StopA RollConfirmMADAdvisecust nextpymt dueDo anawesomerecapConfirmMADGivecustomera WIIFMOne callresolutionAsk forAmtDueStateAmtDueSetPTPAdvisecust nextpymt dueSetDoublePTPDe-escalateiratecustomerAcknowledgeCustomerStatementStateAmtDueGet acustomerlaughStateMiniMirandaCollectLateChargesSetDoublePTPVerifycustDOBGet acustomerThank youDe-escalateiratecustomerAcknowledgeCustomerEmotionSetPTPAsk forAmtDueStopA RollConfirmMADAdvisecust nextpymt dueDo anawesomerecapConfirmMADGivecustomera WIIFMOne callresolutionAsk forAmtDueStateAmtDueSetPTPAdvisecust nextpymt dueSetDoublePTPDe-escalateiratecustomerAcknowledgeCustomerStatementStateAmtDueGet acustomerlaughStateMiniMirandaCollectLateChargesSetDoublePTPVerifycustDOBGet acustomerThank youDe-escalateiratecustomerAcknowledgeCustomerEmotionSetPTPAsk forAmtDue

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stop A Roll
  2. Confirm MAD
  3. Advise cust next pymt due
  4. Do an awesome recap
  5. Confirm MAD
  6. Give customer a WIIFM
  7. One call resolution
  8. Ask for Amt Due
  9. State Amt Due
  10. Set PTP
  11. Advise cust next pymt due
  12. Set Double PTP
  13. De-escalate irate customer
  14. Acknowledge Customer Statement
  15. State Amt Due
  16. Get a customer laugh
  17. State Mini Miranda
  18. Collect Late Charges
  19. Set Double PTP
  20. Verify cust DOB
  21. Get a customer Thank you
  22. De-escalate irate customer
  23. Acknowledge Customer Emotion
  24. Set PTP
  25. Ask for Amt Due