"We've beendown for[amount oftime] now""Do you knowwhen a techwill be out" ina place wedon't schedule"We'relosing[lots of]money"CarrierbeingpushyRefusing totroubleshootDeadair10+people onavailableYou don'tknowsomethingyou shouldSeverenoise whiletalking withcustomerShould'vecalled811PhisherPushbackfromanotherteamCalls andhangs upimmediately"Can weget thissped upany?""This isridiculous"6+ minutelongestwait inqueueCall should'vegone toanother teambut they're notinDoesn't havecorrectinformation foridentifying thetroubleline/circuit5+customerswaiting inqueueCan'tbeverifiedTicket is with acarrier and wedon't haveupdates fromthem to givecustomerOnavailablestatus for40+ minutesTrying toescalateon theinitial callNot aCCIcustomer"Do youknow whenthis will befixed?"WantstechexpeditedCalling withinthe first hourlooking forupdate on aticket"This is abusiness!"Anotherdepartmentdoesn't knowsomethingthey shouldHangs upon youwhile onhold"I calledthis in[amount oftime] ago!"Need callexamplesNNECallAnother teamtries to transferyou a call thatdoesn't go toyou"We've beendown for[amount oftime] now""Do you knowwhen a techwill be out" ina place wedon't schedule"We'relosing[lots of]money"CarrierbeingpushyRefusing totroubleshootDeadair10+people onavailableYou don'tknowsomethingyou shouldSeverenoise whiletalking withcustomerShould'vecalled811PhisherPushbackfromanotherteamCalls andhangs upimmediately"Can weget thissped upany?""This isridiculous"6+ minutelongestwait inqueueCall should'vegone toanother teambut they're notinDoesn't havecorrectinformation foridentifying thetroubleline/circuit5+customerswaiting inqueueCan'tbeverifiedTicket is with acarrier and wedon't haveupdates fromthem to givecustomerOnavailablestatus for40+ minutesTrying toescalateon theinitial callNot aCCIcustomer"Do youknow whenthis will befixed?"WantstechexpeditedCalling withinthe first hourlooking forupdate on aticket"This is abusiness!"Anotherdepartmentdoesn't knowsomethingthey shouldHangs upon youwhile onhold"I calledthis in[amount oftime] ago!"Need callexamplesNNECallAnother teamtries to transferyou a call thatdoesn't go toyou

Call Bingo V1.2.1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "We've been down for [amount of time] now"
  2. "Do you know when a tech will be out" in a place we don't schedule
  3. "We're losing [lots of] money"
  4. Carrier being pushy
  5. Refusing to troubleshoot
  6. Dead air
  7. 10+ people on available
  8. You don't know something you should
  9. Severe noise while talking with customer
  10. Should've called 811
  11. Phisher
  12. Pushback from another team
  13. Calls and hangs up immediately
  14. "Can we get this sped up any?"
  15. "This is ridiculous"
  16. 6+ minute longest wait in queue
  17. Call should've gone to another team but they're not in
  18. Doesn't have correct information for identifying the trouble line/circuit
  19. 5+ customers waiting in queue
  20. Can't be verified
  21. Ticket is with a carrier and we don't have updates from them to give customer
  22. On available status for 40+ minutes
  23. Trying to escalate on the initial call
  24. Not a CCI customer
  25. "Do you know when this will be fixed?"
  26. Wants tech expedited
  27. Calling within the first hour looking for update on a ticket
  28. "This is a business!"
  29. Another department doesn't know something they should
  30. Hangs up on you while on hold
  31. "I called this in [amount of time] ago!"
  32. Need call examples
  33. NNE Call
  34. Another team tries to transfer you a call that doesn't go to you