A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Explained promo stacking to customer.
2. Completed RN notes during after call work.
3. Used proper greeting when call began.
4. Did not put customer on hold during call.
5. Came back from lunch/break on time.
6. Reached out to Leadership for help.
7. Helped customer find a product.
8. Changed shipping address.
9. Entered a promotion code for customer.
10. Kudos given by customer.
11. Went over terms & Conditions of a promo.
12. Fell through with a follow up. (callback)
13. Provided basic trouble shooting.
14. Confirmed delivery date.
15. Transferred call to tier 2.
16. Reordered a lost item.
17. Confirmed details on an order.
18. Gave free shipping credit.
19. Submitted a Flypaper request.
20. Extended a promotion code.
21. Explained to customer when promo expires.
22. Empathy was used on the call.
23. Went on a Hermes chat.
24. Used Share Point and found an answer.