(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Need call examples
"Do you know when this will be fixed?"
Trying to escalate on the initial call
Can't be verified
Wants tech expedited
"We've been down for [amount of time] now"
5+ customers waiting in queue
"Can we get this sped up any?"
Ticket is with a carrier and we don't have updates from them to give customer
Call should've gone to another team but they're not in
Phisher
Another department doesn't know something they should
Not a CCI customer
Severe noise while talking with customer
Pushback from another team
"I called this in [amount of time] ago!"
"We're losing [lots of] money"
You don't know something you should
Carrier being pushy
Calls and hangs up immediately
On available status for 40+ minutes
Should've called 811
NNE Call
Dead air
Calling within the first hour looking for update on a ticket
Hangs up on you while on hold
6+ minute longest wait in queue
10+ people on available
Doesn't have correct information for identifying the trouble line/circuit
"Do you know when a tech will be out" in a place we don't schedule
"This is a business!"
Another team tries to transfer you a call that doesn't go to you
