This bingo card has a free space and 24 words: Now that I have addressed your concerns are there any other questions?, It's been a pleasure working with you on your ________ account, I hope you have a great day., I'll be taking great care of your account today., Let me start by reviewing your account so I can address your concerns., I see that you have an amazing payment history and we truly appreciate that., I appreciate your patience; I sincerely apologize for the delay., I know your time is valuable thank you for sharing it with us., Thank you so much for your patience with us while we work to resolve your issue., I have no problem crediting that fee but I would like to explain what's going on., I'm here to help you and I’m going to stay with you until the issue is resolved., Thank you for your patience, I do apologize for the wait., I understand how upsetting this can be and I would like to help., Your feedback is extremely important to us. It allows us to continuously improve our service., I apologize that this has happened, let me see what I can do to assist you with that., I understand that it's frustrating to have to call back about your issue., We appreciate your loyalty for the _____ years you been with us., If you need anything in the future feel free to call we are here 24/7 for anything that you need., I understand your concern, and will make sure to address all of your needs., I would be more than happy to help you with that., Welcome to the CITI family we appreciate your business., I'm sorry your issue wasn't resolved the first time, I'll be more than happy to take care of it now., I will gladly assist you in resolving that issue., We look forward to taking care of all your financial needs thank you for choosing CITI. and We value your loyalty I'd be more than happy to help with that..
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