Go toProductionON TIMEMake aSuggestionin InquiraDe-escalateda callUseReferenceConnectfor a callOfferFlexCheckCallertalks overyouAgent calledto checkpolicy statusAdviseMemberaboutCustomerCenterAdd aCG2010Talk tosomeonein TexasMembercalledwrongcarrierMake aserviceplusexception!QuoteAdding aLocationNo calleron linewhen youanswerTransferto PLSCAgentplacesyou onholdWalk anagentthroughPolicyViewerHelp anAgent with aNewBusinessQuoteMortgagee/LossPayee Call10 followupstodayOffer toAdjustMin DueHold forunderwriterlongerthan 5minsTransfertoClaimsCaller hasname youcannotpronounceAgent Callsin forChangeCompletionInqTake aRIpaymentSupCallCall HDfor aWebbySearchReviewInquiraduringProductionShow anagent whereto find LDTAin AgentCenterAdd/Quotea tractorLearnsomethingnewAdvisedwhat nextbill will beCallersays yournamewrongTake 25callstodayCallersays theycan't hearyouGo toProductionON TIMEMake aSuggestionin InquiraDe-escalateda callUseReferenceConnectfor a callOfferFlexCheckCallertalks overyouAgent calledto checkpolicy statusAdviseMemberaboutCustomerCenterAdd aCG2010Talk tosomeonein TexasMembercalledwrongcarrierMake aserviceplusexception!QuoteAdding aLocationNo calleron linewhen youanswerTransferto PLSCAgentplacesyou onholdWalk anagentthroughPolicyViewerHelp anAgent with aNewBusinessQuoteMortgagee/LossPayee Call10 followupstodayOffer toAdjustMin DueHold forunderwriterlongerthan 5minsTransfertoClaimsCaller hasname youcannotpronounceAgent Callsin forChangeCompletionInqTake aRIpaymentSupCallCall HDfor aWebbySearchReviewInquiraduringProductionShow anagent whereto find LDTAin AgentCenterAdd/Quotea tractorLearnsomethingnewAdvisedwhat nextbill will beCallersays yournamewrongTake 25callstodayCallersays theycan't hearyou

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go to Production ON TIME
  2. Make a Suggestion in Inquira
  3. De-escalated a call
  4. Use Reference Connect for a call
  5. Offer Flex Check
  6. Caller talks over you
  7. Agent called to check policy status
  8. Advise Member about Customer Center
  9. Add a CG2010
  10. Talk to someone in Texas
  11. Member called wrong carrier
  12. Make a service plus exception!
  13. Quote Adding a Location
  14. No caller on line when you answer
  15. Transfer to PLSC
  16. Agent places you on hold
  17. Walk an agent through Policy Viewer
  18. Help an Agent with a New Business Quote
  19. Mortgagee/Loss Payee Call
  20. 10 follow ups today
  21. Offer to Adjust Min Due
  22. Hold for underwriter longer than 5mins
  23. Transfer to Claims
  24. Caller has name you cannot pronounce
  25. Agent Calls in for Change Completion Inq
  26. Take a RI payment
  27. Sup Call
  28. Call HD for a Webby Search
  29. Review Inquira during Production
  30. Show an agent where to find LDTA in Agent Center
  31. Add/Quote a tractor
  32. Learn something new
  33. Advised what next bill will be
  34. Caller says your name wrong
  35. Take 25 calls today
  36. Caller says they can't hear you