Create ahumanconnectionProcessanypaymentover $2,500Assist aContactCenter Repon a callCollaboratewith adifferentdepartmentProcess aTADpaymentover $1,000Help bringamember'smortgagecurrentEmpathizewith amemberBe a 1-stopresolutionfor anotherdepartmentPresentour valuesto amemberHelp acolleaguewith a callor processContributeor Educatea colleagueto CULACimprove aprocesswith yourleadershipSign up forvolunteerevent thisweekthank Repfor takingoverHelp aMemberreach theirdreamsConfirmMembersatisfactionon callDeescalatea MemberAssist amember withvoluntaryREPOProcess 3paymentson 3 straightcallsTransferMember toBK andthank REPProcessback toback TADpaymentsSign upfora literacyseriesAssist amemberwith anonSAMissueEducate amember oncollectionsprocessCreate ahumanconnectionProcessanypaymentover $2,500Assist aContactCenter Repon a callCollaboratewith adifferentdepartmentProcess aTADpaymentover $1,000Help bringamember'smortgagecurrentEmpathizewith amemberBe a 1-stopresolutionfor anotherdepartmentPresentour valuesto amemberHelp acolleaguewith a callor processContributeor Educatea colleagueto CULACimprove aprocesswith yourleadershipSign up forvolunteerevent thisweekthank Repfor takingoverHelp aMemberreach theirdreamsConfirmMembersatisfactionon callDeescalatea MemberAssist amember withvoluntaryREPOProcess 3paymentson 3 straightcallsTransferMember toBK andthank REPProcessback toback TADpaymentsSign upfora literacyseriesAssist amemberwith anonSAMissueEducate amember oncollectionsprocess

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a human connection
  2. Process any payment over $2,500
  3. Assist a Contact Center Rep on a call
  4. Collaborate with a different department
  5. Process a TAD payment over $1,000
  6. Help bring a member's mortgage current
  7. Empathize with a member
  8. Be a 1-stop resolution for another department
  9. Present our values to a member
  10. Help a colleague with a call or process
  11. Contribute or Educate a colleague to CULAC
  12. improve a process with your leadership
  13. Sign up for volunteer event this week
  14. thank Rep for taking over
  15. Help a Member reach their dreams
  16. Confirm Member satisfaction on call
  17. Deescalate a Member
  18. Assist a member with voluntary REPO
  19. Process 3 payments on 3 straight calls
  20. Transfer Member to BK and thank REP
  21. Process back to back TAD payments
  22. Sign up for a literacy series
  23. Assist a member with a nonSAM issue
  24. Educate a member on collections process