This bingo card has a free space and 30 words: “What are these vacant charges?”, MGR uses outdated slang term, MGR asks for something you cannot do, You are promised bills and they don’t come, Prebill takes more than 48 hours, Asked for a final bill, Asked for a transfer, Prop does not respond after 3 or more attempts to contact them, MGR asks you a question you have already answered, Prop fails to enter something in Yardi, Asked to backbill, Asked to apply credits, “The residents aren’t happy”, Prop faxes you something, Prop calls the CSR line even though they have your number, “Can you remove this late fee?”, “Can you talk to this resident? They are here in my office.”, Calls you “honey, sweety, dear”, ect., Process a move-in/move-out for them, Posts on-site payment late, resulting in a late fee, Sounds like they have a civil war going on in the background when they call you, “Oh, well just nevermind then” after telling them you need IM approval to remove a VSF, Calls with a website problem, Asks to reverse and reprocess a move-out for a different date, Responds to a prebill in less than 1 hour, After introing yourself, asked “Now where are you calling from?” before being Xfered to manager, MGR acts uncommonly chummy because they want something, Prebill comes back with changes, Promised renewals and they don’t come and Tell you all their move-ins/outs are done and they aren’t.
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