(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A call below baseline for AHT
Catch up on ALL emails
No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
Teach customer how to reboot their own panel
No breaks/lunches over on time for the day
Complete a call with zero holds
Thank customer for calling in at end of each call
Answer a question in Teams (Cedar City CS general)
Rephrase/restate at beginning of every call
Use an ownership statement to own call (Seek advice if needed)
Send a link for support.vivint.com to the customer's email with customer permission
Post a work tip in teams (Cedar City CS general)
Post a work appropriate joke in Teams (Your team's group chat)
De-escalate a customer/have no escalations for the day
Finish a call with no filler words having been used
Teach customer how to connect panel to wifi without calling in
