This bingo card has a free space and 24 words: Process back to back TAD payments, Transfer Member to BK and thank REP, Assist a member with a nonSAM issue, Empathize with a member, Process a TAD payment over $1,000, Confirm Member satisfaction on call, Assist a member with voluntary REPO, improve a process with your leadership, Contribute or Educate a colleague to CULAC, Sign up for a literacy series, Educate a member on collections process, Present our values to a member, Collaborate with a different department, Sign up for volunteer event this week, Create a human connection, Help a colleague with a call or process, Assist a Contact Center Rep on a call, thank Rep for taking over, Be a 1-stop resolution for another department, Help bring a member's mortgage current, Deescalate a Member, Process 3 payments on 3 straight calls, Process any payment over $2,500 and Help a Member reach their dreams.
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