(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Severe noise while talking with customer
Should've called 811
5+ customers waiting in queue
You don't know something you should
"I called this in [amount of time] ago!"
Not a CCI customer
"This is a business!"
Hangs up on you while on hold
Need call examples
Dead air
"We're losing [lots of] money"
Call should've gone to another team but they're not in
Another department doesn't know something they should
Calling within the first hour looking for update on a ticket
NNE Call
Wants tech expedited
"Can we get this sped up any?"
"Do you know when a tech will be out" in a place we don't schedule
Another team tries to transfer you a call that doesn't go to you
Doesn't have correct information for identifying the trouble line/circuit
6+ minute longest wait in queue
On available status for 40+ minutes
10+ people on available
Ticket is with a carrier and we don't have updates from them to give customer
