ALL Notes &Commentsare Visible toCustomersProcessTeamFront-FacingSubmissionProblemIDRelevancySpecificitySensibilityServiceNowMobile AppHandlingRequestedItems are notescalated toIncidentsWorkNotesResendSurveyUrgencyCatalogItemCausedbyPassiveApprovalTimeWorkedTabValidation& RoutingHumilityCloseNotesDefaultViewServiceCatalogProactivelyProblem =todetermineroot causeConfigurationItemUse AdditionalCommentsonly to requestinformationfrom customerPriorityAdditionalCommentsITILUserOutlookSignatureTemplatesDocumentedWorkaroundWorkaround isDocumented &CommunicatedProcessOwnerBenefitingDepartmentImpactInboundActionIncident =somethingis brokenBrevityTask Typein ListViewadsis@liberty.eduCustomerRejectionALL Notes &Commentsare Visible toCustomersProcessTeamFront-FacingSubmissionProblemIDRelevancySpecificitySensibilityServiceNowMobile AppHandlingRequestedItems are notescalated toIncidentsWorkNotesResendSurveyUrgencyCatalogItemCausedbyPassiveApprovalTimeWorkedTabValidation& RoutingHumilityCloseNotesDefaultViewServiceCatalogProactivelyProblem =todetermineroot causeConfigurationItemUse AdditionalCommentsonly to requestinformationfrom customerPriorityAdditionalCommentsITILUserOutlookSignatureTemplatesDocumentedWorkaroundWorkaround isDocumented &CommunicatedProcessOwnerBenefitingDepartmentImpactInboundActionIncident =somethingis brokenBrevityTask Typein ListViewadsis@liberty.eduCustomerRejection

Request & Incident Refresh - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ALL Notes & Comments are Visible to Customers
  2. Process Team
  3. Front-Facing
  4. Submission
  5. Problem ID
  6. Relevancy
  7. Specificity
  8. Sensibility
  9. ServiceNow Mobile App
  10. Handling
  11. Requested Items are not escalated to Incidents
  12. Work Notes
  13. Resend Survey
  14. Urgency
  15. Catalog Item
  16. Caused by
  17. Passive Approval
  18. Time Worked Tab
  19. Validation & Routing
  20. Humility
  21. Close Notes
  22. Default View
  23. Service Catalog
  24. Proactively
  25. Problem = to determine root cause
  26. Configuration Item
  27. Use Additional Comments only to request information from customer
  28. Priority
  29. Additional Comments
  30. ITIL User
  31. Outlook Signature Templates
  32. Documented Workaround
  33. Workaround is Documented & Communicated
  34. Process Owner
  35. Benefiting Department
  36. Impact
  37. Inbound Action
  38. Incident = something is broken
  39. Brevity
  40. Task Type in List View
  41. adsis@liberty.edu
  42. Customer Rejection