ConfirmMADStopA RollStateAmtDueVerifycustDOBSetPTPGet acustomerlaughCollectLateChargesAcknowledgeCustomerStatementAsk forAmtDueAdvisecust nextpymt dueAcknowledgeCustomerEmotionSetDoublePTPGivecustomera WIIFMDo anawesomerecapOne callresolutionAsk forAmtDueAdvisecust nextpymt dueStateAmtDueSetPTPDe-escalateiratecustomerDe-escalateiratecustomerConfirmMADGet acustomerThank youStateMiniMirandaSetDoublePTPConfirmMADStopA RollStateAmtDueVerifycustDOBSetPTPGet acustomerlaughCollectLateChargesAcknowledgeCustomerStatementAsk forAmtDueAdvisecust nextpymt dueAcknowledgeCustomerEmotionSetDoublePTPGivecustomera WIIFMDo anawesomerecapOne callresolutionAsk forAmtDueAdvisecust nextpymt dueStateAmtDueSetPTPDe-escalateiratecustomerDe-escalateiratecustomerConfirmMADGet acustomerThank youStateMiniMirandaSetDoublePTP

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm MAD
  2. Stop A Roll
  3. State Amt Due
  4. Verify cust DOB
  5. Set PTP
  6. Get a customer laugh
  7. Collect Late Charges
  8. Acknowledge Customer Statement
  9. Ask for Amt Due
  10. Advise cust next pymt due
  11. Acknowledge Customer Emotion
  12. Set Double PTP
  13. Give customer a WIIFM
  14. Do an awesome recap
  15. One call resolution
  16. Ask for Amt Due
  17. Advise cust next pymt due
  18. State Amt Due
  19. Set PTP
  20. De-escalate irate customer
  21. De-escalate irate customer
  22. Confirm MAD
  23. Get a customer Thank you
  24. State Mini Miranda
  25. Set Double PTP