Add aCG2010Callersays theycan't hearyouMortgagee/LossPayee CallTransfertoClaimsLearnsomethingnewAdviseMemberaboutCustomerCenterSupCallOffer toAdjustMin DueNo calleron linewhen youanswerCaller hasname youcannotpronounceUseReferenceConnectfor a callAgent Callsin forChangeCompletionInqGo toProductionON TIMEDe-escalateda callAdd/Quotea tractorCall HDfor aWebbySearchHelp anAgent with aNewBusinessQuoteShow anagent whereto find LDTAin AgentCenterQuoteAdding aLocationMembercalledwrongcarrierAgentplacesyou onholdOfferFlexCheckTalk tosomeonein TexasCallertalks overyou10 followupstodayTake 25callstodayAgent calledto checkpolicy statusTransferto PLSCAdvisedwhat nextbill will beWalk anagentthroughPolicyViewerTake aRIpaymentCallersays yournamewrongMake aserviceplusexception!Hold forunderwriterlongerthan 5minsMake aSuggestionin InquiraReviewInquiraduringProductionAdd aCG2010Callersays theycan't hearyouMortgagee/LossPayee CallTransfertoClaimsLearnsomethingnewAdviseMemberaboutCustomerCenterSupCallOffer toAdjustMin DueNo calleron linewhen youanswerCaller hasname youcannotpronounceUseReferenceConnectfor a callAgent Callsin forChangeCompletionInqGo toProductionON TIMEDe-escalateda callAdd/Quotea tractorCall HDfor aWebbySearchHelp anAgent with aNewBusinessQuoteShow anagent whereto find LDTAin AgentCenterQuoteAdding aLocationMembercalledwrongcarrierAgentplacesyou onholdOfferFlexCheckTalk tosomeonein TexasCallertalks overyou10 followupstodayTake 25callstodayAgent calledto checkpolicy statusTransferto PLSCAdvisedwhat nextbill will beWalk anagentthroughPolicyViewerTake aRIpaymentCallersays yournamewrongMake aserviceplusexception!Hold forunderwriterlongerthan 5minsMake aSuggestionin InquiraReviewInquiraduringProduction

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add a CG2010
  2. Caller says they can't hear you
  3. Mortgagee/Loss Payee Call
  4. Transfer to Claims
  5. Learn something new
  6. Advise Member about Customer Center
  7. Sup Call
  8. Offer to Adjust Min Due
  9. No caller on line when you answer
  10. Caller has name you cannot pronounce
  11. Use Reference Connect for a call
  12. Agent Calls in for Change Completion Inq
  13. Go to Production ON TIME
  14. De-escalated a call
  15. Add/Quote a tractor
  16. Call HD for a Webby Search
  17. Help an Agent with a New Business Quote
  18. Show an agent where to find LDTA in Agent Center
  19. Quote Adding a Location
  20. Member called wrong carrier
  21. Agent places you on hold
  22. Offer Flex Check
  23. Talk to someone in Texas
  24. Caller talks over you
  25. 10 follow ups today
  26. Take 25 calls today
  27. Agent called to check policy status
  28. Transfer to PLSC
  29. Advised what next bill will be
  30. Walk an agent through Policy Viewer
  31. Take a RI payment
  32. Caller says your name wrong
  33. Make a service plus exception!
  34. Hold for underwriter longer than 5mins
  35. Make a Suggestion in Inquira
  36. Review Inquira during Production