ASA ninja!Grab calls thequickest onyour team fora day.Outstandingticketdocumentation(following bestpractices).Becomea SME.Have aKB articlepublished.Work 3+tickets outof the inbox(same day).Assist anothertech withtroubleshooting.What is anexample ofresourcefulness?WE metrics -T2C &productivity -both green!Involvementin thecreation of aNEWprocess.Learn anewprocess.What doesthe "I"mean inP.R.I.D.E.?Positivity -what doesit mean toyou?What isP.R.I.D.E.?Assist withprojects andtasks thataredelegated.Utilizea SME.Complete amanagedproject beforethe "targetdate".PossessPMA thatlasts ALLday.At your deskand ready totake calls at theSTART of yourshift (5 days ina row).Brainstorm witha teammate(s)steps that canbe taken toresolve a "new"issue.Increaseyourknowledge inan OEMsoftware.Tell a leadthe P.R.I.D.E.focus of theweek.Have yourpersonalinbox upto date.Share acustomercomplement..Acknowledgea teammatewhoembodiesenthusiasm.ASA ninja!Grab calls thequickest onyour team fora day.Outstandingticketdocumentation(following bestpractices).Becomea SME.Have aKB articlepublished.Work 3+tickets outof the inbox(same day).Assist anothertech withtroubleshooting.What is anexample ofresourcefulness?WE metrics -T2C &productivity -both green!Involvementin thecreation of aNEWprocess.Learn anewprocess.What doesthe "I"mean inP.R.I.D.E.?Positivity -what doesit mean toyou?What isP.R.I.D.E.?Assist withprojects andtasks thataredelegated.Utilizea SME.Complete amanagedproject beforethe "targetdate".PossessPMA thatlasts ALLday.At your deskand ready totake calls at theSTART of yourshift (5 days ina row).Brainstorm witha teammate(s)steps that canbe taken toresolve a "new"issue.Increaseyourknowledge inan OEMsoftware.Tell a leadthe P.R.I.D.E.focus of theweek.Have yourpersonalinbox upto date.Share acustomercomplement..Acknowledgea teammatewhoembodiesenthusiasm.

PRIDE Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ASA ninja! Grab calls the quickest on your team for a day.
  2. Outstanding ticket documentation (following best practices).
  3. Become a SME.
  4. Have a KB article published.
  5. Work 3+ tickets out of the inbox (same day).
  6. Assist another tech with troubleshooting.
  7. What is an example of resourcefulness?
  8. WE metrics - T2C & productivity - both green!
  9. Involvement in the creation of a NEW process.
  10. Learn a new process.
  11. What does the "I" mean in P.R.I.D.E.?
  12. Positivity - what does it mean to you?
  13. What is P.R.I.D.E.?
  14. Assist with projects and tasks that are delegated.
  15. Utilize a SME.
  16. Complete a managed project before the "target date".
  17. Possess PMA that lasts ALL day.
  18. At your desk and ready to take calls at the START of your shift (5 days in a row).
  19. Brainstorm with a teammate(s) steps that can be taken to resolve a "new" issue.
  20. Increase your knowledge in an OEM software.
  21. Tell a lead the P.R.I.D.E. focus of the week.
  22. Have your personal inbox up to date.
  23. Share a customer complement.
  24. .Acknowledge a teammate who embodies enthusiasm.