This bingo card has a free space and 36 words: Transfer to PLSC, Transfer to Claims, Offer Flex Check, Advised what next bill will be, Walk an agent through Policy Viewer, Make a service plus exception!, Hold for underwriter longer than 5mins, Agent places you on hold, Caller says your name wrong, Add a CG2010, Quote Adding a Location, Go to Production ON TIME, Advise Member about Customer Center, Help an Agent with a New Business Quote, Show an agent where to find LDTA in Agent Center, De-escalated a call, Take a RI payment, Agent called to check policy status, Member called wrong carrier, Learn something new, Make a Suggestion in Inquira, Caller says they can't hear you, No caller on line when you answer, Review Inquira during Production, Add/Quote a tractor, Caller has name you cannot pronounce, Mortgagee/Loss Payee Call, Use Reference Connect for a call, Caller talks over you, Sup Call, Agent Calls in for Change Completion Inq, Take 25 calls today, Talk to someone in Texas, Offer to Adjust Min Due, 10 follow ups today and Call HD for a Webby Search.
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