10 followupstodayMake aserviceplusexception!SupCallAgentplacesyou onholdOffer toAdjustMin DueCallertalks overyouCallersays theycan't hearyouCaller hasname youcannotpronounceAdd/Quotea tractorLearnsomethingnewHold forunderwriterlongerthan 5minsTake 25callstodayMembercalledwrongcarrierMake aSuggestionin InquiraAgent calledto checkpolicy statusNo calleron linewhen youanswerReviewInquiraduringProductionUseReferenceConnectfor a callMortgagee/LossPayee CallHelp anAgent with aNewBusinessQuoteGo toProductionON TIMEAdd aCG2010Talk tosomeonein TexasAgent Callsin forChangeCompletionInqTransferto PLSCCall HDfor aWebbySearchDe-escalateda callWalk anagentthroughPolicyViewerCallersays yournamewrongShow anagent whereto find LDTAin AgentCenterQuoteAdding aLocationAdvisedwhat nextbill will beOfferFlexCheckTransfertoClaimsTake aRIpaymentAdviseMemberaboutCustomerCenter10 followupstodayMake aserviceplusexception!SupCallAgentplacesyou onholdOffer toAdjustMin DueCallertalks overyouCallersays theycan't hearyouCaller hasname youcannotpronounceAdd/Quotea tractorLearnsomethingnewHold forunderwriterlongerthan 5minsTake 25callstodayMembercalledwrongcarrierMake aSuggestionin InquiraAgent calledto checkpolicy statusNo calleron linewhen youanswerReviewInquiraduringProductionUseReferenceConnectfor a callMortgagee/LossPayee CallHelp anAgent with aNewBusinessQuoteGo toProductionON TIMEAdd aCG2010Talk tosomeonein TexasAgent Callsin forChangeCompletionInqTransferto PLSCCall HDfor aWebbySearchDe-escalateda callWalk anagentthroughPolicyViewerCallersays yournamewrongShow anagent whereto find LDTAin AgentCenterQuoteAdding aLocationAdvisedwhat nextbill will beOfferFlexCheckTransfertoClaimsTake aRIpaymentAdviseMemberaboutCustomerCenter

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 follow ups today
  2. Make a service plus exception!
  3. Sup Call
  4. Agent places you on hold
  5. Offer to Adjust Min Due
  6. Caller talks over you
  7. Caller says they can't hear you
  8. Caller has name you cannot pronounce
  9. Add/Quote a tractor
  10. Learn something new
  11. Hold for underwriter longer than 5mins
  12. Take 25 calls today
  13. Member called wrong carrier
  14. Make a Suggestion in Inquira
  15. Agent called to check policy status
  16. No caller on line when you answer
  17. Review Inquira during Production
  18. Use Reference Connect for a call
  19. Mortgagee/Loss Payee Call
  20. Help an Agent with a New Business Quote
  21. Go to Production ON TIME
  22. Add a CG2010
  23. Talk to someone in Texas
  24. Agent Calls in for Change Completion Inq
  25. Transfer to PLSC
  26. Call HD for a Webby Search
  27. De-escalated a call
  28. Walk an agent through Policy Viewer
  29. Caller says your name wrong
  30. Show an agent where to find LDTA in Agent Center
  31. Quote Adding a Location
  32. Advised what next bill will be
  33. Offer Flex Check
  34. Transfer to Claims
  35. Take a RI payment
  36. Advise Member about Customer Center