Help aMemberreach theirdreamsHelp bringamember'smortgagecurrentEducate amember oncollectionsprocessAssist amemberwith anonSAMissueEmpathizewith amemberProcess 3paymentson 3 straightcallsAssist amember withvoluntaryREPOProcessback toback TADpaymentsContributeor Educatea colleagueto CULACTransferMember toBK andthank REPCreate ahumanconnectionAssist aContactCenter Repon a callSign upfora literacyseriesthank Repfor takingoverDeescalatea MemberBe a 1-stopresolutionfor anotherdepartmentPresentour valuesto amemberSign up forvolunteerevent thisweekimprove aprocesswith yourleadershipProcessanypaymentover $2,500ConfirmMembersatisfactionon callCollaboratewith adifferentdepartmentHelp acolleaguewith a callor processProcess aTADpaymentover $1,000Help aMemberreach theirdreamsHelp bringamember'smortgagecurrentEducate amember oncollectionsprocessAssist amemberwith anonSAMissueEmpathizewith amemberProcess 3paymentson 3 straightcallsAssist amember withvoluntaryREPOProcessback toback TADpaymentsContributeor Educatea colleagueto CULACTransferMember toBK andthank REPCreate ahumanconnectionAssist aContactCenter Repon a callSign upfora literacyseriesthank Repfor takingoverDeescalatea MemberBe a 1-stopresolutionfor anotherdepartmentPresentour valuesto amemberSign up forvolunteerevent thisweekimprove aprocesswith yourleadershipProcessanypaymentover $2,500ConfirmMembersatisfactionon callCollaboratewith adifferentdepartmentHelp acolleaguewith a callor processProcess aTADpaymentover $1,000

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a Member reach their dreams
  2. Help bring a member's mortgage current
  3. Educate a member on collections process
  4. Assist a member with a nonSAM issue
  5. Empathize with a member
  6. Process 3 payments on 3 straight calls
  7. Assist a member with voluntary REPO
  8. Process back to back TAD payments
  9. Contribute or Educate a colleague to CULAC
  10. Transfer Member to BK and thank REP
  11. Create a human connection
  12. Assist a Contact Center Rep on a call
  13. Sign up for a literacy series
  14. thank Rep for taking over
  15. Deescalate a Member
  16. Be a 1-stop resolution for another department
  17. Present our values to a member
  18. Sign up for volunteer event this week
  19. improve a process with your leadership
  20. Process any payment over $2,500
  21. Confirm Member satisfaction on call
  22. Collaborate with a different department
  23. Help a colleague with a call or process
  24. Process a TAD payment over $1,000