AcknowledgeCustomerEmotionGet acustomerThank youGivecustomera WIIFMSetDoublePTPDe-escalateiratecustomerAsk forAmtDueCollectLateChargesSetPTPStopA RollConfirmMADAdvisecust nextpymt dueSetPTPConfirmMADDo anawesomerecapAdvisecust nextpymt dueAcknowledgeCustomerStatementVerifycustDOBAsk forAmtDueOne callresolutionStateAmtDueGet acustomerlaughSetDoublePTPStateAmtDueDe-escalateiratecustomerStateMiniMirandaAcknowledgeCustomerEmotionGet acustomerThank youGivecustomera WIIFMSetDoublePTPDe-escalateiratecustomerAsk forAmtDueCollectLateChargesSetPTPStopA RollConfirmMADAdvisecust nextpymt dueSetPTPConfirmMADDo anawesomerecapAdvisecust nextpymt dueAcknowledgeCustomerStatementVerifycustDOBAsk forAmtDueOne callresolutionStateAmtDueGet acustomerlaughSetDoublePTPStateAmtDueDe-escalateiratecustomerStateMiniMiranda

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge Customer Emotion
  2. Get a customer Thank you
  3. Give customer a WIIFM
  4. Set Double PTP
  5. De-escalate irate customer
  6. Ask for Amt Due
  7. Collect Late Charges
  8. Set PTP
  9. Stop A Roll
  10. Confirm MAD
  11. Advise cust next pymt due
  12. Set PTP
  13. Confirm MAD
  14. Do an awesome recap
  15. Advise cust next pymt due
  16. Acknowledge Customer Statement
  17. Verify cust DOB
  18. Ask for Amt Due
  19. One call resolution
  20. State Amt Due
  21. Get a customer laugh
  22. Set Double PTP
  23. State Amt Due
  24. De-escalate irate customer
  25. State Mini Miranda