3rd party booking gone wrong, not our fault Doesn't have flight info Badly misspelling names Lost parents Asking for locals discount Conference call Flirted with on phone Has to hang up on guest Didn't mention OS luggage Creative insult Doesn't understand flight specific times Crying guest When you get the guest's life story Vacation injury Former employee wanting discount Asks for refund inside 24 hrs, no reason Booking a year in advanced Explaining change to EME from CME Yelled at by another coworker Emotional Support Animal Booking within the hour EME Driver booking last minute Fixing other agent's mistakes Doesn't know we're not CDOT Name drops VR executive Calls that take longer than 20 min "Can I combine discounts?" Calls while not sober Booking NO FLT online Asking for zip code and getting full address Car broke down on I70 Bathroom breaks Under 2 min booking Mad they were kicked off shuttle Crying at work Quote to Normal Callback after 2 min on hold "Can you guarantee the time?" Getting same guest 2 times Saying booking is wrong when they did it online "Do you have booster seats?" VR booking within 24 hrs Front seat request Can you just text it to me? "Go to the counter" Wants pickupDowntown Denver Books res then gives discount code Lost item calls Doesn't know where they're going "Why does it take so long" Driver/Counter phone number Price complaint, still books When a guest won't stay put Loud background Mothers booking for employees Someone else complaining for guest Someone comes in and rings the bell at counter Getting a new concierge CC decline, blaming it on us When they mention another company Doesn't know billing zip code Guest genuinely makes you smile Calls to complain while at counter Spent longer than 10 min on hold with IT Guest slept through pickup Starts call with can I speak to a supervisor 3rd party booking gone wrong, not our fault Doesn't have flight info Badly misspelling names Lost parents Asking for locals discount Conference call Flirted with on phone Has to hang up on guest Didn't mention OS luggage Creative insult Doesn't understand flight specific times Crying guest When you get the guest's life story Vacation injury Former employee wanting discount Asks for refund inside 24 hrs, no reason Booking a year in advanced Explaining change to EME from CME Yelled at by another coworker Emotional Support Animal Booking within the hour EME Driver booking last minute Fixing other agent's mistakes Doesn't know we're not CDOT Name drops VR executive Calls that take longer than 20 min "Can I combine discounts?" Calls while not sober Booking NO FLT online Asking for zip code and getting full address Car broke down on I70 Bathroom breaks Under 2 min booking Mad they were kicked off shuttle Crying at work Quote to Normal Callback after 2 min on hold "Can you guarantee the time?" Getting same guest 2 times Saying booking is wrong when they did it online "Do you have booster seats?" VR booking within 24 hrs Front seat request Can you just text it to me? "Go to the counter" Wants pickupDowntown Denver Books res then gives discount code Lost item calls Doesn't know where they're going "Why does it take so long" Driver/Counter phone number Price complaint, still books When a guest won't stay put Loud background Mothers booking for employees Someone else complaining for guest Someone comes in and rings the bell at counter Getting a new concierge CC decline, blaming it on us When they mention another company Doesn't know billing zip code Guest genuinely makes you smile Calls to complain while at counter Spent longer than 10 min on hold with IT Guest slept through pickup Starts call with can I speak to a supervisor
(Print)
3rd party booking gone wrong, not our fault
Doesn't have flight info
Badly misspelling names
Lost parents
Asking for locals discount
Conference call
Flirted with on phone
Has to hang up on guest
Didn't mention OS luggage
Creative insult
Doesn't understand flight specific times
Crying guest
When you get the guest's life story
Vacation injury
Former employee wanting discount
Asks for refund inside 24 hrs, no reason
Booking a year in advanced
Explaining change to EME from CME
Yelled at by another coworker
Emotional Support Animal
Booking within the hour
EME Driver booking last minute
Fixing other agent's mistakes
Doesn't know we're not CDOT
Name drops VR executive
Calls that take longer than 20 min
"Can I combine discounts?"
Calls while not sober
Booking NO FLT online
Asking for zip code and getting full address
Car broke down on I70
Bathroom breaks
Under 2 min booking
Mad they were kicked off shuttle
Crying at work
Quote to Normal
Callback after 2 min on hold
"Can you guarantee the time?"
Getting same guest 2 times
Saying booking is wrong when they did it online
"Do you have booster seats?"
VR booking within 24 hrs
Front seat request
Can you just text it to me?
"Go to the counter"
Wants pickupDowntown Denver
Books res then gives discount code
Lost item calls
Doesn't know where they're going
"Why does it take so long"
Driver/Counter phone number
Price complaint, still books
When a guest won't stay put
Loud background
Mothers booking for employees
Someone else complaining for guest
Someone comes in and rings the bell at counter
Getting a new concierge
CC decline, blaming it on us
When they mention another company
Doesn't know billing zip code
Guest genuinely makes you smile
Calls to complain while at counter
Spent longer than 10 min on hold with IT
Guest slept through pickup
Starts call with can I speak to a supervisor
