Sign up forvolunteerevent thisweekProcessanypaymentover $2,500thank Repfor takingoverCollaboratewith adifferentdepartmentBe a 1-stopresolutionfor anotherdepartmentContributeor Educatea colleagueto CULACEmpathizewith amemberCreate ahumanconnectionAssist amemberwith anonSAMissueAssist amember withvoluntaryREPOTransferMember toBK andthank REPConfirmMembersatisfactionon callHelp aMemberreach theirdreamsPresentour valuesto amemberHelp bringamember'smortgagecurrentEducate amember oncollectionsprocessHelp acolleaguewith a callor processSign upfora literacyseriesProcessback toback TADpaymentsAssist aContactCenter Repon a callimprove aprocesswith yourleadershipProcess aTADpaymentover $1,000Process 3paymentson 3 straightcallsDeescalatea MemberSign up forvolunteerevent thisweekProcessanypaymentover $2,500thank Repfor takingoverCollaboratewith adifferentdepartmentBe a 1-stopresolutionfor anotherdepartmentContributeor Educatea colleagueto CULACEmpathizewith amemberCreate ahumanconnectionAssist amemberwith anonSAMissueAssist amember withvoluntaryREPOTransferMember toBK andthank REPConfirmMembersatisfactionon callHelp aMemberreach theirdreamsPresentour valuesto amemberHelp bringamember'smortgagecurrentEducate amember oncollectionsprocessHelp acolleaguewith a callor processSign upfora literacyseriesProcessback toback TADpaymentsAssist aContactCenter Repon a callimprove aprocesswith yourleadershipProcess aTADpaymentover $1,000Process 3paymentson 3 straightcallsDeescalatea Member

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sign up for volunteer event this week
  2. Process any payment over $2,500
  3. thank Rep for taking over
  4. Collaborate with a different department
  5. Be a 1-stop resolution for another department
  6. Contribute or Educate a colleague to CULAC
  7. Empathize with a member
  8. Create a human connection
  9. Assist a member with a nonSAM issue
  10. Assist a member with voluntary REPO
  11. Transfer Member to BK and thank REP
  12. Confirm Member satisfaction on call
  13. Help a Member reach their dreams
  14. Present our values to a member
  15. Help bring a member's mortgage current
  16. Educate a member on collections process
  17. Help a colleague with a call or process
  18. Sign up for a literacy series
  19. Process back to back TAD payments
  20. Assist a Contact Center Rep on a call
  21. improve a process with your leadership
  22. Process a TAD payment over $1,000
  23. Process 3 payments on 3 straight calls
  24. Deescalate a Member