Help bringamember'smortgagecurrentAssist amember withvoluntaryREPOTransferMember toBK andthank REPimprove aprocesswith yourleadershipthank Repfor takingoverBe a 1-stopresolutionfor anotherdepartmentHelp aMemberreach theirdreamsAssist aContactCenter Repon a callProcess aTADpaymentover $1,000Collaboratewith adifferentdepartmentDeescalatea MemberSign upfora literacyseriesProcessanypaymentover $2,500Processback toback TADpaymentsContributeor Educatea colleagueto CULACAssist amemberwith anonSAMissueEducate amember oncollectionsprocessHelp acolleaguewith a callor processSign up forvolunteerevent thisweekPresentour valuesto amemberEmpathizewith amemberCreate ahumanconnectionProcess 3paymentson 3 straightcallsConfirmMembersatisfactionon callHelp bringamember'smortgagecurrentAssist amember withvoluntaryREPOTransferMember toBK andthank REPimprove aprocesswith yourleadershipthank Repfor takingoverBe a 1-stopresolutionfor anotherdepartmentHelp aMemberreach theirdreamsAssist aContactCenter Repon a callProcess aTADpaymentover $1,000Collaboratewith adifferentdepartmentDeescalatea MemberSign upfora literacyseriesProcessanypaymentover $2,500Processback toback TADpaymentsContributeor Educatea colleagueto CULACAssist amemberwith anonSAMissueEducate amember oncollectionsprocessHelp acolleaguewith a callor processSign up forvolunteerevent thisweekPresentour valuesto amemberEmpathizewith amemberCreate ahumanconnectionProcess 3paymentson 3 straightcallsConfirmMembersatisfactionon call

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help bring a member's mortgage current
  2. Assist a member with voluntary REPO
  3. Transfer Member to BK and thank REP
  4. improve a process with your leadership
  5. thank Rep for taking over
  6. Be a 1-stop resolution for another department
  7. Help a Member reach their dreams
  8. Assist a Contact Center Rep on a call
  9. Process a TAD payment over $1,000
  10. Collaborate with a different department
  11. Deescalate a Member
  12. Sign up for a literacy series
  13. Process any payment over $2,500
  14. Process back to back TAD payments
  15. Contribute or Educate a colleague to CULAC
  16. Assist a member with a nonSAM issue
  17. Educate a member on collections process
  18. Help a colleague with a call or process
  19. Sign up for volunteer event this week
  20. Present our values to a member
  21. Empathize with a member
  22. Create a human connection
  23. Process 3 payments on 3 straight calls
  24. Confirm Member satisfaction on call