A G E N T P H O N E C A L L

A G E N T   P H O N E   C A L L Bingo Card
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This bingo card has a free space and 24 words: Empathy was used on the call., Completed RN notes during after call work., Kudos given by customer., Came back from lunch/break on time., Fell through with a follow up. (callback), Explained promo stacking to customer., Reordered a lost item., Changed shipping address., Extended a promotion code., Used Share Point and found an answer., Explained to customer when promo expires., Helped customer find a product., Went on a Hermes chat., Reached out to Leadership for help., Confirmed delivery date., Confirmed details on an order., Did not put customer on hold during call., Entered a promotion code for customer., Submitted a Flypaper request., Gave free shipping credit., Provided basic trouble shooting., Transferred call to tier 2., Used proper greeting when call began. and Went over terms & Conditions of a promo..

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