Don't Interrupt Top production Go Above and Beyond 97% + Daily Q/A Don't Rush Pleasant Tone Show Empathy Probe for Details Be Knowledge- able 150+ Daily Calls 80% Customer Focus Actually Care Use positive words ACW < 6% Active Listen Help another department No Snarky Comments Give Detailed Info Note while on call Smile on your call Ask how their day is Be Polite Stay on Task Positive Attitude "Thank YOU" Don't Interrupt Top production Go Above and Beyond 97% + Daily Q/A Don't Rush Pleasant Tone Show Empathy Probe for Details Be Knowledge- able 150+ Daily Calls 80% Customer Focus Actually Care Use positive words ACW < 6% Active Listen Help another department No Snarky Comments Give Detailed Info Note while on call Smile on your call Ask how their day is Be Polite Stay on Task Positive Attitude "Thank YOU"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Don't
Interrupt
Top production
Go Above and Beyond
97% + Daily Q/A
Don't Rush
Pleasant Tone
Show Empathy
Probe for Details
Be Knowledge-able
150+ Daily Calls
80% Customer Focus
Actually Care
Use positive words
ACW < 6%
Active Listen
Help another department
No Snarky Comments
Give Detailed Info
Note while on call
Smile on your call
Ask how their day is
Be Polite
Stay on Task
Positive Attitude
"Thank YOU"