You may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.Absolutely,I can assistwith yourrequest.Please allowme theopportunity tohelp youresolve yourconcern.I am so gladwe resolvedthistogether.That is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?I encourageyou to monitoryour accountthrough OnlineBanking orMobile App.Let’s take alook at youraccounttogether.I understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.I appreciateyour patience inholding while Iwas obtainingthatinformation.I understandyou havequestions, let'sreview theaccounttogether.I’m so glad Iwas able tohelp you_____.I know thateases yourmind.It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.I want to take amoment andwelcome youto the Bank ofAmerica family.I’m glad wefound optionsto help you.We appreciateyour business.This call maybe monitoredand recordedI appreciateyour loyalty toBank ofAmericafor….. yearsI wouldbe happytoSounds likeyou aregoingthrough a lotThank youfortrustingus.Let'sreview protogetherI am happyyou allowedme thisopportunitytoday toThank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.I understandthis can befrustrating, whatI can do is___________.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.You havedefinitely reachedthe right person tohelp you withunderstanding thisfee.I know gettingthis matterresolved quicklyis veryimportant toyou.You may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackThis must bean incrediblydifficult timefor you. Letme help youI am happyto reviewyourconcernstodayUse clientsnamethroughoutthe callI would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelySmilethroughoutthe callThank you forbeing a valuedclient. Iappreciateyour business.Thank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.It has beenan absolutepleasureassisting youtoday.Thanks forbeing anadvocate forthe customerIt has been mypleasurediscussing theoptionsavailable foryouI absolutelyunderstand thefrustration andinconvenienceofThanks forthisopportunityto provideyou withYou may receive asurvey based onour conversation, Iwould reallyappreciate yourfeedback.Absolutely,I can assistwith yourrequest.Please allowme theopportunity tohelp youresolve yourconcern.I am so gladwe resolvedthistogether.That is a greatquestion. May Iplace you on asilent hold toresearch thisfurther?I encourageyou to monitoryour accountthrough OnlineBanking orMobile App.Let’s take alook at youraccounttogether.I understand this canbe frustrating, youhave reached theright person. Let’sreview this togetherand find the bestresolution.I appreciateyour patience inholding while Iwas obtainingthatinformation.I understandyou havequestions, let'sreview theaccounttogether.I’m so glad Iwas able tohelp you_____.I know thateases yourmind.It has been mypleasure speakingwith you today. Youmay receive a shortsurvey, my managerand I wouldappreciate yourfeedback.I want to take amoment andwelcome youto the Bank ofAmerica family.I’m glad wefound optionsto help you.We appreciateyour business.This call maybe monitoredand recordedI appreciateyour loyalty toBank ofAmericafor….. yearsI wouldbe happytoSounds likeyou aregoingthrough a lotThank youfortrustingus.Let'sreview protogetherI am happyyou allowedme thisopportunitytoday toThank you for choosingBank of America foryour financial needs.You may receive asurvey on today’s call. Iappreciate anyfeedback you have forme.I understandthis can befrustrating, whatI can do is___________.Thank you forcalling Bank ofAmerica. I amhappy I wasable to resolveyour concern.You havedefinitely reachedthe right person tohelp you withunderstanding thisfee.I know gettingthis matterresolved quicklyis veryimportant toyou.You may receive asurvey based onthe service Iprovided, and wewould appreciateyour feedbackThis must bean incrediblydifficult timefor you. Letme help youI am happyto reviewyourconcernstodayUse clientsnamethroughoutthe callI would be upsetas well, let melook at this withyou and makesure the accountis handledappropriatelySmilethroughoutthe callThank you forbeing a valuedclient. Iappreciateyour business.Thank you for being avalued Bank ofAmerica client. It hasbeen my pleasureassisting you today.I’m happy we found asolution.It has beenan absolutepleasureassisting youtoday.Thanks forbeing anadvocate forthe customerIt has been mypleasurediscussing theoptionsavailable foryouI absolutelyunderstand thefrustration andinconvenienceofThanks forthisopportunityto provideyou with

5 Star Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
G
4
O
5
N
6
N
7
I
8
G
9
N
10
I
11
G
12
O
13
I
14
N
15
B
16
B
17
B
18
I
19
I
20
G
21
B
22
G
23
N
24
O
25
O
26
G
27
I
28
O
29
B
30
O
31
G
32
B
33
B
34
N
35
I
36
N
37
O
38
I
39
B
  1. G-You may receive a survey based on our conversation, I would really appreciate your feedback.
  2. O-Absolutely, I can assist with your request.
  3. G-Please allow me the opportunity to help you resolve your concern.
  4. O-I am so glad we resolved this together.
  5. N-That is a great question. May I place you on a silent hold to research this further?
  6. N-I encourage you to monitor your account through Online Banking or Mobile App.
  7. I-Let’s take a look at your account together.
  8. G-I understand this can be frustrating, you have reached the right person. Let’s review this together and find the best resolution.
  9. N-I appreciate your patience in holding while I was obtaining that information.
  10. I-I understand you have questions, let's review the account together.
  11. G-I’m so glad I was able to help you_____. I know that eases your mind.
  12. O-It has been my pleasure speaking with you today. You may receive a short survey, my manager and I would appreciate your feedback.
  13. I-I want to take a moment and welcome you to the Bank of America family.
  14. N-I’m glad we found options to help you. We appreciate your business.
  15. B-This call may be monitored and recorded
  16. B-I appreciate your loyalty to Bank of America for….. years
  17. B-I would be happy to
  18. I-Sounds like you are going through a lot
  19. I-Thank you for trusting us.
  20. G-Let's review pro together
  21. B-I am happy you allowed me this opportunity today to
  22. G-Thank you for choosing Bank of America for your financial needs. You may receive a survey on today’s call. I appreciate any feedback you have for me.
  23. N-I understand this can be frustrating, what I can do is ___________.
  24. O-Thank you for calling Bank of America. I am happy I was able to resolve your concern.
  25. O-You have definitely reached the right person to help you with understanding this fee.
  26. G-I know getting this matter resolved quickly is very important to you.
  27. I-You may receive a survey based on the service I provided, and we would appreciate your feedback
  28. O-This must be an incredibly difficult time for you. Let me help you
  29. B-I am happy to review your concerns today
  30. O-Use clients name throughout the call
  31. G-I would be upset as well, let me look at this with you and make sure the account is handled appropriately
  32. B-Smile throughout the call
  33. B-Thank you for being a valued client. I appreciate your business.
  34. N-Thank you for being a valued Bank of America client. It has been my pleasure assisting you today. I’m happy we found a solution.
  35. I-It has been an absolute pleasure assisting you today.
  36. N-Thanks for being an advocate for the customer
  37. O-It has been my pleasure discussing the options available for you
  38. I-I absolutely understand the frustration and inconvenience of
  39. B-Thanks for this opportunity to provide you with