Add aCG2010Go toProductionON TIMETransfertoClaimsUseReferenceConnectfor a callCaller hasname youcannotpronounceAdvisedwhat nextbill will beAgentplacesyou onholdTalk tosomeonein TexasAgent calledto checkpolicy statusCallersays yournamewrongHelp anAgent with aNewBusinessQuote10 followupstodayAgent Callsin forChangeCompletionInqMake aSuggestionin InquiraDe-escalateda callMembercalledwrongcarrierTransferto PLSCNo calleron linewhen youanswerShow anagent whereto find LDTAin AgentCenterTake 25callstodayCall HDfor aWebbySearchSupCallQuoteAdding aLocationAdd/Quotea tractorTake aRIpaymentReviewInquiraduringProductionOfferFlexCheckOffer toAdjustMin DueLearnsomethingnewCallertalks overyouMortgagee/LossPayee CallAdviseMemberaboutCustomerCenterWalk anagentthroughPolicyViewerMake aserviceplusexception!Callersays theycan't hearyouHold forunderwriterlongerthan 5minsAdd aCG2010Go toProductionON TIMETransfertoClaimsUseReferenceConnectfor a callCaller hasname youcannotpronounceAdvisedwhat nextbill will beAgentplacesyou onholdTalk tosomeonein TexasAgent calledto checkpolicy statusCallersays yournamewrongHelp anAgent with aNewBusinessQuote10 followupstodayAgent Callsin forChangeCompletionInqMake aSuggestionin InquiraDe-escalateda callMembercalledwrongcarrierTransferto PLSCNo calleron linewhen youanswerShow anagent whereto find LDTAin AgentCenterTake 25callstodayCall HDfor aWebbySearchSupCallQuoteAdding aLocationAdd/Quotea tractorTake aRIpaymentReviewInquiraduringProductionOfferFlexCheckOffer toAdjustMin DueLearnsomethingnewCallertalks overyouMortgagee/LossPayee CallAdviseMemberaboutCustomerCenterWalk anagentthroughPolicyViewerMake aserviceplusexception!Callersays theycan't hearyouHold forunderwriterlongerthan 5mins

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add a CG2010
  2. Go to Production ON TIME
  3. Transfer to Claims
  4. Use Reference Connect for a call
  5. Caller has name you cannot pronounce
  6. Advised what next bill will be
  7. Agent places you on hold
  8. Talk to someone in Texas
  9. Agent called to check policy status
  10. Caller says your name wrong
  11. Help an Agent with a New Business Quote
  12. 10 follow ups today
  13. Agent Calls in for Change Completion Inq
  14. Make a Suggestion in Inquira
  15. De-escalated a call
  16. Member called wrong carrier
  17. Transfer to PLSC
  18. No caller on line when you answer
  19. Show an agent where to find LDTA in Agent Center
  20. Take 25 calls today
  21. Call HD for a Webby Search
  22. Sup Call
  23. Quote Adding a Location
  24. Add/Quote a tractor
  25. Take a RI payment
  26. Review Inquira during Production
  27. Offer Flex Check
  28. Offer to Adjust Min Due
  29. Learn something new
  30. Caller talks over you
  31. Mortgagee/Loss Payee Call
  32. Advise Member about Customer Center
  33. Walk an agent through Policy Viewer
  34. Make a service plus exception!
  35. Caller says they can't hear you
  36. Hold for underwriter longer than 5mins