Advisecust nextpymt dueAsk forAmtDueSetDoublePTPSetPTPAcknowledgeCustomerStatementStateAmtDueConfirmMADSetDoublePTPStateAmtDueOne callresolutionDo anawesomerecapGet acustomerThank youStateMiniMirandaAcknowledgeCustomerEmotionVerifycustDOBSetPTPGet acustomerlaughStopA RollDe-escalateiratecustomerAdvisecust nextpymt dueConfirmMADAsk forAmtDueDe-escalateiratecustomerGivecustomera WIIFMCollectLateChargesAdvisecust nextpymt dueAsk forAmtDueSetDoublePTPSetPTPAcknowledgeCustomerStatementStateAmtDueConfirmMADSetDoublePTPStateAmtDueOne callresolutionDo anawesomerecapGet acustomerThank youStateMiniMirandaAcknowledgeCustomerEmotionVerifycustDOBSetPTPGet acustomerlaughStopA RollDe-escalateiratecustomerAdvisecust nextpymt dueConfirmMADAsk forAmtDueDe-escalateiratecustomerGivecustomera WIIFMCollectLateCharges

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advise cust next pymt due
  2. Ask for Amt Due
  3. Set Double PTP
  4. Set PTP
  5. Acknowledge Customer Statement
  6. State Amt Due
  7. Confirm MAD
  8. Set Double PTP
  9. State Amt Due
  10. One call resolution
  11. Do an awesome recap
  12. Get a customer Thank you
  13. State Mini Miranda
  14. Acknowledge Customer Emotion
  15. Verify cust DOB
  16. Set PTP
  17. Get a customer laugh
  18. Stop A Roll
  19. De-escalate irate customer
  20. Advise cust next pymt due
  21. Confirm MAD
  22. Ask for Amt Due
  23. De-escalate irate customer
  24. Give customer a WIIFM
  25. Collect Late Charges