This bingo card has a free space and 66 words: When a guest won't stay put, Calls that take longer than 20 min, Starts call with can I speak to a supervisor, When they mention another company, Name drops VR executive, Asking for locals discount, Mothers booking for employees, Former employee wanting discount, "Why does it take so long", "Can you guarantee the time?", Asks for refund inside 24 hrs, no reason, Mad they were kicked off shuttle, Creative insult, VR booking within 24 hrs, Badly misspelling names, Explaining change to EME from CME, Guest slept through pickup, Booking within the hour, "Go to the counter", Someone else complaining for guest, Has to hang up on guest, Conference call, Flirted with on phone, Lost parents, "Do you have booster seats?", Booking NO FLT online, "Can I combine discounts?", Books res then gives discount code, Emotional Support Animal, Didn't mention OS luggage, Fixing other agent's mistakes, Wants pickupDowntown Denver, Getting same guest 2 times, Car broke down on I70, Callback after 2 min on hold, Doesn't know we're not CDOT, Doesn't know where they're going, Calls while not sober, Front seat request, Bathroom breaks, Driver/Counter phone number, 3rd party booking gone wrong, not our fault, Price complaint, still books, Doesn't understand flight specific times, Calls to complain while at counter, Spent longer than 10 min on hold with IT, Yelled at by another coworker, Saying booking is wrong when they did it online, Crying at work, Crying guest, Vacation injury, Getting a new concierge, EME Driver booking last minute, Booking a year in advanced, CC decline, blaming it on us, Doesn't know billing zip code, Asking for zip code and getting full address, Loud background, Lost item calls, Guest genuinely makes you smile, When you get the guest's life story, Under 2 min booking, Quote to Normal, Doesn't have flight info, Can you just text it to me? and Someone comes in and rings the bell at counter.
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