Calls while not sober Callback after 2 min on hold When a guest won't stay put Starts call with can I speak to a supervisor "Go to the counter" Lost item calls When they mention another company Booking a year in advanced Guest slept through pickup Books res then gives discount code Doesn't understand flight specific times Asks for refund inside 24 hrs, no reason EME Driver booking last minute Asking for locals discount CC decline, blaming it on us Didn't mention OS luggage Bathroom breaks "Why does it take so long" Mothers booking for employees Someone comes in and rings the bell at counter Badly misspelling names Booking within the hour Name drops VR executive Doesn't have flight info Calls to complain while at counter Former employee wanting discount "Can I combine discounts?" VR booking within 24 hrs Car broke down on I70 Explaining change to EME from CME Crying at work Under 2 min booking Fixing other agent's mistakes Lost parents Conference call Price complaint, still books Someone else complaining for guest Flirted with on phone Vacation injury Booking NO FLT online Doesn't know where they're going Saying booking is wrong when they did it online Loud background Getting same guest 2 times Front seat request Has to hang up on guest Driver/Counter phone number 3rd party booking gone wrong, not our fault "Can you guarantee the time?" Emotional Support Animal Doesn't know billing zip code Doesn't know we're not CDOT Asking for zip code and getting full address Wants pickupDowntown Denver Calls that take longer than 20 min Creative insult Can you just text it to me? Yelled at by another coworker Getting a new concierge Quote to Normal Crying guest Mad they were kicked off shuttle Spent longer than 10 min on hold with IT "Do you have booster seats?" Guest genuinely makes you smile When you get the guest's life story Calls while not sober Callback after 2 min on hold When a guest won't stay put Starts call with can I speak to a supervisor "Go to the counter" Lost item calls When they mention another company Booking a year in advanced Guest slept through pickup Books res then gives discount code Doesn't understand flight specific times Asks for refund inside 24 hrs, no reason EME Driver booking last minute Asking for locals discount CC decline, blaming it on us Didn't mention OS luggage Bathroom breaks "Why does it take so long" Mothers booking for employees Someone comes in and rings the bell at counter Badly misspelling names Booking within the hour Name drops VR executive Doesn't have flight info Calls to complain while at counter Former employee wanting discount "Can I combine discounts?" VR booking within 24 hrs Car broke down on I70 Explaining change to EME from CME Crying at work Under 2 min booking Fixing other agent's mistakes Lost parents Conference call Price complaint, still books Someone else complaining for guest Flirted with on phone Vacation injury Booking NO FLT online Doesn't know where they're going Saying booking is wrong when they did it online Loud background Getting same guest 2 times Front seat request Has to hang up on guest Driver/Counter phone number 3rd party booking gone wrong, not our fault "Can you guarantee the time?" Emotional Support Animal Doesn't know billing zip code Doesn't know we're not CDOT Asking for zip code and getting full address Wants pickupDowntown Denver Calls that take longer than 20 min Creative insult Can you just text it to me? Yelled at by another coworker Getting a new concierge Quote to Normal Crying guest Mad they were kicked off shuttle Spent longer than 10 min on hold with IT "Do you have booster seats?" Guest genuinely makes you smile When you get the guest's life story
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Calls while not sober
Callback after 2 min on hold
When a guest won't stay put
Starts call with can I speak to a supervisor
"Go to the counter"
Lost item calls
When they mention another company
Booking a year in advanced
Guest slept through pickup
Books res then gives discount code
Doesn't understand flight specific times
Asks for refund inside 24 hrs, no reason
EME Driver booking last minute
Asking for locals discount
CC decline, blaming it on us
Didn't mention OS luggage
Bathroom breaks
"Why does it take so long"
Mothers booking for employees
Someone comes in and rings the bell at counter
Badly misspelling names
Booking within the hour
Name drops VR executive
Doesn't have flight info
Calls to complain while at counter
Former employee wanting discount
"Can I combine discounts?"
VR booking within 24 hrs
Car broke down on I70
Explaining change to EME from CME
Crying at work
Under 2 min booking
Fixing other agent's mistakes
Lost parents
Conference call
Price complaint, still books
Someone else complaining for guest
Flirted with on phone
Vacation injury
Booking NO FLT online
Doesn't know where they're going
Saying booking is wrong when they did it online
Loud background
Getting same guest 2 times
Front seat request
Has to hang up on guest
Driver/Counter phone number
3rd party booking gone wrong, not our fault
"Can you guarantee the time?"
Emotional Support Animal
Doesn't know billing zip code
Doesn't know we're not CDOT
Asking for zip code and getting full address
Wants pickupDowntown Denver
Calls that take longer than 20 min
Creative insult
Can you just text it to me?
Yelled at by another coworker
Getting a new concierge
Quote to Normal
Crying guest
Mad they were kicked off shuttle
Spent longer than 10 min on hold with IT
"Do you have booster seats?"
Guest genuinely makes you smile
When you get the guest's life story