Ask forAmtDueSetDoublePTPSetPTPDe-escalateiratecustomerDe-escalateiratecustomerGet acustomerThank youAcknowledgeCustomerStatementDo anawesomerecapStateAmtDueAsk forAmtDueCollectLateChargesStopA RollVerifycustDOBSetDoublePTPConfirmMADOne callresolutionAcknowledgeCustomerEmotionSetPTPStateAmtDueGet acustomerlaughAdvisecust nextpymt dueConfirmMADAdvisecust nextpymt dueStateMiniMirandaGivecustomera WIIFMAsk forAmtDueSetDoublePTPSetPTPDe-escalateiratecustomerDe-escalateiratecustomerGet acustomerThank youAcknowledgeCustomerStatementDo anawesomerecapStateAmtDueAsk forAmtDueCollectLateChargesStopA RollVerifycustDOBSetDoublePTPConfirmMADOne callresolutionAcknowledgeCustomerEmotionSetPTPStateAmtDueGet acustomerlaughAdvisecust nextpymt dueConfirmMADAdvisecust nextpymt dueStateMiniMirandaGivecustomera WIIFM

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for Amt Due
  2. Set Double PTP
  3. Set PTP
  4. De-escalate irate customer
  5. De-escalate irate customer
  6. Get a customer Thank you
  7. Acknowledge Customer Statement
  8. Do an awesome recap
  9. State Amt Due
  10. Ask for Amt Due
  11. Collect Late Charges
  12. Stop A Roll
  13. Verify cust DOB
  14. Set Double PTP
  15. Confirm MAD
  16. One call resolution
  17. Acknowledge Customer Emotion
  18. Set PTP
  19. State Amt Due
  20. Get a customer laugh
  21. Advise cust next pymt due
  22. Confirm MAD
  23. Advise cust next pymt due
  24. State Mini Miranda
  25. Give customer a WIIFM