Have aKB articlepublished.Share acustomercomplement.Involvementin thecreation of aNEWprocess.Complete amanagedproject beforethe "targetdate".At your deskand ready totake calls at theSTART of yourshift (5 days ina row).Outstandingticketdocumentation(following bestpractices).Brainstorm witha teammate(s)steps that canbe taken toresolve a "new"issue.Becomea SME.Positivity -what doesit mean toyou?Utilizea SME.Increaseyourknowledge inan OEMsoftware.WE metrics -T2C &productivity -both green!.Acknowledgea teammatewhoembodiesenthusiasm.Have yourpersonalinbox upto date.What doesthe "I"mean inP.R.I.D.E.?What isP.R.I.D.E.?Work 3+tickets outof the inbox(same day).Assist anothertech withtroubleshooting.PossessPMA thatlasts ALLday.Learn anewprocess.Assist withprojects andtasks thataredelegated.Tell a leadthe P.R.I.D.E.focus of theweek.What is anexample ofresourcefulness?ASA ninja!Grab calls thequickest onyour team fora day.Have aKB articlepublished.Share acustomercomplement.Involvementin thecreation of aNEWprocess.Complete amanagedproject beforethe "targetdate".At your deskand ready totake calls at theSTART of yourshift (5 days ina row).Outstandingticketdocumentation(following bestpractices).Brainstorm witha teammate(s)steps that canbe taken toresolve a "new"issue.Becomea SME.Positivity -what doesit mean toyou?Utilizea SME.Increaseyourknowledge inan OEMsoftware.WE metrics -T2C &productivity -both green!.Acknowledgea teammatewhoembodiesenthusiasm.Have yourpersonalinbox upto date.What doesthe "I"mean inP.R.I.D.E.?What isP.R.I.D.E.?Work 3+tickets outof the inbox(same day).Assist anothertech withtroubleshooting.PossessPMA thatlasts ALLday.Learn anewprocess.Assist withprojects andtasks thataredelegated.Tell a leadthe P.R.I.D.E.focus of theweek.What is anexample ofresourcefulness?ASA ninja!Grab calls thequickest onyour team fora day.

PRIDE Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a KB article published.
  2. Share a customer complement.
  3. Involvement in the creation of a NEW process.
  4. Complete a managed project before the "target date".
  5. At your desk and ready to take calls at the START of your shift (5 days in a row).
  6. Outstanding ticket documentation (following best practices).
  7. Brainstorm with a teammate(s) steps that can be taken to resolve a "new" issue.
  8. Become a SME.
  9. Positivity - what does it mean to you?
  10. Utilize a SME.
  11. Increase your knowledge in an OEM software.
  12. WE metrics - T2C & productivity - both green!
  13. .Acknowledge a teammate who embodies enthusiasm.
  14. Have your personal inbox up to date.
  15. What does the "I" mean in P.R.I.D.E.?
  16. What is P.R.I.D.E.?
  17. Work 3+ tickets out of the inbox (same day).
  18. Assist another tech with troubleshooting.
  19. Possess PMA that lasts ALL day.
  20. Learn a new process.
  21. Assist with projects and tasks that are delegated.
  22. Tell a lead the P.R.I.D.E. focus of the week.
  23. What is an example of resourcefulness?
  24. ASA ninja! Grab calls the quickest on your team for a day.