(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Finish a call with no filler words having been used
No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
Send a link for support.vivint.com to the customer's email with customer permission
Answer a question in Teams (Cedar City CS general)
Thank customer for calling in at end of each call
Post a work appropriate joke in Teams (Your team's group chat)
Ask a question in Teams (Cedar City CS general)
Teach customer how to reboot their own panel
Post a work tip in teams (Cedar City CS general)
No breaks/lunches over on time for the day
Use the word "Marvelous" on a call
Learn something new in VivintU
Mention chat in closing for 3 calls
Fully complete CG flow on ALL calls for the day
Positive push back on tech request
Use an ownership statement to own call (Seek advice if needed)
Catch up on ALL emails
A call below baseline for AHT
Rephrase/restate at beginning of every call
Teach customer how to connect panel to wifi without calling in
Use the word "Spectacular" on a call
Complete a call with zero holds
De-escalate a customer/have no escalations for the day
