SpecificityTask Typein ListViewProcessTeamBenefitingDepartmentHandlingAdditionalCommentsSensibilityCatalogItemRequestedItems are notescalated toIncidentsPriorityProblemIDProcessOwnerUrgencyCausedbyWorkNotesProactivelyITILUserConfigurationItemValidation& RoutingCustomerRejectionResendSurveyHumilitySubmissionIncident =somethingis brokenPassiveApprovalServiceCatalogOutlookSignatureTemplatesALL Notes &Commentsare Visible toCustomersUse AdditionalCommentsonly to requestinformationfrom customerProblem =todetermineroot causeRelevancyServiceNowMobile AppImpactTimeWorkedTabCloseNotesInboundActionadsis@liberty.eduBrevityFront-FacingDefaultViewDocumentedWorkaroundWorkaround isDocumented &CommunicatedSpecificityTask Typein ListViewProcessTeamBenefitingDepartmentHandlingAdditionalCommentsSensibilityCatalogItemRequestedItems are notescalated toIncidentsPriorityProblemIDProcessOwnerUrgencyCausedbyWorkNotesProactivelyITILUserConfigurationItemValidation& RoutingCustomerRejectionResendSurveyHumilitySubmissionIncident =somethingis brokenPassiveApprovalServiceCatalogOutlookSignatureTemplatesALL Notes &Commentsare Visible toCustomersUse AdditionalCommentsonly to requestinformationfrom customerProblem =todetermineroot causeRelevancyServiceNowMobile AppImpactTimeWorkedTabCloseNotesInboundActionadsis@liberty.eduBrevityFront-FacingDefaultViewDocumentedWorkaroundWorkaround isDocumented &Communicated

Request & Incident Refresh - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Specificity
  2. Task Type in List View
  3. Process Team
  4. Benefiting Department
  5. Handling
  6. Additional Comments
  7. Sensibility
  8. Catalog Item
  9. Requested Items are not escalated to Incidents
  10. Priority
  11. Problem ID
  12. Process Owner
  13. Urgency
  14. Caused by
  15. Work Notes
  16. Proactively
  17. ITIL User
  18. Configuration Item
  19. Validation & Routing
  20. Customer Rejection
  21. Resend Survey
  22. Humility
  23. Submission
  24. Incident = something is broken
  25. Passive Approval
  26. Service Catalog
  27. Outlook Signature Templates
  28. ALL Notes & Comments are Visible to Customers
  29. Use Additional Comments only to request information from customer
  30. Problem = to determine root cause
  31. Relevancy
  32. ServiceNow Mobile App
  33. Impact
  34. Time Worked Tab
  35. Close Notes
  36. Inbound Action
  37. adsis@liberty.edu
  38. Brevity
  39. Front-Facing
  40. Default View
  41. Documented Workaround
  42. Workaround is Documented & Communicated