(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Conduct an in house traveler survey.
Have someone spend the night at the comp set hotels at least twice a year
Implement a Guest of the Day program
Arrange meeting with Local Travel Manager to introduce myself and to determine the local division business needs.
Determine the 2013 preferred hotels for XYZ Company through my local market research- identify those as my competitors.
Keeping soliciting until you can check off all departments.
Host a focus group with travelers/local office contacts. Could be regarding a change in F & B menu, to discuss new hotel renovation plans and designs, or to (re)name a meeting room.
Host a quarterly (or weekly) in house traveler reception or event
Implement some F & B promotions to get the customers in your hotel- example WII tournaments. Send monthly schedule to customers
Once a month have breakfast at the comp set hotels
Extend Gym membership to targeted account/ or company of the month
Once a month spend some time at the comp set hotels in the evening during check in.
Spend time at the Front Desk or in the restaurant during peak hours to talk to the guests.
Send odd holiday cards (not major holidays)
Conduct quarterly review with my local contact
Send out monthly production communication (or quarterly) to local contacts
Put together a mentoring program where either the Front Desk or Audit person can learn your area and help with simple Sales initiatives.
Review the Mix of Sales with the revenue management team.
Work with front desk on CRM program and make sure we are utilizing it to the best of our ability.
Create a form that lists all potential departments that you can solicit/qualify.
Take Front Desk Person (or Chef, or Housekeeping) on a customer appointment.
Determine our strategy for next year’s pricing.
Send welcome notes to all HHonors guest while they are in house asking them to let you know if their stay does not meet 100% (or more) satisfaction.
Host local agency team for dinner at (property) to further develop relationships.
View how our hotel is displayed on the booking tool and in the GDS from an in house traveler and/or the preferred agency.
