(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Phisher
Pushback from another team
"I called this in [amount of time] ago!"
"We've been down for [amount of time] now"
Calling within the first hour looking for update on a ticket
Another team tries to transfer you a call that doesn't go to you
Should've called 811
Wants tech expedited
"This is ridiculous"
Ticket is with a carrier and we don't have updates from them to give customer
"This is a business!"
On available status for 40+ minutes
Carrier being pushy
6+ minute longest wait in queue
10+ people on available
You don't know something you should
Severe noise while talking with customer
"Can we get this sped up any?"
"Do you know when this will be fixed?"
Trying to escalate on the initial call
Need call examples
Dead air
Call should've gone to another team but they're not in
Doesn't have correct information for identifying the trouble line/circuit
Calls and hangs up immediately
"We're losing [lots of] money"
Refusing to troubleshoot
NNE Call
"Do you know when a tech will be out" in a place we don't schedule
Can't be verified
5+ customers waiting in queue
Hangs up on you while on hold
Not a CCI customer
Another department doesn't know something they should
