RequestedItems are notescalated toIncidentsALL Notes &Commentsare Visible toCustomersITILUserTask Typein ListViewHumilityOutlookSignatureTemplatesadsis@liberty.eduTimeWorkedTabImpactCustomerRejectionConfigurationItemProcessTeamIncident =somethingis brokenPriorityCloseNotesSensibilityHandlingProblemIDCatalogItemWorkNotesServiceNowMobile AppCausedbyServiceCatalogRelevancyProactivelyValidation& RoutingBrevityUrgencyProcessOwnerWorkaround isDocumented &CommunicatedSpecificityBenefitingDepartmentAdditionalCommentsDocumentedWorkaroundPassiveApprovalSubmissionUse AdditionalCommentsonly to requestinformationfrom customerInboundActionProblem =todetermineroot causeDefaultViewResendSurveyFront-FacingRequestedItems are notescalated toIncidentsALL Notes &Commentsare Visible toCustomersITILUserTask Typein ListViewHumilityOutlookSignatureTemplatesadsis@liberty.eduTimeWorkedTabImpactCustomerRejectionConfigurationItemProcessTeamIncident =somethingis brokenPriorityCloseNotesSensibilityHandlingProblemIDCatalogItemWorkNotesServiceNowMobile AppCausedbyServiceCatalogRelevancyProactivelyValidation& RoutingBrevityUrgencyProcessOwnerWorkaround isDocumented &CommunicatedSpecificityBenefitingDepartmentAdditionalCommentsDocumentedWorkaroundPassiveApprovalSubmissionUse AdditionalCommentsonly to requestinformationfrom customerInboundActionProblem =todetermineroot causeDefaultViewResendSurveyFront-Facing

Request & Incident Refresh - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Requested Items are not escalated to Incidents
  2. ALL Notes & Comments are Visible to Customers
  3. ITIL User
  4. Task Type in List View
  5. Humility
  6. Outlook Signature Templates
  7. adsis@liberty.edu
  8. Time Worked Tab
  9. Impact
  10. Customer Rejection
  11. Configuration Item
  12. Process Team
  13. Incident = something is broken
  14. Priority
  15. Close Notes
  16. Sensibility
  17. Handling
  18. Problem ID
  19. Catalog Item
  20. Work Notes
  21. ServiceNow Mobile App
  22. Caused by
  23. Service Catalog
  24. Relevancy
  25. Proactively
  26. Validation & Routing
  27. Brevity
  28. Urgency
  29. Process Owner
  30. Workaround is Documented & Communicated
  31. Specificity
  32. Benefiting Department
  33. Additional Comments
  34. Documented Workaround
  35. Passive Approval
  36. Submission
  37. Use Additional Comments only to request information from customer
  38. Inbound Action
  39. Problem = to determine root cause
  40. Default View
  41. Resend Survey
  42. Front-Facing