Conference call Guest genuinely makes you smile Wants pickupDowntown Denver Booking NO FLT online Lost parents Saying booking is wrong when they did it online Callback after 2 min on hold CC decline, blaming it on us Getting a new concierge Calls that take longer than 20 min Asks for refund inside 24 hrs, no reason Calls while not sober Crying guest Didn't mention OS luggage Creative insult Badly misspelling names Car broke down on I70 Asking for zip code and getting full address "Can you guarantee the time?" Driver/Counter phone number Guest slept through pickup Doesn't understand flight specific times Emotional Support Animal Flirted with on phone Loud background Someone else complaining for guest Spent longer than 10 min on hold with IT Front seat request Mad they were kicked off shuttle Asking for locals discount Former employee wanting discount Starts call with can I speak to a supervisor EME Driver booking last minute Doesn't have flight info Can you just text it to me? Doesn't know where they're going Has to hang up on guest Booking within the hour When a guest won't stay put Books res then gives discount code Mothers booking for employees Fixing other agent's mistakes 3rd party booking gone wrong, not our fault Doesn't know billing zip code Quote to Normal Booking a year in advanced Yelled at by another coworker "Go to the counter" Someone comes in and rings the bell at counter Lost item calls When they mention another company Getting same guest 2 times "Why does it take so long" Doesn't know we're not CDOT VR booking within 24 hrs Explaining change to EME from CME Crying at work When you get the guest's life story Name drops VR executive "Can I combine discounts?" Vacation injury "Do you have booster seats?" Under 2 min booking Bathroom breaks Calls to complain while at counter Price complaint, still books Conference call Guest genuinely makes you smile Wants pickupDowntown Denver Booking NO FLT online Lost parents Saying booking is wrong when they did it online Callback after 2 min on hold CC decline, blaming it on us Getting a new concierge Calls that take longer than 20 min Asks for refund inside 24 hrs, no reason Calls while not sober Crying guest Didn't mention OS luggage Creative insult Badly misspelling names Car broke down on I70 Asking for zip code and getting full address "Can you guarantee the time?" Driver/Counter phone number Guest slept through pickup Doesn't understand flight specific times Emotional Support Animal Flirted with on phone Loud background Someone else complaining for guest Spent longer than 10 min on hold with IT Front seat request Mad they were kicked off shuttle Asking for locals discount Former employee wanting discount Starts call with can I speak to a supervisor EME Driver booking last minute Doesn't have flight info Can you just text it to me? Doesn't know where they're going Has to hang up on guest Booking within the hour When a guest won't stay put Books res then gives discount code Mothers booking for employees Fixing other agent's mistakes 3rd party booking gone wrong, not our fault Doesn't know billing zip code Quote to Normal Booking a year in advanced Yelled at by another coworker "Go to the counter" Someone comes in and rings the bell at counter Lost item calls When they mention another company Getting same guest 2 times "Why does it take so long" Doesn't know we're not CDOT VR booking within 24 hrs Explaining change to EME from CME Crying at work When you get the guest's life story Name drops VR executive "Can I combine discounts?" Vacation injury "Do you have booster seats?" Under 2 min booking Bathroom breaks Calls to complain while at counter Price complaint, still books
(Print)
Conference call
Guest genuinely makes you smile
Wants pickupDowntown Denver
Booking NO FLT online
Lost parents
Saying booking is wrong when they did it online
Callback after 2 min on hold
CC decline, blaming it on us
Getting a new concierge
Calls that take longer than 20 min
Asks for refund inside 24 hrs, no reason
Calls while not sober
Crying guest
Didn't mention OS luggage
Creative insult
Badly misspelling names
Car broke down on I70
Asking for zip code and getting full address
"Can you guarantee the time?"
Driver/Counter phone number
Guest slept through pickup
Doesn't understand flight specific times
Emotional Support Animal
Flirted with on phone
Loud background
Someone else complaining for guest
Spent longer than 10 min on hold with IT
Front seat request
Mad they were kicked off shuttle
Asking for locals discount
Former employee wanting discount
Starts call with can I speak to a supervisor
EME Driver booking last minute
Doesn't have flight info
Can you just text it to me?
Doesn't know where they're going
Has to hang up on guest
Booking within the hour
When a guest won't stay put
Books res then gives discount code
Mothers booking for employees
Fixing other agent's mistakes
3rd party booking gone wrong, not our fault
Doesn't know billing zip code
Quote to Normal
Booking a year in advanced
Yelled at by another coworker
"Go to the counter"
Someone comes in and rings the bell at counter
Lost item calls
When they mention another company
Getting same guest 2 times
"Why does it take so long"
Doesn't know we're not CDOT
VR booking within 24 hrs
Explaining change to EME from CME
Crying at work
When you get the guest's life story
Name drops VR executive
"Can I combine discounts?"
Vacation injury
"Do you have booster seats?"
Under 2 min booking
Bathroom breaks
Calls to complain while at counter
Price complaint, still books
