This bingo card has 25 words: Finish a call with no filler words having been used, Mention chat in closing for 3 calls, Send a link for support.vivint.com to the customer's email with customer permission, Positive push back on tech request, Ask a question in Teams (Cedar City CS general), No breaks/lunches over on time for the day, Fully complete CG flow on ALL calls for the day, No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist), Learn something new in VivintU, Use an ownership statement to own call (Seek advice if needed), Learn a new thing about your neighbor, Catch up on ALL emails, No aftercall for entirety of shift, Teach customer how to connect panel to wifi without calling in, Post a work appropriate joke in Teams (Your team's group chat), Answer a question in Teams (Cedar City CS general), De-escalate a customer/have no escalations for the day, Post a work tip in teams (Cedar City CS general), A call below baseline for AHT, Thank customer for calling in at end of each call, Use the word "Marvelous" on a call, Complete a call with zero holds, Teach customer how to reboot their own panel, Use the word "Spectacular" on a call and Rephrase/restate at beginning of every call.
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