Callertalks overyouTalk tosomeonein TexasGo toProductionON TIMEUseReferenceConnectfor a callLearnsomethingnewAdd/Quotea tractorAgent calledto checkpolicy statusAgent Callsin forChangeCompletionInq10 followupstodayDe-escalateda callHelp anAgent with aNewBusinessQuoteOffer toAdjustMin DueHold forunderwriterlongerthan 5minsWalk anagentthroughPolicyViewerQuoteAdding aLocationNo calleron linewhen youanswerAdviseMemberaboutCustomerCenterTransferto PLSCMortgagee/LossPayee CallCallersays yournamewrongTake aRIpaymentShow anagent whereto find LDTAin AgentCenterAdvisedwhat nextbill will beTake 25callstodayMake aSuggestionin InquiraTransfertoClaimsOfferFlexCheckAgentplacesyou onholdMembercalledwrongcarrierMake aserviceplusexception!Callersays theycan't hearyouReviewInquiraduringProductionSupCallCall HDfor aWebbySearchCaller hasname youcannotpronounceAdd aCG2010Callertalks overyouTalk tosomeonein TexasGo toProductionON TIMEUseReferenceConnectfor a callLearnsomethingnewAdd/Quotea tractorAgent calledto checkpolicy statusAgent Callsin forChangeCompletionInq10 followupstodayDe-escalateda callHelp anAgent with aNewBusinessQuoteOffer toAdjustMin DueHold forunderwriterlongerthan 5minsWalk anagentthroughPolicyViewerQuoteAdding aLocationNo calleron linewhen youanswerAdviseMemberaboutCustomerCenterTransferto PLSCMortgagee/LossPayee CallCallersays yournamewrongTake aRIpaymentShow anagent whereto find LDTAin AgentCenterAdvisedwhat nextbill will beTake 25callstodayMake aSuggestionin InquiraTransfertoClaimsOfferFlexCheckAgentplacesyou onholdMembercalledwrongcarrierMake aserviceplusexception!Callersays theycan't hearyouReviewInquiraduringProductionSupCallCall HDfor aWebbySearchCaller hasname youcannotpronounceAdd aCG2010

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller talks over you
  2. Talk to someone in Texas
  3. Go to Production ON TIME
  4. Use Reference Connect for a call
  5. Learn something new
  6. Add/Quote a tractor
  7. Agent called to check policy status
  8. Agent Calls in for Change Completion Inq
  9. 10 follow ups today
  10. De-escalated a call
  11. Help an Agent with a New Business Quote
  12. Offer to Adjust Min Due
  13. Hold for underwriter longer than 5mins
  14. Walk an agent through Policy Viewer
  15. Quote Adding a Location
  16. No caller on line when you answer
  17. Advise Member about Customer Center
  18. Transfer to PLSC
  19. Mortgagee/Loss Payee Call
  20. Caller says your name wrong
  21. Take a RI payment
  22. Show an agent where to find LDTA in Agent Center
  23. Advised what next bill will be
  24. Take 25 calls today
  25. Make a Suggestion in Inquira
  26. Transfer to Claims
  27. Offer Flex Check
  28. Agent places you on hold
  29. Member called wrong carrier
  30. Make a service plus exception!
  31. Caller says they can't hear you
  32. Review Inquira during Production
  33. Sup Call
  34. Call HD for a Webby Search
  35. Caller has name you cannot pronounce
  36. Add a CG2010