(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refusing to troubleshoot
Not a CCI customer
Doesn't have correct information for identifying the trouble line/circuit
Dead air
Trying to escalate on the initial call
Pushback from another team
"Do you know when a tech will be out" in a place we don't schedule
Should've called 811
Severe noise while talking with customer
"This is ridiculous"
Wants tech expedited
"We're losing [lots of] money"
You don't know something you should
Another team tries to transfer you a call that doesn't go to you
Calling within the first hour looking for update on a ticket
Need call examples
Carrier being pushy
Can't be verified
"I called this in [amount of time] ago!"
On available status for 40+ minutes
Call should've gone to another team but they're not in
10+ people on available
"This is a business!"
Another department doesn't know something they should
6+ minute longest wait in queue
Calls and hangs up immediately
"Can we get this sped up any?"
Ticket is with a carrier and we don't have updates from them to give customer
