DocumentedWorkaroundTask Typein ListViewHumilityadsis@liberty.eduValidation& RoutingCausedbyRelevancyImpactDefaultViewPriorityProcessTeamWorkNotesFront-FacingAdditionalCommentsHandlingCustomerRejectionSubmissionBenefitingDepartmentPassiveApprovalUrgencyServiceNowMobile AppCloseNotesInboundActionCatalogItemProblem =todetermineroot causeSpecificityProblemIDALL Notes &Commentsare Visible toCustomersRequestedItems are notescalated toIncidentsResendSurveyUse AdditionalCommentsonly to requestinformationfrom customerITILUserBrevityIncident =somethingis brokenConfigurationItemWorkaround isDocumented &CommunicatedTimeWorkedTabOutlookSignatureTemplatesServiceCatalogProactivelyProcessOwnerSensibilityDocumentedWorkaroundTask Typein ListViewHumilityadsis@liberty.eduValidation& RoutingCausedbyRelevancyImpactDefaultViewPriorityProcessTeamWorkNotesFront-FacingAdditionalCommentsHandlingCustomerRejectionSubmissionBenefitingDepartmentPassiveApprovalUrgencyServiceNowMobile AppCloseNotesInboundActionCatalogItemProblem =todetermineroot causeSpecificityProblemIDALL Notes &Commentsare Visible toCustomersRequestedItems are notescalated toIncidentsResendSurveyUse AdditionalCommentsonly to requestinformationfrom customerITILUserBrevityIncident =somethingis brokenConfigurationItemWorkaround isDocumented &CommunicatedTimeWorkedTabOutlookSignatureTemplatesServiceCatalogProactivelyProcessOwnerSensibility

Request & Incident Refresh - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Documented Workaround
  2. Task Type in List View
  3. Humility
  4. adsis@liberty.edu
  5. Validation & Routing
  6. Caused by
  7. Relevancy
  8. Impact
  9. Default View
  10. Priority
  11. Process Team
  12. Work Notes
  13. Front-Facing
  14. Additional Comments
  15. Handling
  16. Customer Rejection
  17. Submission
  18. Benefiting Department
  19. Passive Approval
  20. Urgency
  21. ServiceNow Mobile App
  22. Close Notes
  23. Inbound Action
  24. Catalog Item
  25. Problem = to determine root cause
  26. Specificity
  27. Problem ID
  28. ALL Notes & Comments are Visible to Customers
  29. Requested Items are not escalated to Incidents
  30. Resend Survey
  31. Use Additional Comments only to request information from customer
  32. ITIL User
  33. Brevity
  34. Incident = something is broken
  35. Configuration Item
  36. Workaround is Documented & Communicated
  37. Time Worked Tab
  38. Outlook Signature Templates
  39. Service Catalog
  40. Proactively
  41. Process Owner
  42. Sensibility