Givecustomera WIIFMCollectLateChargesStateAmtDueSetPTPDe-escalateiratecustomerAsk forAmtDueAsk forAmtDueStateMiniMirandaDo anawesomerecapDe-escalateiratecustomerSetDoublePTPConfirmMADSetDoublePTPAdvisecust nextpymt dueAdvisecust nextpymt dueStopA RollOne callresolutionSetPTPAcknowledgeCustomerEmotionConfirmMADVerifycustDOBAcknowledgeCustomerStatementStateAmtDueGet acustomerlaughGet acustomerThank youGivecustomera WIIFMCollectLateChargesStateAmtDueSetPTPDe-escalateiratecustomerAsk forAmtDueAsk forAmtDueStateMiniMirandaDo anawesomerecapDe-escalateiratecustomerSetDoublePTPConfirmMADSetDoublePTPAdvisecust nextpymt dueAdvisecust nextpymt dueStopA RollOne callresolutionSetPTPAcknowledgeCustomerEmotionConfirmMADVerifycustDOBAcknowledgeCustomerStatementStateAmtDueGet acustomerlaughGet acustomerThank you

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give customer a WIIFM
  2. Collect Late Charges
  3. State Amt Due
  4. Set PTP
  5. De-escalate irate customer
  6. Ask for Amt Due
  7. Ask for Amt Due
  8. State Mini Miranda
  9. Do an awesome recap
  10. De-escalate irate customer
  11. Set Double PTP
  12. Confirm MAD
  13. Set Double PTP
  14. Advise cust next pymt due
  15. Advise cust next pymt due
  16. Stop A Roll
  17. One call resolution
  18. Set PTP
  19. Acknowledge Customer Emotion
  20. Confirm MAD
  21. Verify cust DOB
  22. Acknowledge Customer Statement
  23. State Amt Due
  24. Get a customer laugh
  25. Get a customer Thank you