This bingo card has a free space and 34 words: PERFECT CSAT: Receive a 5 on Every CSAT FOR A DAY, CSAT X 10: Accumulate 10 ratings of 5 on CSAT SURVEYS, Complete Two Consecutive Days with an Average CSAT SCORE OF 5, Get commended for an outstanding CSAT Comment, Keep AHT under goal for 2 consecutive Days, Handle 25 calls or 50 emails in one day, Successful Escalation of a Call, De-escalate an irate customer, Resolve a complex multi-touch interaction, Complete one sale over $200, Complete a sale with at least 2 items in it, Complete a sale with an ABEO shoe and one other item, Assist a customer with an issue originating from a drop ship order, Successfully assist a customer with 3 returns or exchanges, Complete an exchange where the customer chooses a different item (not size/color/footbed), Handle and resolve a complaint about a return delay or QC fail, Complete all scheduled shifts for a week without a tardy or absence, Take every scheduled break on time for 3 consecutive days, Assist a teammate two times on the teams channel, Help clear a backlog by switching into returns, calls, or emails, Share a helpful insight generated from your calls/emails with the team, Team with another agent to resolve an issue, Resolve a ticket by working with the team from the US, Observe and commend a teammate on how they handles a situation, Request a store credit or UGC, Complete 4 sales in one day, Double Down: Complete any task on your card a second time, Switch: Complete one of your listed tasks a second time and trade it to a colleague for one that they have completed twice, Zero Missed calls while logged in for a day, Log off at the end of the day with 0 wrap ups or missed calls, Research a product question for a customer, Convert a return into an exchange, Provide information for one interaction with JK or GG and Complete a sale with two different ABEO Shoes.
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