A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Completed RN notes during after call work.
2. Explained promo stacking to customer.
3. Provided basic trouble shooting.
4. Did not put customer on hold during call.
5. Transferred call to tier 2.
6. Fell through with a follow up. (callback)
7. Explained to customer when promo expires.
8. Helped customer find a product.
9. Changed shipping address.
10. Kudos given by customer.
11. Went on a Hermes chat.
12. Entered a promotion code for customer.
13. Went over terms & Conditions of a promo.
14. Empathy was used on the call.
15. Used proper greeting when call began.
16. Confirmed details on an order.
17. Reached out to Leadership for help.
18. Confirmed delivery date.
19. Extended a promotion code.
20. Submitted a Flypaper request.
21. Used Share Point and found an answer.
22. Came back from lunch/break on time.
23. Gave free shipping credit.
24. Reordered a lost item.