This bingo card has 25 words: Determine the 2013 preferred hotels for XYZ Company through my local market research- identify those as my competitors., Spend time at the Front Desk or in the restaurant during peak hours to talk to the guests., Implement a Guest of the Day program, Once a month spend some time at the comp set hotels in the evening during check in., Conduct quarterly review with my local contact, Arrange meeting with Local Travel Manager to introduce myself and to determine the local division business needs., Put together a mentoring program where either the Front Desk or Audit person can learn your area and help with simple Sales initiatives., Send out monthly production communication (or quarterly) to local contacts, Once a month have breakfast at the comp set hotels, Host a quarterly (or weekly) in house traveler reception or event, Take Front Desk Person (or Chef, or Housekeeping) on a customer appointment., Conduct an in house traveler survey., Have someone spend the night at the comp set hotels at least twice a year, Work with front desk on CRM program and make sure we are utilizing it to the best of our ability., Host local agency team for dinner at (property) to further develop relationships., Extend Gym membership to targeted account/ or company of the month, Host a focus group with travelers/local office contacts. Could be regarding a change in F & B menu, to discuss new hotel renovation plans and designs, or to (re)name a meeting room., Send odd holiday cards (not major holidays), Review the Mix of Sales with the revenue management team., View how our hotel is displayed on the booking tool and in the GDS from an in house traveler and/or the preferred agency., Create a form that lists all potential departments that you can solicit/qualify., Keeping soliciting until you can check off all departments., Send welcome notes to all HHonors guest while they are in house asking them to let you know if their stay does not meet 100% (or more) satisfaction., Implement some F & B promotions to get the customers in your hotel- example WII tournaments. Send monthly schedule to customers and Determine our strategy for next year’s pricing..
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