Presentour valuesto amemberHelp aMemberreach theirdreamsimprove aprocesswith yourleadershipBe a 1-stopresolutionfor anotherdepartmentCollaboratewith adifferentdepartmentAssist aContactCenter Repon a callProcessanypaymentover $2,500TransferMember toBK andthank REPEmpathizewith amemberEducate amember oncollectionsprocessDeescalatea MemberContributeor Educatea colleagueto CULACAssist amemberwith anonSAMissueSign upfora literacyseriesHelp acolleaguewith a callor processProcess 3paymentson 3 straightcallsProcess aTADpaymentover $1,000thank Repfor takingoverAssist amember withvoluntaryREPOHelp bringamember'smortgagecurrentConfirmMembersatisfactionon callSign up forvolunteerevent thisweekProcessback toback TADpaymentsCreate ahumanconnectionPresentour valuesto amemberHelp aMemberreach theirdreamsimprove aprocesswith yourleadershipBe a 1-stopresolutionfor anotherdepartmentCollaboratewith adifferentdepartmentAssist aContactCenter Repon a callProcessanypaymentover $2,500TransferMember toBK andthank REPEmpathizewith amemberEducate amember oncollectionsprocessDeescalatea MemberContributeor Educatea colleagueto CULACAssist amemberwith anonSAMissueSign upfora literacyseriesHelp acolleaguewith a callor processProcess 3paymentson 3 straightcallsProcess aTADpaymentover $1,000thank Repfor takingoverAssist amember withvoluntaryREPOHelp bringamember'smortgagecurrentConfirmMembersatisfactionon callSign up forvolunteerevent thisweekProcessback toback TADpaymentsCreate ahumanconnection

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Present our values to a member
  2. Help a Member reach their dreams
  3. improve a process with your leadership
  4. Be a 1-stop resolution for another department
  5. Collaborate with a different department
  6. Assist a Contact Center Rep on a call
  7. Process any payment over $2,500
  8. Transfer Member to BK and thank REP
  9. Empathize with a member
  10. Educate a member on collections process
  11. Deescalate a Member
  12. Contribute or Educate a colleague to CULAC
  13. Assist a member with a nonSAM issue
  14. Sign up for a literacy series
  15. Help a colleague with a call or process
  16. Process 3 payments on 3 straight calls
  17. Process a TAD payment over $1,000
  18. thank Rep for taking over
  19. Assist a member with voluntary REPO
  20. Help bring a member's mortgage current
  21. Confirm Member satisfaction on call
  22. Sign up for volunteer event this week
  23. Process back to back TAD payments
  24. Create a human connection