A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Helped customer find a product.
2. Empathy was used on the call.
3. Entered a promotion code for customer.
4. Transferred call to tier 2.
5. Did not put customer on hold during call.
6. Changed shipping address.
7. Went over terms & Conditions of a promo.
8. Confirmed delivery date.
9. Explained to customer when promo expires.
10. Reached out to Leadership for help.
11. Extended a promotion code.
12. Reordered a lost item.
13. Completed RN notes during after call work.
14. Confirmed details on an order.
15. Explained promo stacking to customer.
16. Used proper greeting when call began.
17. Went on a Hermes chat.
18. Submitted a Flypaper request.
19. Provided basic trouble shooting.
20. Came back from lunch/break on time.
21. Kudos given by customer.
22. Used Share Point and found an answer.
23. Fell through with a follow up. (callback)
24. Gave free shipping credit.