This bingo card has a free space and 24 words: Increase your knowledge in an OEM software., What is an example of resourcefulness?, Assist another tech with troubleshooting., Work 3+ tickets out of the inbox (same day)., Learn a new process., Assist with projects and tasks that are delegated., Have your personal inbox up to date., Tell a lead the P.R.I.D.E. focus of the week., Utilize a SME., ASA ninja! Grab calls the quickest on your team for a day., What is P.R.I.D.E.?, What does the "I" mean in P.R.I.D.E.?, At your desk and ready to take calls at the START of your shift (5 days in a row)., Positivity - what does it mean to you?, Become a SME., Outstanding ticket documentation (following best practices)., Share a customer complement., Possess PMA that lasts ALL day., .Acknowledge a teammate who embodies enthusiasm., Have a KB article published., Involvement in the creation of a NEW process., Brainstorm with a teammate(s) steps that can be taken to resolve a "new" issue., WE metrics - T2C & productivity - both green! and Complete a managed project before the "target date"..
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