Show anagent whereto find LDTAin AgentCenterAdd aCG2010Callertalks overyouAgent Callsin forChangeCompletionInqMake aSuggestionin InquiraTake aRIpaymentNo calleron linewhen youanswerTake 25callstodaySupCallCallersays theycan't hearyouCaller hasname youcannotpronounceTransfertoClaimsCallersays yournamewrongAdviseMemberaboutCustomerCenterWalk anagentthroughPolicyViewerUseReferenceConnectfor a callTalk tosomeonein TexasReviewInquiraduringProductionAgentplacesyou onholdTransferto PLSCOffer toAdjustMin DueDe-escalateda callMake aserviceplusexception!Agent calledto checkpolicy statusGo toProductionON TIMEMembercalledwrongcarrierHold forunderwriterlongerthan 5minsQuoteAdding aLocationCall HDfor aWebbySearchMortgagee/LossPayee CallOfferFlexCheck10 followupstodayHelp anAgent with aNewBusinessQuoteAdvisedwhat nextbill will beAdd/Quotea tractorLearnsomethingnewShow anagent whereto find LDTAin AgentCenterAdd aCG2010Callertalks overyouAgent Callsin forChangeCompletionInqMake aSuggestionin InquiraTake aRIpaymentNo calleron linewhen youanswerTake 25callstodaySupCallCallersays theycan't hearyouCaller hasname youcannotpronounceTransfertoClaimsCallersays yournamewrongAdviseMemberaboutCustomerCenterWalk anagentthroughPolicyViewerUseReferenceConnectfor a callTalk tosomeonein TexasReviewInquiraduringProductionAgentplacesyou onholdTransferto PLSCOffer toAdjustMin DueDe-escalateda callMake aserviceplusexception!Agent calledto checkpolicy statusGo toProductionON TIMEMembercalledwrongcarrierHold forunderwriterlongerthan 5minsQuoteAdding aLocationCall HDfor aWebbySearchMortgagee/LossPayee CallOfferFlexCheck10 followupstodayHelp anAgent with aNewBusinessQuoteAdvisedwhat nextbill will beAdd/Quotea tractorLearnsomethingnew

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Show an agent where to find LDTA in Agent Center
  2. Add a CG2010
  3. Caller talks over you
  4. Agent Calls in for Change Completion Inq
  5. Make a Suggestion in Inquira
  6. Take a RI payment
  7. No caller on line when you answer
  8. Take 25 calls today
  9. Sup Call
  10. Caller says they can't hear you
  11. Caller has name you cannot pronounce
  12. Transfer to Claims
  13. Caller says your name wrong
  14. Advise Member about Customer Center
  15. Walk an agent through Policy Viewer
  16. Use Reference Connect for a call
  17. Talk to someone in Texas
  18. Review Inquira during Production
  19. Agent places you on hold
  20. Transfer to PLSC
  21. Offer to Adjust Min Due
  22. De-escalated a call
  23. Make a service plus exception!
  24. Agent called to check policy status
  25. Go to Production ON TIME
  26. Member called wrong carrier
  27. Hold for underwriter longer than 5mins
  28. Quote Adding a Location
  29. Call HD for a Webby Search
  30. Mortgagee/Loss Payee Call
  31. Offer Flex Check
  32. 10 follow ups today
  33. Help an Agent with a New Business Quote
  34. Advised what next bill will be
  35. Add/Quote a tractor
  36. Learn something new