A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Fell through with a follow up. (callback)
2. Entered a promotion code for customer.
3. Extended a promotion code.
4. Confirmed details on an order.
5. Kudos given by customer.
6. Went on a Hermes chat.
7. Explained promo stacking to customer.
8. Reordered a lost item.
9. Completed RN notes during after call work.
10. Confirmed delivery date.
11. Transferred call to tier 2.
12. Helped customer find a product.
13. Used proper greeting when call began.
14. Provided basic trouble shooting.
15. Reached out to Leadership for help.
16. Did not put customer on hold during call.
17. Came back from lunch/break on time.
18. Changed shipping address.
19. Explained to customer when promo expires.
20. Used Share Point and found an answer.
21. Gave free shipping credit.
22. Empathy was used on the call.
23. Went over terms & Conditions of a promo.
24. Submitted a Flypaper request.