Get acustomerThank youSetDoublePTPDe-escalateiratecustomerConfirmMADAcknowledgeCustomerEmotionAcknowledgeCustomerStatementStopA RollCollectLateChargesVerifycustDOBGivecustomera WIIFMDo anawesomerecapAsk forAmtDueAdvisecust nextpymt dueSetDoublePTPStateAmtDueSetPTPSetPTPStateMiniMirandaAdvisecust nextpymt dueStateAmtDueGet acustomerlaughOne callresolutionAsk forAmtDueDe-escalateiratecustomerConfirmMADGet acustomerThank youSetDoublePTPDe-escalateiratecustomerConfirmMADAcknowledgeCustomerEmotionAcknowledgeCustomerStatementStopA RollCollectLateChargesVerifycustDOBGivecustomera WIIFMDo anawesomerecapAsk forAmtDueAdvisecust nextpymt dueSetDoublePTPStateAmtDueSetPTPSetPTPStateMiniMirandaAdvisecust nextpymt dueStateAmtDueGet acustomerlaughOne callresolutionAsk forAmtDueDe-escalateiratecustomerConfirmMAD

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a customer Thank you
  2. Set Double PTP
  3. De-escalate irate customer
  4. Confirm MAD
  5. Acknowledge Customer Emotion
  6. Acknowledge Customer Statement
  7. Stop A Roll
  8. Collect Late Charges
  9. Verify cust DOB
  10. Give customer a WIIFM
  11. Do an awesome recap
  12. Ask for Amt Due
  13. Advise cust next pymt due
  14. Set Double PTP
  15. State Amt Due
  16. Set PTP
  17. Set PTP
  18. State Mini Miranda
  19. Advise cust next pymt due
  20. State Amt Due
  21. Get a customer laugh
  22. One call resolution
  23. Ask for Amt Due
  24. De-escalate irate customer
  25. Confirm MAD