This bingo card has a free space and 24 words: Build Rapport with the customer, Turn a disconnection into a save, Save a customer without any credit, Upsell on the TV, Add on premium channels, RAF, Add a telephone add on, Add on additional outlet (TV box), Keep a call under 15 minutes, Note account while on the call, Suggest LRS (Line rental saver), Lifestyle questions, Hit-backs against competitor, SMS offer/ Defer offer, Super mail!!, Update contact details, Don't downspin package, DPA "Are you the account holder?", Don't need to need to transfer call, Upgrade to V6, Add an RGU (additional service), Explain features and benefits, Friendly sign off and confirm deal and Take ownership of the call..
Make My Day BINGO | SPECTRUM SAVES | Loyalty Bingo Extravaganza | BINGO | Call Center Bingo
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