"Do you have booster seats?" Driver/Counter phone number Quote to Normal Mothers booking for employees "Why does it take so long" Creative insult Guest slept through pickup "Can I combine discounts?" Asking for zip code and getting full address Bathroom breaks Loud background Books res then gives discount code Under 2 min booking When they mention another company Booking a year in advanced Vacation injury Getting same guest 2 times Didn't mention OS luggage Doesn't know billing zip code Crying at work Emotional Support Animal 3rd party booking gone wrong, not our fault Asking for locals discount Calls to complain while at counter Wants pickupDowntown Denver Someone else complaining for guest Lost parents Yelled at by another coworker CC decline, blaming it on us Conference call Starts call with can I speak to a supervisor Guest genuinely makes you smile Saying booking is wrong when they did it online Car broke down on I70 Front seat request Badly misspelling names Booking NO FLT online When a guest won't stay put Can you just text it to me? EME Driver booking last minute Flirted with on phone Getting a new concierge Name drops VR executive Doesn't know we're not CDOT Explaining change to EME from CME Lost item calls Doesn't understand flight specific times Has to hang up on guest VR booking within 24 hrs Mad they were kicked off shuttle Price complaint, still books Someone comes in and rings the bell at counter Callback after 2 min on hold Calls that take longer than 20 min Crying guest "Can you guarantee the time?" Spent longer than 10 min on hold with IT Doesn't know where they're going Calls while not sober Former employee wanting discount When you get the guest's life story Asks for refund inside 24 hrs, no reason Booking within the hour Doesn't have flight info "Go to the counter" Fixing other agent's mistakes "Do you have booster seats?" Driver/Counter phone number Quote to Normal Mothers booking for employees "Why does it take so long" Creative insult Guest slept through pickup "Can I combine discounts?" Asking for zip code and getting full address Bathroom breaks Loud background Books res then gives discount code Under 2 min booking When they mention another company Booking a year in advanced Vacation injury Getting same guest 2 times Didn't mention OS luggage Doesn't know billing zip code Crying at work Emotional Support Animal 3rd party booking gone wrong, not our fault Asking for locals discount Calls to complain while at counter Wants pickupDowntown Denver Someone else complaining for guest Lost parents Yelled at by another coworker CC decline, blaming it on us Conference call Starts call with can I speak to a supervisor Guest genuinely makes you smile Saying booking is wrong when they did it online Car broke down on I70 Front seat request Badly misspelling names Booking NO FLT online When a guest won't stay put Can you just text it to me? EME Driver booking last minute Flirted with on phone Getting a new concierge Name drops VR executive Doesn't know we're not CDOT Explaining change to EME from CME Lost item calls Doesn't understand flight specific times Has to hang up on guest VR booking within 24 hrs Mad they were kicked off shuttle Price complaint, still books Someone comes in and rings the bell at counter Callback after 2 min on hold Calls that take longer than 20 min Crying guest "Can you guarantee the time?" Spent longer than 10 min on hold with IT Doesn't know where they're going Calls while not sober Former employee wanting discount When you get the guest's life story Asks for refund inside 24 hrs, no reason Booking within the hour Doesn't have flight info "Go to the counter" Fixing other agent's mistakes
(Print)
"Do you have booster seats?"
Driver/Counter phone number
Quote to Normal
Mothers booking for employees
"Why does it take so long"
Creative insult
Guest slept through pickup
"Can I combine discounts?"
Asking for zip code and getting full address
Bathroom breaks
Loud background
Books res then gives discount code
Under 2 min booking
When they mention another company
Booking a year in advanced
Vacation injury
Getting same guest 2 times
Didn't mention OS luggage
Doesn't know billing zip code
Crying at work
Emotional Support Animal
3rd party booking gone wrong, not our fault
Asking for locals discount
Calls to complain while at counter
Wants pickupDowntown Denver
Someone else complaining for guest
Lost parents
Yelled at by another coworker
CC decline, blaming it on us
Conference call
Starts call with can I speak to a supervisor
Guest genuinely makes you smile
Saying booking is wrong when they did it online
Car broke down on I70
Front seat request
Badly misspelling names
Booking NO FLT online
When a guest won't stay put
Can you just text it to me?
EME Driver booking last minute
Flirted with on phone
Getting a new concierge
Name drops VR executive
Doesn't know we're not CDOT
Explaining change to EME from CME
Lost item calls
Doesn't understand flight specific times
Has to hang up on guest
VR booking within 24 hrs
Mad they were kicked off shuttle
Price complaint, still books
Someone comes in and rings the bell at counter
Callback after 2 min on hold
Calls that take longer than 20 min
Crying guest
"Can you guarantee the time?"
Spent longer than 10 min on hold with IT
Doesn't know where they're going
Calls while not sober
Former employee wanting discount
When you get the guest's life story
Asks for refund inside 24 hrs, no reason
Booking within the hour
Doesn't have flight info
"Go to the counter"
Fixing other agent's mistakes
