A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Confirmed details on an order.
2. Explained promo stacking to customer.
3. Went over terms & Conditions of a promo.
4. Provided basic trouble shooting.
5. Extended a promotion code.
6. Went on a Hermes chat.
7. Reached out to Leadership for help.
8. Gave free shipping credit.
9. Used proper greeting when call began.
10. Changed shipping address.
11. Empathy was used on the call.
12. Entered a promotion code for customer.
13. Helped customer find a product.
14. Did not put customer on hold during call.
15. Confirmed delivery date.
16. Transferred call to tier 2.
17. Kudos given by customer.
18. Submitted a Flypaper request.
19. Reordered a lost item.
20. Completed RN notes during after call work.
21. Explained to customer when promo expires.
22. Used Share Point and found an answer.
23. Came back from lunch/break on time.
24. Fell through with a follow up. (callback)