Asking for zip code and getting full address Getting a new concierge Mothers booking for employees Saying booking is wrong when they did it online "Do you have booster seats?" Crying guest EME Driver booking last minute Booking within the hour Doesn't have flight info Calls that take longer than 20 min Someone comes in and rings the bell at counter Callback after 2 min on hold Former employee wanting discount Can you just text it to me? Vacation injury Wants pickupDowntown Denver Lost parents Flirted with on phone CC decline, blaming it on us Calls while not sober Didn't mention OS luggage Driver/Counter phone number Quote to Normal Someone else complaining for guest Getting same guest 2 times "Why does it take so long" Spent longer than 10 min on hold with IT Doesn't know where they're going When a guest won't stay put When they mention another company "Can I combine discounts?" Loud background VR booking within 24 hrs Has to hang up on guest Name drops VR executive Asking for locals discount Doesn't know billing zip code Asks for refund inside 24 hrs, no reason Mad they were kicked off shuttle "Go to the counter" Front seat request Yelled at by another coworker Bathroom breaks Emotional Support Animal Badly misspelling names Booking a year in advanced Guest slept through pickup "Can you guarantee the time?" Car broke down on I70 When you get the guest's life story Creative insult Doesn't know we're not CDOT Fixing other agent's mistakes Crying at work Conference call Booking NO FLT online Starts call with can I speak to a supervisor Under 2 min booking 3rd party booking gone wrong, not our fault Lost item calls Doesn't understand flight specific times Guest genuinely makes you smile Explaining change to EME from CME Books res then gives discount code Price complaint, still books Calls to complain while at counter Asking for zip code and getting full address Getting a new concierge Mothers booking for employees Saying booking is wrong when they did it online "Do you have booster seats?" Crying guest EME Driver booking last minute Booking within the hour Doesn't have flight info Calls that take longer than 20 min Someone comes in and rings the bell at counter Callback after 2 min on hold Former employee wanting discount Can you just text it to me? Vacation injury Wants pickupDowntown Denver Lost parents Flirted with on phone CC decline, blaming it on us Calls while not sober Didn't mention OS luggage Driver/Counter phone number Quote to Normal Someone else complaining for guest Getting same guest 2 times "Why does it take so long" Spent longer than 10 min on hold with IT Doesn't know where they're going When a guest won't stay put When they mention another company "Can I combine discounts?" Loud background VR booking within 24 hrs Has to hang up on guest Name drops VR executive Asking for locals discount Doesn't know billing zip code Asks for refund inside 24 hrs, no reason Mad they were kicked off shuttle "Go to the counter" Front seat request Yelled at by another coworker Bathroom breaks Emotional Support Animal Badly misspelling names Booking a year in advanced Guest slept through pickup "Can you guarantee the time?" Car broke down on I70 When you get the guest's life story Creative insult Doesn't know we're not CDOT Fixing other agent's mistakes Crying at work Conference call Booking NO FLT online Starts call with can I speak to a supervisor Under 2 min booking 3rd party booking gone wrong, not our fault Lost item calls Doesn't understand flight specific times Guest genuinely makes you smile Explaining change to EME from CME Books res then gives discount code Price complaint, still books Calls to complain while at counter
(Print)
Asking for zip code and getting full address
Getting a new concierge
Mothers booking for employees
Saying booking is wrong when they did it online
"Do you have booster seats?"
Crying guest
EME Driver booking last minute
Booking within the hour
Doesn't have flight info
Calls that take longer than 20 min
Someone comes in and rings the bell at counter
Callback after 2 min on hold
Former employee wanting discount
Can you just text it to me?
Vacation injury
Wants pickupDowntown Denver
Lost parents
Flirted with on phone
CC decline, blaming it on us
Calls while not sober
Didn't mention OS luggage
Driver/Counter phone number
Quote to Normal
Someone else complaining for guest
Getting same guest 2 times
"Why does it take so long"
Spent longer than 10 min on hold with IT
Doesn't know where they're going
When a guest won't stay put
When they mention another company
"Can I combine discounts?"
Loud background
VR booking within 24 hrs
Has to hang up on guest
Name drops VR executive
Asking for locals discount
Doesn't know billing zip code
Asks for refund inside 24 hrs, no reason
Mad they were kicked off shuttle
"Go to the counter"
Front seat request
Yelled at by another coworker
Bathroom breaks
Emotional Support Animal
Badly misspelling names
Booking a year in advanced
Guest slept through pickup
"Can you guarantee the time?"
Car broke down on I70
When you get the guest's life story
Creative insult
Doesn't know we're not CDOT
Fixing other agent's mistakes
Crying at work
Conference call
Booking NO FLT online
Starts call with can I speak to a supervisor
Under 2 min booking
3rd party booking gone wrong, not our fault
Lost item calls
Doesn't understand flight specific times
Guest genuinely makes you smile
Explaining change to EME from CME
Books res then gives discount code
Price complaint, still books
Calls to complain while at counter
