Presentour valuesto amemberProcess 3paymentson 3 straightcallsEmpathizewith amemberProcessanypaymentover $2,500Sign up forvolunteerevent thisweekthank Repfor takingoverAssist aContactCenter Repon a callSign upfora literacyseriesConfirmMembersatisfactionon callimprove aprocesswith yourleadershipEducate amember oncollectionsprocessAssist amember withvoluntaryREPOAssist amemberwith anonSAMissueProcessback toback TADpaymentsCollaboratewith adifferentdepartmentHelp aMemberreach theirdreamsContributeor Educatea colleagueto CULACHelp acolleaguewith a callor processProcess aTADpaymentover $1,000Be a 1-stopresolutionfor anotherdepartmentCreate ahumanconnectionDeescalatea MemberTransferMember toBK andthank REPHelp bringamember'smortgagecurrentPresentour valuesto amemberProcess 3paymentson 3 straightcallsEmpathizewith amemberProcessanypaymentover $2,500Sign up forvolunteerevent thisweekthank Repfor takingoverAssist aContactCenter Repon a callSign upfora literacyseriesConfirmMembersatisfactionon callimprove aprocesswith yourleadershipEducate amember oncollectionsprocessAssist amember withvoluntaryREPOAssist amemberwith anonSAMissueProcessback toback TADpaymentsCollaboratewith adifferentdepartmentHelp aMemberreach theirdreamsContributeor Educatea colleagueto CULACHelp acolleaguewith a callor processProcess aTADpaymentover $1,000Be a 1-stopresolutionfor anotherdepartmentCreate ahumanconnectionDeescalatea MemberTransferMember toBK andthank REPHelp bringamember'smortgagecurrent

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Present our values to a member
  2. Process 3 payments on 3 straight calls
  3. Empathize with a member
  4. Process any payment over $2,500
  5. Sign up for volunteer event this week
  6. thank Rep for taking over
  7. Assist a Contact Center Rep on a call
  8. Sign up for a literacy series
  9. Confirm Member satisfaction on call
  10. improve a process with your leadership
  11. Educate a member on collections process
  12. Assist a member with voluntary REPO
  13. Assist a member with a nonSAM issue
  14. Process back to back TAD payments
  15. Collaborate with a different department
  16. Help a Member reach their dreams
  17. Contribute or Educate a colleague to CULAC
  18. Help a colleague with a call or process
  19. Process a TAD payment over $1,000
  20. Be a 1-stop resolution for another department
  21. Create a human connection
  22. Deescalate a Member
  23. Transfer Member to BK and thank REP
  24. Help bring a member's mortgage current