Take aRIpaymentAgent Callsin forChangeCompletionInqMake aSuggestionin InquiraShow anagent whereto find LDTAin AgentCenterAdd aCG2010Callersays theycan't hearyouCallersays yournamewrongTransfertoClaimsSupCallDe-escalateda callNo calleron linewhen youanswer10 followupstodayAgentplacesyou onholdHold forunderwriterlongerthan 5minsAgent calledto checkpolicy statusQuoteAdding aLocationMake aserviceplusexception!Caller hasname youcannotpronounceMortgagee/LossPayee CallOffer toAdjustMin DueLearnsomethingnewReviewInquiraduringProductionUseReferenceConnectfor a callTransferto PLSCGo toProductionON TIMEAdviseMemberaboutCustomerCenterAdd/Quotea tractorOfferFlexCheckTake 25callstodayAdvisedwhat nextbill will beTalk tosomeonein TexasCall HDfor aWebbySearchCallertalks overyouWalk anagentthroughPolicyViewerMembercalledwrongcarrierHelp anAgent with aNewBusinessQuoteTake aRIpaymentAgent Callsin forChangeCompletionInqMake aSuggestionin InquiraShow anagent whereto find LDTAin AgentCenterAdd aCG2010Callersays theycan't hearyouCallersays yournamewrongTransfertoClaimsSupCallDe-escalateda callNo calleron linewhen youanswer10 followupstodayAgentplacesyou onholdHold forunderwriterlongerthan 5minsAgent calledto checkpolicy statusQuoteAdding aLocationMake aserviceplusexception!Caller hasname youcannotpronounceMortgagee/LossPayee CallOffer toAdjustMin DueLearnsomethingnewReviewInquiraduringProductionUseReferenceConnectfor a callTransferto PLSCGo toProductionON TIMEAdviseMemberaboutCustomerCenterAdd/Quotea tractorOfferFlexCheckTake 25callstodayAdvisedwhat nextbill will beTalk tosomeonein TexasCall HDfor aWebbySearchCallertalks overyouWalk anagentthroughPolicyViewerMembercalledwrongcarrierHelp anAgent with aNewBusinessQuote

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a RI payment
  2. Agent Calls in for Change Completion Inq
  3. Make a Suggestion in Inquira
  4. Show an agent where to find LDTA in Agent Center
  5. Add a CG2010
  6. Caller says they can't hear you
  7. Caller says your name wrong
  8. Transfer to Claims
  9. Sup Call
  10. De-escalated a call
  11. No caller on line when you answer
  12. 10 follow ups today
  13. Agent places you on hold
  14. Hold for underwriter longer than 5mins
  15. Agent called to check policy status
  16. Quote Adding a Location
  17. Make a service plus exception!
  18. Caller has name you cannot pronounce
  19. Mortgagee/Loss Payee Call
  20. Offer to Adjust Min Due
  21. Learn something new
  22. Review Inquira during Production
  23. Use Reference Connect for a call
  24. Transfer to PLSC
  25. Go to Production ON TIME
  26. Advise Member about Customer Center
  27. Add/Quote a tractor
  28. Offer Flex Check
  29. Take 25 calls today
  30. Advised what next bill will be
  31. Talk to someone in Texas
  32. Call HD for a Webby Search
  33. Caller talks over you
  34. Walk an agent through Policy Viewer
  35. Member called wrong carrier
  36. Help an Agent with a New Business Quote