TransfertoClaimsAdviseMemberaboutCustomerCenterTake aRIpaymentMake aSuggestionin InquiraSupCallMake aserviceplusexception!Show anagent whereto find LDTAin AgentCenterReviewInquiraduringProductionOfferFlexCheckQuoteAdding aLocationAgentplacesyou onholdAdd aCG201010 followupstodayHold forunderwriterlongerthan 5minsCallersays yournamewrongTalk tosomeonein TexasAdd/Quotea tractorUseReferenceConnectfor a callMortgagee/LossPayee CallWalk anagentthroughPolicyViewerTransferto PLSCAdvisedwhat nextbill will beGo toProductionON TIMEDe-escalateda callCallertalks overyouTake 25callstodayCall HDfor aWebbySearchCallersays theycan't hearyouOffer toAdjustMin DueHelp anAgent with aNewBusinessQuoteLearnsomethingnewNo calleron linewhen youanswerCaller hasname youcannotpronounceAgent calledto checkpolicy statusMembercalledwrongcarrierAgent Callsin forChangeCompletionInqTransfertoClaimsAdviseMemberaboutCustomerCenterTake aRIpaymentMake aSuggestionin InquiraSupCallMake aserviceplusexception!Show anagent whereto find LDTAin AgentCenterReviewInquiraduringProductionOfferFlexCheckQuoteAdding aLocationAgentplacesyou onholdAdd aCG201010 followupstodayHold forunderwriterlongerthan 5minsCallersays yournamewrongTalk tosomeonein TexasAdd/Quotea tractorUseReferenceConnectfor a callMortgagee/LossPayee CallWalk anagentthroughPolicyViewerTransferto PLSCAdvisedwhat nextbill will beGo toProductionON TIMEDe-escalateda callCallertalks overyouTake 25callstodayCall HDfor aWebbySearchCallersays theycan't hearyouOffer toAdjustMin DueHelp anAgent with aNewBusinessQuoteLearnsomethingnewNo calleron linewhen youanswerCaller hasname youcannotpronounceAgent calledto checkpolicy statusMembercalledwrongcarrierAgent Callsin forChangeCompletionInq

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Claims
  2. Advise Member about Customer Center
  3. Take a RI payment
  4. Make a Suggestion in Inquira
  5. Sup Call
  6. Make a service plus exception!
  7. Show an agent where to find LDTA in Agent Center
  8. Review Inquira during Production
  9. Offer Flex Check
  10. Quote Adding a Location
  11. Agent places you on hold
  12. Add a CG2010
  13. 10 follow ups today
  14. Hold for underwriter longer than 5mins
  15. Caller says your name wrong
  16. Talk to someone in Texas
  17. Add/Quote a tractor
  18. Use Reference Connect for a call
  19. Mortgagee/Loss Payee Call
  20. Walk an agent through Policy Viewer
  21. Transfer to PLSC
  22. Advised what next bill will be
  23. Go to Production ON TIME
  24. De-escalated a call
  25. Caller talks over you
  26. Take 25 calls today
  27. Call HD for a Webby Search
  28. Caller says they can't hear you
  29. Offer to Adjust Min Due
  30. Help an Agent with a New Business Quote
  31. Learn something new
  32. No caller on line when you answer
  33. Caller has name you cannot pronounce
  34. Agent called to check policy status
  35. Member called wrong carrier
  36. Agent Calls in for Change Completion Inq