(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refusing to troubleshoot
Can't be verified
Pushback from another team
Trying to escalate on the initial call
"Do you know when this will be fixed?"
NNE Call
You don't know something you should
Should've called 811
10+ people on available
Need call examples
Wants tech expedited
Not a CCI customer
"This is a business!"
Doesn't have correct information for identifying the trouble line/circuit
Ticket is with a carrier and we don't have updates from them to give customer
Another team tries to transfer you a call that doesn't go to you
"Can we get this sped up any?"
Severe noise while talking with customer
"I called this in [amount of time] ago!"
"Do you know when a tech will be out" in a place we don't schedule
Hangs up on you while on hold
On available status for 40+ minutes
Calling within the first hour looking for update on a ticket
Call should've gone to another team but they're not in
"This is ridiculous"
6+ minute longest wait in queue
"We've been down for [amount of time] now"
Another department doesn't know something they should
