(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Finish a call with no filler words having been used
Teach customer how to connect panel to wifi without calling in
No aftercall for entirety of shift
Teach customer how to reboot their own panel
No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
Fully complete CG flow on ALL calls for the day
A call below baseline for AHT
De-escalate a customer/have no escalations for the day
Learn something new in VivintU
Positive push back on tech request
Post a work tip in teams (Cedar City CS general)
Mention chat in closing for 3 calls
Rephrase/restate at beginning of every call
Use the word "Spectacular" on a call
Post a work appropriate joke in Teams (Your team's group chat)
Ask a question in Teams (Cedar City CS general)
Catch up on ALL emails
Use the word "Marvelous" on a call
Complete a call with zero holds
Send a link for support.vivint.com to the customer's email with customer permission
No breaks/lunches over on time for the day
Thank customer for calling in at end of each call
Answer a question in Teams (Cedar City CS general)
Use an ownership statement to own call (Seek advice if needed)
