A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Went over terms & Conditions of a promo.
2. Entered a promotion code for customer.
3. Went on a Hermes chat.
4. Confirmed details on an order.
5. Kudos given by customer.
6. Gave free shipping credit.
7. Changed shipping address.
8. Helped customer find a product.
9. Came back from lunch/break on time.
10. Submitted a Flypaper request.
11. Transferred call to tier 2.
12. Explained to customer when promo expires.
13. Explained promo stacking to customer.
14. Completed RN notes during after call work.
15. Provided basic trouble shooting.
16. Confirmed delivery date.
17. Used Share Point and found an answer.
18. Extended a promotion code.
19. Fell through with a follow up. (callback)
20. Reached out to Leadership for help.
21. Reordered a lost item.
22. Empathy was used on the call.
23. Used proper greeting when call began.
24. Did not put customer on hold during call.