Creative insult "Why does it take so long" Wants pickupDowntown Denver When they mention another company Asking for locals discount Asking for zip code and getting full address "Can I combine discounts?" Driver/Counter phone number Name drops VR executive Someone comes in and rings the bell at counter Someone else complaining for guest Calls that take longer than 20 min Starts call with can I speak to a supervisor Conference call 3rd party booking gone wrong, not our fault Callback after 2 min on hold Asks for refund inside 24 hrs, no reason Guest genuinely makes you smile Badly misspelling names "Go to the counter" Former employee wanting discount VR booking within 24 hrs Booking NO FLT online Doesn't know billing zip code Doesn't know where they're going Spent longer than 10 min on hold with IT When you get the guest's life story Yelled at by another coworker Booking within the hour "Do you have booster seats?" Getting same guest 2 times Fixing other agent's mistakes Booking a year in advanced Emotional Support Animal EME Driver booking last minute Vacation injury Loud background Quote to Normal Guest slept through pickup Bathroom breaks Front seat request Doesn't know we're not CDOT Lost item calls Can you just text it to me? Has to hang up on guest Getting a new concierge Doesn't have flight info Calls to complain while at counter Mothers booking for employees Doesn't understand flight specific times Car broke down on I70 Mad they were kicked off shuttle Flirted with on phone CC decline, blaming it on us When a guest won't stay put Saying booking is wrong when they did it online Crying guest Crying at work Calls while not sober Lost parents Under 2 min booking Explaining change to EME from CME "Can you guarantee the time?" Books res then gives discount code Didn't mention OS luggage Price complaint, still books Creative insult "Why does it take so long" Wants pickupDowntown Denver When they mention another company Asking for locals discount Asking for zip code and getting full address "Can I combine discounts?" Driver/Counter phone number Name drops VR executive Someone comes in and rings the bell at counter Someone else complaining for guest Calls that take longer than 20 min Starts call with can I speak to a supervisor Conference call 3rd party booking gone wrong, not our fault Callback after 2 min on hold Asks for refund inside 24 hrs, no reason Guest genuinely makes you smile Badly misspelling names "Go to the counter" Former employee wanting discount VR booking within 24 hrs Booking NO FLT online Doesn't know billing zip code Doesn't know where they're going Spent longer than 10 min on hold with IT When you get the guest's life story Yelled at by another coworker Booking within the hour "Do you have booster seats?" Getting same guest 2 times Fixing other agent's mistakes Booking a year in advanced Emotional Support Animal EME Driver booking last minute Vacation injury Loud background Quote to Normal Guest slept through pickup Bathroom breaks Front seat request Doesn't know we're not CDOT Lost item calls Can you just text it to me? Has to hang up on guest Getting a new concierge Doesn't have flight info Calls to complain while at counter Mothers booking for employees Doesn't understand flight specific times Car broke down on I70 Mad they were kicked off shuttle Flirted with on phone CC decline, blaming it on us When a guest won't stay put Saying booking is wrong when they did it online Crying guest Crying at work Calls while not sober Lost parents Under 2 min booking Explaining change to EME from CME "Can you guarantee the time?" Books res then gives discount code Didn't mention OS luggage Price complaint, still books
(Print)
Creative insult
"Why does it take so long"
Wants pickupDowntown Denver
When they mention another company
Asking for locals discount
Asking for zip code and getting full address
"Can I combine discounts?"
Driver/Counter phone number
Name drops VR executive
Someone comes in and rings the bell at counter
Someone else complaining for guest
Calls that take longer than 20 min
Starts call with can I speak to a supervisor
Conference call
3rd party booking gone wrong, not our fault
Callback after 2 min on hold
Asks for refund inside 24 hrs, no reason
Guest genuinely makes you smile
Badly misspelling names
"Go to the counter"
Former employee wanting discount
VR booking within 24 hrs
Booking NO FLT online
Doesn't know billing zip code
Doesn't know where they're going
Spent longer than 10 min on hold with IT
When you get the guest's life story
Yelled at by another coworker
Booking within the hour
"Do you have booster seats?"
Getting same guest 2 times
Fixing other agent's mistakes
Booking a year in advanced
Emotional Support Animal
EME Driver booking last minute
Vacation injury
Loud background
Quote to Normal
Guest slept through pickup
Bathroom breaks
Front seat request
Doesn't know we're not CDOT
Lost item calls
Can you just text it to me?
Has to hang up on guest
Getting a new concierge
Doesn't have flight info
Calls to complain while at counter
Mothers booking for employees
Doesn't understand flight specific times
Car broke down on I70
Mad they were kicked off shuttle
Flirted with on phone
CC decline, blaming it on us
When a guest won't stay put
Saying booking is wrong when they did it online
Crying guest
Crying at work
Calls while not sober
Lost parents
Under 2 min booking
Explaining change to EME from CME
"Can you guarantee the time?"
Books res then gives discount code
Didn't mention OS luggage
Price complaint, still books
