Agent Callsin forChangeCompletionInqAdvisedwhat nextbill will beTake 25callstodayHelp anAgent with aNewBusinessQuoteOffer toAdjustMin Due10 followupstodayAgent calledto checkpolicy statusCallersays yournamewrongTake aRIpaymentCallertalks overyouMortgagee/LossPayee CallUseReferenceConnectfor a callTransfertoClaimsSupCallOfferFlexCheckWalk anagentthroughPolicyViewerAdd aCG2010LearnsomethingnewCaller hasname youcannotpronounceAdd/Quotea tractorShow anagent whereto find LDTAin AgentCenterMembercalledwrongcarrierTalk tosomeonein TexasCall HDfor aWebbySearchMake aSuggestionin InquiraTransferto PLSCMake aserviceplusexception!Hold forunderwriterlongerthan 5minsAgentplacesyou onholdDe-escalateda callCallersays theycan't hearyouNo calleron linewhen youanswerAdviseMemberaboutCustomerCenterGo toProductionON TIMEQuoteAdding aLocationReviewInquiraduringProductionAgent Callsin forChangeCompletionInqAdvisedwhat nextbill will beTake 25callstodayHelp anAgent with aNewBusinessQuoteOffer toAdjustMin Due10 followupstodayAgent calledto checkpolicy statusCallersays yournamewrongTake aRIpaymentCallertalks overyouMortgagee/LossPayee CallUseReferenceConnectfor a callTransfertoClaimsSupCallOfferFlexCheckWalk anagentthroughPolicyViewerAdd aCG2010LearnsomethingnewCaller hasname youcannotpronounceAdd/Quotea tractorShow anagent whereto find LDTAin AgentCenterMembercalledwrongcarrierTalk tosomeonein TexasCall HDfor aWebbySearchMake aSuggestionin InquiraTransferto PLSCMake aserviceplusexception!Hold forunderwriterlongerthan 5minsAgentplacesyou onholdDe-escalateda callCallersays theycan't hearyouNo calleron linewhen youanswerAdviseMemberaboutCustomerCenterGo toProductionON TIMEQuoteAdding aLocationReviewInquiraduringProduction

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent Calls in for Change Completion Inq
  2. Advised what next bill will be
  3. Take 25 calls today
  4. Help an Agent with a New Business Quote
  5. Offer to Adjust Min Due
  6. 10 follow ups today
  7. Agent called to check policy status
  8. Caller says your name wrong
  9. Take a RI payment
  10. Caller talks over you
  11. Mortgagee/Loss Payee Call
  12. Use Reference Connect for a call
  13. Transfer to Claims
  14. Sup Call
  15. Offer Flex Check
  16. Walk an agent through Policy Viewer
  17. Add a CG2010
  18. Learn something new
  19. Caller has name you cannot pronounce
  20. Add/Quote a tractor
  21. Show an agent where to find LDTA in Agent Center
  22. Member called wrong carrier
  23. Talk to someone in Texas
  24. Call HD for a Webby Search
  25. Make a Suggestion in Inquira
  26. Transfer to PLSC
  27. Make a service plus exception!
  28. Hold for underwriter longer than 5mins
  29. Agent places you on hold
  30. De-escalated a call
  31. Caller says they can't hear you
  32. No caller on line when you answer
  33. Advise Member about Customer Center
  34. Go to Production ON TIME
  35. Quote Adding a Location
  36. Review Inquira during Production