“I was nevertold about themonthlyequipmentcharge”Met myWOR goalfor theweekDe-escalatedthecustomerGotapprovalsfor all mytransfers“wifi isworking fineoneverythingelse”“I wascancelledbut am stillbeing billed”“I amnot athome”“I don’thaveanyone tohelp me”“My panelisn’t makingany noise”ex. ChimesMet myAHT goalfor theweekKept mypersonalunder 12minutes forthe dayNot acustomerKept myACW under12 minutesfor the day“A salesreppromisedme…”“I need atech toreplace thebattery”“I amelderly” or“I am(years old)”“I forgotmy verbalpasscode”“I have towait for myhusband toget home”Met myAHT forthedayHad noescalationsfor the day“I’ve alreadydone all of thetroubleshooting”“I want to speak to asupervisor/manager”Stayedunder myWOR forthe dayVerbalpasscode:Cowboysor Jesus“I was nevertold about themonthlyequipmentcharge”Met myWOR goalfor theweekDe-escalatedthecustomerGotapprovalsfor all mytransfers“wifi isworking fineoneverythingelse”“I wascancelledbut am stillbeing billed”“I amnot athome”“I don’thaveanyone tohelp me”“My panelisn’t makingany noise”ex. ChimesMet myAHT goalfor theweekKept mypersonalunder 12minutes forthe dayNot acustomerKept myACW under12 minutesfor the day“A salesreppromisedme…”“I need atech toreplace thebattery”“I amelderly” or“I am(years old)”“I forgotmy verbalpasscode”“I have towait for myhusband toget home”Met myAHT forthedayHad noescalationsfor the day“I’ve alreadydone all of thetroubleshooting”“I want to speak to asupervisor/manager”Stayedunder myWOR forthe dayVerbalpasscode:Cowboysor Jesus

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I was never told about the monthly equipment charge”
  2. Met my WOR goal for the week
  3. De-escalated the customer
  4. Got approvals for all my transfers
  5. “wifi is working fine on everything else”
  6. “I was cancelled but am still being billed”
  7. “I am not at home”
  8. “I don’t have anyone to help me”
  9. “My panel isn’t making any noise” ex. Chimes
  10. Met my AHT goal for the week
  11. Kept my personal under 12 minutes for the day
  12. Not a customer
  13. Kept my ACW under 12 minutes for the day
  14. “A sales rep promised me…”
  15. “I need a tech to replace the battery”
  16. “I am elderly” or “I am (years old)”
  17. “I forgot my verbal passcode”
  18. “I have to wait for my husband to get home”
  19. Met my AHT for the day
  20. Had no escalations for the day
  21. “I’ve already done all of the troubleshooting”
  22. “I want to speak to a supervisor/manager”
  23. Stayed under my WOR for the day
  24. Verbal passcode: Cowboys or Jesus