(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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On available status for 40+ minutes
Phisher
"Do you know when a tech will be out" in a place we don't schedule
Should've called 811
6+ minute longest wait in queue
Pushback from another team
"Do you know when this will be fixed?"
Another department doesn't know something they should
"I called this in [amount of time] ago!"
NNE Call
Ticket is with a carrier and we don't have updates from them to give customer
Refusing to troubleshoot
Carrier being pushy
Not a CCI customer
"We're losing [lots of] money"
Need call examples
Calls and hangs up immediately
Dead air
10+ people on available
Can't be verified
Doesn't have correct information for identifying the trouble line/circuit
"This is ridiculous"
Trying to escalate on the initial call
Calling within the first hour looking for update on a ticket
You don't know something you should
Call should've gone to another team but they're not in
Hangs up on you while on hold
"Can we get this sped up any?"
Another team tries to transfer you a call that doesn't go to you
