Doesn't know billing zip code Explaining change to EME from CME Doesn't understand flight specific times Car broke down on I70 Crying at work Someone comes in and rings the bell at counter Asking for zip code and getting full address Under 2 min booking Lost parents When you get the guest's life story Emotional Support Animal Starts call with can I speak to a supervisor 3rd party booking gone wrong, not our fault Lost item calls Calls while not sober Creative insult Saying booking is wrong when they did it online Driver/Counter phone number Yelled at by another coworker Booking within the hour "Why does it take so long" Asking for locals discount Guest genuinely makes you smile Didn't mention OS luggage Booking a year in advanced Name drops VR executive Conference call Quote to Normal Front seat request Doesn't have flight info Mothers booking for employees "Go to the counter" Spent longer than 10 min on hold with IT VR booking within 24 hrs Loud background Getting same guest 2 times Getting a new concierge EME Driver booking last minute When a guest won't stay put Former employee wanting discount Wants pickupDowntown Denver Calls that take longer than 20 min Fixing other agent's mistakes Doesn't know where they're going Bathroom breaks "Do you have booster seats?" Vacation injury Mad they were kicked off shuttle Has to hang up on guest Doesn't know we're not CDOT Calls to complain while at counter "Can I combine discounts?" Someone else complaining for guest Can you just text it to me? Callback after 2 min on hold CC decline, blaming it on us Badly misspelling names Booking NO FLT online When they mention another company "Can you guarantee the time?" Flirted with on phone Crying guest Guest slept through pickup Price complaint, still books Books res then gives discount code Asks for refund inside 24 hrs, no reason Doesn't know billing zip code Explaining change to EME from CME Doesn't understand flight specific times Car broke down on I70 Crying at work Someone comes in and rings the bell at counter Asking for zip code and getting full address Under 2 min booking Lost parents When you get the guest's life story Emotional Support Animal Starts call with can I speak to a supervisor 3rd party booking gone wrong, not our fault Lost item calls Calls while not sober Creative insult Saying booking is wrong when they did it online Driver/Counter phone number Yelled at by another coworker Booking within the hour "Why does it take so long" Asking for locals discount Guest genuinely makes you smile Didn't mention OS luggage Booking a year in advanced Name drops VR executive Conference call Quote to Normal Front seat request Doesn't have flight info Mothers booking for employees "Go to the counter" Spent longer than 10 min on hold with IT VR booking within 24 hrs Loud background Getting same guest 2 times Getting a new concierge EME Driver booking last minute When a guest won't stay put Former employee wanting discount Wants pickupDowntown Denver Calls that take longer than 20 min Fixing other agent's mistakes Doesn't know where they're going Bathroom breaks "Do you have booster seats?" Vacation injury Mad they were kicked off shuttle Has to hang up on guest Doesn't know we're not CDOT Calls to complain while at counter "Can I combine discounts?" Someone else complaining for guest Can you just text it to me? Callback after 2 min on hold CC decline, blaming it on us Badly misspelling names Booking NO FLT online When they mention another company "Can you guarantee the time?" Flirted with on phone Crying guest Guest slept through pickup Price complaint, still books Books res then gives discount code Asks for refund inside 24 hrs, no reason
(Print)
Doesn't know billing zip code
Explaining change to EME from CME
Doesn't understand flight specific times
Car broke down on I70
Crying at work
Someone comes in and rings the bell at counter
Asking for zip code and getting full address
Under 2 min booking
Lost parents
When you get the guest's life story
Emotional Support Animal
Starts call with can I speak to a supervisor
3rd party booking gone wrong, not our fault
Lost item calls
Calls while not sober
Creative insult
Saying booking is wrong when they did it online
Driver/Counter phone number
Yelled at by another coworker
Booking within the hour
"Why does it take so long"
Asking for locals discount
Guest genuinely makes you smile
Didn't mention OS luggage
Booking a year in advanced
Name drops VR executive
Conference call
Quote to Normal
Front seat request
Doesn't have flight info
Mothers booking for employees
"Go to the counter"
Spent longer than 10 min on hold with IT
VR booking within 24 hrs
Loud background
Getting same guest 2 times
Getting a new concierge
EME Driver booking last minute
When a guest won't stay put
Former employee wanting discount
Wants pickupDowntown Denver
Calls that take longer than 20 min
Fixing other agent's mistakes
Doesn't know where they're going
Bathroom breaks
"Do you have booster seats?"
Vacation injury
Mad they were kicked off shuttle
Has to hang up on guest
Doesn't know we're not CDOT
Calls to complain while at counter
"Can I combine discounts?"
Someone else complaining for guest
Can you just text it to me?
Callback after 2 min on hold
CC decline, blaming it on us
Badly misspelling names
Booking NO FLT online
When they mention another company
"Can you guarantee the time?"
Flirted with on phone
Crying guest
Guest slept through pickup
Price complaint, still books
Books res then gives discount code
Asks for refund inside 24 hrs, no reason
