Help bringamember'smortgagecurrentContributeor Educatea colleagueto CULACHelp aMemberreach theirdreamsthank Repfor takingoverProcess 3paymentson 3 straightcallsPresentour valuesto amemberCollaboratewith adifferentdepartmentEmpathizewith amemberProcessanypaymentover $2,500Assist amember withvoluntaryREPOConfirmMembersatisfactionon callHelp acolleaguewith a callor processSign upfora literacyseriesDeescalatea MemberProcessback toback TADpaymentsSign up forvolunteerevent thisweekBe a 1-stopresolutionfor anotherdepartmentAssist aContactCenter Repon a callCreate ahumanconnectionEducate amember oncollectionsprocessAssist amemberwith anonSAMissueProcess aTADpaymentover $1,000TransferMember toBK andthank REPimprove aprocesswith yourleadershipHelp bringamember'smortgagecurrentContributeor Educatea colleagueto CULACHelp aMemberreach theirdreamsthank Repfor takingoverProcess 3paymentson 3 straightcallsPresentour valuesto amemberCollaboratewith adifferentdepartmentEmpathizewith amemberProcessanypaymentover $2,500Assist amember withvoluntaryREPOConfirmMembersatisfactionon callHelp acolleaguewith a callor processSign upfora literacyseriesDeescalatea MemberProcessback toback TADpaymentsSign up forvolunteerevent thisweekBe a 1-stopresolutionfor anotherdepartmentAssist aContactCenter Repon a callCreate ahumanconnectionEducate amember oncollectionsprocessAssist amemberwith anonSAMissueProcess aTADpaymentover $1,000TransferMember toBK andthank REPimprove aprocesswith yourleadership

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help bring a member's mortgage current
  2. Contribute or Educate a colleague to CULAC
  3. Help a Member reach their dreams
  4. thank Rep for taking over
  5. Process 3 payments on 3 straight calls
  6. Present our values to a member
  7. Collaborate with a different department
  8. Empathize with a member
  9. Process any payment over $2,500
  10. Assist a member with voluntary REPO
  11. Confirm Member satisfaction on call
  12. Help a colleague with a call or process
  13. Sign up for a literacy series
  14. Deescalate a Member
  15. Process back to back TAD payments
  16. Sign up for volunteer event this week
  17. Be a 1-stop resolution for another department
  18. Assist a Contact Center Rep on a call
  19. Create a human connection
  20. Educate a member on collections process
  21. Assist a member with a nonSAM issue
  22. Process a TAD payment over $1,000
  23. Transfer Member to BK and thank REP
  24. improve a process with your leadership