"Do you knowwhen a techwill be out" ina place wedon't scheduleTicket is with acarrier and wedon't haveupdates fromthem to givecustomerAnotherdepartmentdoesn't knowsomethingthey should10+people onavailableDoesn't havecorrectinformation foridentifying thetroubleline/circuitCall should'vegone toanother teambut they're notinPhisher5+customerswaiting inqueueCan'tbeverifiedOnavailablestatus for40+ minutesCalling withinthe first hourlooking forupdate on aticket6+ minutelongestwait inqueueAnother teamtries to transferyou a call thatdoesn't go toyou"I calledthis in[amount oftime] ago!""Can weget thissped upany?"PushbackfromanotherteamCarrierbeingpushy"Do youknow whenthis will befixed?""This is abusiness!"Not aCCIcustomerWantstechexpeditedTrying toescalateon theinitial call"We'relosing[lots of]money"NNECallNeed callexamples"This isridiculous"Calls andhangs upimmediatelyDeadairRefusing totroubleshootShould'vecalled811Severenoise whiletalking withcustomerYou don'tknowsomethingyou should"We've beendown for[amount oftime] now"Hangs upon youwhile onhold"Do you knowwhen a techwill be out" ina place wedon't scheduleTicket is with acarrier and wedon't haveupdates fromthem to givecustomerAnotherdepartmentdoesn't knowsomethingthey should10+people onavailableDoesn't havecorrectinformation foridentifying thetroubleline/circuitCall should'vegone toanother teambut they're notinPhisher5+customerswaiting inqueueCan'tbeverifiedOnavailablestatus for40+ minutesCalling withinthe first hourlooking forupdate on aticket6+ minutelongestwait inqueueAnother teamtries to transferyou a call thatdoesn't go toyou"I calledthis in[amount oftime] ago!""Can weget thissped upany?"PushbackfromanotherteamCarrierbeingpushy"Do youknow whenthis will befixed?""This is abusiness!"Not aCCIcustomerWantstechexpeditedTrying toescalateon theinitial call"We'relosing[lots of]money"NNECallNeed callexamples"This isridiculous"Calls andhangs upimmediatelyDeadairRefusing totroubleshootShould'vecalled811Severenoise whiletalking withcustomerYou don'tknowsomethingyou should"We've beendown for[amount oftime] now"Hangs upon youwhile onhold

Call Bingo V1.2.1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Do you know when a tech will be out" in a place we don't schedule
  2. Ticket is with a carrier and we don't have updates from them to give customer
  3. Another department doesn't know something they should
  4. 10+ people on available
  5. Doesn't have correct information for identifying the trouble line/circuit
  6. Call should've gone to another team but they're not in
  7. Phisher
  8. 5+ customers waiting in queue
  9. Can't be verified
  10. On available status for 40+ minutes
  11. Calling within the first hour looking for update on a ticket
  12. 6+ minute longest wait in queue
  13. Another team tries to transfer you a call that doesn't go to you
  14. "I called this in [amount of time] ago!"
  15. "Can we get this sped up any?"
  16. Pushback from another team
  17. Carrier being pushy
  18. "Do you know when this will be fixed?"
  19. "This is a business!"
  20. Not a CCI customer
  21. Wants tech expedited
  22. Trying to escalate on the initial call
  23. "We're losing [lots of] money"
  24. NNE Call
  25. Need call examples
  26. "This is ridiculous"
  27. Calls and hangs up immediately
  28. Dead air
  29. Refusing to troubleshoot
  30. Should've called 811
  31. Severe noise while talking with customer
  32. You don't know something you should
  33. "We've been down for [amount of time] now"
  34. Hangs up on you while on hold