(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-Thanks for this opportunity to provide you with
I-Sounds like you are going through a lot
N-I appreciate your patience in holding while I was obtaining that information.
G-You may receive a survey based on our conversation, I would really appreciate your feedback.
N-Thanks for being an advocate for the customer
N-I’m glad we found options to help you. We appreciate your business.
O-Thank you for calling Bank of America. I am happy I was able to resolve your concern.
O-I am so glad we resolved this together.
O-Use clients name throughout the call
G-I know getting this matter resolved quickly is very important to you.
G-I understand this can be frustrating, you have reached the right person. Let’s review this together and find the best resolution.
I-I understand you have questions, let's review the account together.
O-This must be an incredibly difficult time for you. Let me help you
G-Let's review pro together
B-This call may be monitored and recorded
I-Thank you for trusting us.
G-Thank you for choosing Bank of America for your financial needs. You may receive a survey on today’s call. I appreciate any feedback you have for me.
B-I appreciate your loyalty to Bank of America for….. years
I-You may receive a survey based on the service I provided, and we would appreciate your feedback
O-It has been my pleasure speaking with you today. You may receive a short survey, my manager and I would appreciate your feedback.
N-I encourage you to monitor your account through Online Banking or Mobile App.
I-I absolutely understand the frustration and inconvenience of
O-Absolutely, I can assist with your request.
O-You have definitely reached the right person to help you with understanding this fee.
N-Thank you for being a valued Bank of America client. It has been my pleasure assisting you today. I’m happy we found a solution.
I-Let’s take a look at your account together.
G-I would be upset as well, let me look at this with you and make sure the account is handled appropriately
I-I want to take a moment and welcome you to the Bank of America family.
B-Smile throughout the call
B-I am happy to review your concerns today
B-Thank you for being a valued client. I appreciate your business.
G-I’m so glad I was able to help you_____. I know that eases your mind.
O-It has been my pleasure discussing the options available for you
I-It has been an absolute pleasure assisting you today.
B-I am happy you allowed me this opportunity today to
G-Please allow me the opportunity to help you resolve your concern.
N-I understand this can be frustrating, what I can do is ___________.
N-That is a great question. May I place you on a silent hold to research this further?
