Help bringamember'smortgagecurrentSign upfora literacyseriesBe a 1-stopresolutionfor anotherdepartmentConfirmMembersatisfactionon callProcessanypaymentover $2,500Assist aContactCenter Repon a callthank Repfor takingoverProcess aTADpaymentover $1,000TransferMember toBK andthank REPHelp aMemberreach theirdreamsCollaboratewith adifferentdepartmentAssist amemberwith anonSAMissueDeescalatea MemberProcess 3paymentson 3 straightcallsCreate ahumanconnectionEmpathizewith amemberPresentour valuesto amemberProcessback toback TADpaymentsSign up forvolunteerevent thisweekContributeor Educatea colleagueto CULACAssist amember withvoluntaryREPOEducate amember oncollectionsprocessHelp acolleaguewith a callor processimprove aprocesswith yourleadershipHelp bringamember'smortgagecurrentSign upfora literacyseriesBe a 1-stopresolutionfor anotherdepartmentConfirmMembersatisfactionon callProcessanypaymentover $2,500Assist aContactCenter Repon a callthank Repfor takingoverProcess aTADpaymentover $1,000TransferMember toBK andthank REPHelp aMemberreach theirdreamsCollaboratewith adifferentdepartmentAssist amemberwith anonSAMissueDeescalatea MemberProcess 3paymentson 3 straightcallsCreate ahumanconnectionEmpathizewith amemberPresentour valuesto amemberProcessback toback TADpaymentsSign up forvolunteerevent thisweekContributeor Educatea colleagueto CULACAssist amember withvoluntaryREPOEducate amember oncollectionsprocessHelp acolleaguewith a callor processimprove aprocesswith yourleadership

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help bring a member's mortgage current
  2. Sign up for a literacy series
  3. Be a 1-stop resolution for another department
  4. Confirm Member satisfaction on call
  5. Process any payment over $2,500
  6. Assist a Contact Center Rep on a call
  7. thank Rep for taking over
  8. Process a TAD payment over $1,000
  9. Transfer Member to BK and thank REP
  10. Help a Member reach their dreams
  11. Collaborate with a different department
  12. Assist a member with a nonSAM issue
  13. Deescalate a Member
  14. Process 3 payments on 3 straight calls
  15. Create a human connection
  16. Empathize with a member
  17. Present our values to a member
  18. Process back to back TAD payments
  19. Sign up for volunteer event this week
  20. Contribute or Educate a colleague to CULAC
  21. Assist a member with voluntary REPO
  22. Educate a member on collections process
  23. Help a colleague with a call or process
  24. improve a process with your leadership