Presentour valuesto amemberContributeor Educatea colleagueto CULACProcess 3paymentson 3 straightcallsProcessback toback TADpaymentsSign up forvolunteerevent thisweekEmpathizewith amemberSign upfora literacyseriesProcess aTADpaymentover $1,000Assist aContactCenter Repon a callHelp aMemberreach theirdreamsCollaboratewith adifferentdepartmentDeescalatea MemberAssist amember withvoluntaryREPOEducate amember oncollectionsprocessAssist amemberwith anonSAMissueCreate ahumanconnectionTransferMember toBK andthank REPHelp acolleaguewith a callor processBe a 1-stopresolutionfor anotherdepartmentProcessanypaymentover $2,500improve aprocesswith yourleadershipthank Repfor takingoverConfirmMembersatisfactionon callHelp bringamember'smortgagecurrentPresentour valuesto amemberContributeor Educatea colleagueto CULACProcess 3paymentson 3 straightcallsProcessback toback TADpaymentsSign up forvolunteerevent thisweekEmpathizewith amemberSign upfora literacyseriesProcess aTADpaymentover $1,000Assist aContactCenter Repon a callHelp aMemberreach theirdreamsCollaboratewith adifferentdepartmentDeescalatea MemberAssist amember withvoluntaryREPOEducate amember oncollectionsprocessAssist amemberwith anonSAMissueCreate ahumanconnectionTransferMember toBK andthank REPHelp acolleaguewith a callor processBe a 1-stopresolutionfor anotherdepartmentProcessanypaymentover $2,500improve aprocesswith yourleadershipthank Repfor takingoverConfirmMembersatisfactionon callHelp bringamember'smortgagecurrent

Collections EDGE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Present our values to a member
  2. Contribute or Educate a colleague to CULAC
  3. Process 3 payments on 3 straight calls
  4. Process back to back TAD payments
  5. Sign up for volunteer event this week
  6. Empathize with a member
  7. Sign up for a literacy series
  8. Process a TAD payment over $1,000
  9. Assist a Contact Center Rep on a call
  10. Help a Member reach their dreams
  11. Collaborate with a different department
  12. Deescalate a Member
  13. Assist a member with voluntary REPO
  14. Educate a member on collections process
  15. Assist a member with a nonSAM issue
  16. Create a human connection
  17. Transfer Member to BK and thank REP
  18. Help a colleague with a call or process
  19. Be a 1-stop resolution for another department
  20. Process any payment over $2,500
  21. improve a process with your leadership
  22. thank Rep for taking over
  23. Confirm Member satisfaction on call
  24. Help bring a member's mortgage current