“I was never told about the monthly equipment charge” Met my WOR goal for the week De- escalated the customer Got approvals for all my transfers “wifi is working fine on everything else” “I was cancelled but am still being billed” “I am not at home” “I don’t have anyone to help me” “My panel isn’t making any noise” ex. Chimes Met my AHT goal for the week Kept my personal under 12 minutes for the day Not a customer Kept my ACW under 12 minutes for the day “A sales rep promised me…” “I need a tech to replace the battery” “I am elderly” or “I am (years old)” “I forgot my verbal passcode” “I have to wait for my husband to get home” Met my AHT for the day Had no escalations for the day “I’ve already done all of the troubleshooting” “I want to speak to a supervisor/manager” Stayed under my WOR for the day Verbal passcode: Cowboys or Jesus “I was never told about the monthly equipment charge” Met my WOR goal for the week De- escalated the customer Got approvals for all my transfers “wifi is working fine on everything else” “I was cancelled but am still being billed” “I am not at home” “I don’t have anyone to help me” “My panel isn’t making any noise” ex. Chimes Met my AHT goal for the week Kept my personal under 12 minutes for the day Not a customer Kept my ACW under 12 minutes for the day “A sales rep promised me…” “I need a tech to replace the battery” “I am elderly” or “I am (years old)” “I forgot my verbal passcode” “I have to wait for my husband to get home” Met my AHT for the day Had no escalations for the day “I’ve already done all of the troubleshooting” “I want to speak to a supervisor/manager” Stayed under my WOR for the day Verbal passcode: Cowboys or Jesus
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
“I was never told about the monthly equipment charge”
Met my WOR goal for the week
De-escalated the customer
Got approvals for all my transfers
“wifi is working fine on everything else”
“I was cancelled but am still being billed”
“I am not at home”
“I don’t have anyone to help me”
“My panel isn’t making any noise” ex. Chimes
Met my AHT goal for the week
Kept my personal under 12 minutes for the day
Not a customer
Kept my ACW under 12 minutes for the day
“A sales rep promised me…”
“I need a tech to replace the battery”
“I am elderly” or “I am (years old)”
“I forgot my verbal passcode”
“I have to wait for my husband to get home”
Met my AHT for the day
Had no escalations for the day
“I’ve already done all of the troubleshooting”
“I want to speak to a supervisor/manager”
Stayed under my WOR for the day
Verbal passcode: Cowboys or Jesus