(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
Post a work appropriate joke in Teams (Your team's group chat)
Learn a new thing about your neighbor
No breaks/lunches over on time for the day
Thank customer for calling in at end of each call
Rephrase/restate at beginning of every call
Ask a question in Teams (Cedar City CS general)
Mention chat in closing for 3 calls
Teach customer how to reboot their own panel
A call below baseline for AHT
Catch up on ALL emails
Use the word "Spectacular" on a call
Complete a call with zero holds
Fully complete CG flow on ALL calls for the day
Positive push back on tech request
Answer a question in Teams (Cedar City CS general)
Post a work tip in teams (Cedar City CS general)
Learn something new in VivintU
Use the word "Marvelous" on a call
Send a link for support.vivint.com to the customer's email with customer permission
No aftercall for entirety of shift
De-escalate a customer/have no escalations for the day
Teach customer how to connect panel to wifi without calling in
Use an ownership statement to own call (Seek advice if needed)
Finish a call with no filler words having been used
