Transferto PLSCAgent calledto checkpolicy statusQuoteAdding aLocationSupCallMortgagee/LossPayee CallCaller hasname youcannotpronounceCallersays theycan't hearyouTake aRIpaymentHelp anAgent with aNewBusinessQuoteNo calleron linewhen youanswerWalk anagentthroughPolicyViewerAdvisedwhat nextbill will beHold forunderwriterlongerthan 5minsLearnsomethingnewGo toProductionON TIMETake 25callstodayDe-escalateda callAgentplacesyou onholdMake aSuggestionin InquiraCallertalks overyouCall HDfor aWebbySearchAgent Callsin forChangeCompletionInqReviewInquiraduringProductionAdd aCG2010Make aserviceplusexception!MembercalledwrongcarrierOffer toAdjustMin DueAdd/Quotea tractorAdviseMemberaboutCustomerCenter10 followupstodayTransfertoClaimsUseReferenceConnectfor a callOfferFlexCheckShow anagent whereto find LDTAin AgentCenterTalk tosomeonein TexasCallersays yournamewrongTransferto PLSCAgent calledto checkpolicy statusQuoteAdding aLocationSupCallMortgagee/LossPayee CallCaller hasname youcannotpronounceCallersays theycan't hearyouTake aRIpaymentHelp anAgent with aNewBusinessQuoteNo calleron linewhen youanswerWalk anagentthroughPolicyViewerAdvisedwhat nextbill will beHold forunderwriterlongerthan 5minsLearnsomethingnewGo toProductionON TIMETake 25callstodayDe-escalateda callAgentplacesyou onholdMake aSuggestionin InquiraCallertalks overyouCall HDfor aWebbySearchAgent Callsin forChangeCompletionInqReviewInquiraduringProductionAdd aCG2010Make aserviceplusexception!MembercalledwrongcarrierOffer toAdjustMin DueAdd/Quotea tractorAdviseMemberaboutCustomerCenter10 followupstodayTransfertoClaimsUseReferenceConnectfor a callOfferFlexCheckShow anagent whereto find LDTAin AgentCenterTalk tosomeonein TexasCallersays yournamewrong

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to PLSC
  2. Agent called to check policy status
  3. Quote Adding a Location
  4. Sup Call
  5. Mortgagee/Loss Payee Call
  6. Caller has name you cannot pronounce
  7. Caller says they can't hear you
  8. Take a RI payment
  9. Help an Agent with a New Business Quote
  10. No caller on line when you answer
  11. Walk an agent through Policy Viewer
  12. Advised what next bill will be
  13. Hold for underwriter longer than 5mins
  14. Learn something new
  15. Go to Production ON TIME
  16. Take 25 calls today
  17. De-escalated a call
  18. Agent places you on hold
  19. Make a Suggestion in Inquira
  20. Caller talks over you
  21. Call HD for a Webby Search
  22. Agent Calls in for Change Completion Inq
  23. Review Inquira during Production
  24. Add a CG2010
  25. Make a service plus exception!
  26. Member called wrong carrier
  27. Offer to Adjust Min Due
  28. Add/Quote a tractor
  29. Advise Member about Customer Center
  30. 10 follow ups today
  31. Transfer to Claims
  32. Use Reference Connect for a call
  33. Offer Flex Check
  34. Show an agent where to find LDTA in Agent Center
  35. Talk to someone in Texas
  36. Caller says your name wrong