SetDoublePTPStateMiniMirandaStopA RollStateAmtDueStateAmtDueDo anawesomerecapSetDoublePTPGet acustomerlaughAdvisecust nextpymt dueGet acustomerThank youConfirmMADCollectLateChargesSetPTPConfirmMADAsk forAmtDueSetPTPOne callresolutionAcknowledgeCustomerStatementAsk forAmtDueAcknowledgeCustomerEmotionAdvisecust nextpymt dueVerifycustDOBDe-escalateiratecustomerDe-escalateiratecustomerGivecustomera WIIFMSetDoublePTPStateMiniMirandaStopA RollStateAmtDueStateAmtDueDo anawesomerecapSetDoublePTPGet acustomerlaughAdvisecust nextpymt dueGet acustomerThank youConfirmMADCollectLateChargesSetPTPConfirmMADAsk forAmtDueSetPTPOne callresolutionAcknowledgeCustomerStatementAsk forAmtDueAcknowledgeCustomerEmotionAdvisecust nextpymt dueVerifycustDOBDe-escalateiratecustomerDe-escalateiratecustomerGivecustomera WIIFM

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set Double PTP
  2. State Mini Miranda
  3. Stop A Roll
  4. State Amt Due
  5. State Amt Due
  6. Do an awesome recap
  7. Set Double PTP
  8. Get a customer laugh
  9. Advise cust next pymt due
  10. Get a customer Thank you
  11. Confirm MAD
  12. Collect Late Charges
  13. Set PTP
  14. Confirm MAD
  15. Ask for Amt Due
  16. Set PTP
  17. One call resolution
  18. Acknowledge Customer Statement
  19. Ask for Amt Due
  20. Acknowledge Customer Emotion
  21. Advise cust next pymt due
  22. Verify cust DOB
  23. De-escalate irate customer
  24. De-escalate irate customer
  25. Give customer a WIIFM