The Fix-its Bingo

The Fix-its Bingo Card
Preview

This bingo card has a free space and 24 words: “I am not at home”, Not a customer, “I want to speak to a supervisor/manager”, Met my AHT goal for the week, “A sales rep promised me…”, “I was cancelled but am still being billed”, Kept my ACW under 12 minutes for the day, “I was never told about the monthly equipment charge”, Met my AHT for the day, “I need a tech to replace the battery”, Stayed under my WOR for the day, “I forgot my verbal passcode”, “I am elderly” or “I am (years old)”, “I have to wait for my husband to get home”, “wifi is working fine on everything else”, Met my WOR goal for the week, “I’ve already done all of the troubleshooting”, De-escalated the customer, Verbal passcode: Cowboys or Jesus, Kept my personal under 12 minutes for the day, Got approvals for all my transfers, “My panel isn’t making any noise” ex. Chimes, “I don’t have anyone to help me” and Had no escalations for the day.

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