A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Reordered a lost item.
2. Entered a promotion code for customer.
3. Went over terms & Conditions of a promo.
4. Helped customer find a product.
5. Confirmed details on an order.
6. Extended a promotion code.
7. Did not put customer on hold during call.
8. Reached out to Leadership for help.
9. Confirmed delivery date.
10. Used Share Point and found an answer.
11. Came back from lunch/break on time.
12. Explained to customer when promo expires.
13. Fell through with a follow up. (callback)
14. Used proper greeting when call began.
15. Provided basic trouble shooting.
16. Changed shipping address.
17. Gave free shipping credit.
18. Empathy was used on the call.
19. Submitted a Flypaper request.
20. Kudos given by customer.
21. Explained promo stacking to customer.
22. Went on a Hermes chat.
23. Completed RN notes during after call work.
24. Transferred call to tier 2.