Callersays yournamewrongLearnsomethingnewTake aRIpaymentAgentplacesyou onholdSupCallAdvisedwhat nextbill will beMake aserviceplusexception!MembercalledwrongcarrierAdd/Quotea tractorTalk tosomeonein TexasDe-escalateda callCallertalks overyouAgent calledto checkpolicy statusHold forunderwriterlongerthan 5minsTransferto PLSCOfferFlexCheckTransfertoClaimsHelp anAgent with aNewBusinessQuoteMake aSuggestionin InquiraUseReferenceConnectfor a callMortgagee/LossPayee CallOffer toAdjustMin DueNo calleron linewhen youanswer10 followupstodayGo toProductionON TIMETake 25callstodayReviewInquiraduringProductionQuoteAdding aLocationAgent Callsin forChangeCompletionInqAdd aCG2010Call HDfor aWebbySearchCaller hasname youcannotpronounceCallersays theycan't hearyouAdviseMemberaboutCustomerCenterWalk anagentthroughPolicyViewerShow anagent whereto find LDTAin AgentCenterCallersays yournamewrongLearnsomethingnewTake aRIpaymentAgentplacesyou onholdSupCallAdvisedwhat nextbill will beMake aserviceplusexception!MembercalledwrongcarrierAdd/Quotea tractorTalk tosomeonein TexasDe-escalateda callCallertalks overyouAgent calledto checkpolicy statusHold forunderwriterlongerthan 5minsTransferto PLSCOfferFlexCheckTransfertoClaimsHelp anAgent with aNewBusinessQuoteMake aSuggestionin InquiraUseReferenceConnectfor a callMortgagee/LossPayee CallOffer toAdjustMin DueNo calleron linewhen youanswer10 followupstodayGo toProductionON TIMETake 25callstodayReviewInquiraduringProductionQuoteAdding aLocationAgent Callsin forChangeCompletionInqAdd aCG2010Call HDfor aWebbySearchCaller hasname youcannotpronounceCallersays theycan't hearyouAdviseMemberaboutCustomerCenterWalk anagentthroughPolicyViewerShow anagent whereto find LDTAin AgentCenter

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller says your name wrong
  2. Learn something new
  3. Take a RI payment
  4. Agent places you on hold
  5. Sup Call
  6. Advised what next bill will be
  7. Make a service plus exception!
  8. Member called wrong carrier
  9. Add/Quote a tractor
  10. Talk to someone in Texas
  11. De-escalated a call
  12. Caller talks over you
  13. Agent called to check policy status
  14. Hold for underwriter longer than 5mins
  15. Transfer to PLSC
  16. Offer Flex Check
  17. Transfer to Claims
  18. Help an Agent with a New Business Quote
  19. Make a Suggestion in Inquira
  20. Use Reference Connect for a call
  21. Mortgagee/Loss Payee Call
  22. Offer to Adjust Min Due
  23. No caller on line when you answer
  24. 10 follow ups today
  25. Go to Production ON TIME
  26. Take 25 calls today
  27. Review Inquira during Production
  28. Quote Adding a Location
  29. Agent Calls in for Change Completion Inq
  30. Add a CG2010
  31. Call HD for a Webby Search
  32. Caller has name you cannot pronounce
  33. Caller says they can't hear you
  34. Advise Member about Customer Center
  35. Walk an agent through Policy Viewer
  36. Show an agent where to find LDTA in Agent Center