A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Extended a promotion code.
2. Helped customer find a product.
3. Used proper greeting when call began.
4. Transferred call to tier 2.
5. Went on a Hermes chat.
6. Used Share Point and found an answer.
7. Explained promo stacking to customer.
8. Reached out to Leadership for help.
9. Empathy was used on the call.
10. Came back from lunch/break on time.
11. Explained to customer when promo expires.
12. Fell through with a follow up. (callback)
13. Gave free shipping credit.
14. Entered a promotion code for customer.
15. Changed shipping address.
16. Confirmed delivery date.
17. Went over terms & Conditions of a promo.
18. Kudos given by customer.
19. Completed RN notes during after call work.
20. Provided basic trouble shooting.
21. Reordered a lost item.
22. Did not put customer on hold during call.
23. Confirmed details on an order.
24. Submitted a Flypaper request.