ProactivelyCloseNotesBrevityUrgencyProcessTeamITILUserCustomerRejectionServiceCatalogHandlingBenefitingDepartmentPassiveApprovalCatalogItemTask Typein ListViewWorkNotesInboundActionFront-FacingCausedbySpecificityResendSurveyValidation& RoutingWorkaround isDocumented &CommunicatedConfigurationItemOutlookSignatureTemplatesTimeWorkedTabProblem =todetermineroot causePriorityIncident =somethingis brokenDocumentedWorkaroundHumilityRelevancyProblemIDServiceNowMobile AppProcessOwnerSubmissionImpactadsis@liberty.eduSensibilityRequestedItems are notescalated toIncidentsUse AdditionalCommentsonly to requestinformationfrom customerDefaultViewALL Notes &Commentsare Visible toCustomersAdditionalCommentsProactivelyCloseNotesBrevityUrgencyProcessTeamITILUserCustomerRejectionServiceCatalogHandlingBenefitingDepartmentPassiveApprovalCatalogItemTask Typein ListViewWorkNotesInboundActionFront-FacingCausedbySpecificityResendSurveyValidation& RoutingWorkaround isDocumented &CommunicatedConfigurationItemOutlookSignatureTemplatesTimeWorkedTabProblem =todetermineroot causePriorityIncident =somethingis brokenDocumentedWorkaroundHumilityRelevancyProblemIDServiceNowMobile AppProcessOwnerSubmissionImpactadsis@liberty.eduSensibilityRequestedItems are notescalated toIncidentsUse AdditionalCommentsonly to requestinformationfrom customerDefaultViewALL Notes &Commentsare Visible toCustomersAdditionalComments

Request & Incident Refresh - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proactively
  2. Close Notes
  3. Brevity
  4. Urgency
  5. Process Team
  6. ITIL User
  7. Customer Rejection
  8. Service Catalog
  9. Handling
  10. Benefiting Department
  11. Passive Approval
  12. Catalog Item
  13. Task Type in List View
  14. Work Notes
  15. Inbound Action
  16. Front-Facing
  17. Caused by
  18. Specificity
  19. Resend Survey
  20. Validation & Routing
  21. Workaround is Documented & Communicated
  22. Configuration Item
  23. Outlook Signature Templates
  24. Time Worked Tab
  25. Problem = to determine root cause
  26. Priority
  27. Incident = something is broken
  28. Documented Workaround
  29. Humility
  30. Relevancy
  31. Problem ID
  32. ServiceNow Mobile App
  33. Process Owner
  34. Submission
  35. Impact
  36. adsis@liberty.edu
  37. Sensibility
  38. Requested Items are not escalated to Incidents
  39. Use Additional Comments only to request information from customer
  40. Default View
  41. ALL Notes & Comments are Visible to Customers
  42. Additional Comments