(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refusing to troubleshoot
"We're losing [lots of] money"
"Do you know when a tech will be out" in a place we don't schedule
Need call examples
Severe noise while talking with customer
Phisher
Can't be verified
Should've called 811
"This is ridiculous"
NNE Call
Dead air
Calling within the first hour looking for update on a ticket
Doesn't have correct information for identifying the trouble line/circuit
5+ customers waiting in queue
10+ people on available
Hangs up on you while on hold
Another department doesn't know something they should
You don't know something you should
"We've been down for [amount of time] now"
"I called this in [amount of time] ago!"
Carrier being pushy
Wants tech expedited
Ticket is with a carrier and we don't have updates from them to give customer
Call should've gone to another team but they're not in
Trying to escalate on the initial call
"This is a business!"
On available status for 40+ minutes
6+ minute longest wait in queue
Another team tries to transfer you a call that doesn't go to you
