(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No breaks/lunches over on time for the day
No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
Answer a question in Teams (Cedar City CS general)
De-escalate a customer/have no escalations for the day
Teach customer how to reboot their own panel
Use an ownership statement to own call (Seek advice if needed)
Complete a call with zero holds
Ask a question in Teams (Cedar City CS general)
Rephrase/restate at beginning of every call
Learn something new in VivintU
Post a work tip in teams (Cedar City CS general)
Post a work appropriate joke in Teams (Your team's group chat)
Teach customer how to connect panel to wifi without calling in
A call below baseline for AHT
Mention chat in closing for 3 calls
Fully complete CG flow on ALL calls for the day
Learn a new thing about your neighbor
Use the word "Marvelous" on a call
Use the word "Spectacular" on a call
Catch up on ALL emails
No aftercall for entirety of shift
Thank customer for calling in at end of each call
Positive push back on tech request
Finish a call with no filler words having been used
Send a link for support.vivint.com to the customer's email with customer permission
