CausedbyPassiveApprovalHandlingTask Typein ListViewInboundActionALL Notes &Commentsare Visible toCustomersadsis@liberty.eduRequestedItems are notescalated toIncidentsServiceNowMobile AppBrevityWorkaround isDocumented &CommunicatedRelevancyOutlookSignatureTemplatesSensibilityTimeWorkedTabSpecificityDocumentedWorkaroundCustomerRejectionIncident =somethingis brokenAdditionalCommentsUse AdditionalCommentsonly to requestinformationfrom customerITILUserServiceCatalogPriorityProcessOwnerHumilityCatalogItemCloseNotesDefaultViewProblemIDProactivelyProblem =todetermineroot causeUrgencyProcessTeamBenefitingDepartmentResendSurveySubmissionWorkNotesConfigurationItemImpactFront-FacingValidation& RoutingCausedbyPassiveApprovalHandlingTask Typein ListViewInboundActionALL Notes &Commentsare Visible toCustomersadsis@liberty.eduRequestedItems are notescalated toIncidentsServiceNowMobile AppBrevityWorkaround isDocumented &CommunicatedRelevancyOutlookSignatureTemplatesSensibilityTimeWorkedTabSpecificityDocumentedWorkaroundCustomerRejectionIncident =somethingis brokenAdditionalCommentsUse AdditionalCommentsonly to requestinformationfrom customerITILUserServiceCatalogPriorityProcessOwnerHumilityCatalogItemCloseNotesDefaultViewProblemIDProactivelyProblem =todetermineroot causeUrgencyProcessTeamBenefitingDepartmentResendSurveySubmissionWorkNotesConfigurationItemImpactFront-FacingValidation& Routing

Request & Incident Refresh - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caused by
  2. Passive Approval
  3. Handling
  4. Task Type in List View
  5. Inbound Action
  6. ALL Notes & Comments are Visible to Customers
  7. adsis@liberty.edu
  8. Requested Items are not escalated to Incidents
  9. ServiceNow Mobile App
  10. Brevity
  11. Workaround is Documented & Communicated
  12. Relevancy
  13. Outlook Signature Templates
  14. Sensibility
  15. Time Worked Tab
  16. Specificity
  17. Documented Workaround
  18. Customer Rejection
  19. Incident = something is broken
  20. Additional Comments
  21. Use Additional Comments only to request information from customer
  22. ITIL User
  23. Service Catalog
  24. Priority
  25. Process Owner
  26. Humility
  27. Catalog Item
  28. Close Notes
  29. Default View
  30. Problem ID
  31. Proactively
  32. Problem = to determine root cause
  33. Urgency
  34. Process Team
  35. Benefiting Department
  36. Resend Survey
  37. Submission
  38. Work Notes
  39. Configuration Item
  40. Impact
  41. Front-Facing
  42. Validation & Routing