This bingo card has a free space and 26 words: Patient's birthday in November, Patient's phone # ending with a "3", 2-month supply, Carrier delivered to the wrong address, "I would like to update my address.", "My doctor called in the prescription today.", Cancel or hold prescription, "I want to pick up today!", Patient provided new CC, Volume shortage, "I need to talk to a manager!", Patient's first name is Bryan, "Where is my medication or package?", Receiving praise from patient, Patient's last name starts with the letter "V", "Can you charge the credit card on file?”, Switches from PU to delivery or vice versa, Receives positive feedback or experience, Troubleshooting text message for patient (spam), Successfully de-escalates a concern, Coordinates with another team member to help a patient, MDO inbound call, Call longer than 10 minutes, Patient’s address from New Mexico, Made a patient laugh and Give Bryan a high five.
Central Wellness Division | Central Wellness Division | Central Wellness Division | Central Wellness Division | Central Wellness Division
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