A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Completed RN notes during after call work.
2. Confirmed delivery date.
3. Went over terms & Conditions of a promo.
4. Empathy was used on the call.
5. Did not put customer on hold during call.
6. Helped customer find a product.
7. Reordered a lost item.
8. Used Share Point and found an answer.
9. Entered a promotion code for customer.
10. Confirmed details on an order.
11. Reached out to Leadership for help.
12. Extended a promotion code.
13. Used proper greeting when call began.
14. Kudos given by customer.
15. Fell through with a follow up. (callback)
16. Gave free shipping credit.
17. Went on a Hermes chat.
18. Changed shipping address.
19. Transferred call to tier 2.
20. Came back from lunch/break on time.
21. Explained to customer when promo expires.
22. Provided basic trouble shooting.
23. Submitted a Flypaper request.
24. Explained promo stacking to customer.