Front seat request Flirted with on phone Doesn't have flight info Car broke down on I70 Someone else complaining for guest Quote to Normal Under 2 min booking Starts call with can I speak to a supervisor Vacation injury When you get the guest's life story Driver/Counter phone number Asking for locals discount Name drops VR executive Creative insult Badly misspelling names Booking a year in advanced EME Driver booking last minute VR booking within 24 hrs Saying booking is wrong when they did it online Mothers booking for employees Yelled at by another coworker Doesn't know where they're going Lost item calls Doesn't know billing zip code Former employee wanting discount Mad they were kicked off shuttle Fixing other agent's mistakes Guest slept through pickup Booking NO FLT online When a guest won't stay put Explaining change to EME from CME Asks for refund inside 24 hrs, no reason Doesn't know we're not CDOT Crying guest Has to hang up on guest Getting same guest 2 times Wants pickupDowntown Denver Can you just text it to me? Crying at work Asking for zip code and getting full address Callback after 2 min on hold Price complaint, still books Loud background "Can I combine discounts?" Bathroom breaks "Do you have booster seats?" Getting a new concierge Spent longer than 10 min on hold with IT Someone comes in and rings the bell at counter Conference call Booking within the hour Didn't mention OS luggage 3rd party booking gone wrong, not our fault Calls that take longer than 20 min Doesn't understand flight specific times "Why does it take so long" Emotional Support Animal Calls while not sober When they mention another company CC decline, blaming it on us Calls to complain while at counter "Go to the counter" "Can you guarantee the time?" Lost parents Books res then gives discount code Guest genuinely makes you smile Front seat request Flirted with on phone Doesn't have flight info Car broke down on I70 Someone else complaining for guest Quote to Normal Under 2 min booking Starts call with can I speak to a supervisor Vacation injury When you get the guest's life story Driver/Counter phone number Asking for locals discount Name drops VR executive Creative insult Badly misspelling names Booking a year in advanced EME Driver booking last minute VR booking within 24 hrs Saying booking is wrong when they did it online Mothers booking for employees Yelled at by another coworker Doesn't know where they're going Lost item calls Doesn't know billing zip code Former employee wanting discount Mad they were kicked off shuttle Fixing other agent's mistakes Guest slept through pickup Booking NO FLT online When a guest won't stay put Explaining change to EME from CME Asks for refund inside 24 hrs, no reason Doesn't know we're not CDOT Crying guest Has to hang up on guest Getting same guest 2 times Wants pickupDowntown Denver Can you just text it to me? Crying at work Asking for zip code and getting full address Callback after 2 min on hold Price complaint, still books Loud background "Can I combine discounts?" Bathroom breaks "Do you have booster seats?" Getting a new concierge Spent longer than 10 min on hold with IT Someone comes in and rings the bell at counter Conference call Booking within the hour Didn't mention OS luggage 3rd party booking gone wrong, not our fault Calls that take longer than 20 min Doesn't understand flight specific times "Why does it take so long" Emotional Support Animal Calls while not sober When they mention another company CC decline, blaming it on us Calls to complain while at counter "Go to the counter" "Can you guarantee the time?" Lost parents Books res then gives discount code Guest genuinely makes you smile
(Print)
Front seat request
Flirted with on phone
Doesn't have flight info
Car broke down on I70
Someone else complaining for guest
Quote to Normal
Under 2 min booking
Starts call with can I speak to a supervisor
Vacation injury
When you get the guest's life story
Driver/Counter phone number
Asking for locals discount
Name drops VR executive
Creative insult
Badly misspelling names
Booking a year in advanced
EME Driver booking last minute
VR booking within 24 hrs
Saying booking is wrong when they did it online
Mothers booking for employees
Yelled at by another coworker
Doesn't know where they're going
Lost item calls
Doesn't know billing zip code
Former employee wanting discount
Mad they were kicked off shuttle
Fixing other agent's mistakes
Guest slept through pickup
Booking NO FLT online
When a guest won't stay put
Explaining change to EME from CME
Asks for refund inside 24 hrs, no reason
Doesn't know we're not CDOT
Crying guest
Has to hang up on guest
Getting same guest 2 times
Wants pickupDowntown Denver
Can you just text it to me?
Crying at work
Asking for zip code and getting full address
Callback after 2 min on hold
Price complaint, still books
Loud background
"Can I combine discounts?"
Bathroom breaks
"Do you have booster seats?"
Getting a new concierge
Spent longer than 10 min on hold with IT
Someone comes in and rings the bell at counter
Conference call
Booking within the hour
Didn't mention OS luggage
3rd party booking gone wrong, not our fault
Calls that take longer than 20 min
Doesn't understand flight specific times
"Why does it take so long"
Emotional Support Animal
Calls while not sober
When they mention another company
CC decline, blaming it on us
Calls to complain while at counter
"Go to the counter"
"Can you guarantee the time?"
Lost parents
Books res then gives discount code
Guest genuinely makes you smile
