This must bean incrediblydifficult timefor you. Letme help youI wouldbe happytoThank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.Please allowme theopportunity tohelp youresolve yourconcern.I’m glad wefound optionsto help you.We appreciateyour business.Thank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.I understandyou havequestions, let'sreview theaccounttogether.It has been mypleasurediscussing theoptionsavailable foryouThank youfortrustingus.Thanks forbeing anadvocate forthe customerThanks forthisopportunityto provideyou withI understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.I am happyto reviewyourconcernstodayYou may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.I absolutelyunderstand thefrustration andinconvenienceofYou havedefinitely reachedthe right person tohelp you withunderstanding thisfee.This call maybe monitoredand recordedLet'sreview protogetherSmilethroughoutthe callI would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyIt has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.I want to take amoment andwelcome youto the Bank ofAmerica family.I am so gladwe resolvedthistogether.I encourageyou to monitoryour accountthrough OnlineBanking orMobile App.I know gettingthis matterresolved quicklyis veryimportant toyou.It has beenan absolutepleasureassisting youtoday.I’m so glad Iwas able tohelp you_____.I know thateases yourmind.I am happyyou allowedme thisopportunitytoday toI understandthis can befrustrating, whatI can do is___________.Sounds likeyou aregoingthrough a lotAbsolutely,I can assistwith yourrequest.That is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?I appreciateyour patience inholding while Iwas obtainingthatinformation.Use clientsnamethroughoutthe callThank you forbeing a valuedclient. Iappreciateyour business.I appreciateyour loyalty toBank ofAmericafor….. yearsLet’s take alook at youraccounttogether.You may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackThis must bean incrediblydifficult timefor you. Letme help youI wouldbe happytoThank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.Please allowme theopportunity tohelp youresolve yourconcern.I’m glad wefound optionsto help you.We appreciateyour business.Thank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.I understandyou havequestions, let'sreview theaccounttogether.It has been mypleasurediscussing theoptionsavailable foryouThank youfortrustingus.Thanks forbeing anadvocate forthe customerThanks forthisopportunityto provideyou withI understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.I am happyto reviewyourconcernstodayYou may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.I absolutelyunderstand thefrustration andinconvenienceofYou havedefinitely reachedthe right person tohelp you withunderstanding thisfee.This call maybe monitoredand recordedLet'sreview protogetherSmilethroughoutthe callI would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyIt has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.I want to take amoment andwelcome youto the Bank ofAmerica family.I am so gladwe resolvedthistogether.I encourageyou to monitoryour accountthrough OnlineBanking orMobile App.I know gettingthis matterresolved quicklyis veryimportant toyou.It has beenan absolutepleasureassisting youtoday.I’m so glad Iwas able tohelp you_____.I know thateases yourmind.I am happyyou allowedme thisopportunitytoday toI understandthis can befrustrating, whatI can do is___________.Sounds likeyou aregoingthrough a lotAbsolutely,I can assistwith yourrequest.That is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?I appreciateyour patience inholding while Iwas obtainingthatinformation.Use clientsnamethroughoutthe callThank you forbeing a valuedclient. Iappreciateyour business.I appreciateyour loyalty toBank ofAmericafor….. yearsLet’s take alook at youraccounttogether.You may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedback

5 Star Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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G
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B
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G
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I
  1. O-This must be an incredibly difficult time for you. Let me help you
  2. B-I would be happy to
  3. N-Thank you for being a valued Bank of America client. It has been my pleasure assisting you today. I’m happy we found a solution.
  4. G-Please allow me the opportunity to help you resolve your concern.
  5. N-I’m glad we found options to help you. We appreciate your business.
  6. G-Thank you for choosing Bank of America for your financial needs. You may receive a survey on today’s call. I appreciate any feedback you have for me.
  7. I-I understand you have questions, let's review the account together.
  8. O-It has been my pleasure discussing the options available for you
  9. I-Thank you for trusting us.
  10. N-Thanks for being an advocate for the customer
  11. B-Thanks for this opportunity to provide you with
  12. G-I understand this can be frustrating, you have reached the right person. Let’s review this together and find the best resolution.
  13. B-I am happy to review your concerns today
  14. G-You may receive a survey based on our conversation, I would really appreciate your feedback.
  15. O-Thank you for calling Bank of America. I am happy I was able to resolve your concern.
  16. I-I absolutely understand the frustration and inconvenience of
  17. O-You have definitely reached the right person to help you with understanding this fee.
  18. B-This call may be monitored and recorded
  19. G-Let's review pro together
  20. B-Smile throughout the call
  21. G-I would be upset as well, let me look at this with you and make sure the account is handled appropriately
  22. O-It has been my pleasure speaking with you today. You may receive a short survey, my manager and I would appreciate your feedback.
  23. I-I want to take a moment and welcome you to the Bank of America family.
  24. O-I am so glad we resolved this together.
  25. N-I encourage you to monitor your account through Online Banking or Mobile App.
  26. G-I know getting this matter resolved quickly is very important to you.
  27. I-It has been an absolute pleasure assisting you today.
  28. G-I’m so glad I was able to help you_____. I know that eases your mind.
  29. B-I am happy you allowed me this opportunity today to
  30. N-I understand this can be frustrating, what I can do is ___________.
  31. I-Sounds like you are going through a lot
  32. O-Absolutely, I can assist with your request.
  33. N-That is a great question. May I place you on a silent hold to research this further?
  34. N-I appreciate your patience in holding while I was obtaining that information.
  35. O-Use clients name throughout the call
  36. B-Thank you for being a valued client. I appreciate your business.
  37. B-I appreciate your loyalty to Bank of America for….. years
  38. I-Let’s take a look at your account together.
  39. I-You may receive a survey based on the service I provided, and we would appreciate your feedback