(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pushback from another team
You don't know something you should
Wants tech expedited
Doesn't have correct information for identifying the trouble line/circuit
Carrier being pushy
Another department doesn't know something they should
Another team tries to transfer you a call that doesn't go to you
Calling within the first hour looking for update on a ticket
"This is ridiculous"
"Can we get this sped up any?"
"Do you know when this will be fixed?"
On available status for 40+ minutes
"I called this in [amount of time] ago!"
Calls and hangs up immediately
Phisher
Can't be verified
"Do you know when a tech will be out" in a place we don't schedule
Hangs up on you while on hold
Severe noise while talking with customer
Not a CCI customer
"We've been down for [amount of time] now"
Trying to escalate on the initial call
6+ minute longest wait in queue
Should've called 811
Ticket is with a carrier and we don't have updates from them to give customer
Dead air
Refusing to troubleshoot
Call should've gone to another team but they're not in
