improve aprocesswith yourleadershipSign upfora literacyseriesthank Repfor takingoverCreate ahumanconnectionHelp aMemberreach theirdreamsEmpathizewith amemberTransferMember toBK andthank REPProcessanypaymentover $2,500ConfirmMembersatisfactionon callAssist amemberwith anonSAMissueEducate amember oncollectionsprocessProcess 3paymentson 3 straightcallsHelp acolleaguewith a callor processDeescalatea MemberSign up forvolunteerevent thisweekProcess aTADpaymentover $1,000Be a 1-stopresolutionfor anotherdepartmentPresentour valuesto amemberCollaboratewith adifferentdepartmentHelp bringamember'smortgagecurrentAssist aContactCenter Repon a callContributeor Educatea colleagueto CULACAssist amember withvoluntaryREPOProcessback toback TADpaymentsimprove aprocesswith yourleadershipSign upfora literacyseriesthank Repfor takingoverCreate ahumanconnectionHelp aMemberreach theirdreamsEmpathizewith amemberTransferMember toBK andthank REPProcessanypaymentover $2,500ConfirmMembersatisfactionon callAssist amemberwith anonSAMissueEducate amember oncollectionsprocessProcess 3paymentson 3 straightcallsHelp acolleaguewith a callor processDeescalatea MemberSign up forvolunteerevent thisweekProcess aTADpaymentover $1,000Be a 1-stopresolutionfor anotherdepartmentPresentour valuesto amemberCollaboratewith adifferentdepartmentHelp bringamember'smortgagecurrentAssist aContactCenter Repon a callContributeor Educatea colleagueto CULACAssist amember withvoluntaryREPOProcessback toback TADpayments

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. improve a process with your leadership
  2. Sign up for a literacy series
  3. thank Rep for taking over
  4. Create a human connection
  5. Help a Member reach their dreams
  6. Empathize with a member
  7. Transfer Member to BK and thank REP
  8. Process any payment over $2,500
  9. Confirm Member satisfaction on call
  10. Assist a member with a nonSAM issue
  11. Educate a member on collections process
  12. Process 3 payments on 3 straight calls
  13. Help a colleague with a call or process
  14. Deescalate a Member
  15. Sign up for volunteer event this week
  16. Process a TAD payment over $1,000
  17. Be a 1-stop resolution for another department
  18. Present our values to a member
  19. Collaborate with a different department
  20. Help bring a member's mortgage current
  21. Assist a Contact Center Rep on a call
  22. Contribute or Educate a colleague to CULAC
  23. Assist a member with voluntary REPO
  24. Process back to back TAD payments