Starts call with can I speak to a supervisor Flirted with on phone Guest slept through pickup Creative insult Spent longer than 10 min on hold with IT Explaining change to EME from CME When you get the guest's life story Lost parents When a guest won't stay put Booking a year in advanced Wants pickupDowntown Denver Lost item calls CC decline, blaming it on us Saying booking is wrong when they did it online Mothers booking for employees "Can I combine discounts?" Calls that take longer than 20 min Name drops VR executive Booking NO FLT online Asks for refund inside 24 hrs, no reason Booking within the hour Mad they were kicked off shuttle Yelled at by another coworker Callback after 2 min on hold Crying at work Loud background Can you just text it to me? "Why does it take so long" Car broke down on I70 Conference call EME Driver booking last minute Doesn't know billing zip code Asking for locals discount Doesn't know we're not CDOT Someone comes in and rings the bell at counter "Do you have booster seats?" Fixing other agent's mistakes Guest genuinely makes you smile VR booking within 24 hrs Former employee wanting discount Books res then gives discount code Doesn't have flight info Asking for zip code and getting full address "Can you guarantee the time?" Getting a new concierge When they mention another company Emotional Support Animal Didn't mention OS luggage Quote to Normal Has to hang up on guest Getting same guest 2 times Vacation injury Under 2 min booking Driver/Counter phone number Doesn't understand flight specific times Crying guest Someone else complaining for guest Price complaint, still books Calls while not sober Calls to complain while at counter Doesn't know where they're going Bathroom breaks Badly misspelling names 3rd party booking gone wrong, not our fault Front seat request "Go to the counter" Starts call with can I speak to a supervisor Flirted with on phone Guest slept through pickup Creative insult Spent longer than 10 min on hold with IT Explaining change to EME from CME When you get the guest's life story Lost parents When a guest won't stay put Booking a year in advanced Wants pickupDowntown Denver Lost item calls CC decline, blaming it on us Saying booking is wrong when they did it online Mothers booking for employees "Can I combine discounts?" Calls that take longer than 20 min Name drops VR executive Booking NO FLT online Asks for refund inside 24 hrs, no reason Booking within the hour Mad they were kicked off shuttle Yelled at by another coworker Callback after 2 min on hold Crying at work Loud background Can you just text it to me? "Why does it take so long" Car broke down on I70 Conference call EME Driver booking last minute Doesn't know billing zip code Asking for locals discount Doesn't know we're not CDOT Someone comes in and rings the bell at counter "Do you have booster seats?" Fixing other agent's mistakes Guest genuinely makes you smile VR booking within 24 hrs Former employee wanting discount Books res then gives discount code Doesn't have flight info Asking for zip code and getting full address "Can you guarantee the time?" Getting a new concierge When they mention another company Emotional Support Animal Didn't mention OS luggage Quote to Normal Has to hang up on guest Getting same guest 2 times Vacation injury Under 2 min booking Driver/Counter phone number Doesn't understand flight specific times Crying guest Someone else complaining for guest Price complaint, still books Calls while not sober Calls to complain while at counter Doesn't know where they're going Bathroom breaks Badly misspelling names 3rd party booking gone wrong, not our fault Front seat request "Go to the counter"
(Print)
Starts call with can I speak to a supervisor
Flirted with on phone
Guest slept through pickup
Creative insult
Spent longer than 10 min on hold with IT
Explaining change to EME from CME
When you get the guest's life story
Lost parents
When a guest won't stay put
Booking a year in advanced
Wants pickupDowntown Denver
Lost item calls
CC decline, blaming it on us
Saying booking is wrong when they did it online
Mothers booking for employees
"Can I combine discounts?"
Calls that take longer than 20 min
Name drops VR executive
Booking NO FLT online
Asks for refund inside 24 hrs, no reason
Booking within the hour
Mad they were kicked off shuttle
Yelled at by another coworker
Callback after 2 min on hold
Crying at work
Loud background
Can you just text it to me?
"Why does it take so long"
Car broke down on I70
Conference call
EME Driver booking last minute
Doesn't know billing zip code
Asking for locals discount
Doesn't know we're not CDOT
Someone comes in and rings the bell at counter
"Do you have booster seats?"
Fixing other agent's mistakes
Guest genuinely makes you smile
VR booking within 24 hrs
Former employee wanting discount
Books res then gives discount code
Doesn't have flight info
Asking for zip code and getting full address
"Can you guarantee the time?"
Getting a new concierge
When they mention another company
Emotional Support Animal
Didn't mention OS luggage
Quote to Normal
Has to hang up on guest
Getting same guest 2 times
Vacation injury
Under 2 min booking
Driver/Counter phone number
Doesn't understand flight specific times
Crying guest
Someone else complaining for guest
Price complaint, still books
Calls while not sober
Calls to complain while at counter
Doesn't know where they're going
Bathroom breaks
Badly misspelling names
3rd party booking gone wrong, not our fault
Front seat request
"Go to the counter"
