Make aSuggestionin InquiraCallertalks overyou10 followupstodayHelp anAgent with aNewBusinessQuoteAdviseMemberaboutCustomerCenterAdd/Quotea tractorShow anagent whereto find LDTAin AgentCenterTransferto PLSCHold forunderwriterlongerthan 5minsAgent calledto checkpolicy statusCall HDfor aWebbySearchTransfertoClaimsAdd aCG2010Offer toAdjustMin DueAdvisedwhat nextbill will beMembercalledwrongcarrierUseReferenceConnectfor a callTake aRIpaymentAgent Callsin forChangeCompletionInqNo calleron linewhen youanswerDe-escalateda callReviewInquiraduringProductionTalk tosomeonein TexasLearnsomethingnewCallersays yournamewrongQuoteAdding aLocationWalk anagentthroughPolicyViewerMake aserviceplusexception!Mortgagee/LossPayee CallGo toProductionON TIMEAgentplacesyou onholdCaller hasname youcannotpronounceTake 25callstodayCallersays theycan't hearyouSupCallOfferFlexCheckMake aSuggestionin InquiraCallertalks overyou10 followupstodayHelp anAgent with aNewBusinessQuoteAdviseMemberaboutCustomerCenterAdd/Quotea tractorShow anagent whereto find LDTAin AgentCenterTransferto PLSCHold forunderwriterlongerthan 5minsAgent calledto checkpolicy statusCall HDfor aWebbySearchTransfertoClaimsAdd aCG2010Offer toAdjustMin DueAdvisedwhat nextbill will beMembercalledwrongcarrierUseReferenceConnectfor a callTake aRIpaymentAgent Callsin forChangeCompletionInqNo calleron linewhen youanswerDe-escalateda callReviewInquiraduringProductionTalk tosomeonein TexasLearnsomethingnewCallersays yournamewrongQuoteAdding aLocationWalk anagentthroughPolicyViewerMake aserviceplusexception!Mortgagee/LossPayee CallGo toProductionON TIMEAgentplacesyou onholdCaller hasname youcannotpronounceTake 25callstodayCallersays theycan't hearyouSupCallOfferFlexCheck

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a Suggestion in Inquira
  2. Caller talks over you
  3. 10 follow ups today
  4. Help an Agent with a New Business Quote
  5. Advise Member about Customer Center
  6. Add/Quote a tractor
  7. Show an agent where to find LDTA in Agent Center
  8. Transfer to PLSC
  9. Hold for underwriter longer than 5mins
  10. Agent called to check policy status
  11. Call HD for a Webby Search
  12. Transfer to Claims
  13. Add a CG2010
  14. Offer to Adjust Min Due
  15. Advised what next bill will be
  16. Member called wrong carrier
  17. Use Reference Connect for a call
  18. Take a RI payment
  19. Agent Calls in for Change Completion Inq
  20. No caller on line when you answer
  21. De-escalated a call
  22. Review Inquira during Production
  23. Talk to someone in Texas
  24. Learn something new
  25. Caller says your name wrong
  26. Quote Adding a Location
  27. Walk an agent through Policy Viewer
  28. Make a service plus exception!
  29. Mortgagee/Loss Payee Call
  30. Go to Production ON TIME
  31. Agent places you on hold
  32. Caller has name you cannot pronounce
  33. Take 25 calls today
  34. Caller says they can't hear you
  35. Sup Call
  36. Offer Flex Check