A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Changed shipping address.
2. Did not put customer on hold during call.
3. Entered a promotion code for customer.
4. Provided basic trouble shooting.
5. Used Share Point and found an answer.
6. Extended a promotion code.
7. Reordered a lost item.
8. Explained promo stacking to customer.
9. Helped customer find a product.
10. Went over terms & Conditions of a promo.
11. Confirmed details on an order.
12. Transferred call to tier 2.
13. Went on a Hermes chat.
14. Kudos given by customer.
15. Used proper greeting when call began.
16. Confirmed delivery date.
17. Explained to customer when promo expires.
18. Fell through with a follow up. (callback)
19. Gave free shipping credit.
20. Completed RN notes during after call work.
21. Empathy was used on the call.
22. Submitted a Flypaper request.
23. Reached out to Leadership for help.
24. Came back from lunch/break on time.