(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use the word "Marvelous" on a call
Rephrase/restate at beginning of every call
Learn something new in VivintU
Use the word "Spectacular" on a call
Mention chat in closing for 3 calls
Post a work appropriate joke in Teams (Your team's group chat)
Complete a call with zero holds
Post a work tip in teams (Cedar City CS general)
Use an ownership statement to own call (Seek advice if needed)
Teach customer how to reboot their own panel
Catch up on ALL emails
Answer a question in Teams (Cedar City CS general)
Finish a call with no filler words having been used
No aftercall for entirety of shift
Teach customer how to connect panel to wifi without calling in
No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
No breaks/lunches over on time for the day
A call below baseline for AHT
Ask a question in Teams (Cedar City CS general)
Learn a new thing about your neighbor
Send a link for support.vivint.com to the customer's email with customer permission
Fully complete CG flow on ALL calls for the day
Positive push back on tech request
De-escalate a customer/have no escalations for the day
