Thank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.I encourageyou to monitoryour accountthrough OnlineBanking orMobile App.I appreciateyour loyalty toBank ofAmericafor….. yearsI understandthis can befrustrating, whatI can do is___________.I’m glad wefound optionsto help you.We appreciateyour business.It has beenan absolutepleasureassisting youtoday.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.I absolutelyunderstand thefrustration andinconvenienceofIt has been mypleasurediscussing theoptionsavailable foryouThank youfortrustingus.Let'sreview protogetherThanks forthisopportunityto provideyou withThat is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.You havedefinitely reachedthe right person tohelp you withunderstanding thisfee.I want to take amoment andwelcome youto the Bank ofAmerica family.I know gettingthis matterresolved quicklyis veryimportant toyou.You may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.Thank you forbeing a valuedclient. Iappreciateyour business.Thank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.Absolutely,I can assistwith yourrequest.Thanks forbeing anadvocate forthe customerI am happyto reviewyourconcernstodayPlease allowme theopportunity tohelp youresolve yourconcern.Let’s take alook at youraccounttogether.I understandyou havequestions, let'sreview theaccounttogether.Sounds likeyou aregoingthrough a lotThis must bean incrediblydifficult timefor you. Letme help youYou may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackI’m so glad Iwas able tohelp you_____.I know thateases yourmind.I appreciateyour patience inholding while Iwas obtainingthatinformation.I am happyyou allowedme thisopportunitytoday toI am so gladwe resolvedthistogether.This call maybe monitoredand recordedI understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.I wouldbe happytoSmilethroughoutthe callUse clientsnamethroughoutthe callI would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelyThank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.I encourageyou to monitoryour accountthrough OnlineBanking orMobile App.I appreciateyour loyalty toBank ofAmericafor….. yearsI understandthis can befrustrating, whatI can do is___________.I’m glad wefound optionsto help you.We appreciateyour business.It has beenan absolutepleasureassisting youtoday.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.I absolutelyunderstand thefrustration andinconvenienceofIt has been mypleasurediscussing theoptionsavailable foryouThank youfortrustingus.Let'sreview protogetherThanks forthisopportunityto provideyou withThat is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.You havedefinitely reachedthe right person tohelp you withunderstanding thisfee.I want to take amoment andwelcome youto the Bank ofAmerica family.I know gettingthis matterresolved quicklyis veryimportant toyou.You may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.Thank you forbeing a valuedclient. Iappreciateyour business.Thank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.Absolutely,I can assistwith yourrequest.Thanks forbeing anadvocate forthe customerI am happyto reviewyourconcernstodayPlease allowme theopportunity tohelp youresolve yourconcern.Let’s take alook at youraccounttogether.I understandyou havequestions, let'sreview theaccounttogether.Sounds likeyou aregoingthrough a lotThis must bean incrediblydifficult timefor you. Letme help youYou may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackI’m so glad Iwas able tohelp you_____.I know thateases yourmind.I appreciateyour patience inholding while Iwas obtainingthatinformation.I am happyyou allowedme thisopportunitytoday toI am so gladwe resolvedthistogether.This call maybe monitoredand recordedI understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.I wouldbe happytoSmilethroughoutthe callUse clientsnamethroughoutthe callI would be upsetas well, let melook at this withyou and makesure the accountis handledappropriately

5 Star Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
N
5
N
6
I
7
O
8
I
9
O
10
I
11
G
12
B
13
N
14
O
15
O
16
I
17
G
18
G
19
B
20
G
21
O
22
N
23
B
24
G
25
I
26
I
27
I
28
O
29
I
30
G
31
N
32
B
33
O
34
B
35
G
36
B
37
B
38
O
39
G
  1. N-Thank you for being a valued Bank of America client. It has been my pleasure assisting you today. I’m happy we found a solution.
  2. N-I encourage you to monitor your account through Online Banking or Mobile App.
  3. B-I appreciate your loyalty to Bank of America for….. years
  4. N-I understand this can be frustrating, what I can do is ___________.
  5. N-I’m glad we found options to help you. We appreciate your business.
  6. I-It has been an absolute pleasure assisting you today.
  7. O-Thank you for calling Bank of America. I am happy I was able to resolve your concern.
  8. I-I absolutely understand the frustration and inconvenience of
  9. O-It has been my pleasure discussing the options available for you
  10. I-Thank you for trusting us.
  11. G-Let's review pro together
  12. B-Thanks for this opportunity to provide you with
  13. N-That is a great question. May I place you on a silent hold to research this further?
  14. O-It has been my pleasure speaking with you today. You may receive a short survey, my manager and I would appreciate your feedback.
  15. O-You have definitely reached the right person to help you with understanding this fee.
  16. I-I want to take a moment and welcome you to the Bank of America family.
  17. G-I know getting this matter resolved quickly is very important to you.
  18. G-You may receive a survey based on our conversation, I would really appreciate your feedback.
  19. B-Thank you for being a valued client. I appreciate your business.
  20. G-Thank you for choosing Bank of America for your financial needs. You may receive a survey on today’s call. I appreciate any feedback you have for me.
  21. O-Absolutely, I can assist with your request.
  22. N-Thanks for being an advocate for the customer
  23. B-I am happy to review your concerns today
  24. G-Please allow me the opportunity to help you resolve your concern.
  25. I-Let’s take a look at your account together.
  26. I-I understand you have questions, let's review the account together.
  27. I-Sounds like you are going through a lot
  28. O-This must be an incredibly difficult time for you. Let me help you
  29. I-You may receive a survey based on the service I provided, and we would appreciate your feedback
  30. G-I’m so glad I was able to help you_____. I know that eases your mind.
  31. N-I appreciate your patience in holding while I was obtaining that information.
  32. B-I am happy you allowed me this opportunity today to
  33. O-I am so glad we resolved this together.
  34. B-This call may be monitored and recorded
  35. G-I understand this can be frustrating, you have reached the right person. Let’s review this together and find the best resolution.
  36. B-I would be happy to
  37. B-Smile throughout the call
  38. O-Use clients name throughout the call
  39. G-I would be upset as well, let me look at this with you and make sure the account is handled appropriately