Getting a new concierge Calls that take longer than 20 min Emotional Support Animal Bathroom breaks "Go to the counter" Car broke down on I70 CC decline, blaming it on us Crying at work Driver/Counter phone number Flirted with on phone Former employee wanting discount Guest slept through pickup Has to hang up on guest Asking for locals discount Yelled at by another coworker Guest genuinely makes you smile "Do you have booster seats?" Under 2 min booking "Can I combine discounts?" When you get the guest's life story Booking a year in advanced Didn't mention OS luggage VR booking within 24 hrs Booking NO FLT online Asking for zip code and getting full address Doesn't understand flight specific times Spent longer than 10 min on hold with IT "Why does it take so long" When a guest won't stay put Calls while not sober 3rd party booking gone wrong, not our fault Fixing other agent's mistakes Loud background Explaining change to EME from CME Starts call with can I speak to a supervisor EME Driver booking last minute Asks for refund inside 24 hrs, no reason Calls to complain while at counter Lost item calls Saying booking is wrong when they did it online Mad they were kicked off shuttle Front seat request Quote to Normal Callback after 2 min on hold Conference call Doesn't know where they're going Price complaint, still books Books res then gives discount code Can you just text it to me? Lost parents Doesn't have flight info Vacation injury "Can you guarantee the time?" Crying guest Creative insult Mothers booking for employees Doesn't know we're not CDOT Someone else complaining for guest When they mention another company Someone comes in and rings the bell at counter Getting same guest 2 times Booking within the hour Badly misspelling names Wants pickupDowntown Denver Name drops VR executive Doesn't know billing zip code Getting a new concierge Calls that take longer than 20 min Emotional Support Animal Bathroom breaks "Go to the counter" Car broke down on I70 CC decline, blaming it on us Crying at work Driver/Counter phone number Flirted with on phone Former employee wanting discount Guest slept through pickup Has to hang up on guest Asking for locals discount Yelled at by another coworker Guest genuinely makes you smile "Do you have booster seats?" Under 2 min booking "Can I combine discounts?" When you get the guest's life story Booking a year in advanced Didn't mention OS luggage VR booking within 24 hrs Booking NO FLT online Asking for zip code and getting full address Doesn't understand flight specific times Spent longer than 10 min on hold with IT "Why does it take so long" When a guest won't stay put Calls while not sober 3rd party booking gone wrong, not our fault Fixing other agent's mistakes Loud background Explaining change to EME from CME Starts call with can I speak to a supervisor EME Driver booking last minute Asks for refund inside 24 hrs, no reason Calls to complain while at counter Lost item calls Saying booking is wrong when they did it online Mad they were kicked off shuttle Front seat request Quote to Normal Callback after 2 min on hold Conference call Doesn't know where they're going Price complaint, still books Books res then gives discount code Can you just text it to me? Lost parents Doesn't have flight info Vacation injury "Can you guarantee the time?" Crying guest Creative insult Mothers booking for employees Doesn't know we're not CDOT Someone else complaining for guest When they mention another company Someone comes in and rings the bell at counter Getting same guest 2 times Booking within the hour Badly misspelling names Wants pickupDowntown Denver Name drops VR executive Doesn't know billing zip code
(Print)
Getting a new concierge
Calls that take longer than 20 min
Emotional Support Animal
Bathroom breaks
"Go to the counter"
Car broke down on I70
CC decline, blaming it on us
Crying at work
Driver/Counter phone number
Flirted with on phone
Former employee wanting discount
Guest slept through pickup
Has to hang up on guest
Asking for locals discount
Yelled at by another coworker
Guest genuinely makes you smile
"Do you have booster seats?"
Under 2 min booking
"Can I combine discounts?"
When you get the guest's life story
Booking a year in advanced
Didn't mention OS luggage
VR booking within 24 hrs
Booking NO FLT online
Asking for zip code and getting full address
Doesn't understand flight specific times
Spent longer than 10 min on hold with IT
"Why does it take so long"
When a guest won't stay put
Calls while not sober
3rd party booking gone wrong, not our fault
Fixing other agent's mistakes
Loud background
Explaining change to EME from CME
Starts call with can I speak to a supervisor
EME Driver booking last minute
Asks for refund inside 24 hrs, no reason
Calls to complain while at counter
Lost item calls
Saying booking is wrong when they did it online
Mad they were kicked off shuttle
Front seat request
Quote to Normal
Callback after 2 min on hold
Conference call
Doesn't know where they're going
Price complaint, still books
Books res then gives discount code
Can you just text it to me?
Lost parents
Doesn't have flight info
Vacation injury
"Can you guarantee the time?"
Crying guest
Creative insult
Mothers booking for employees
Doesn't know we're not CDOT
Someone else complaining for guest
When they mention another company
Someone comes in and rings the bell at counter
Getting same guest 2 times
Booking within the hour
Badly misspelling names
Wants pickupDowntown Denver
Name drops VR executive
Doesn't know billing zip code
