This bingo card has 42 words: Service Catalog, Catalog Item, Configuration Item, Requested Items are not escalated to Incidents, Incident = something is broken, Workaround is Documented & Communicated, Problem = to determine root cause, Task Type in List View, Validation & Routing, Passive Approval, Resend Survey, Customer Rejection, Inbound Action, Outlook Signature Templates, Work Notes, Additional Comments, Default View, Process Team, Process Owner, adsis@liberty.edu, Submission, Handling, Close Notes, Front-Facing, Benefiting Department, ALL Notes & Comments are Visible to Customers, Urgency, Impact, Priority, Problem ID, Caused by, Documented Workaround, ServiceNow Mobile App, Time Worked Tab, ITIL User, Brevity, Humility, Specificity, Proactively, Relevancy, Sensibility and Use Additional Comments only to request information from customer.
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