ShowEmpathyHelpanotherdepartmentProbeforDetails97% +DailyQ/APositiveAttitudeStay onTaskBePoliteACW< 6%No SnarkyComments150+DailyCallsGiveDetailedInfoPleasantTone"ThankYOU"UsepositivewordsDon'tInterruptTopproductionBeKnowledge-ableDon'tRushNotewhileon callActiveListen80%CustomerFocusAsk howtheir dayisActuallyCareSmileon yourcallGo AboveandBeyondShowEmpathyHelpanotherdepartmentProbeforDetails97% +DailyQ/APositiveAttitudeStay onTaskBePoliteACW< 6%No SnarkyComments150+DailyCallsGiveDetailedInfoPleasantTone"ThankYOU"UsepositivewordsDon'tInterruptTopproductionBeKnowledge-ableDon'tRushNotewhileon callActiveListen80%CustomerFocusAsk howtheir dayisActuallyCareSmileon yourcallGo AboveandBeyond

Customer Experience BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show Empathy
  2. Help another department
  3. Probe for Details
  4. 97% + Daily Q/A
  5. Positive Attitude
  6. Stay on Task
  7. Be Polite
  8. ACW < 6%
  9. No Snarky Comments
  10. 150+ Daily Calls
  11. Give Detailed Info
  12. Pleasant Tone
  13. "Thank YOU"
  14. Use positive words
  15. Don't Interrupt
  16. Top production
  17. Be Knowledge-able
  18. Don't Rush
  19. Note while on call
  20. Active Listen
  21. 80% Customer Focus
  22. Ask how their day is
  23. Actually Care
  24. Smile on your call
  25. Go Above and Beyond