Offer toAdjustMin DueLearnsomethingnewDe-escalateda callNo calleron linewhen youanswerTransfertoClaimsAgent Callsin forChangeCompletionInqAdd/Quotea tractorAgentplacesyou onholdTransferto PLSCUseReferenceConnectfor a callAdvisedwhat nextbill will beGo toProductionON TIMEMake aserviceplusexception!MembercalledwrongcarrierHelp anAgent with aNewBusinessQuoteQuoteAdding aLocationTake aRIpaymentMortgagee/LossPayee CallReviewInquiraduringProductionSupCallTalk tosomeonein TexasOfferFlexCheckHold forunderwriterlongerthan 5minsCallersays theycan't hearyouShow anagent whereto find LDTAin AgentCenterCaller hasname youcannotpronounceAgent calledto checkpolicy statusAdd aCG2010Callersays yournamewrongWalk anagentthroughPolicyViewerTake 25callstodayMake aSuggestionin InquiraCallertalks overyouAdviseMemberaboutCustomerCenter10 followupstodayCall HDfor aWebbySearchOffer toAdjustMin DueLearnsomethingnewDe-escalateda callNo calleron linewhen youanswerTransfertoClaimsAgent Callsin forChangeCompletionInqAdd/Quotea tractorAgentplacesyou onholdTransferto PLSCUseReferenceConnectfor a callAdvisedwhat nextbill will beGo toProductionON TIMEMake aserviceplusexception!MembercalledwrongcarrierHelp anAgent with aNewBusinessQuoteQuoteAdding aLocationTake aRIpaymentMortgagee/LossPayee CallReviewInquiraduringProductionSupCallTalk tosomeonein TexasOfferFlexCheckHold forunderwriterlongerthan 5minsCallersays theycan't hearyouShow anagent whereto find LDTAin AgentCenterCaller hasname youcannotpronounceAgent calledto checkpolicy statusAdd aCG2010Callersays yournamewrongWalk anagentthroughPolicyViewerTake 25callstodayMake aSuggestionin InquiraCallertalks overyouAdviseMemberaboutCustomerCenter10 followupstodayCall HDfor aWebbySearch

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer to Adjust Min Due
  2. Learn something new
  3. De-escalated a call
  4. No caller on line when you answer
  5. Transfer to Claims
  6. Agent Calls in for Change Completion Inq
  7. Add/Quote a tractor
  8. Agent places you on hold
  9. Transfer to PLSC
  10. Use Reference Connect for a call
  11. Advised what next bill will be
  12. Go to Production ON TIME
  13. Make a service plus exception!
  14. Member called wrong carrier
  15. Help an Agent with a New Business Quote
  16. Quote Adding a Location
  17. Take a RI payment
  18. Mortgagee/Loss Payee Call
  19. Review Inquira during Production
  20. Sup Call
  21. Talk to someone in Texas
  22. Offer Flex Check
  23. Hold for underwriter longer than 5mins
  24. Caller says they can't hear you
  25. Show an agent where to find LDTA in Agent Center
  26. Caller has name you cannot pronounce
  27. Agent called to check policy status
  28. Add a CG2010
  29. Caller says your name wrong
  30. Walk an agent through Policy Viewer
  31. Take 25 calls today
  32. Make a Suggestion in Inquira
  33. Caller talks over you
  34. Advise Member about Customer Center
  35. 10 follow ups today
  36. Call HD for a Webby Search