Learn anewprocess.Becomea SME.Brainstorm witha teammate(s)steps that canbe taken toresolve a "new"issue.Have aKB articlepublished.Utilizea SME.Tell a leadthe P.R.I.D.E.focus of theweek.Assist withprojects andtasks thataredelegated.At your deskand ready totake calls at theSTART of yourshift (5 days ina row).Outstandingticketdocumentation(following bestpractices).PossessPMA thatlasts ALLday.Positivity -what doesit mean toyou?Increaseyourknowledge inan OEMsoftware.WE metrics -T2C &productivity -both green!What isP.R.I.D.E.?What doesthe "I"mean inP.R.I.D.E.?Share acustomercomplement.What is anexample ofresourcefulness?ASA ninja!Grab calls thequickest onyour team fora day.Work 3+tickets outof the inbox(same day).Involvementin thecreation of aNEWprocess.Complete amanagedproject beforethe "targetdate"..Acknowledgea teammatewhoembodiesenthusiasm.Assist anothertech withtroubleshooting.Have yourpersonalinbox upto date.Learn anewprocess.Becomea SME.Brainstorm witha teammate(s)steps that canbe taken toresolve a "new"issue.Have aKB articlepublished.Utilizea SME.Tell a leadthe P.R.I.D.E.focus of theweek.Assist withprojects andtasks thataredelegated.At your deskand ready totake calls at theSTART of yourshift (5 days ina row).Outstandingticketdocumentation(following bestpractices).PossessPMA thatlasts ALLday.Positivity -what doesit mean toyou?Increaseyourknowledge inan OEMsoftware.WE metrics -T2C &productivity -both green!What isP.R.I.D.E.?What doesthe "I"mean inP.R.I.D.E.?Share acustomercomplement.What is anexample ofresourcefulness?ASA ninja!Grab calls thequickest onyour team fora day.Work 3+tickets outof the inbox(same day).Involvementin thecreation of aNEWprocess.Complete amanagedproject beforethe "targetdate"..Acknowledgea teammatewhoembodiesenthusiasm.Assist anothertech withtroubleshooting.Have yourpersonalinbox upto date.

PRIDE Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn a new process.
  2. Become a SME.
  3. Brainstorm with a teammate(s) steps that can be taken to resolve a "new" issue.
  4. Have a KB article published.
  5. Utilize a SME.
  6. Tell a lead the P.R.I.D.E. focus of the week.
  7. Assist with projects and tasks that are delegated.
  8. At your desk and ready to take calls at the START of your shift (5 days in a row).
  9. Outstanding ticket documentation (following best practices).
  10. Possess PMA that lasts ALL day.
  11. Positivity - what does it mean to you?
  12. Increase your knowledge in an OEM software.
  13. WE metrics - T2C & productivity - both green!
  14. What is P.R.I.D.E.?
  15. What does the "I" mean in P.R.I.D.E.?
  16. Share a customer complement.
  17. What is an example of resourcefulness?
  18. ASA ninja! Grab calls the quickest on your team for a day.
  19. Work 3+ tickets out of the inbox (same day).
  20. Involvement in the creation of a NEW process.
  21. Complete a managed project before the "target date".
  22. .Acknowledge a teammate who embodies enthusiasm.
  23. Assist another tech with troubleshooting.
  24. Have your personal inbox up to date.