CC decline, blaming it on us Price complaint, still books Mad they were kicked off shuttle Callback after 2 min on hold Vacation injury Booking NO FLT online Wants pickupDowntown Denver Asks for refund inside 24 hrs, no reason When a guest won't stay put Saying booking is wrong when they did it online Former employee wanting discount Calls to complain while at counter Spent longer than 10 min on hold with IT Quote to Normal When they mention another company Fixing other agent's mistakes Yelled at by another coworker Doesn't understand flight specific times Badly misspelling names Creative insult "Go to the counter" Crying at work Doesn't know where they're going Mothers booking for employees Lost parents Someone comes in and rings the bell at counter Crying guest Front seat request Car broke down on I70 "Why does it take so long" Getting a new concierge Asking for locals discount "Do you have booster seats?" Lost item calls Booking a year in advanced Has to hang up on guest Name drops VR executive VR booking within 24 hrs Guest genuinely makes you smile Flirted with on phone Getting same guest 2 times When you get the guest's life story Loud background Doesn't have flight info Starts call with can I speak to a supervisor Bathroom breaks Guest slept through pickup Asking for zip code and getting full address Conference call "Can I combine discounts?" EME Driver booking last minute Doesn't know we're not CDOT Under 2 min booking "Can you guarantee the time?" Can you just text it to me? Doesn't know billing zip code Driver/Counter phone number Someone else complaining for guest Booking within the hour Explaining change to EME from CME Calls that take longer than 20 min Emotional Support Animal 3rd party booking gone wrong, not our fault Books res then gives discount code Didn't mention OS luggage Calls while not sober CC decline, blaming it on us Price complaint, still books Mad they were kicked off shuttle Callback after 2 min on hold Vacation injury Booking NO FLT online Wants pickupDowntown Denver Asks for refund inside 24 hrs, no reason When a guest won't stay put Saying booking is wrong when they did it online Former employee wanting discount Calls to complain while at counter Spent longer than 10 min on hold with IT Quote to Normal When they mention another company Fixing other agent's mistakes Yelled at by another coworker Doesn't understand flight specific times Badly misspelling names Creative insult "Go to the counter" Crying at work Doesn't know where they're going Mothers booking for employees Lost parents Someone comes in and rings the bell at counter Crying guest Front seat request Car broke down on I70 "Why does it take so long" Getting a new concierge Asking for locals discount "Do you have booster seats?" Lost item calls Booking a year in advanced Has to hang up on guest Name drops VR executive VR booking within 24 hrs Guest genuinely makes you smile Flirted with on phone Getting same guest 2 times When you get the guest's life story Loud background Doesn't have flight info Starts call with can I speak to a supervisor Bathroom breaks Guest slept through pickup Asking for zip code and getting full address Conference call "Can I combine discounts?" EME Driver booking last minute Doesn't know we're not CDOT Under 2 min booking "Can you guarantee the time?" Can you just text it to me? Doesn't know billing zip code Driver/Counter phone number Someone else complaining for guest Booking within the hour Explaining change to EME from CME Calls that take longer than 20 min Emotional Support Animal 3rd party booking gone wrong, not our fault Books res then gives discount code Didn't mention OS luggage Calls while not sober
(Print)
CC decline, blaming it on us
Price complaint, still books
Mad they were kicked off shuttle
Callback after 2 min on hold
Vacation injury
Booking NO FLT online
Wants pickupDowntown Denver
Asks for refund inside 24 hrs, no reason
When a guest won't stay put
Saying booking is wrong when they did it online
Former employee wanting discount
Calls to complain while at counter
Spent longer than 10 min on hold with IT
Quote to Normal
When they mention another company
Fixing other agent's mistakes
Yelled at by another coworker
Doesn't understand flight specific times
Badly misspelling names
Creative insult
"Go to the counter"
Crying at work
Doesn't know where they're going
Mothers booking for employees
Lost parents
Someone comes in and rings the bell at counter
Crying guest
Front seat request
Car broke down on I70
"Why does it take so long"
Getting a new concierge
Asking for locals discount
"Do you have booster seats?"
Lost item calls
Booking a year in advanced
Has to hang up on guest
Name drops VR executive
VR booking within 24 hrs
Guest genuinely makes you smile
Flirted with on phone
Getting same guest 2 times
When you get the guest's life story
Loud background
Doesn't have flight info
Starts call with can I speak to a supervisor
Bathroom breaks
Guest slept through pickup
Asking for zip code and getting full address
Conference call
"Can I combine discounts?"
EME Driver booking last minute
Doesn't know we're not CDOT
Under 2 min booking
"Can you guarantee the time?"
Can you just text it to me?
Doesn't know billing zip code
Driver/Counter phone number
Someone else complaining for guest
Booking within the hour
Explaining change to EME from CME
Calls that take longer than 20 min
Emotional Support Animal
3rd party booking gone wrong, not our fault
Books res then gives discount code
Didn't mention OS luggage
Calls while not sober
