StateAmtDueStopA RollCollectLateChargesAsk forAmtDueDe-escalateiratecustomerStateAmtDueOne callresolutionGet acustomerlaughConfirmMADDo anawesomerecapVerifycustDOBAdvisecust nextpymt dueSetPTPAdvisecust nextpymt dueSetPTPAsk forAmtDueSetDoublePTPConfirmMADStateMiniMirandaAcknowledgeCustomerStatementDe-escalateiratecustomerGet acustomerThank youAcknowledgeCustomerEmotionSetDoublePTPGivecustomera WIIFMStateAmtDueStopA RollCollectLateChargesAsk forAmtDueDe-escalateiratecustomerStateAmtDueOne callresolutionGet acustomerlaughConfirmMADDo anawesomerecapVerifycustDOBAdvisecust nextpymt dueSetPTPAdvisecust nextpymt dueSetPTPAsk forAmtDueSetDoublePTPConfirmMADStateMiniMirandaAcknowledgeCustomerStatementDe-escalateiratecustomerGet acustomerThank youAcknowledgeCustomerEmotionSetDoublePTPGivecustomera WIIFM

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. State Amt Due
  2. Stop A Roll
  3. Collect Late Charges
  4. Ask for Amt Due
  5. De-escalate irate customer
  6. State Amt Due
  7. One call resolution
  8. Get a customer laugh
  9. Confirm MAD
  10. Do an awesome recap
  11. Verify cust DOB
  12. Advise cust next pymt due
  13. Set PTP
  14. Advise cust next pymt due
  15. Set PTP
  16. Ask for Amt Due
  17. Set Double PTP
  18. Confirm MAD
  19. State Mini Miranda
  20. Acknowledge Customer Statement
  21. De-escalate irate customer
  22. Get a customer Thank you
  23. Acknowledge Customer Emotion
  24. Set Double PTP
  25. Give customer a WIIFM