Actually Care Probe for Details 80% Customer Focus Ask how their day is Use positive words 97% + Daily Q/A Positive Attitude Be Knowledge- able Don't Rush Go Above and Beyond "Thank YOU" Be Polite Top production Show Empathy Note while on call ACW < 6% No Snarky Comments Don't Interrupt Smile on your call 150+ Daily Calls Stay on Task Help another department Pleasant Tone Give Detailed Info Active Listen Actually Care Probe for Details 80% Customer Focus Ask how their day is Use positive words 97% + Daily Q/A Positive Attitude Be Knowledge- able Don't Rush Go Above and Beyond "Thank YOU" Be Polite Top production Show Empathy Note while on call ACW < 6% No Snarky Comments Don't Interrupt Smile on your call 150+ Daily Calls Stay on Task Help another department Pleasant Tone Give Detailed Info Active Listen
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Actually Care
Probe for Details
80% Customer Focus
Ask how their day is
Use positive words
97% + Daily Q/A
Positive Attitude
Be Knowledge-able
Don't Rush
Go Above and Beyond
"Thank YOU"
Be Polite
Top production
Show Empathy
Note while on call
ACW < 6%
No Snarky Comments
Don't
Interrupt
Smile on your call
150+ Daily Calls
Stay on Task
Help another department
Pleasant Tone
Give Detailed Info
Active Listen