QA Bingo

QA Bingo Card
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This bingo card has 25 words: Set PTP, State Mini Miranda, Verify cust DOB, Collect Late Charges, Stop A Roll, Set Double PTP, State Amt Due, Confirm MAD, Ask for Amt Due, Acknowledge Customer Emotion, Acknowledge Customer Statement, Get a customer laugh, Get a customer Thank you, De-escalate irate customer, One call resolution, Do an awesome recap, Advise cust next pymt due, Give customer a WIIFM, De-escalate irate customer, Set PTP, Set Double PTP, State Amt Due, Confirm MAD, Ask for Amt Due and Advise cust next pymt due.

⚠ This card has duplicate items: Set PTP (2), Set Double PTP (2), State Amt Due (2), Confirm MAD (2), Ask for Amt Due (2), De-escalate irate customer (2), Advise cust next pymt due (2)

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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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