A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Went on a Hermes chat.
2. Went over terms & Conditions of a promo.
3. Extended a promotion code.
4. Helped customer find a product.
5. Entered a promotion code for customer.
6. Completed RN notes during after call work.
7. Explained to customer when promo expires.
8. Reordered a lost item.
9. Empathy was used on the call.
10. Used Share Point and found an answer.
11. Used proper greeting when call began.
12. Explained promo stacking to customer.
13. Reached out to Leadership for help.
14. Kudos given by customer.
15. Changed shipping address.
16. Submitted a Flypaper request.
17. Came back from lunch/break on time.
18. Provided basic trouble shooting.
19. Transferred call to tier 2.
20. Fell through with a follow up. (callback)
21. Confirmed details on an order.
22. Confirmed delivery date.
23. Gave free shipping credit.
24. Did not put customer on hold during call.