SetDoublePTPGet acustomerThank youAcknowledgeCustomerEmotionGet acustomerlaughAdvisecust nextpymt dueAsk forAmtDueSetPTPDe-escalateiratecustomerDo anawesomerecapConfirmMADAsk forAmtDueStateMiniMirandaStateAmtDueOne callresolutionVerifycustDOBDe-escalateiratecustomerAdvisecust nextpymt dueStateAmtDueCollectLateChargesConfirmMADAcknowledgeCustomerStatementGivecustomera WIIFMSetPTPStopA RollSetDoublePTPSetDoublePTPGet acustomerThank youAcknowledgeCustomerEmotionGet acustomerlaughAdvisecust nextpymt dueAsk forAmtDueSetPTPDe-escalateiratecustomerDo anawesomerecapConfirmMADAsk forAmtDueStateMiniMirandaStateAmtDueOne callresolutionVerifycustDOBDe-escalateiratecustomerAdvisecust nextpymt dueStateAmtDueCollectLateChargesConfirmMADAcknowledgeCustomerStatementGivecustomera WIIFMSetPTPStopA RollSetDoublePTP

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set Double PTP
  2. Get a customer Thank you
  3. Acknowledge Customer Emotion
  4. Get a customer laugh
  5. Advise cust next pymt due
  6. Ask for Amt Due
  7. Set PTP
  8. De-escalate irate customer
  9. Do an awesome recap
  10. Confirm MAD
  11. Ask for Amt Due
  12. State Mini Miranda
  13. State Amt Due
  14. One call resolution
  15. Verify cust DOB
  16. De-escalate irate customer
  17. Advise cust next pymt due
  18. State Amt Due
  19. Collect Late Charges
  20. Confirm MAD
  21. Acknowledge Customer Statement
  22. Give customer a WIIFM
  23. Set PTP
  24. Stop A Roll
  25. Set Double PTP