Collaboratewith adifferentdepartmentConfirmMembersatisfactionon callProcessanypaymentover $2,500Process aTADpaymentover $1,000Create ahumanconnectionPresentour valuesto amemberDeescalatea MemberAssist amember withvoluntaryREPOHelp acolleaguewith a callor processEducate amember oncollectionsprocessSign up forvolunteerevent thisweekEmpathizewith amemberHelp bringamember'smortgagecurrentContributeor Educatea colleagueto CULACAssist amemberwith anonSAMissueProcess 3paymentson 3 straightcallsBe a 1-stopresolutionfor anotherdepartmentTransferMember toBK andthank REPSign upfora literacyseriesHelp aMemberreach theirdreamsthank Repfor takingoverAssist aContactCenter Repon a callProcessback toback TADpaymentsimprove aprocesswith yourleadershipCollaboratewith adifferentdepartmentConfirmMembersatisfactionon callProcessanypaymentover $2,500Process aTADpaymentover $1,000Create ahumanconnectionPresentour valuesto amemberDeescalatea MemberAssist amember withvoluntaryREPOHelp acolleaguewith a callor processEducate amember oncollectionsprocessSign up forvolunteerevent thisweekEmpathizewith amemberHelp bringamember'smortgagecurrentContributeor Educatea colleagueto CULACAssist amemberwith anonSAMissueProcess 3paymentson 3 straightcallsBe a 1-stopresolutionfor anotherdepartmentTransferMember toBK andthank REPSign upfora literacyseriesHelp aMemberreach theirdreamsthank Repfor takingoverAssist aContactCenter Repon a callProcessback toback TADpaymentsimprove aprocesswith yourleadership

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collaborate with a different department
  2. Confirm Member satisfaction on call
  3. Process any payment over $2,500
  4. Process a TAD payment over $1,000
  5. Create a human connection
  6. Present our values to a member
  7. Deescalate a Member
  8. Assist a member with voluntary REPO
  9. Help a colleague with a call or process
  10. Educate a member on collections process
  11. Sign up for volunteer event this week
  12. Empathize with a member
  13. Help bring a member's mortgage current
  14. Contribute or Educate a colleague to CULAC
  15. Assist a member with a nonSAM issue
  16. Process 3 payments on 3 straight calls
  17. Be a 1-stop resolution for another department
  18. Transfer Member to BK and thank REP
  19. Sign up for a literacy series
  20. Help a Member reach their dreams
  21. thank Rep for taking over
  22. Assist a Contact Center Rep on a call
  23. Process back to back TAD payments
  24. improve a process with your leadership