StateAmtDueGet acustomerThank youSetDoublePTPDe-escalateiratecustomerAdvisecust nextpymt dueStateAmtDueAsk forAmtDueStateMiniMirandaAcknowledgeCustomerStatementDe-escalateiratecustomerSetDoublePTPAcknowledgeCustomerEmotionDo anawesomerecapCollectLateChargesConfirmMADStopA RollSetPTPConfirmMADGet acustomerlaughAdvisecust nextpymt dueAsk forAmtDueVerifycustDOBGivecustomera WIIFMSetPTPOne callresolutionStateAmtDueGet acustomerThank youSetDoublePTPDe-escalateiratecustomerAdvisecust nextpymt dueStateAmtDueAsk forAmtDueStateMiniMirandaAcknowledgeCustomerStatementDe-escalateiratecustomerSetDoublePTPAcknowledgeCustomerEmotionDo anawesomerecapCollectLateChargesConfirmMADStopA RollSetPTPConfirmMADGet acustomerlaughAdvisecust nextpymt dueAsk forAmtDueVerifycustDOBGivecustomera WIIFMSetPTPOne callresolution

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. State Amt Due
  2. Get a customer Thank you
  3. Set Double PTP
  4. De-escalate irate customer
  5. Advise cust next pymt due
  6. State Amt Due
  7. Ask for Amt Due
  8. State Mini Miranda
  9. Acknowledge Customer Statement
  10. De-escalate irate customer
  11. Set Double PTP
  12. Acknowledge Customer Emotion
  13. Do an awesome recap
  14. Collect Late Charges
  15. Confirm MAD
  16. Stop A Roll
  17. Set PTP
  18. Confirm MAD
  19. Get a customer laugh
  20. Advise cust next pymt due
  21. Ask for Amt Due
  22. Verify cust DOB
  23. Give customer a WIIFM
  24. Set PTP
  25. One call resolution