Doesn't know billing zip code Quote to Normal Former employee wanting discount Lost item calls Saying booking is wrong when they did it online Flirted with on phone Mothers booking for employees Lost parents Driver/Counter phone number Callback after 2 min on hold When you get the guest's life story Getting a new concierge Doesn't know we're not CDOT When they mention another company Guest slept through pickup Someone comes in and rings the bell at counter "Can you guarantee the time?" VR booking within 24 hrs Calls that take longer than 20 min "Why does it take so long" Front seat request Name drops VR executive Under 2 min booking Crying at work Has to hang up on guest EME Driver booking last minute "Can I combine discounts?" Yelled at by another coworker Asking for zip code and getting full address When a guest won't stay put Doesn't have flight info Vacation injury Getting same guest 2 times Price complaint, still books Booking a year in advanced "Do you have booster seats?" Starts call with can I speak to a supervisor Guest genuinely makes you smile Bathroom breaks Badly misspelling names Crying guest Creative insult Booking within the hour CC decline, blaming it on us Didn't mention OS luggage Explaining change to EME from CME Emotional Support Animal "Go to the counter" Conference call Car broke down on I70 Booking NO FLT online Doesn't know where they're going Fixing other agent's mistakes 3rd party booking gone wrong, not our fault Someone else complaining for guest Spent longer than 10 min on hold with IT Doesn't understand flight specific times Asking for locals discount Mad they were kicked off shuttle Books res then gives discount code Can you just text it to me? Wants pickupDowntown Denver Calls while not sober Loud background Calls to complain while at counter Asks for refund inside 24 hrs, no reason Doesn't know billing zip code Quote to Normal Former employee wanting discount Lost item calls Saying booking is wrong when they did it online Flirted with on phone Mothers booking for employees Lost parents Driver/Counter phone number Callback after 2 min on hold When you get the guest's life story Getting a new concierge Doesn't know we're not CDOT When they mention another company Guest slept through pickup Someone comes in and rings the bell at counter "Can you guarantee the time?" VR booking within 24 hrs Calls that take longer than 20 min "Why does it take so long" Front seat request Name drops VR executive Under 2 min booking Crying at work Has to hang up on guest EME Driver booking last minute "Can I combine discounts?" Yelled at by another coworker Asking for zip code and getting full address When a guest won't stay put Doesn't have flight info Vacation injury Getting same guest 2 times Price complaint, still books Booking a year in advanced "Do you have booster seats?" Starts call with can I speak to a supervisor Guest genuinely makes you smile Bathroom breaks Badly misspelling names Crying guest Creative insult Booking within the hour CC decline, blaming it on us Didn't mention OS luggage Explaining change to EME from CME Emotional Support Animal "Go to the counter" Conference call Car broke down on I70 Booking NO FLT online Doesn't know where they're going Fixing other agent's mistakes 3rd party booking gone wrong, not our fault Someone else complaining for guest Spent longer than 10 min on hold with IT Doesn't understand flight specific times Asking for locals discount Mad they were kicked off shuttle Books res then gives discount code Can you just text it to me? Wants pickupDowntown Denver Calls while not sober Loud background Calls to complain while at counter Asks for refund inside 24 hrs, no reason
(Print)
Doesn't know billing zip code
Quote to Normal
Former employee wanting discount
Lost item calls
Saying booking is wrong when they did it online
Flirted with on phone
Mothers booking for employees
Lost parents
Driver/Counter phone number
Callback after 2 min on hold
When you get the guest's life story
Getting a new concierge
Doesn't know we're not CDOT
When they mention another company
Guest slept through pickup
Someone comes in and rings the bell at counter
"Can you guarantee the time?"
VR booking within 24 hrs
Calls that take longer than 20 min
"Why does it take so long"
Front seat request
Name drops VR executive
Under 2 min booking
Crying at work
Has to hang up on guest
EME Driver booking last minute
"Can I combine discounts?"
Yelled at by another coworker
Asking for zip code and getting full address
When a guest won't stay put
Doesn't have flight info
Vacation injury
Getting same guest 2 times
Price complaint, still books
Booking a year in advanced
"Do you have booster seats?"
Starts call with can I speak to a supervisor
Guest genuinely makes you smile
Bathroom breaks
Badly misspelling names
Crying guest
Creative insult
Booking within the hour
CC decline, blaming it on us
Didn't mention OS luggage
Explaining change to EME from CME
Emotional Support Animal
"Go to the counter"
Conference call
Car broke down on I70
Booking NO FLT online
Doesn't know where they're going
Fixing other agent's mistakes
3rd party booking gone wrong, not our fault
Someone else complaining for guest
Spent longer than 10 min on hold with IT
Doesn't understand flight specific times
Asking for locals discount
Mad they were kicked off shuttle
Books res then gives discount code
Can you just text it to me?
Wants pickupDowntown Denver
Calls while not sober
Loud background
Calls to complain while at counter
Asks for refund inside 24 hrs, no reason
