AdviseMemberaboutCustomerCenterHold forunderwriterlongerthan 5minsAgent Callsin forChangeCompletionInqMembercalledwrongcarrierNo calleron linewhen youanswerAdvisedwhat nextbill will beLearnsomethingnewQuoteAdding aLocationMortgagee/LossPayee CallUseReferenceConnectfor a callCallersays yournamewrongTransferto PLSCTransfertoClaimsAdd aCG2010Take 25callstodaySupCallGo toProductionON TIMECall HDfor aWebbySearch10 followupstodayWalk anagentthroughPolicyViewerMake aSuggestionin InquiraTake aRIpaymentAdd/Quotea tractorOfferFlexCheckHelp anAgent with aNewBusinessQuoteReviewInquiraduringProductionCaller hasname youcannotpronounceDe-escalateda callCallersays theycan't hearyouCallertalks overyouShow anagent whereto find LDTAin AgentCenterOffer toAdjustMin DueAgent calledto checkpolicy statusTalk tosomeonein TexasAgentplacesyou onholdMake aserviceplusexception!AdviseMemberaboutCustomerCenterHold forunderwriterlongerthan 5minsAgent Callsin forChangeCompletionInqMembercalledwrongcarrierNo calleron linewhen youanswerAdvisedwhat nextbill will beLearnsomethingnewQuoteAdding aLocationMortgagee/LossPayee CallUseReferenceConnectfor a callCallersays yournamewrongTransferto PLSCTransfertoClaimsAdd aCG2010Take 25callstodaySupCallGo toProductionON TIMECall HDfor aWebbySearch10 followupstodayWalk anagentthroughPolicyViewerMake aSuggestionin InquiraTake aRIpaymentAdd/Quotea tractorOfferFlexCheckHelp anAgent with aNewBusinessQuoteReviewInquiraduringProductionCaller hasname youcannotpronounceDe-escalateda callCallersays theycan't hearyouCallertalks overyouShow anagent whereto find LDTAin AgentCenterOffer toAdjustMin DueAgent calledto checkpolicy statusTalk tosomeonein TexasAgentplacesyou onholdMake aserviceplusexception!

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advise Member about Customer Center
  2. Hold for underwriter longer than 5mins
  3. Agent Calls in for Change Completion Inq
  4. Member called wrong carrier
  5. No caller on line when you answer
  6. Advised what next bill will be
  7. Learn something new
  8. Quote Adding a Location
  9. Mortgagee/Loss Payee Call
  10. Use Reference Connect for a call
  11. Caller says your name wrong
  12. Transfer to PLSC
  13. Transfer to Claims
  14. Add a CG2010
  15. Take 25 calls today
  16. Sup Call
  17. Go to Production ON TIME
  18. Call HD for a Webby Search
  19. 10 follow ups today
  20. Walk an agent through Policy Viewer
  21. Make a Suggestion in Inquira
  22. Take a RI payment
  23. Add/Quote a tractor
  24. Offer Flex Check
  25. Help an Agent with a New Business Quote
  26. Review Inquira during Production
  27. Caller has name you cannot pronounce
  28. De-escalated a call
  29. Caller says they can't hear you
  30. Caller talks over you
  31. Show an agent where to find LDTA in Agent Center
  32. Offer to Adjust Min Due
  33. Agent called to check policy status
  34. Talk to someone in Texas
  35. Agent places you on hold
  36. Make a service plus exception!