Get acustomerThank youVerifycustDOBAdvisecust nextpymt dueDo anawesomerecapGivecustomera WIIFMCollectLateChargesAsk forAmtDueSetPTPSetDoublePTPOne callresolutionSetDoublePTPStateAmtDueStateMiniMirandaStopA RollConfirmMADConfirmMADDe-escalateiratecustomerDe-escalateiratecustomerSetPTPGet acustomerlaughAcknowledgeCustomerStatementAdvisecust nextpymt dueAsk forAmtDueStateAmtDueAcknowledgeCustomerEmotionGet acustomerThank youVerifycustDOBAdvisecust nextpymt dueDo anawesomerecapGivecustomera WIIFMCollectLateChargesAsk forAmtDueSetPTPSetDoublePTPOne callresolutionSetDoublePTPStateAmtDueStateMiniMirandaStopA RollConfirmMADConfirmMADDe-escalateiratecustomerDe-escalateiratecustomerSetPTPGet acustomerlaughAcknowledgeCustomerStatementAdvisecust nextpymt dueAsk forAmtDueStateAmtDueAcknowledgeCustomerEmotion

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a customer Thank you
  2. Verify cust DOB
  3. Advise cust next pymt due
  4. Do an awesome recap
  5. Give customer a WIIFM
  6. Collect Late Charges
  7. Ask for Amt Due
  8. Set PTP
  9. Set Double PTP
  10. One call resolution
  11. Set Double PTP
  12. State Amt Due
  13. State Mini Miranda
  14. Stop A Roll
  15. Confirm MAD
  16. Confirm MAD
  17. De-escalate irate customer
  18. De-escalate irate customer
  19. Set PTP
  20. Get a customer laugh
  21. Acknowledge Customer Statement
  22. Advise cust next pymt due
  23. Ask for Amt Due
  24. State Amt Due
  25. Acknowledge Customer Emotion