This must bean incrediblydifficult timefor you. Letme help youThank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.Smilethroughoutthe callYou may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.I appreciateyour patience inholding while Iwas obtainingthatinformation.I would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyI understandthis can befrustrating, whatI can do is___________.Thank you forbeing a valuedclient. Iappreciateyour business.Thanks forbeing anadvocate forthe customerThat is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?Please allowme theopportunity tohelp youresolve yourconcern.I know gettingthis matterresolved quicklyis veryimportant toyou.It has been mypleasurediscussing theoptionsavailable foryouThank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.It has beenan absolutepleasureassisting youtoday.I’m glad wefound optionsto help you.We appreciateyour business.Let'sreview protogetherThank youfortrustingus.Let’s take alook at youraccounttogether.Thanks forthisopportunityto provideyou withI am happyyou allowedme thisopportunitytoday toAbsolutely,I can assistwith yourrequest.I encourageyou to monitoryour accountthrough OnlineBanking orMobile App.Thank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.This call maybe monitoredand recordedI wouldbe happytoI am so gladwe resolvedthistogether.I am happyto reviewyourconcernstodayI’m so glad Iwas able tohelp you_____.I know thateases yourmind.I understandyou havequestions, let'sreview theaccounttogether.It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.I appreciateyour loyalty toBank ofAmericafor….. yearsI understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.Sounds likeyou aregoingthrough a lotI absolutelyunderstand thefrustration andinconvenienceofUse clientsnamethroughoutthe callYou may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackI want to take amoment andwelcome youto the Bank ofAmerica family.You havedefinitely reachedthe right person tohelp you withunderstanding thisfee.This must bean incrediblydifficult timefor you. Letme help youThank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.Smilethroughoutthe callYou may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.I appreciateyour patience inholding while Iwas obtainingthatinformation.I would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyI understandthis can befrustrating, whatI can do is___________.Thank you forbeing a valuedclient. Iappreciateyour business.Thanks forbeing anadvocate forthe customerThat is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?Please allowme theopportunity tohelp youresolve yourconcern.I know gettingthis matterresolved quicklyis veryimportant toyou.It has been mypleasurediscussing theoptionsavailable foryouThank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.It has beenan absolutepleasureassisting youtoday.I’m glad wefound optionsto help you.We appreciateyour business.Let'sreview protogetherThank youfortrustingus.Let’s take alook at youraccounttogether.Thanks forthisopportunityto provideyou withI am happyyou allowedme thisopportunitytoday toAbsolutely,I can assistwith yourrequest.I encourageyou to monitoryour accountthrough OnlineBanking orMobile App.Thank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.This call maybe monitoredand recordedI wouldbe happytoI am so gladwe resolvedthistogether.I am happyto reviewyourconcernstodayI’m so glad Iwas able tohelp you_____.I know thateases yourmind.I understandyou havequestions, let'sreview theaccounttogether.It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.I appreciateyour loyalty toBank ofAmericafor….. yearsI understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.Sounds likeyou aregoingthrough a lotI absolutelyunderstand thefrustration andinconvenienceofUse clientsnamethroughoutthe callYou may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackI want to take amoment andwelcome youto the Bank ofAmerica family.You havedefinitely reachedthe right person tohelp you withunderstanding thisfee.

5 Star Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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O
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G
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B
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O
  1. O-This must be an incredibly difficult time for you. Let me help you
  2. O-Thank you for calling Bank of America. I am happy I was able to resolve your concern.
  3. B-Smile throughout the call
  4. G-You may receive a survey based on our conversation, I would really appreciate your feedback.
  5. N-I appreciate your patience in holding while I was obtaining that information.
  6. G-I would be upset as well, let me look at this with you and make sure the account is handled appropriately
  7. N-I understand this can be frustrating, what I can do is ___________.
  8. B-Thank you for being a valued client. I appreciate your business.
  9. N-Thanks for being an advocate for the customer
  10. N-That is a great question. May I place you on a silent hold to research this further?
  11. G-Please allow me the opportunity to help you resolve your concern.
  12. G-I know getting this matter resolved quickly is very important to you.
  13. O-It has been my pleasure discussing the options available for you
  14. G-Thank you for choosing Bank of America for your financial needs. You may receive a survey on today’s call. I appreciate any feedback you have for me.
  15. I-It has been an absolute pleasure assisting you today.
  16. N-I’m glad we found options to help you. We appreciate your business.
  17. G-Let's review pro together
  18. I-Thank you for trusting us.
  19. I-Let’s take a look at your account together.
  20. B-Thanks for this opportunity to provide you with
  21. B-I am happy you allowed me this opportunity today to
  22. O-Absolutely, I can assist with your request.
  23. N-I encourage you to monitor your account through Online Banking or Mobile App.
  24. N-Thank you for being a valued Bank of America client. It has been my pleasure assisting you today. I’m happy we found a solution.
  25. B-This call may be monitored and recorded
  26. B-I would be happy to
  27. O-I am so glad we resolved this together.
  28. B-I am happy to review your concerns today
  29. G-I’m so glad I was able to help you_____. I know that eases your mind.
  30. I-I understand you have questions, let's review the account together.
  31. O-It has been my pleasure speaking with you today. You may receive a short survey, my manager and I would appreciate your feedback.
  32. B-I appreciate your loyalty to Bank of America for….. years
  33. G-I understand this can be frustrating, you have reached the right person. Let’s review this together and find the best resolution.
  34. I-Sounds like you are going through a lot
  35. I-I absolutely understand the frustration and inconvenience of
  36. O-Use clients name throughout the call
  37. I-You may receive a survey based on the service I provided, and we would appreciate your feedback
  38. I-I want to take a moment and welcome you to the Bank of America family.
  39. O-You have definitely reached the right person to help you with understanding this fee.