(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You don't know something you should
Not a CCI customer
Can't be verified
Pushback from another team
Dead air
Call should've gone to another team but they're not in
"Can we get this sped up any?"
"Do you know when this will be fixed?"
Ticket is with a carrier and we don't have updates from them to give customer
Calling within the first hour looking for update on a ticket
Another department doesn't know something they should
Trying to escalate on the initial call
"Do you know when a tech will be out" in a place we don't schedule
Refusing to troubleshoot
"I called this in [amount of time] ago!"
5+ customers waiting in queue
"We've been down for [amount of time] now"
"We're losing [lots of] money"
Need call examples
6+ minute longest wait in queue
Calls and hangs up immediately
Severe noise while talking with customer
Hangs up on you while on hold
10+ people on available
Should've called 811
Doesn't have correct information for identifying the trouble line/circuit
NNE Call
On available status for 40+ minutes
Wants tech expedited
Carrier being pushy
"This is a business!"
Another team tries to transfer you a call that doesn't go to you
