(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
Calling within the first hour looking for update on a ticket
Should've called 811
Dead air
10+ people on available
"I called this in [amount of time] ago!"
Need call examples
"We're losing [lots of] money"
6+ minute longest wait in queue
"Do you know when this will be fixed?"
Trying to escalate on the initial call
Carrier being pushy
Another team tries to transfer you a call that doesn't go to you
Not a CCI customer
Wants tech expedited
Calls and hangs up immediately
Can't be verified
Another department doesn't know something they should
On available status for 40+ minutes
"This is ridiculous"
NNE Call
Pushback from another team
You don't know something you should
Doesn't have correct information for identifying the trouble line/circuit
5+ customers waiting in queue
"Do you know when a tech will be out" in a place we don't schedule
Ticket is with a carrier and we don't have updates from them to give customer
Severe noise while talking with customer
Hangs up on you while on hold
Call should've gone to another team but they're not in
