(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Do you know when this will be fixed?"
Phisher
NNE Call
Refusing to troubleshoot
Trying to escalate on the initial call
Severe noise while talking with customer
Hangs up on you while on hold
"Do you know when a tech will be out" in a place we don't schedule
Call should've gone to another team but they're not in
Pushback from another team
Ticket is with a carrier and we don't have updates from them to give customer
Dead air
"This is ridiculous"
Should've called 811
"We're losing [lots of] money"
"This is a business!"
Calling within the first hour looking for update on a ticket
Another department doesn't know something they should
6+ minute longest wait in queue
Carrier being pushy
Calls and hangs up immediately
10+ people on available
"We've been down for [amount of time] now"
Wants tech expedited
Can't be verified
Need call examples
"I called this in [amount of time] ago!"
You don't know something you should
5+ customers waiting in queue
"Can we get this sped up any?"
Another team tries to transfer you a call that doesn't go to you
Doesn't have correct information for identifying the trouble line/circuit
