(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Positive push back on tech request
Thank customer for calling in at end of each call
De-escalate a customer/have no escalations for the day
Rephrase/restate at beginning of every call
Fully complete CG flow on ALL calls for the day
No breaks/lunches over on time for the day
No aftercall for entirety of shift
Teach customer how to connect panel to wifi without calling in
Answer a question in Teams (Cedar City CS general)
Teach customer how to reboot their own panel
Mention chat in closing for 3 calls
Send a link for support.vivint.com to the customer's email with customer permission
Use an ownership statement to own call (Seek advice if needed)
Catch up on ALL emails
Complete a call with zero holds
Post a work tip in teams (Cedar City CS general)
Ask a question in Teams (Cedar City CS general)
Use the word "Spectacular" on a call
A call below baseline for AHT
Learn a new thing about your neighbor
Finish a call with no filler words having been used
No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
Post a work appropriate joke in Teams (Your team's group chat)
