Met myAHT forthedayMet myWOR goalfor theweekStayedunder myWOR forthe dayDe-escalatedthecustomer“A salesreppromisedme…”Verbalpasscode:Cowboysor Jesus“I want to speak to asupervisor/manager”Kept mypersonalunder 12minutes forthe day“I need atech toreplace thebattery”“I don’thaveanyone tohelp me”Met myAHT goalfor theweek“wifi isworking fineoneverythingelse”“I’ve alreadydone all of thetroubleshooting”“I wascancelledbut am stillbeing billed”“My panelisn’t makingany noise”ex. ChimesKept myACW under12 minutesfor the day“I have towait for myhusband toget home”Had noescalationsfor the dayGotapprovalsfor all mytransfers“I forgotmy verbalpasscode”“I was nevertold about themonthlyequipmentcharge”“I amelderly” or“I am(years old)”Not acustomer“I amnot athome”Met myAHT forthedayMet myWOR goalfor theweekStayedunder myWOR forthe dayDe-escalatedthecustomer“A salesreppromisedme…”Verbalpasscode:Cowboysor Jesus“I want to speak to asupervisor/manager”Kept mypersonalunder 12minutes forthe day“I need atech toreplace thebattery”“I don’thaveanyone tohelp me”Met myAHT goalfor theweek“wifi isworking fineoneverythingelse”“I’ve alreadydone all of thetroubleshooting”“I wascancelledbut am stillbeing billed”“My panelisn’t makingany noise”ex. ChimesKept myACW under12 minutesfor the day“I have towait for myhusband toget home”Had noescalationsfor the dayGotapprovalsfor all mytransfers“I forgotmy verbalpasscode”“I was nevertold about themonthlyequipmentcharge”“I amelderly” or“I am(years old)”Not acustomer“I amnot athome”

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met my AHT for the day
  2. Met my WOR goal for the week
  3. Stayed under my WOR for the day
  4. De-escalated the customer
  5. “A sales rep promised me…”
  6. Verbal passcode: Cowboys or Jesus
  7. “I want to speak to a supervisor/manager”
  8. Kept my personal under 12 minutes for the day
  9. “I need a tech to replace the battery”
  10. “I don’t have anyone to help me”
  11. Met my AHT goal for the week
  12. “wifi is working fine on everything else”
  13. “I’ve already done all of the troubleshooting”
  14. “I was cancelled but am still being billed”
  15. “My panel isn’t making any noise” ex. Chimes
  16. Kept my ACW under 12 minutes for the day
  17. “I have to wait for my husband to get home”
  18. Had no escalations for the day
  19. Got approvals for all my transfers
  20. “I forgot my verbal passcode”
  21. “I was never told about the monthly equipment charge”
  22. “I am elderly” or “I am (years old)”
  23. Not a customer
  24. “I am not at home”