ConfirmMADStateAmtDueCollectLateChargesAcknowledgeCustomerEmotionSetPTPSetPTPDe-escalateiratecustomerGet acustomerThank youAsk forAmtDueStopA RollSetDoublePTPAdvisecust nextpymt dueOne callresolutionGivecustomera WIIFMAcknowledgeCustomerStatementVerifycustDOBStateMiniMirandaAdvisecust nextpymt dueDo anawesomerecapDe-escalateiratecustomerStateAmtDueConfirmMADGet acustomerlaughAsk forAmtDueSetDoublePTPConfirmMADStateAmtDueCollectLateChargesAcknowledgeCustomerEmotionSetPTPSetPTPDe-escalateiratecustomerGet acustomerThank youAsk forAmtDueStopA RollSetDoublePTPAdvisecust nextpymt dueOne callresolutionGivecustomera WIIFMAcknowledgeCustomerStatementVerifycustDOBStateMiniMirandaAdvisecust nextpymt dueDo anawesomerecapDe-escalateiratecustomerStateAmtDueConfirmMADGet acustomerlaughAsk forAmtDueSetDoublePTP

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm MAD
  2. State Amt Due
  3. Collect Late Charges
  4. Acknowledge Customer Emotion
  5. Set PTP
  6. Set PTP
  7. De-escalate irate customer
  8. Get a customer Thank you
  9. Ask for Amt Due
  10. Stop A Roll
  11. Set Double PTP
  12. Advise cust next pymt due
  13. One call resolution
  14. Give customer a WIIFM
  15. Acknowledge Customer Statement
  16. Verify cust DOB
  17. State Mini Miranda
  18. Advise cust next pymt due
  19. Do an awesome recap
  20. De-escalate irate customer
  21. State Amt Due
  22. Confirm MAD
  23. Get a customer laugh
  24. Ask for Amt Due
  25. Set Double PTP