(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
Trying to escalate on the initial call
Phisher
"This is ridiculous"
Wants tech expedited
Ticket is with a carrier and we don't have updates from them to give customer
Not a CCI customer
Can't be verified
You don't know something you should
10+ people on available
Dead air
6+ minute longest wait in queue
"Do you know when this will be fixed?"
NNE Call
Carrier being pushy
Refusing to troubleshoot
On available status for 40+ minutes
Pushback from another team
Another team tries to transfer you a call that doesn't go to you
Another department doesn't know something they should
5+ customers waiting in queue
Call should've gone to another team but they're not in
Need call examples
"I called this in [amount of time] ago!"
"We're losing [lots of] money"
Calling within the first hour looking for update on a ticket
"This is a business!"
Hangs up on you while on hold
Severe noise while talking with customer
Calls and hangs up immediately
Should've called 811
"We've been down for [amount of time] now"
"Can we get this sped up any?"
"Do you know when a tech will be out" in a place we don't schedule
Doesn't have correct information for identifying the trouble line/circuit
