A G E N T P H O N E C A L L - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Did not put customer on hold during call.
2. Explained to customer when promo expires.
3. Provided basic trouble shooting.
4. Confirmed delivery date.
5. Helped customer find a product.
6. Confirmed details on an order.
7. Used proper greeting when call began.
8. Reached out to Leadership for help.
9. Extended a promotion code.
10. Reordered a lost item.
11. Went on a Hermes chat.
12. Fell through with a follow up. (callback)
13. Entered a promotion code for customer.
14. Submitted a Flypaper request.
15. Went over terms & Conditions of a promo.
16. Completed RN notes during after call work.
17. Kudos given by customer.
18. Changed shipping address.
19. Gave free shipping credit.
20. Explained promo stacking to customer.
21. Came back from lunch/break on time.
22. Empathy was used on the call.
23. Transferred call to tier 2.
24. Used Share Point and found an answer.