A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Went on a Hermes chat.
2. Explained to customer when promo expires.
3. Kudos given by customer.
4. Did not put customer on hold during call.
5. Confirmed details on an order.
6. Submitted a Flypaper request.
7. Fell through with a follow up. (callback)
8. Extended a promotion code.
9. Gave free shipping credit.
10. Went over terms & Conditions of a promo.
11. Reordered a lost item.
12. Helped customer find a product.
13. Explained promo stacking to customer.
14. Completed RN notes during after call work.
15. Transferred call to tier 2.
16. Used Share Point and found an answer.
17. Used proper greeting when call began.
18. Came back from lunch/break on time.
19. Changed shipping address.
20. Entered a promotion code for customer.
21. Empathy was used on the call.
22. Provided basic trouble shooting.
23. Confirmed delivery date.
24. Reached out to Leadership for help.