Presentour valuesto amemberEmpathizewith amemberProcess 3paymentson 3 straightcallsAssist aContactCenter Repon a callCreate ahumanconnectionProcessanypaymentover $2,500ConfirmMembersatisfactionon callHelp bringamember'smortgagecurrentContributeor Educatea colleagueto CULACHelp aMemberreach theirdreamsthank Repfor takingoverDeescalatea MemberAssist amember withvoluntaryREPOEducate amember oncollectionsprocessTransferMember toBK andthank REPProcessback toback TADpaymentsimprove aprocesswith yourleadershipSign up forvolunteerevent thisweekCollaboratewith adifferentdepartmentSign upfora literacyseriesHelp acolleaguewith a callor processBe a 1-stopresolutionfor anotherdepartmentAssist amemberwith anonSAMissueProcess aTADpaymentover $1,000Presentour valuesto amemberEmpathizewith amemberProcess 3paymentson 3 straightcallsAssist aContactCenter Repon a callCreate ahumanconnectionProcessanypaymentover $2,500ConfirmMembersatisfactionon callHelp bringamember'smortgagecurrentContributeor Educatea colleagueto CULACHelp aMemberreach theirdreamsthank Repfor takingoverDeescalatea MemberAssist amember withvoluntaryREPOEducate amember oncollectionsprocessTransferMember toBK andthank REPProcessback toback TADpaymentsimprove aprocesswith yourleadershipSign up forvolunteerevent thisweekCollaboratewith adifferentdepartmentSign upfora literacyseriesHelp acolleaguewith a callor processBe a 1-stopresolutionfor anotherdepartmentAssist amemberwith anonSAMissueProcess aTADpaymentover $1,000

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Present our values to a member
  2. Empathize with a member
  3. Process 3 payments on 3 straight calls
  4. Assist a Contact Center Rep on a call
  5. Create a human connection
  6. Process any payment over $2,500
  7. Confirm Member satisfaction on call
  8. Help bring a member's mortgage current
  9. Contribute or Educate a colleague to CULAC
  10. Help a Member reach their dreams
  11. thank Rep for taking over
  12. Deescalate a Member
  13. Assist a member with voluntary REPO
  14. Educate a member on collections process
  15. Transfer Member to BK and thank REP
  16. Process back to back TAD payments
  17. improve a process with your leadership
  18. Sign up for volunteer event this week
  19. Collaborate with a different department
  20. Sign up for a literacy series
  21. Help a colleague with a call or process
  22. Be a 1-stop resolution for another department
  23. Assist a member with a nonSAM issue
  24. Process a TAD payment over $1,000