(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient comes into the clinic to discuss something that could be done via MyChart
When asked for their name, patient only provides their last name.
Patient asks to speak with a manager.
Patient asks for a same day appointment
Patient asks to have their driver called.
Clinic is blamed for a billing issue
Patient tells a "dad joke"
Completed all monthly trainings for November
Patient hangs up on you
Patient arrived for an appointment on the wrong day
Patient says "I appreciate you"
Patient says they have never been to MC but has visited a MC Indigo or MC ED
Completed the POS Collection report for every day worked in the month of November
Called to cancel AFTER appointment start time
Patient shares a positive story about provider/staff
Patient makes joke about their age when providing DOB
Patient uses your name when saying Thank you
Collect a single payment over $100
Ask Front Office staff for medical advice
Patient complimented your badge reel
Patient comments how much they love their provider
Worked with another Float Team Member (FO or BO) at the same clinic
Patient pay an outstanding balance (not tied to the current visit)
Clinic require a referral but patient says "My insurance doesn't need a referral"
Helped a clinic reschedule for a provider who will be Out of Office
Patient says we didn't call or LVM, Epic shows we did.
Patient asked to be worked into schedule early
Patient is late per the MC policy & expects to be seen.
Patient says they are established with the provider but are not established
