Be a 1-stopresolutionfor anotherdepartmentProcessback toback TADpaymentsContributeor Educatea colleagueto CULACCreate ahumanconnectionProcessanypaymentover $2,500Process aTADpaymentover $1,000Empathizewith amemberProcess 3paymentson 3 straightcallsTransferMember toBK andthank REPAssist amember withvoluntaryREPOimprove aprocesswith yourleadershipHelp acolleaguewith a callor processCollaboratewith adifferentdepartmentPresentour valuesto amemberDeescalatea MemberHelp aMemberreach theirdreamsSign upfora literacyseriesEducate amember oncollectionsprocessAssist aContactCenter Repon a callthank Repfor takingoverSign up forvolunteerevent thisweekConfirmMembersatisfactionon callAssist amemberwith anonSAMissueHelp bringamember'smortgagecurrentBe a 1-stopresolutionfor anotherdepartmentProcessback toback TADpaymentsContributeor Educatea colleagueto CULACCreate ahumanconnectionProcessanypaymentover $2,500Process aTADpaymentover $1,000Empathizewith amemberProcess 3paymentson 3 straightcallsTransferMember toBK andthank REPAssist amember withvoluntaryREPOimprove aprocesswith yourleadershipHelp acolleaguewith a callor processCollaboratewith adifferentdepartmentPresentour valuesto amemberDeescalatea MemberHelp aMemberreach theirdreamsSign upfora literacyseriesEducate amember oncollectionsprocessAssist aContactCenter Repon a callthank Repfor takingoverSign up forvolunteerevent thisweekConfirmMembersatisfactionon callAssist amemberwith anonSAMissueHelp bringamember'smortgagecurrent

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Be a 1-stop resolution for another department
  2. Process back to back TAD payments
  3. Contribute or Educate a colleague to CULAC
  4. Create a human connection
  5. Process any payment over $2,500
  6. Process a TAD payment over $1,000
  7. Empathize with a member
  8. Process 3 payments on 3 straight calls
  9. Transfer Member to BK and thank REP
  10. Assist a member with voluntary REPO
  11. improve a process with your leadership
  12. Help a colleague with a call or process
  13. Collaborate with a different department
  14. Present our values to a member
  15. Deescalate a Member
  16. Help a Member reach their dreams
  17. Sign up for a literacy series
  18. Educate a member on collections process
  19. Assist a Contact Center Rep on a call
  20. thank Rep for taking over
  21. Sign up for volunteer event this week
  22. Confirm Member satisfaction on call
  23. Assist a member with a nonSAM issue
  24. Help bring a member's mortgage current