Get acustomerThank youOne callresolutionStateAmtDueStateMiniMirandaConfirmMADDe-escalateiratecustomerAsk forAmtDueDe-escalateiratecustomerVerifycustDOBAcknowledgeCustomerEmotionSetPTPGet acustomerlaughStateAmtDueSetDoublePTPDo anawesomerecapCollectLateChargesAcknowledgeCustomerStatementConfirmMADAdvisecust nextpymt dueSetDoublePTPAdvisecust nextpymt dueSetPTPAsk forAmtDueGivecustomera WIIFMStopA RollGet acustomerThank youOne callresolutionStateAmtDueStateMiniMirandaConfirmMADDe-escalateiratecustomerAsk forAmtDueDe-escalateiratecustomerVerifycustDOBAcknowledgeCustomerEmotionSetPTPGet acustomerlaughStateAmtDueSetDoublePTPDo anawesomerecapCollectLateChargesAcknowledgeCustomerStatementConfirmMADAdvisecust nextpymt dueSetDoublePTPAdvisecust nextpymt dueSetPTPAsk forAmtDueGivecustomera WIIFMStopA Roll

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Get a customer Thank you
  2. One call resolution
  3. State Amt Due
  4. State Mini Miranda
  5. Confirm MAD
  6. De-escalate irate customer
  7. Ask for Amt Due
  8. De-escalate irate customer
  9. Verify cust DOB
  10. Acknowledge Customer Emotion
  11. Set PTP
  12. Get a customer laugh
  13. State Amt Due
  14. Set Double PTP
  15. Do an awesome recap
  16. Collect Late Charges
  17. Acknowledge Customer Statement
  18. Confirm MAD
  19. Advise cust next pymt due
  20. Set Double PTP
  21. Advise cust next pymt due
  22. Set PTP
  23. Ask for Amt Due
  24. Give customer a WIIFM
  25. Stop A Roll