Get acustomerThank youAdvisecust nextpymt dueAcknowledgeCustomerEmotionGivecustomera WIIFMSetPTPStopA RollAsk forAmtDueAsk forAmtDueAdvisecust nextpymt dueCollectLateChargesStateMiniMirandaOne callresolutionSetDoublePTPSetPTPStateAmtDueSetDoublePTPStateAmtDueGet acustomerlaughAcknowledgeCustomerStatementDe-escalateiratecustomerVerifycustDOBConfirmMADDe-escalateiratecustomerDo anawesomerecapConfirmMADGet acustomerThank youAdvisecust nextpymt dueAcknowledgeCustomerEmotionGivecustomera WIIFMSetPTPStopA RollAsk forAmtDueAsk forAmtDueAdvisecust nextpymt dueCollectLateChargesStateMiniMirandaOne callresolutionSetDoublePTPSetPTPStateAmtDueSetDoublePTPStateAmtDueGet acustomerlaughAcknowledgeCustomerStatementDe-escalateiratecustomerVerifycustDOBConfirmMADDe-escalateiratecustomerDo anawesomerecapConfirmMAD

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a customer Thank you
  2. Advise cust next pymt due
  3. Acknowledge Customer Emotion
  4. Give customer a WIIFM
  5. Set PTP
  6. Stop A Roll
  7. Ask for Amt Due
  8. Ask for Amt Due
  9. Advise cust next pymt due
  10. Collect Late Charges
  11. State Mini Miranda
  12. One call resolution
  13. Set Double PTP
  14. Set PTP
  15. State Amt Due
  16. Set Double PTP
  17. State Amt Due
  18. Get a customer laugh
  19. Acknowledge Customer Statement
  20. De-escalate irate customer
  21. Verify cust DOB
  22. Confirm MAD
  23. De-escalate irate customer
  24. Do an awesome recap
  25. Confirm MAD