Presentour valuesto amemberDeescalatea MemberContributeor Educatea colleagueto CULACTransferMember toBK andthank REPimprove aprocesswith yourleadershipBe a 1-stopresolutionfor anotherdepartmentConfirmMembersatisfactionon callEmpathizewith amemberSign up forvolunteerevent thisweekEducate amember oncollectionsprocessCreate ahumanconnectionProcessback toback TADpaymentsHelp acolleaguewith a callor processSign upfora literacyseriesthank Repfor takingoverHelp bringamember'smortgagecurrentAssist amemberwith anonSAMissueAssist aContactCenter Repon a callAssist amember withvoluntaryREPOCollaboratewith adifferentdepartmentProcessanypaymentover $2,500Process 3paymentson 3 straightcallsHelp aMemberreach theirdreamsProcess aTADpaymentover $1,000Presentour valuesto amemberDeescalatea MemberContributeor Educatea colleagueto CULACTransferMember toBK andthank REPimprove aprocesswith yourleadershipBe a 1-stopresolutionfor anotherdepartmentConfirmMembersatisfactionon callEmpathizewith amemberSign up forvolunteerevent thisweekEducate amember oncollectionsprocessCreate ahumanconnectionProcessback toback TADpaymentsHelp acolleaguewith a callor processSign upfora literacyseriesthank Repfor takingoverHelp bringamember'smortgagecurrentAssist amemberwith anonSAMissueAssist aContactCenter Repon a callAssist amember withvoluntaryREPOCollaboratewith adifferentdepartmentProcessanypaymentover $2,500Process 3paymentson 3 straightcallsHelp aMemberreach theirdreamsProcess aTADpaymentover $1,000

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Present our values to a member
  2. Deescalate a Member
  3. Contribute or Educate a colleague to CULAC
  4. Transfer Member to BK and thank REP
  5. improve a process with your leadership
  6. Be a 1-stop resolution for another department
  7. Confirm Member satisfaction on call
  8. Empathize with a member
  9. Sign up for volunteer event this week
  10. Educate a member on collections process
  11. Create a human connection
  12. Process back to back TAD payments
  13. Help a colleague with a call or process
  14. Sign up for a literacy series
  15. thank Rep for taking over
  16. Help bring a member's mortgage current
  17. Assist a member with a nonSAM issue
  18. Assist a Contact Center Rep on a call
  19. Assist a member with voluntary REPO
  20. Collaborate with a different department
  21. Process any payment over $2,500
  22. Process 3 payments on 3 straight calls
  23. Help a Member reach their dreams
  24. Process a TAD payment over $1,000