Absolutely,I can assistwith yourrequest.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.You may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackI absolutelyunderstand thefrustration andinconvenienceofThank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.I want to take amoment andwelcome youto the Bank ofAmerica family.I am happyto reviewyourconcernstodayI wouldbe happytoI understandyou havequestions, let'sreview theaccounttogether.I know gettingthis matterresolved quicklyis veryimportant toyou.This call maybe monitoredand recordedYou havedefinitely reachedthe right person tohelp you withunderstanding thisfee.That is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?I am happyyou allowedme thisopportunitytoday toLet'sreview protogetherI’m glad wefound optionsto help you.We appreciateyour business.Thanks forthisopportunityto provideyou withYou may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.I understandthis can befrustrating, whatI can do is___________.Thank youfortrustingus.Thanks forbeing anadvocate forthe customerIt has beenan absolutepleasureassisting youtoday.I appreciateyour loyalty toBank ofAmericafor….. yearsUse clientsnamethroughoutthe callPlease allowme theopportunity tohelp youresolve yourconcern.It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.Smilethroughoutthe callI’m so glad Iwas able tohelp you_____.I know thateases yourmind.Sounds likeyou aregoingthrough a lotI am so gladwe resolvedthistogether.Let’s take alook at youraccounttogether.I understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.I would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyIt has been mypleasurediscussing theoptionsavailable foryouThis must bean incrediblydifficult timefor you. Letme help youI appreciateyour patience inholding while Iwas obtainingthatinformation.Thank you forbeing a valuedclient. Iappreciateyour business.Thank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.I encourageyou to monitoryour accountthrough OnlineBanking orMobile App.Absolutely,I can assistwith yourrequest.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.You may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackI absolutelyunderstand thefrustration andinconvenienceofThank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.I want to take amoment andwelcome youto the Bank ofAmerica family.I am happyto reviewyourconcernstodayI wouldbe happytoI understandyou havequestions, let'sreview theaccounttogether.I know gettingthis matterresolved quicklyis veryimportant toyou.This call maybe monitoredand recordedYou havedefinitely reachedthe right person tohelp you withunderstanding thisfee.That is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?I am happyyou allowedme thisopportunitytoday toLet'sreview protogetherI’m glad wefound optionsto help you.We appreciateyour business.Thanks forthisopportunityto provideyou withYou may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.I understandthis can befrustrating, whatI can do is___________.Thank youfortrustingus.Thanks forbeing anadvocate forthe customerIt has beenan absolutepleasureassisting youtoday.I appreciateyour loyalty toBank ofAmericafor….. yearsUse clientsnamethroughoutthe callPlease allowme theopportunity tohelp youresolve yourconcern.It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.Smilethroughoutthe callI’m so glad Iwas able tohelp you_____.I know thateases yourmind.Sounds likeyou aregoingthrough a lotI am so gladwe resolvedthistogether.Let’s take alook at youraccounttogether.I understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.I would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyIt has been mypleasurediscussing theoptionsavailable foryouThis must bean incrediblydifficult timefor you. Letme help youI appreciateyour patience inholding while Iwas obtainingthatinformation.Thank you forbeing a valuedclient. Iappreciateyour business.Thank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.I encourageyou to monitoryour accountthrough OnlineBanking orMobile App.

5 Star Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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B
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  1. O-Absolutely, I can assist with your request.
  2. O-Thank you for calling Bank of America. I am happy I was able to resolve your concern.
  3. I-You may receive a survey based on the service I provided, and we would appreciate your feedback
  4. I-I absolutely understand the frustration and inconvenience of
  5. N-Thank you for being a valued Bank of America client. It has been my pleasure assisting you today. I’m happy we found a solution.
  6. I-I want to take a moment and welcome you to the Bank of America family.
  7. B-I am happy to review your concerns today
  8. B-I would be happy to
  9. I-I understand you have questions, let's review the account together.
  10. G-I know getting this matter resolved quickly is very important to you.
  11. B-This call may be monitored and recorded
  12. O-You have definitely reached the right person to help you with understanding this fee.
  13. N-That is a great question. May I place you on a silent hold to research this further?
  14. B-I am happy you allowed me this opportunity today to
  15. G-Let's review pro together
  16. N-I’m glad we found options to help you. We appreciate your business.
  17. B-Thanks for this opportunity to provide you with
  18. G-You may receive a survey based on our conversation, I would really appreciate your feedback.
  19. N-I understand this can be frustrating, what I can do is ___________.
  20. I-Thank you for trusting us.
  21. N-Thanks for being an advocate for the customer
  22. I-It has been an absolute pleasure assisting you today.
  23. B-I appreciate your loyalty to Bank of America for….. years
  24. O-Use clients name throughout the call
  25. G-Please allow me the opportunity to help you resolve your concern.
  26. O-It has been my pleasure speaking with you today. You may receive a short survey, my manager and I would appreciate your feedback.
  27. B-Smile throughout the call
  28. G-I’m so glad I was able to help you_____. I know that eases your mind.
  29. I-Sounds like you are going through a lot
  30. O-I am so glad we resolved this together.
  31. I-Let’s take a look at your account together.
  32. G-I understand this can be frustrating, you have reached the right person. Let’s review this together and find the best resolution.
  33. G-I would be upset as well, let me look at this with you and make sure the account is handled appropriately
  34. O-It has been my pleasure discussing the options available for you
  35. O-This must be an incredibly difficult time for you. Let me help you
  36. N-I appreciate your patience in holding while I was obtaining that information.
  37. B-Thank you for being a valued client. I appreciate your business.
  38. G-Thank you for choosing Bank of America for your financial needs. You may receive a survey on today’s call. I appreciate any feedback you have for me.
  39. N-I encourage you to monitor your account through Online Banking or Mobile App.