Educate amember oncollectionsprocessAssist amemberwith anonSAMissueConfirmMembersatisfactionon callContributeor Educatea colleagueto CULACTransferMember toBK andthank REPProcessanypaymentover $2,500Help bringamember'smortgagecurrentProcess aTADpaymentover $1,000Help acolleaguewith a callor processDeescalatea Memberimprove aprocesswith yourleadershipAssist amember withvoluntaryREPOAssist aContactCenter Repon a callBe a 1-stopresolutionfor anotherdepartmentEmpathizewith amemberProcessback toback TADpaymentsCollaboratewith adifferentdepartmentCreate ahumanconnectionthank Repfor takingoverHelp aMemberreach theirdreamsProcess 3paymentson 3 straightcallsSign upfora literacyseriesSign up forvolunteerevent thisweekPresentour valuesto amemberEducate amember oncollectionsprocessAssist amemberwith anonSAMissueConfirmMembersatisfactionon callContributeor Educatea colleagueto CULACTransferMember toBK andthank REPProcessanypaymentover $2,500Help bringamember'smortgagecurrentProcess aTADpaymentover $1,000Help acolleaguewith a callor processDeescalatea Memberimprove aprocesswith yourleadershipAssist amember withvoluntaryREPOAssist aContactCenter Repon a callBe a 1-stopresolutionfor anotherdepartmentEmpathizewith amemberProcessback toback TADpaymentsCollaboratewith adifferentdepartmentCreate ahumanconnectionthank Repfor takingoverHelp aMemberreach theirdreamsProcess 3paymentson 3 straightcallsSign upfora literacyseriesSign up forvolunteerevent thisweekPresentour valuesto amember

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate a member on collections process
  2. Assist a member with a nonSAM issue
  3. Confirm Member satisfaction on call
  4. Contribute or Educate a colleague to CULAC
  5. Transfer Member to BK and thank REP
  6. Process any payment over $2,500
  7. Help bring a member's mortgage current
  8. Process a TAD payment over $1,000
  9. Help a colleague with a call or process
  10. Deescalate a Member
  11. improve a process with your leadership
  12. Assist a member with voluntary REPO
  13. Assist a Contact Center Rep on a call
  14. Be a 1-stop resolution for another department
  15. Empathize with a member
  16. Process back to back TAD payments
  17. Collaborate with a different department
  18. Create a human connection
  19. thank Rep for taking over
  20. Help a Member reach their dreams
  21. Process 3 payments on 3 straight calls
  22. Sign up for a literacy series
  23. Sign up for volunteer event this week
  24. Present our values to a member