Add/Quotea tractorShow anagent whereto find LDTAin AgentCenterAdvisedwhat nextbill will beAgent Callsin forChangeCompletionInqReviewInquiraduringProductionSupCallCallersays theycan't hearyouCaller hasname youcannotpronounceLearnsomethingnewCallersays yournamewrongAgent calledto checkpolicy statusWalk anagentthroughPolicyViewerQuoteAdding aLocation10 followupstodayAdd aCG2010Call HDfor aWebbySearchNo calleron linewhen youanswerTalk tosomeonein TexasHold forunderwriterlongerthan 5minsHelp anAgent with aNewBusinessQuoteMake aSuggestionin InquiraMortgagee/LossPayee CallOfferFlexCheckTake 25callstodayAdviseMemberaboutCustomerCenterOffer toAdjustMin DueTransfertoClaimsAgentplacesyou onholdTransferto PLSCCallertalks overyouMembercalledwrongcarrierUseReferenceConnectfor a callMake aserviceplusexception!Go toProductionON TIMETake aRIpaymentDe-escalateda callAdd/Quotea tractorShow anagent whereto find LDTAin AgentCenterAdvisedwhat nextbill will beAgent Callsin forChangeCompletionInqReviewInquiraduringProductionSupCallCallersays theycan't hearyouCaller hasname youcannotpronounceLearnsomethingnewCallersays yournamewrongAgent calledto checkpolicy statusWalk anagentthroughPolicyViewerQuoteAdding aLocation10 followupstodayAdd aCG2010Call HDfor aWebbySearchNo calleron linewhen youanswerTalk tosomeonein TexasHold forunderwriterlongerthan 5minsHelp anAgent with aNewBusinessQuoteMake aSuggestionin InquiraMortgagee/LossPayee CallOfferFlexCheckTake 25callstodayAdviseMemberaboutCustomerCenterOffer toAdjustMin DueTransfertoClaimsAgentplacesyou onholdTransferto PLSCCallertalks overyouMembercalledwrongcarrierUseReferenceConnectfor a callMake aserviceplusexception!Go toProductionON TIMETake aRIpaymentDe-escalateda call

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add/Quote a tractor
  2. Show an agent where to find LDTA in Agent Center
  3. Advised what next bill will be
  4. Agent Calls in for Change Completion Inq
  5. Review Inquira during Production
  6. Sup Call
  7. Caller says they can't hear you
  8. Caller has name you cannot pronounce
  9. Learn something new
  10. Caller says your name wrong
  11. Agent called to check policy status
  12. Walk an agent through Policy Viewer
  13. Quote Adding a Location
  14. 10 follow ups today
  15. Add a CG2010
  16. Call HD for a Webby Search
  17. No caller on line when you answer
  18. Talk to someone in Texas
  19. Hold for underwriter longer than 5mins
  20. Help an Agent with a New Business Quote
  21. Make a Suggestion in Inquira
  22. Mortgagee/Loss Payee Call
  23. Offer Flex Check
  24. Take 25 calls today
  25. Advise Member about Customer Center
  26. Offer to Adjust Min Due
  27. Transfer to Claims
  28. Agent places you on hold
  29. Transfer to PLSC
  30. Caller talks over you
  31. Member called wrong carrier
  32. Use Reference Connect for a call
  33. Make a service plus exception!
  34. Go to Production ON TIME
  35. Take a RI payment
  36. De-escalated a call