(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Not a CCI customer
Need call examples
Carrier being pushy
"This is ridiculous"
On available status for 40+ minutes
"Do you know when this will be fixed?"
"This is a business!"
You don't know something you should
Can't be verified
Call should've gone to another team but they're not in
"We're losing [lots of] money"
"Do you know when a tech will be out" in a place we don't schedule
Hangs up on you while on hold
Phisher
6+ minute longest wait in queue
Another department doesn't know something they should
Calls and hangs up immediately
Pushback from another team
"We've been down for [amount of time] now"
Calling within the first hour looking for update on a ticket
Another team tries to transfer you a call that doesn't go to you
"Can we get this sped up any?"
Ticket is with a carrier and we don't have updates from them to give customer
5+ customers waiting in queue
10+ people on available
Wants tech expedited
NNE Call
Dead air
Severe noise while talking with customer
Doesn't have correct information for identifying the trouble line/circuit
