Don'tInterruptTopproductionGo AboveandBeyond97% +DailyQ/ADon'tRushPleasantToneShowEmpathyProbeforDetailsBeKnowledge-able150+DailyCalls80%CustomerFocusActuallyCareUsepositivewordsACW< 6%ActiveListenHelpanotherdepartmentNo SnarkyCommentsGiveDetailedInfoNotewhileon callSmileon yourcallAsk howtheir dayisBePoliteStay onTaskPositiveAttitude"ThankYOU"Don'tInterruptTopproductionGo AboveandBeyond97% +DailyQ/ADon'tRushPleasantToneShowEmpathyProbeforDetailsBeKnowledge-able150+DailyCalls80%CustomerFocusActuallyCareUsepositivewordsACW< 6%ActiveListenHelpanotherdepartmentNo SnarkyCommentsGiveDetailedInfoNotewhileon callSmileon yourcallAsk howtheir dayisBePoliteStay onTaskPositiveAttitude"ThankYOU"

Customer Experience BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Don't Interrupt
  2. Top production
  3. Go Above and Beyond
  4. 97% + Daily Q/A
  5. Don't Rush
  6. Pleasant Tone
  7. Show Empathy
  8. Probe for Details
  9. Be Knowledge-able
  10. 150+ Daily Calls
  11. 80% Customer Focus
  12. Actually Care
  13. Use positive words
  14. ACW < 6%
  15. Active Listen
  16. Help another department
  17. No Snarky Comments
  18. Give Detailed Info
  19. Note while on call
  20. Smile on your call
  21. Ask how their day is
  22. Be Polite
  23. Stay on Task
  24. Positive Attitude
  25. "Thank YOU"