This bingo card has a free space and 24 words: I see that you have an amazing payment history and we truly appreciate that., Your feedback is extremely important to us. It allows us to continuously improve our service., I appreciate your patience; I sincerely apologize for the delay., I'm sorry your issue wasn't resolved the first time, I'll be more than happy to take care of it now, I understand your concern, and will make sure to address all of your needs., We value your loyalty I'd be more than happy to help with that., I apologize that this has happened, let me see what I can do to assist you with that., I will gladly assist you in resolving that issue., We look forward to taking care of all your financial needs thank you for choosing CITI., Thank you so much for your patience with us while we work to resolve your issue., It's been a pleasure working with you on your ________ account, I hope you have a great day., I'm here to help you and I’m going to stay with you until the issue is resolved., I understand how upsetting this can be and I would like to help., I have no problem crediting that fee but I would like to explain what's going on., Let me start by reviewing your account so I can address your concerns, Welcome to the CITI family we appreciate your business., I understand that it's frustrating to have to call back about your issue., I would be more than happy to help you with that., Thank you for your patience, I do apologize for the wait., If you need anything in the future feel free to call we are here 24/7 for anything that you need., Now that I have addressed your concerns are there any other questions?, We appreciate your loyalty for the _____ years you been with us., I know your time is valuable thank you for sharing it with us. and I'll be taking great care of your account today..
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