ITILUserResendSurveyOutlookSignatureTemplatesCatalogItemServiceNowMobile AppConfigurationItemProblem =todetermineroot causeUse AdditionalCommentsonly to requestinformationfrom customerPassiveApprovalBenefitingDepartmentSpecificityWorkaround isDocumented &CommunicatedRequestedItems are notescalated toIncidentsWorkNotesALL Notes &Commentsare Visible toCustomersAdditionalCommentsPriorityTimeWorkedTabadsis@liberty.eduHandlingHumilityProblemIDRelevancyFront-FacingUrgencySensibilityDocumentedWorkaroundSubmissionDefaultViewCustomerRejectionInboundActionCausedbyCloseNotesBrevityProactivelyServiceCatalogTask Typein ListViewIncident =somethingis brokenImpactValidation& RoutingProcessOwnerProcessTeamITILUserResendSurveyOutlookSignatureTemplatesCatalogItemServiceNowMobile AppConfigurationItemProblem =todetermineroot causeUse AdditionalCommentsonly to requestinformationfrom customerPassiveApprovalBenefitingDepartmentSpecificityWorkaround isDocumented &CommunicatedRequestedItems are notescalated toIncidentsWorkNotesALL Notes &Commentsare Visible toCustomersAdditionalCommentsPriorityTimeWorkedTabadsis@liberty.eduHandlingHumilityProblemIDRelevancyFront-FacingUrgencySensibilityDocumentedWorkaroundSubmissionDefaultViewCustomerRejectionInboundActionCausedbyCloseNotesBrevityProactivelyServiceCatalogTask Typein ListViewIncident =somethingis brokenImpactValidation& RoutingProcessOwnerProcessTeam

Request & Incident Refresh - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ITIL User
  2. Resend Survey
  3. Outlook Signature Templates
  4. Catalog Item
  5. ServiceNow Mobile App
  6. Configuration Item
  7. Problem = to determine root cause
  8. Use Additional Comments only to request information from customer
  9. Passive Approval
  10. Benefiting Department
  11. Specificity
  12. Workaround is Documented & Communicated
  13. Requested Items are not escalated to Incidents
  14. Work Notes
  15. ALL Notes & Comments are Visible to Customers
  16. Additional Comments
  17. Priority
  18. Time Worked Tab
  19. adsis@liberty.edu
  20. Handling
  21. Humility
  22. Problem ID
  23. Relevancy
  24. Front-Facing
  25. Urgency
  26. Sensibility
  27. Documented Workaround
  28. Submission
  29. Default View
  30. Customer Rejection
  31. Inbound Action
  32. Caused by
  33. Close Notes
  34. Brevity
  35. Proactively
  36. Service Catalog
  37. Task Type in List View
  38. Incident = something is broken
  39. Impact
  40. Validation & Routing
  41. Process Owner
  42. Process Team