(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Teach customer how to connect panel to wifi without calling in
Use the word "Marvelous" on a call
Mention chat in closing for 3 calls
De-escalate a customer/have no escalations for the day
Teach customer how to reboot their own panel
A call below baseline for AHT
Post a work tip in teams (Cedar City CS general)
Learn something new in VivintU
Finish a call with no filler words having been used
Answer a question in Teams (Cedar City CS general)
Send a link for support.vivint.com to the customer's email with customer permission
Thank customer for calling in at end of each call
Positive push back on tech request
No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
Catch up on ALL emails
No aftercall for entirety of shift
Rephrase/restate at beginning of every call
Use an ownership statement to own call (Seek advice if needed)
Learn a new thing about your neighbor
Fully complete CG flow on ALL calls for the day
No breaks/lunches over on time for the day
Complete a call with zero holds
Use the word "Spectacular" on a call
Post a work appropriate joke in Teams (Your team's group chat)
