Educate amember oncollectionsprocessAssist amemberwith anonSAMissueHelp aMemberreach theirdreamsConfirmMembersatisfactionon callSign upfora literacyseriesPresentour valuesto amemberthank Repfor takingoverCollaboratewith adifferentdepartmentAssist aContactCenter Repon a callContributeor Educatea colleagueto CULACHelp bringamember'smortgagecurrentHelp acolleaguewith a callor processEmpathizewith amemberAssist amember withvoluntaryREPODeescalatea MemberProcessanypaymentover $2,500Process aTADpaymentover $1,000Sign up forvolunteerevent thisweekTransferMember toBK andthank REPProcess 3paymentson 3 straightcallsBe a 1-stopresolutionfor anotherdepartmentProcessback toback TADpaymentsimprove aprocesswith yourleadershipCreate ahumanconnectionEducate amember oncollectionsprocessAssist amemberwith anonSAMissueHelp aMemberreach theirdreamsConfirmMembersatisfactionon callSign upfora literacyseriesPresentour valuesto amemberthank Repfor takingoverCollaboratewith adifferentdepartmentAssist aContactCenter Repon a callContributeor Educatea colleagueto CULACHelp bringamember'smortgagecurrentHelp acolleaguewith a callor processEmpathizewith amemberAssist amember withvoluntaryREPODeescalatea MemberProcessanypaymentover $2,500Process aTADpaymentover $1,000Sign up forvolunteerevent thisweekTransferMember toBK andthank REPProcess 3paymentson 3 straightcallsBe a 1-stopresolutionfor anotherdepartmentProcessback toback TADpaymentsimprove aprocesswith yourleadershipCreate ahumanconnection

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate a member on collections process
  2. Assist a member with a nonSAM issue
  3. Help a Member reach their dreams
  4. Confirm Member satisfaction on call
  5. Sign up for a literacy series
  6. Present our values to a member
  7. thank Rep for taking over
  8. Collaborate with a different department
  9. Assist a Contact Center Rep on a call
  10. Contribute or Educate a colleague to CULAC
  11. Help bring a member's mortgage current
  12. Help a colleague with a call or process
  13. Empathize with a member
  14. Assist a member with voluntary REPO
  15. Deescalate a Member
  16. Process any payment over $2,500
  17. Process a TAD payment over $1,000
  18. Sign up for volunteer event this week
  19. Transfer Member to BK and thank REP
  20. Process 3 payments on 3 straight calls
  21. Be a 1-stop resolution for another department
  22. Process back to back TAD payments
  23. improve a process with your leadership
  24. Create a human connection