A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Fell through with a follow up. (callback)
2. Entered a promotion code for customer.
3. Provided basic trouble shooting.
4. Used Share Point and found an answer.
5. Came back from lunch/break on time.
6. Did not put customer on hold during call.
7. Submitted a Flypaper request.
8. Explained to customer when promo expires.
9. Explained promo stacking to customer.
10. Kudos given by customer.
11. Transferred call to tier 2.
12. Confirmed delivery date.
13. Helped customer find a product.
14. Reordered a lost item.
15. Went over terms & Conditions of a promo.
16. Completed RN notes during after call work.
17. Reached out to Leadership for help.
18. Went on a Hermes chat.
19. Changed shipping address.
20. Gave free shipping credit.
21. Confirmed details on an order.
22. Used proper greeting when call began.
23. Extended a promotion code.
24. Empathy was used on the call.