ActuallyCareProbeforDetails80%CustomerFocusAsk howtheir dayisUsepositivewords97% +DailyQ/APositiveAttitudeBeKnowledge-ableDon'tRushGo AboveandBeyond"ThankYOU"BePoliteTopproductionShowEmpathyNotewhileon callACW< 6%No SnarkyCommentsDon'tInterruptSmileon yourcall150+DailyCallsStay onTaskHelpanotherdepartmentPleasantToneGiveDetailedInfoActiveListenActuallyCareProbeforDetails80%CustomerFocusAsk howtheir dayisUsepositivewords97% +DailyQ/APositiveAttitudeBeKnowledge-ableDon'tRushGo AboveandBeyond"ThankYOU"BePoliteTopproductionShowEmpathyNotewhileon callACW< 6%No SnarkyCommentsDon'tInterruptSmileon yourcall150+DailyCallsStay onTaskHelpanotherdepartmentPleasantToneGiveDetailedInfoActiveListen

Customer Experience BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Actually Care
  2. Probe for Details
  3. 80% Customer Focus
  4. Ask how their day is
  5. Use positive words
  6. 97% + Daily Q/A
  7. Positive Attitude
  8. Be Knowledge-able
  9. Don't Rush
  10. Go Above and Beyond
  11. "Thank YOU"
  12. Be Polite
  13. Top production
  14. Show Empathy
  15. Note while on call
  16. ACW < 6%
  17. No Snarky Comments
  18. Don't Interrupt
  19. Smile on your call
  20. 150+ Daily Calls
  21. Stay on Task
  22. Help another department
  23. Pleasant Tone
  24. Give Detailed Info
  25. Active Listen