Share a helpfulinsightgenerated fromyourcalls/emailswith the teamComplete asale with anABEO shoeand oneother itemAssist acustomer withan issueoriginating froma drop shiporderConvert areturn intoanexchangeComplete TwoConsecutiveDays with anAverage CSATSCORE OF 5Handle 25calls or 50emails inone dayPERFECTCSAT: Receivea 5 on EveryCSAT FOR ADAYAssist ateammatetwo times onthe teamschannelGetcommended foran outstandingCSATCommentCompletea sale withat least 2items in itSuccessfullyassist acustomerwith 3 returnsor exchangesCompleteone saleover $200Switch: Completeone of your listedtasks a secondtime and trade it toa colleague forone that they havecompleted twiceCSAT X 10:Accumulate10 ratings of5 on CSATSURVEYSTeam withanotheragent toresolve anissueHandle andresolve acomplaint abouta return delayor QC failTake everyscheduledbreak on timefor 3consecutivedaysResolve aticket byworking withthe teamfrom the USComplete anexchange wherethe customerchooses a differentitem (notsize/color/footbed)De-escalatean iratecustomerHelp clear abacklog byswitching intoreturns, calls,or emailsRequest astorecredit orUGCComplete asale with twodifferentABEO ShoesKeep AHTunder goalfor 2consecutiveDaysResolve acomplexmulti-touchinteractionComplete allscheduledshifts for aweek without atardy orabsenceObserve andcommend ateammate onhow theyhandles asituationZero Missedcalls whilelogged in fora dayLog off at theend of theday with 0wrap ups ormissed callsComplete4 sales inone daySuccessfulEscalationof a CallResearch aproductquestion fora customerProvideinformation foroneinteractionwith JK or GGDouble Down:Complete anytask on yourcard a secondtimeShare a helpfulinsightgenerated fromyourcalls/emailswith the teamComplete asale with anABEO shoeand oneother itemAssist acustomer withan issueoriginating froma drop shiporderConvert areturn intoanexchangeComplete TwoConsecutiveDays with anAverage CSATSCORE OF 5Handle 25calls or 50emails inone dayPERFECTCSAT: Receivea 5 on EveryCSAT FOR ADAYAssist ateammatetwo times onthe teamschannelGetcommended foran outstandingCSATCommentCompletea sale withat least 2items in itSuccessfullyassist acustomerwith 3 returnsor exchangesCompleteone saleover $200Switch: Completeone of your listedtasks a secondtime and trade it toa colleague forone that they havecompleted twiceCSAT X 10:Accumulate10 ratings of5 on CSATSURVEYSTeam withanotheragent toresolve anissueHandle andresolve acomplaint abouta return delayor QC failTake everyscheduledbreak on timefor 3consecutivedaysResolve aticket byworking withthe teamfrom the USComplete anexchange wherethe customerchooses a differentitem (notsize/color/footbed)De-escalatean iratecustomerHelp clear abacklog byswitching intoreturns, calls,or emailsRequest astorecredit orUGCComplete asale with twodifferentABEO ShoesKeep AHTunder goalfor 2consecutiveDaysResolve acomplexmulti-touchinteractionComplete allscheduledshifts for aweek without atardy orabsenceObserve andcommend ateammate onhow theyhandles asituationZero Missedcalls whilelogged in fora dayLog off at theend of theday with 0wrap ups ormissed callsComplete4 sales inone daySuccessfulEscalationof a CallResearch aproductquestion fora customerProvideinformation foroneinteractionwith JK or GGDouble Down:Complete anytask on yourcard a secondtime

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a helpful insight generated from your calls/emails with the team
  2. Complete a sale with an ABEO shoe and one other item
  3. Assist a customer with an issue originating from a drop ship order
  4. Convert a return into an exchange
  5. Complete Two Consecutive Days with an Average CSAT SCORE OF 5
  6. Handle 25 calls or 50 emails in one day
  7. PERFECT CSAT: Receive a 5 on Every CSAT FOR A DAY
  8. Assist a teammate two times on the teams channel
  9. Get commended for an outstanding CSAT Comment
  10. Complete a sale with at least 2 items in it
  11. Successfully assist a customer with 3 returns or exchanges
  12. Complete one sale over $200
  13. Switch: Complete one of your listed tasks a second time and trade it to a colleague for one that they have completed twice
  14. CSAT X 10: Accumulate 10 ratings of 5 on CSAT SURVEYS
  15. Team with another agent to resolve an issue
  16. Handle and resolve a complaint about a return delay or QC fail
  17. Take every scheduled break on time for 3 consecutive days
  18. Resolve a ticket by working with the team from the US
  19. Complete an exchange where the customer chooses a different item (not size/color/footbed)
  20. De-escalate an irate customer
  21. Help clear a backlog by switching into returns, calls, or emails
  22. Request a store credit or UGC
  23. Complete a sale with two different ABEO Shoes
  24. Keep AHT under goal for 2 consecutive Days
  25. Resolve a complex multi-touch interaction
  26. Complete all scheduled shifts for a week without a tardy or absence
  27. Observe and commend a teammate on how they handles a situation
  28. Zero Missed calls while logged in for a day
  29. Log off at the end of the day with 0 wrap ups or missed calls
  30. Complete 4 sales in one day
  31. Successful Escalation of a Call
  32. Research a product question for a customer
  33. Provide information for one interaction with JK or GG
  34. Double Down: Complete any task on your card a second time