This bingo card has a free space and 24 words: All 1/1 onboarding cases opened, All 11/1 BROs received, All 12/1 Pre-OE calls done, Rates Only Cert complete, All 1/1 Pre-OE calls complete, All 12/1 BROs received, All 1/1 BROs received, Carrier Change Cert complete, 2 Kudos within a month, 3 NPS promoter scores, 5 combo Wellness/ OE calls, 10 combo Wellness/ OE calls, 5 VOC OE score promoters, All Onboarding Cases current, All OE check in calls done, All Renewal Schedulers up to date, No Escalations within a month, 5 VOC Service score promoters, Scheduled all 12/1 BRO review calls, Scheduled all 1/1 BRO review calls, No Credit Requests within 2 months, Complete 5 rates only renewals, Complete 3 carrier change renewals and Scheduled all OE walk through calls.
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