AdditionalCommentsBenefitingDepartmentProcessTeamProblemIDFront-FacingServiceNowMobile AppConfigurationItemProcessOwnerRelevancyImpactUrgencyCausedbyHandlingALL Notes &Commentsare Visible toCustomersTask Typein ListViewServiceCatalogRequestedItems are notescalated toIncidentsOutlookSignatureTemplatesCloseNotesSubmissionHumilityResendSurveyPriorityValidation& RoutingWorkaround isDocumented &CommunicatedBrevityPassiveApprovalUse AdditionalCommentsonly to requestinformationfrom customerIncident =somethingis brokenCatalogItemDefaultViewadsis@liberty.eduSensibilityDocumentedWorkaroundITILUserInboundActionTimeWorkedTabSpecificityWorkNotesProactivelyProblem =todetermineroot causeCustomerRejectionAdditionalCommentsBenefitingDepartmentProcessTeamProblemIDFront-FacingServiceNowMobile AppConfigurationItemProcessOwnerRelevancyImpactUrgencyCausedbyHandlingALL Notes &Commentsare Visible toCustomersTask Typein ListViewServiceCatalogRequestedItems are notescalated toIncidentsOutlookSignatureTemplatesCloseNotesSubmissionHumilityResendSurveyPriorityValidation& RoutingWorkaround isDocumented &CommunicatedBrevityPassiveApprovalUse AdditionalCommentsonly to requestinformationfrom customerIncident =somethingis brokenCatalogItemDefaultViewadsis@liberty.eduSensibilityDocumentedWorkaroundITILUserInboundActionTimeWorkedTabSpecificityWorkNotesProactivelyProblem =todetermineroot causeCustomerRejection

Request & Incident Refresh - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Additional Comments
  2. Benefiting Department
  3. Process Team
  4. Problem ID
  5. Front-Facing
  6. ServiceNow Mobile App
  7. Configuration Item
  8. Process Owner
  9. Relevancy
  10. Impact
  11. Urgency
  12. Caused by
  13. Handling
  14. ALL Notes & Comments are Visible to Customers
  15. Task Type in List View
  16. Service Catalog
  17. Requested Items are not escalated to Incidents
  18. Outlook Signature Templates
  19. Close Notes
  20. Submission
  21. Humility
  22. Resend Survey
  23. Priority
  24. Validation & Routing
  25. Workaround is Documented & Communicated
  26. Brevity
  27. Passive Approval
  28. Use Additional Comments only to request information from customer
  29. Incident = something is broken
  30. Catalog Item
  31. Default View
  32. adsis@liberty.edu
  33. Sensibility
  34. Documented Workaround
  35. ITIL User
  36. Inbound Action
  37. Time Worked Tab
  38. Specificity
  39. Work Notes
  40. Proactively
  41. Problem = to determine root cause
  42. Customer Rejection