Float Pool Front Office Bing

This bingo card has a free space and 29 words: Patient makes joke about their age when providing DOB, Ask Front Office staff for medical advice, Called to cancel AFTER appointment start time, Patient complimented your badge reel, Patient hangs up on you, Patient uses your name when saying Thank you, Patient says we didn't call or LVM, Epic shows we did., When asked for their name, patient only provides their last name., Clinic is blamed for a billing issue, Patient says "I appreciate you", Patient is late per the MC policy & expects to be seen., Clinic require a referral but patient says "My insurance doesn't need a referral", Patient says they are established with the provider but are not established, Collect a single payment over $100, Patient tells a "dad joke", Patient pay an outstanding balance (not tied to the current visit), Patient comes into the clinic to discuss something that could be done via MyChart, Patient asks to have their driver called., Patient comments how much they love their provider, Patient asks to speak with a manager., Patient shares a positive story about provider/staff, Patient says they have never been to MC but has visited a MC Indigo or MC ED, Completed the POS Collection report for every day worked in the month of November, Completed all monthly trainings for November, Worked with another Float Team Member (FO or BO) at the same clinic, Helped a clinic reschedule for a provider who will be Out of Office, Patient arrived for an appointment on the wrong day, Patient asked to be worked into schedule early and Patient asks for a same day appointment.

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