Customer Experience BINGO!

Customer Experience BINGO! Bingo Card
Preview

This bingo card has a free space and 25 words: Show Empathy, Active Listen, Be Polite, Don't Rush, Probe for Details, Stay on Task, Smile on your call, Don't Interrupt, Use positive words, Positive Attitude, Be Knowledge-able, Ask how their day is, Pleasant Tone, Note while on call, ACW < 6%, 150+ Daily Calls, 80% Customer Focus, 97% + Daily Q/A, No Snarky Comments, Go Above and Beyond, Give Detailed Info, "Thank YOU", Top production, Actually Care and Help another department.

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Probabilities

With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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