Someone else complaining for guest Former employee wanting discount Booking within the hour Asking for zip code and getting full address Doesn't know where they're going Explaining change to EME from CME Car broke down on I70 Callback after 2 min on hold Doesn't understand flight specific times Booking NO FLT online Name drops VR executive Badly misspelling names Quote to Normal "Do you have booster seats?" VR booking within 24 hrs Driver/Counter phone number Guest genuinely makes you smile Creative insult Vacation injury Someone comes in and rings the bell at counter Wants pickupDowntown Denver Lost parents Asks for refund inside 24 hrs, no reason Mad they were kicked off shuttle "Why does it take so long" "Can I combine discounts?" Front seat request Books res then gives discount code Lost item calls Guest slept through pickup Bathroom breaks Booking a year in advanced Can you just text it to me? Calls to complain while at counter EME Driver booking last minute Under 2 min booking Emotional Support Animal Didn't mention OS luggage Calls while not sober Doesn't know we're not CDOT Spent longer than 10 min on hold with IT CC decline, blaming it on us Calls that take longer than 20 min Doesn't know billing zip code "Can you guarantee the time?" Crying guest Has to hang up on guest Asking for locals discount Loud background Price complaint, still books Crying at work Yelled at by another coworker "Go to the counter" Getting same guest 2 times Getting a new concierge Doesn't have flight info When a guest won't stay put When you get the guest's life story When they mention another company Saying booking is wrong when they did it online 3rd party booking gone wrong, not our fault Starts call with can I speak to a supervisor Fixing other agent's mistakes Conference call Flirted with on phone Mothers booking for employees Someone else complaining for guest Former employee wanting discount Booking within the hour Asking for zip code and getting full address Doesn't know where they're going Explaining change to EME from CME Car broke down on I70 Callback after 2 min on hold Doesn't understand flight specific times Booking NO FLT online Name drops VR executive Badly misspelling names Quote to Normal "Do you have booster seats?" VR booking within 24 hrs Driver/Counter phone number Guest genuinely makes you smile Creative insult Vacation injury Someone comes in and rings the bell at counter Wants pickupDowntown Denver Lost parents Asks for refund inside 24 hrs, no reason Mad they were kicked off shuttle "Why does it take so long" "Can I combine discounts?" Front seat request Books res then gives discount code Lost item calls Guest slept through pickup Bathroom breaks Booking a year in advanced Can you just text it to me? Calls to complain while at counter EME Driver booking last minute Under 2 min booking Emotional Support Animal Didn't mention OS luggage Calls while not sober Doesn't know we're not CDOT Spent longer than 10 min on hold with IT CC decline, blaming it on us Calls that take longer than 20 min Doesn't know billing zip code "Can you guarantee the time?" Crying guest Has to hang up on guest Asking for locals discount Loud background Price complaint, still books Crying at work Yelled at by another coworker "Go to the counter" Getting same guest 2 times Getting a new concierge Doesn't have flight info When a guest won't stay put When you get the guest's life story When they mention another company Saying booking is wrong when they did it online 3rd party booking gone wrong, not our fault Starts call with can I speak to a supervisor Fixing other agent's mistakes Conference call Flirted with on phone Mothers booking for employees
(Print)
Someone else complaining for guest
Former employee wanting discount
Booking within the hour
Asking for zip code and getting full address
Doesn't know where they're going
Explaining change to EME from CME
Car broke down on I70
Callback after 2 min on hold
Doesn't understand flight specific times
Booking NO FLT online
Name drops VR executive
Badly misspelling names
Quote to Normal
"Do you have booster seats?"
VR booking within 24 hrs
Driver/Counter phone number
Guest genuinely makes you smile
Creative insult
Vacation injury
Someone comes in and rings the bell at counter
Wants pickupDowntown Denver
Lost parents
Asks for refund inside 24 hrs, no reason
Mad they were kicked off shuttle
"Why does it take so long"
"Can I combine discounts?"
Front seat request
Books res then gives discount code
Lost item calls
Guest slept through pickup
Bathroom breaks
Booking a year in advanced
Can you just text it to me?
Calls to complain while at counter
EME Driver booking last minute
Under 2 min booking
Emotional Support Animal
Didn't mention OS luggage
Calls while not sober
Doesn't know we're not CDOT
Spent longer than 10 min on hold with IT
CC decline, blaming it on us
Calls that take longer than 20 min
Doesn't know billing zip code
"Can you guarantee the time?"
Crying guest
Has to hang up on guest
Asking for locals discount
Loud background
Price complaint, still books
Crying at work
Yelled at by another coworker
"Go to the counter"
Getting same guest 2 times
Getting a new concierge
Doesn't have flight info
When a guest won't stay put
When you get the guest's life story
When they mention another company
Saying booking is wrong when they did it online
3rd party booking gone wrong, not our fault
Starts call with can I speak to a supervisor
Fixing other agent's mistakes
Conference call
Flirted with on phone
Mothers booking for employees
