A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Went over terms & Conditions of a promo.
2. Confirmed delivery date.
3. Used Share Point and found an answer.
4. Fell through with a follow up. (callback)
5. Kudos given by customer.
6. Transferred call to tier 2.
7. Helped customer find a product.
8. Did not put customer on hold during call.
9. Went on a Hermes chat.
10. Completed RN notes during after call work.
11. Changed shipping address.
12. Provided basic trouble shooting.
13. Empathy was used on the call.
14. Used proper greeting when call began.
15. Extended a promotion code.
16. Gave free shipping credit.
17. Submitted a Flypaper request.
18. Reached out to Leadership for help.
19. Came back from lunch/break on time.
20. Reordered a lost item.
21. Confirmed details on an order.
22. Explained to customer when promo expires.
23. Entered a promotion code for customer.
24. Explained promo stacking to customer.