This bingo card has a free space and 34 words: "This is a business!", "Can we get this sped up any?", "This is ridiculous", "We're losing [lots of] money", "Do you know when this will be fixed?", "I called this in [amount of time] ago!", Doesn't have correct information for identifying the trouble line/circuit, Refusing to troubleshoot, Can't be verified, "We've been down for [amount of time] now", NNE Call, Carrier being pushy, Pushback from another team, Wants tech expedited, "Do you know when a tech will be out" in a place we don't schedule, Calling within the first hour looking for update on a ticket, Trying to escalate on the initial call, Call should've gone to another team but they're not in, Ticket is with a carrier and we don't have updates from them to give customer, 5+ customers waiting in queue, Not a CCI customer, 6+ minute longest wait in queue, Should've called 811, Another department doesn't know something they should, You don't know something you should, Hangs up on you while on hold, Calls and hangs up immediately, Phisher, Dead air, Severe noise while talking with customer, Another team tries to transfer you a call that doesn't go to you, Need call examples, 10+ people on available and On available status for 40+ minutes.
Call | Systems Bingo | Payroll Bingo | Payroll Bingo | December 2020
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