Empathizewith amemberAssist amember withvoluntaryREPOHelp bringamember'smortgagecurrentPresentour valuesto amemberProcess 3paymentson 3 straightcallsSign up forvolunteerevent thisweekHelp acolleaguewith a callor processAssist aContactCenter Repon a callEducate amember oncollectionsprocessContributeor Educatea colleagueto CULACDeescalatea Memberimprove aprocesswith yourleadershipthank Repfor takingoverSign upfora literacyseriesCollaboratewith adifferentdepartmentProcessanypaymentover $2,500Help aMemberreach theirdreamsProcessback toback TADpaymentsAssist amemberwith anonSAMissueTransferMember toBK andthank REPConfirmMembersatisfactionon callBe a 1-stopresolutionfor anotherdepartmentCreate ahumanconnectionProcess aTADpaymentover $1,000Empathizewith amemberAssist amember withvoluntaryREPOHelp bringamember'smortgagecurrentPresentour valuesto amemberProcess 3paymentson 3 straightcallsSign up forvolunteerevent thisweekHelp acolleaguewith a callor processAssist aContactCenter Repon a callEducate amember oncollectionsprocessContributeor Educatea colleagueto CULACDeescalatea Memberimprove aprocesswith yourleadershipthank Repfor takingoverSign upfora literacyseriesCollaboratewith adifferentdepartmentProcessanypaymentover $2,500Help aMemberreach theirdreamsProcessback toback TADpaymentsAssist amemberwith anonSAMissueTransferMember toBK andthank REPConfirmMembersatisfactionon callBe a 1-stopresolutionfor anotherdepartmentCreate ahumanconnectionProcess aTADpaymentover $1,000

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathize with a member
  2. Assist a member with voluntary REPO
  3. Help bring a member's mortgage current
  4. Present our values to a member
  5. Process 3 payments on 3 straight calls
  6. Sign up for volunteer event this week
  7. Help a colleague with a call or process
  8. Assist a Contact Center Rep on a call
  9. Educate a member on collections process
  10. Contribute or Educate a colleague to CULAC
  11. Deescalate a Member
  12. improve a process with your leadership
  13. thank Rep for taking over
  14. Sign up for a literacy series
  15. Collaborate with a different department
  16. Process any payment over $2,500
  17. Help a Member reach their dreams
  18. Process back to back TAD payments
  19. Assist a member with a nonSAM issue
  20. Transfer Member to BK and thank REP
  21. Confirm Member satisfaction on call
  22. Be a 1-stop resolution for another department
  23. Create a human connection
  24. Process a TAD payment over $1,000