StateAmtDueGet acustomerThank youSetPTPAdvisecust nextpymt dueDo anawesomerecapAsk forAmtDueOne callresolutionDe-escalateiratecustomerAcknowledgeCustomerStatementCollectLateChargesVerifycustDOBConfirmMADConfirmMADGivecustomera WIIFMAsk forAmtDueStateMiniMirandaGet acustomerlaughSetDoublePTPAdvisecust nextpymt dueDe-escalateiratecustomerStateAmtDueSetDoublePTPStopA RollSetPTPAcknowledgeCustomerEmotionStateAmtDueGet acustomerThank youSetPTPAdvisecust nextpymt dueDo anawesomerecapAsk forAmtDueOne callresolutionDe-escalateiratecustomerAcknowledgeCustomerStatementCollectLateChargesVerifycustDOBConfirmMADConfirmMADGivecustomera WIIFMAsk forAmtDueStateMiniMirandaGet acustomerlaughSetDoublePTPAdvisecust nextpymt dueDe-escalateiratecustomerStateAmtDueSetDoublePTPStopA RollSetPTPAcknowledgeCustomerEmotion

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. State Amt Due
  2. Get a customer Thank you
  3. Set PTP
  4. Advise cust next pymt due
  5. Do an awesome recap
  6. Ask for Amt Due
  7. One call resolution
  8. De-escalate irate customer
  9. Acknowledge Customer Statement
  10. Collect Late Charges
  11. Verify cust DOB
  12. Confirm MAD
  13. Confirm MAD
  14. Give customer a WIIFM
  15. Ask for Amt Due
  16. State Mini Miranda
  17. Get a customer laugh
  18. Set Double PTP
  19. Advise cust next pymt due
  20. De-escalate irate customer
  21. State Amt Due
  22. Set Double PTP
  23. Stop A Roll
  24. Set PTP
  25. Acknowledge Customer Emotion