A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Confirmed details on an order.
2. Explained to customer when promo expires.
3. Extended a promotion code.
4. Submitted a Flypaper request.
5. Reached out to Leadership for help.
6. Reordered a lost item.
7. Kudos given by customer.
8. Transferred call to tier 2.
9. Used Share Point and found an answer.
10. Confirmed delivery date.
11. Came back from lunch/break on time.
12. Did not put customer on hold during call.
13. Helped customer find a product.
14. Entered a promotion code for customer.
15. Explained promo stacking to customer.
16. Completed RN notes during after call work.
17. Went on a Hermes chat.
18. Went over terms & Conditions of a promo.
19. Fell through with a follow up. (callback)
20. Used proper greeting when call began.
21. Provided basic trouble shooting.
22. Gave free shipping credit.
23. Empathy was used on the call.
24. Changed shipping address.