Walk anagentthroughPolicyViewerAdvisedwhat nextbill will beDe-escalateda callLearnsomethingnewCallersays yournamewrongMake aserviceplusexception!Caller hasname youcannotpronounceCall HDfor aWebbySearchMembercalledwrongcarrierAgentplacesyou onhold10 followupstodayOffer toAdjustMin DueAgent calledto checkpolicy statusSupCallTake 25callstodayQuoteAdding aLocationTransfertoClaimsMake aSuggestionin InquiraGo toProductionON TIMEAdd/Quotea tractorUseReferenceConnectfor a callMortgagee/LossPayee CallCallertalks overyouTake aRIpaymentNo calleron linewhen youanswerReviewInquiraduringProductionOfferFlexCheckShow anagent whereto find LDTAin AgentCenterTransferto PLSCAdviseMemberaboutCustomerCenterAgent Callsin forChangeCompletionInqAdd aCG2010Talk tosomeonein TexasCallersays theycan't hearyouHold forunderwriterlongerthan 5minsHelp anAgent with aNewBusinessQuoteWalk anagentthroughPolicyViewerAdvisedwhat nextbill will beDe-escalateda callLearnsomethingnewCallersays yournamewrongMake aserviceplusexception!Caller hasname youcannotpronounceCall HDfor aWebbySearchMembercalledwrongcarrierAgentplacesyou onhold10 followupstodayOffer toAdjustMin DueAgent calledto checkpolicy statusSupCallTake 25callstodayQuoteAdding aLocationTransfertoClaimsMake aSuggestionin InquiraGo toProductionON TIMEAdd/Quotea tractorUseReferenceConnectfor a callMortgagee/LossPayee CallCallertalks overyouTake aRIpaymentNo calleron linewhen youanswerReviewInquiraduringProductionOfferFlexCheckShow anagent whereto find LDTAin AgentCenterTransferto PLSCAdviseMemberaboutCustomerCenterAgent Callsin forChangeCompletionInqAdd aCG2010Talk tosomeonein TexasCallersays theycan't hearyouHold forunderwriterlongerthan 5minsHelp anAgent with aNewBusinessQuote

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk an agent through Policy Viewer
  2. Advised what next bill will be
  3. De-escalated a call
  4. Learn something new
  5. Caller says your name wrong
  6. Make a service plus exception!
  7. Caller has name you cannot pronounce
  8. Call HD for a Webby Search
  9. Member called wrong carrier
  10. Agent places you on hold
  11. 10 follow ups today
  12. Offer to Adjust Min Due
  13. Agent called to check policy status
  14. Sup Call
  15. Take 25 calls today
  16. Quote Adding a Location
  17. Transfer to Claims
  18. Make a Suggestion in Inquira
  19. Go to Production ON TIME
  20. Add/Quote a tractor
  21. Use Reference Connect for a call
  22. Mortgagee/Loss Payee Call
  23. Caller talks over you
  24. Take a RI payment
  25. No caller on line when you answer
  26. Review Inquira during Production
  27. Offer Flex Check
  28. Show an agent where to find LDTA in Agent Center
  29. Transfer to PLSC
  30. Advise Member about Customer Center
  31. Agent Calls in for Change Completion Inq
  32. Add a CG2010
  33. Talk to someone in Texas
  34. Caller says they can't hear you
  35. Hold for underwriter longer than 5mins
  36. Help an Agent with a New Business Quote