Do anawesomerecapConfirmMADSetPTPSetDoublePTPStopA RollSetDoublePTPStateAmtDueConfirmMADAsk forAmtDueDe-escalateiratecustomerAcknowledgeCustomerStatementSetPTPStateAmtDueVerifycustDOBAdvisecust nextpymt dueAsk forAmtDueStateMiniMirandaCollectLateChargesGet acustomerlaughGivecustomera WIIFMDe-escalateiratecustomerAdvisecust nextpymt dueOne callresolutionAcknowledgeCustomerEmotionGet acustomerThank youDo anawesomerecapConfirmMADSetPTPSetDoublePTPStopA RollSetDoublePTPStateAmtDueConfirmMADAsk forAmtDueDe-escalateiratecustomerAcknowledgeCustomerStatementSetPTPStateAmtDueVerifycustDOBAdvisecust nextpymt dueAsk forAmtDueStateMiniMirandaCollectLateChargesGet acustomerlaughGivecustomera WIIFMDe-escalateiratecustomerAdvisecust nextpymt dueOne callresolutionAcknowledgeCustomerEmotionGet acustomerThank you

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do an awesome recap
  2. Confirm MAD
  3. Set PTP
  4. Set Double PTP
  5. Stop A Roll
  6. Set Double PTP
  7. State Amt Due
  8. Confirm MAD
  9. Ask for Amt Due
  10. De-escalate irate customer
  11. Acknowledge Customer Statement
  12. Set PTP
  13. State Amt Due
  14. Verify cust DOB
  15. Advise cust next pymt due
  16. Ask for Amt Due
  17. State Mini Miranda
  18. Collect Late Charges
  19. Get a customer laugh
  20. Give customer a WIIFM
  21. De-escalate irate customer
  22. Advise cust next pymt due
  23. One call resolution
  24. Acknowledge Customer Emotion
  25. Get a customer Thank you