5 Star Service

5 Star Service Bingo Card
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This bingo card has a free space and 39 words: I would be happy to, You may receive a survey based on the service I provided, and we would appreciate your feedback, I appreciate your patience in holding while I was obtaining that information., Thank you for choosing Bank of America for your financial needs. You may receive a survey on today’s call. I appreciate any feedback you have for me., I am so glad we resolved this together., I am happy to review your concerns today, I want to take a moment and welcome you to the Bank of America family., That is a great question. May I place you on a silent hold to research this further?, I understand this can be frustrating, you have reached the right person. Let’s review this together and find the best resolution., It has been my pleasure speaking with you today. You may receive a short survey, my manager and I would appreciate your feedback., Thanks for this opportunity to provide you with, Thank you for trusting us., You may receive a survey based on our conversation, I would really appreciate your feedback., Absolutely, I can assist with your request., I appreciate your loyalty to Bank of America for….. years, Let’s take a look at your account together., I understand this can be frustrating, what I can do is ___________., Please allow me the opportunity to help you resolve your concern., It has been my pleasure discussing the options available for you, I am happy you allowed me this opportunity today to, It has been an absolute pleasure assisting you today., I’m glad we found options to help you. We appreciate your business., I know getting this matter resolved quickly is very important to you., This must be an incredibly difficult time for you. Let me help you, Thank you for being a valued client. I appreciate your business., Sounds like you are going through a lot, Thanks for being an advocate for the customer, Let's review pro together, Thank you for calling Bank of America. I am happy I was able to resolve your concern., This call may be monitored and recorded, I absolutely understand the frustration and inconvenience of, Thank you for being a valued Bank of America client. It has been my pleasure assisting you today. I’m happy we found a solution., I’m so glad I was able to help you_____. I know that eases your mind., Use clients name throughout the call, Smile throughout the call, I understand you have questions, let's review the account together., I encourage you to monitor your account through Online Banking or Mobile App., I would be upset as well, let me look at this with you and make sure the account is handled appropriately and You have definitely reached the right person to help you with understanding this fee..

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