(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Calling within the first hour looking for update on a ticket
"Can we get this sped up any?"
"This is a business!"
"We're losing [lots of] money"
"We've been down for [amount of time] now"
Doesn't have correct information for identifying the trouble line/circuit
Can't be verified
10+ people on available
6+ minute longest wait in queue
Pushback from another team
Refusing to troubleshoot
Another department doesn't know something they should
"This is ridiculous"
Wants tech expedited
"Do you know when this will be fixed?"
"I called this in [amount of time] ago!"
5+ customers waiting in queue
Not a CCI customer
NNE Call
Carrier being pushy
Phisher
Hangs up on you while on hold
Another team tries to transfer you a call that doesn't go to you
Call should've gone to another team but they're not in
Dead air
Ticket is with a carrier and we don't have updates from them to give customer
Need call examples
Should've called 811
Severe noise while talking with customer
Trying to escalate on the initial call
"Do you know when a tech will be out" in a place we don't schedule
