Mortgagee/LossPayee CallShow anagent whereto find LDTAin AgentCenterMake aserviceplusexception!AdviseMemberaboutCustomerCenterHold forunderwriterlongerthan 5minsDe-escalateda callTransferto PLSCQuoteAdding aLocationCallersays yournamewrongAgent calledto checkpolicy statusUseReferenceConnectfor a callHelp anAgent with aNewBusinessQuoteCallertalks overyouOfferFlexCheckTalk tosomeonein TexasWalk anagentthroughPolicyViewerAgent Callsin forChangeCompletionInqTransfertoClaimsGo toProductionON TIMETake 25callstodayLearnsomethingnew10 followupstodayCaller hasname youcannotpronounceNo calleron linewhen youanswerOffer toAdjustMin DueAdd aCG2010ReviewInquiraduringProductionAgentplacesyou onholdAdd/Quotea tractorAdvisedwhat nextbill will beCall HDfor aWebbySearchMembercalledwrongcarrierMake aSuggestionin InquiraSupCallCallersays theycan't hearyouTake aRIpaymentMortgagee/LossPayee CallShow anagent whereto find LDTAin AgentCenterMake aserviceplusexception!AdviseMemberaboutCustomerCenterHold forunderwriterlongerthan 5minsDe-escalateda callTransferto PLSCQuoteAdding aLocationCallersays yournamewrongAgent calledto checkpolicy statusUseReferenceConnectfor a callHelp anAgent with aNewBusinessQuoteCallertalks overyouOfferFlexCheckTalk tosomeonein TexasWalk anagentthroughPolicyViewerAgent Callsin forChangeCompletionInqTransfertoClaimsGo toProductionON TIMETake 25callstodayLearnsomethingnew10 followupstodayCaller hasname youcannotpronounceNo calleron linewhen youanswerOffer toAdjustMin DueAdd aCG2010ReviewInquiraduringProductionAgentplacesyou onholdAdd/Quotea tractorAdvisedwhat nextbill will beCall HDfor aWebbySearchMembercalledwrongcarrierMake aSuggestionin InquiraSupCallCallersays theycan't hearyouTake aRIpayment

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Mortgagee/Loss Payee Call
  2. Show an agent where to find LDTA in Agent Center
  3. Make a service plus exception!
  4. Advise Member about Customer Center
  5. Hold for underwriter longer than 5mins
  6. De-escalated a call
  7. Transfer to PLSC
  8. Quote Adding a Location
  9. Caller says your name wrong
  10. Agent called to check policy status
  11. Use Reference Connect for a call
  12. Help an Agent with a New Business Quote
  13. Caller talks over you
  14. Offer Flex Check
  15. Talk to someone in Texas
  16. Walk an agent through Policy Viewer
  17. Agent Calls in for Change Completion Inq
  18. Transfer to Claims
  19. Go to Production ON TIME
  20. Take 25 calls today
  21. Learn something new
  22. 10 follow ups today
  23. Caller has name you cannot pronounce
  24. No caller on line when you answer
  25. Offer to Adjust Min Due
  26. Add a CG2010
  27. Review Inquira during Production
  28. Agent places you on hold
  29. Add/Quote a tractor
  30. Advised what next bill will be
  31. Call HD for a Webby Search
  32. Member called wrong carrier
  33. Make a Suggestion in Inquira
  34. Sup Call
  35. Caller says they can't hear you
  36. Take a RI payment