A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Went over terms & Conditions of a promo.
2. Explained to customer when promo expires.
3. Gave free shipping credit.
4. Came back from lunch/break on time.
5. Confirmed delivery date.
6. Entered a promotion code for customer.
7. Extended a promotion code.
8. Changed shipping address.
9. Reordered a lost item.
10. Empathy was used on the call.
11. Kudos given by customer.
12. Provided basic trouble shooting.
13. Went on a Hermes chat.
14. Did not put customer on hold during call.
15. Used proper greeting when call began.
16. Completed RN notes during after call work.
17. Transferred call to tier 2.
18. Used Share Point and found an answer.
19. Submitted a Flypaper request.
20. Fell through with a follow up. (callback)
21. Explained promo stacking to customer.
22. Confirmed details on an order.
23. Helped customer find a product.
24. Reached out to Leadership for help.