Mortgagee/LossPayee CallTake 25callstodayQuoteAdding aLocationCallersays yournamewrongAdd aCG2010De-escalateda callCaller hasname youcannotpronounceTransferto PLSCGo toProductionON TIMEAgent calledto checkpolicy statusShow anagent whereto find LDTAin AgentCenterUseReferenceConnectfor a callAgent Callsin forChangeCompletionInqAgentplacesyou onhold10 followupstodayHelp anAgent with aNewBusinessQuoteLearnsomethingnewHold forunderwriterlongerthan 5minsMake aSuggestionin InquiraTransfertoClaimsSupCallWalk anagentthroughPolicyViewerCallersays theycan't hearyouOfferFlexCheckTake aRIpaymentMembercalledwrongcarrierReviewInquiraduringProductionMake aserviceplusexception!Offer toAdjustMin DueCallertalks overyouAdviseMemberaboutCustomerCenterAdd/Quotea tractorTalk tosomeonein TexasNo calleron linewhen youanswerCall HDfor aWebbySearchAdvisedwhat nextbill will beMortgagee/LossPayee CallTake 25callstodayQuoteAdding aLocationCallersays yournamewrongAdd aCG2010De-escalateda callCaller hasname youcannotpronounceTransferto PLSCGo toProductionON TIMEAgent calledto checkpolicy statusShow anagent whereto find LDTAin AgentCenterUseReferenceConnectfor a callAgent Callsin forChangeCompletionInqAgentplacesyou onhold10 followupstodayHelp anAgent with aNewBusinessQuoteLearnsomethingnewHold forunderwriterlongerthan 5minsMake aSuggestionin InquiraTransfertoClaimsSupCallWalk anagentthroughPolicyViewerCallersays theycan't hearyouOfferFlexCheckTake aRIpaymentMembercalledwrongcarrierReviewInquiraduringProductionMake aserviceplusexception!Offer toAdjustMin DueCallertalks overyouAdviseMemberaboutCustomerCenterAdd/Quotea tractorTalk tosomeonein TexasNo calleron linewhen youanswerCall HDfor aWebbySearchAdvisedwhat nextbill will be

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mortgagee/Loss Payee Call
  2. Take 25 calls today
  3. Quote Adding a Location
  4. Caller says your name wrong
  5. Add a CG2010
  6. De-escalated a call
  7. Caller has name you cannot pronounce
  8. Transfer to PLSC
  9. Go to Production ON TIME
  10. Agent called to check policy status
  11. Show an agent where to find LDTA in Agent Center
  12. Use Reference Connect for a call
  13. Agent Calls in for Change Completion Inq
  14. Agent places you on hold
  15. 10 follow ups today
  16. Help an Agent with a New Business Quote
  17. Learn something new
  18. Hold for underwriter longer than 5mins
  19. Make a Suggestion in Inquira
  20. Transfer to Claims
  21. Sup Call
  22. Walk an agent through Policy Viewer
  23. Caller says they can't hear you
  24. Offer Flex Check
  25. Take a RI payment
  26. Member called wrong carrier
  27. Review Inquira during Production
  28. Make a service plus exception!
  29. Offer to Adjust Min Due
  30. Caller talks over you
  31. Advise Member about Customer Center
  32. Add/Quote a tractor
  33. Talk to someone in Texas
  34. No caller on line when you answer
  35. Call HD for a Webby Search
  36. Advised what next bill will be