Thank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.I am happyto reviewyourconcernstodayI would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyI want to take amoment andwelcome youto the Bank ofAmerica family.I’m so glad Iwas able tohelp you_____.I know thateases yourmind.I am so gladwe resolvedthistogether.Smilethroughoutthe callLet'sreview protogetherI know gettingthis matterresolved quicklyis veryimportant toyou.This must bean incrediblydifficult timefor you. Letme help youThat is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?You may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackThanks forthisopportunityto provideyou withThank youfortrustingus.You havedefinitely reachedthe right person tohelp you withunderstanding thisfee.I understandthis can befrustrating, whatI can do is___________.It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.You may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.I understandyou havequestions, let'sreview theaccounttogether.I appreciateyour patience inholding while Iwas obtainingthatinformation.This call maybe monitoredand recordedSounds likeyou aregoingthrough a lotThank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.Let’s take alook at youraccounttogether.I appreciateyour loyalty toBank ofAmericafor….. yearsIt has beenan absolutepleasureassisting youtoday.Use clientsnamethroughoutthe callPlease allowme theopportunity tohelp youresolve yourconcern.I am happyyou allowedme thisopportunitytoday toI understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.I wouldbe happytoI’m glad wefound optionsto help you.We appreciateyour business.Thank you forbeing a valuedclient. Iappreciateyour business.Thanks forbeing anadvocate forthe customerAbsolutely,I can assistwith yourrequest.I absolutelyunderstand thefrustration andinconvenienceofI encourageyou to monitoryour accountthrough OnlineBanking orMobile App.It has been mypleasurediscussing theoptionsavailable foryouThank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.I am happyto reviewyourconcernstodayI would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyI want to take amoment andwelcome youto the Bank ofAmerica family.I’m so glad Iwas able tohelp you_____.I know thateases yourmind.I am so gladwe resolvedthistogether.Smilethroughoutthe callLet'sreview protogetherI know gettingthis matterresolved quicklyis veryimportant toyou.This must bean incrediblydifficult timefor you. Letme help youThat is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?You may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackThanks forthisopportunityto provideyou withThank youfortrustingus.You havedefinitely reachedthe right person tohelp you withunderstanding thisfee.I understandthis can befrustrating, whatI can do is___________.It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.You may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.I understandyou havequestions, let'sreview theaccounttogether.I appreciateyour patience inholding while Iwas obtainingthatinformation.This call maybe monitoredand recordedSounds likeyou aregoingthrough a lotThank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.Let’s take alook at youraccounttogether.I appreciateyour loyalty toBank ofAmericafor….. yearsIt has beenan absolutepleasureassisting youtoday.Use clientsnamethroughoutthe callPlease allowme theopportunity tohelp youresolve yourconcern.I am happyyou allowedme thisopportunitytoday toI understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.I wouldbe happytoI’m glad wefound optionsto help you.We appreciateyour business.Thank you forbeing a valuedclient. Iappreciateyour business.Thanks forbeing anadvocate forthe customerAbsolutely,I can assistwith yourrequest.I absolutelyunderstand thefrustration andinconvenienceofI encourageyou to monitoryour accountthrough OnlineBanking orMobile App.It has been mypleasurediscussing theoptionsavailable foryou

5 Star Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
G
5
I
6
G
7
O
8
B
9
G
10
G
11
O
12
N
13
I
14
B
15
I
16
O
17
N
18
O
19
G
20
I
21
N
22
B
23
I
24
N
25
I
26
B
27
I
28
O
29
G
30
B
31
G
32
B
33
N
34
B
35
N
36
O
37
I
38
N
39
O
  1. G-Thank you for choosing Bank of America for your financial needs. You may receive a survey on today’s call. I appreciate any feedback you have for me.
  2. O-Thank you for calling Bank of America. I am happy I was able to resolve your concern.
  3. B-I am happy to review your concerns today
  4. G-I would be upset as well, let me look at this with you and make sure the account is handled appropriately
  5. I-I want to take a moment and welcome you to the Bank of America family.
  6. G-I’m so glad I was able to help you_____. I know that eases your mind.
  7. O-I am so glad we resolved this together.
  8. B-Smile throughout the call
  9. G-Let's review pro together
  10. G-I know getting this matter resolved quickly is very important to you.
  11. O-This must be an incredibly difficult time for you. Let me help you
  12. N-That is a great question. May I place you on a silent hold to research this further?
  13. I-You may receive a survey based on the service I provided, and we would appreciate your feedback
  14. B-Thanks for this opportunity to provide you with
  15. I-Thank you for trusting us.
  16. O-You have definitely reached the right person to help you with understanding this fee.
  17. N-I understand this can be frustrating, what I can do is ___________.
  18. O-It has been my pleasure speaking with you today. You may receive a short survey, my manager and I would appreciate your feedback.
  19. G-You may receive a survey based on our conversation, I would really appreciate your feedback.
  20. I-I understand you have questions, let's review the account together.
  21. N-I appreciate your patience in holding while I was obtaining that information.
  22. B-This call may be monitored and recorded
  23. I-Sounds like you are going through a lot
  24. N-Thank you for being a valued Bank of America client. It has been my pleasure assisting you today. I’m happy we found a solution.
  25. I-Let’s take a look at your account together.
  26. B-I appreciate your loyalty to Bank of America for….. years
  27. I-It has been an absolute pleasure assisting you today.
  28. O-Use clients name throughout the call
  29. G-Please allow me the opportunity to help you resolve your concern.
  30. B-I am happy you allowed me this opportunity today to
  31. G-I understand this can be frustrating, you have reached the right person. Let’s review this together and find the best resolution.
  32. B-I would be happy to
  33. N-I’m glad we found options to help you. We appreciate your business.
  34. B-Thank you for being a valued client. I appreciate your business.
  35. N-Thanks for being an advocate for the customer
  36. O-Absolutely, I can assist with your request.
  37. I-I absolutely understand the frustration and inconvenience of
  38. N-I encourage you to monitor your account through Online Banking or Mobile App.
  39. O-It has been my pleasure discussing the options available for you