It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.This must bean incrediblydifficult timefor you. Letme help youIt has beenan absolutepleasureassisting youtoday.You may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.I’m glad wefound optionsto help you.We appreciateyour business.Smilethroughoutthe callLet’s take alook at youraccounttogether.I wouldbe happytoI absolutelyunderstand thefrustration andinconvenienceofThank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.I understandyou havequestions, let'sreview theaccounttogether.It has been mypleasurediscussing theoptionsavailable foryouI would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyI know gettingthis matterresolved quicklyis veryimportant toyou.I appreciateyour loyalty toBank ofAmericafor….. yearsPlease allowme theopportunity tohelp youresolve yourconcern.Thank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.I understandthis can befrustrating, whatI can do is___________.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.I am happyto reviewyourconcernstodayThis call maybe monitoredand recordedI want to take amoment andwelcome youto the Bank ofAmerica family.Use clientsnamethroughoutthe callI am so gladwe resolvedthistogether.That is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?Sounds likeyou aregoingthrough a lotI understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.Thanks forthisopportunityto provideyou withAbsolutely,I can assistwith yourrequest.I’m so glad Iwas able tohelp you_____.I know thateases yourmind.Thank youfortrustingus.Thank you forbeing a valuedclient. Iappreciateyour business.Let'sreview protogetherThanks forbeing anadvocate forthe customerYou may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackI encourageyou to monitoryour accountthrough OnlineBanking orMobile App.I am happyyou allowedme thisopportunitytoday toYou havedefinitely reachedthe right person tohelp you withunderstanding thisfee.I appreciateyour patience inholding while Iwas obtainingthatinformation.It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.This must bean incrediblydifficult timefor you. Letme help youIt has beenan absolutepleasureassisting youtoday.You may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.I’m glad wefound optionsto help you.We appreciateyour business.Smilethroughoutthe callLet’s take alook at youraccounttogether.I wouldbe happytoI absolutelyunderstand thefrustration andinconvenienceofThank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.I understandyou havequestions, let'sreview theaccounttogether.It has been mypleasurediscussing theoptionsavailable foryouI would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyI know gettingthis matterresolved quicklyis veryimportant toyou.I appreciateyour loyalty toBank ofAmericafor….. yearsPlease allowme theopportunity tohelp youresolve yourconcern.Thank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.I understandthis can befrustrating, whatI can do is___________.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.I am happyto reviewyourconcernstodayThis call maybe monitoredand recordedI want to take amoment andwelcome youto the Bank ofAmerica family.Use clientsnamethroughoutthe callI am so gladwe resolvedthistogether.That is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?Sounds likeyou aregoingthrough a lotI understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.Thanks forthisopportunityto provideyou withAbsolutely,I can assistwith yourrequest.I’m so glad Iwas able tohelp you_____.I know thateases yourmind.Thank youfortrustingus.Thank you forbeing a valuedclient. Iappreciateyour business.Let'sreview protogetherThanks forbeing anadvocate forthe customerYou may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackI encourageyou to monitoryour accountthrough OnlineBanking orMobile App.I am happyyou allowedme thisopportunitytoday toYou havedefinitely reachedthe right person tohelp you withunderstanding thisfee.I appreciateyour patience inholding while Iwas obtainingthatinformation.

5 Star Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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O
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N
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B
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G
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B
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G
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O
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B
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I
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O
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O
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N
  1. O-It has been my pleasure speaking with you today. You may receive a short survey, my manager and I would appreciate your feedback.
  2. O-This must be an incredibly difficult time for you. Let me help you
  3. I-It has been an absolute pleasure assisting you today.
  4. G-You may receive a survey based on our conversation, I would really appreciate your feedback.
  5. N-I’m glad we found options to help you. We appreciate your business.
  6. B-Smile throughout the call
  7. I-Let’s take a look at your account together.
  8. B-I would be happy to
  9. I-I absolutely understand the frustration and inconvenience of
  10. G-Thank you for choosing Bank of America for your financial needs. You may receive a survey on today’s call. I appreciate any feedback you have for me.
  11. I-I understand you have questions, let's review the account together.
  12. O-It has been my pleasure discussing the options available for you
  13. G-I would be upset as well, let me look at this with you and make sure the account is handled appropriately
  14. G-I know getting this matter resolved quickly is very important to you.
  15. B-I appreciate your loyalty to Bank of America for….. years
  16. G-Please allow me the opportunity to help you resolve your concern.
  17. N-Thank you for being a valued Bank of America client. It has been my pleasure assisting you today. I’m happy we found a solution.
  18. N-I understand this can be frustrating, what I can do is ___________.
  19. O-Thank you for calling Bank of America. I am happy I was able to resolve your concern.
  20. B-I am happy to review your concerns today
  21. B-This call may be monitored and recorded
  22. I-I want to take a moment and welcome you to the Bank of America family.
  23. O-Use clients name throughout the call
  24. O-I am so glad we resolved this together.
  25. N-That is a great question. May I place you on a silent hold to research this further?
  26. I-Sounds like you are going through a lot
  27. G-I understand this can be frustrating, you have reached the right person. Let’s review this together and find the best resolution.
  28. B-Thanks for this opportunity to provide you with
  29. O-Absolutely, I can assist with your request.
  30. G-I’m so glad I was able to help you_____. I know that eases your mind.
  31. I-Thank you for trusting us.
  32. B-Thank you for being a valued client. I appreciate your business.
  33. G-Let's review pro together
  34. N-Thanks for being an advocate for the customer
  35. I-You may receive a survey based on the service I provided, and we would appreciate your feedback
  36. N-I encourage you to monitor your account through Online Banking or Mobile App.
  37. B-I am happy you allowed me this opportunity today to
  38. O-You have definitely reached the right person to help you with understanding this fee.
  39. N-I appreciate your patience in holding while I was obtaining that information.