Walk anagentthroughPolicyViewerDe-escalateda callTransfertoClaimsTalk tosomeonein TexasMembercalledwrongcarrierCallersays theycan't hearyouAdviseMemberaboutCustomerCenterHelp anAgent with aNewBusinessQuoteReviewInquiraduringProductionLearnsomethingnewAdvisedwhat nextbill will beQuoteAdding aLocationAgent Callsin forChangeCompletionInqCallersays yournamewrongUseReferenceConnectfor a callNo calleron linewhen youanswerAdd/Quotea tractorMake aserviceplusexception!Call HDfor aWebbySearchTake aRIpaymentAgent calledto checkpolicy statusAdd aCG2010Go toProductionON TIMEMortgagee/LossPayee CallCallertalks overyouMake aSuggestionin Inquira10 followupstodayOfferFlexCheckTake 25callstodayAgentplacesyou onholdHold forunderwriterlongerthan 5minsCaller hasname youcannotpronounceShow anagent whereto find LDTAin AgentCenterOffer toAdjustMin DueTransferto PLSCSupCallWalk anagentthroughPolicyViewerDe-escalateda callTransfertoClaimsTalk tosomeonein TexasMembercalledwrongcarrierCallersays theycan't hearyouAdviseMemberaboutCustomerCenterHelp anAgent with aNewBusinessQuoteReviewInquiraduringProductionLearnsomethingnewAdvisedwhat nextbill will beQuoteAdding aLocationAgent Callsin forChangeCompletionInqCallersays yournamewrongUseReferenceConnectfor a callNo calleron linewhen youanswerAdd/Quotea tractorMake aserviceplusexception!Call HDfor aWebbySearchTake aRIpaymentAgent calledto checkpolicy statusAdd aCG2010Go toProductionON TIMEMortgagee/LossPayee CallCallertalks overyouMake aSuggestionin Inquira10 followupstodayOfferFlexCheckTake 25callstodayAgentplacesyou onholdHold forunderwriterlongerthan 5minsCaller hasname youcannotpronounceShow anagent whereto find LDTAin AgentCenterOffer toAdjustMin DueTransferto PLSCSupCall

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Walk an agent through Policy Viewer
  2. De-escalated a call
  3. Transfer to Claims
  4. Talk to someone in Texas
  5. Member called wrong carrier
  6. Caller says they can't hear you
  7. Advise Member about Customer Center
  8. Help an Agent with a New Business Quote
  9. Review Inquira during Production
  10. Learn something new
  11. Advised what next bill will be
  12. Quote Adding a Location
  13. Agent Calls in for Change Completion Inq
  14. Caller says your name wrong
  15. Use Reference Connect for a call
  16. No caller on line when you answer
  17. Add/Quote a tractor
  18. Make a service plus exception!
  19. Call HD for a Webby Search
  20. Take a RI payment
  21. Agent called to check policy status
  22. Add a CG2010
  23. Go to Production ON TIME
  24. Mortgagee/Loss Payee Call
  25. Caller talks over you
  26. Make a Suggestion in Inquira
  27. 10 follow ups today
  28. Offer Flex Check
  29. Take 25 calls today
  30. Agent places you on hold
  31. Hold for underwriter longer than 5mins
  32. Caller has name you cannot pronounce
  33. Show an agent where to find LDTA in Agent Center
  34. Offer to Adjust Min Due
  35. Transfer to PLSC
  36. Sup Call