“I wascancelledbut am stillbeing billed”“I’ve alreadydone all of thetroubleshooting”“I was nevertold about themonthlyequipmentcharge”De-escalatedthecustomerStayedunder myWOR forthe dayVerbalpasscode:Cowboysor Jesus“I have towait for myhusband toget home”“wifi isworking fineoneverythingelse”Gotapprovalsfor all mytransfers“I amelderly” or“I am(years old)”“A salesreppromisedme…”Met myWOR goalfor theweekKept myACW under12 minutesfor the dayHad noescalationsfor the day“I forgotmy verbalpasscode”“I don’thaveanyone tohelp me”Met myAHT goalfor theweekNot acustomer“I want to speak to asupervisor/manager”“I amnot athome”Met myAHT fortheday“My panelisn’t makingany noise”ex. ChimesKept mypersonalunder 12minutes forthe day“I need atech toreplace thebattery”“I wascancelledbut am stillbeing billed”“I’ve alreadydone all of thetroubleshooting”“I was nevertold about themonthlyequipmentcharge”De-escalatedthecustomerStayedunder myWOR forthe dayVerbalpasscode:Cowboysor Jesus“I have towait for myhusband toget home”“wifi isworking fineoneverythingelse”Gotapprovalsfor all mytransfers“I amelderly” or“I am(years old)”“A salesreppromisedme…”Met myWOR goalfor theweekKept myACW under12 minutesfor the dayHad noescalationsfor the day“I forgotmy verbalpasscode”“I don’thaveanyone tohelp me”Met myAHT goalfor theweekNot acustomer“I want to speak to asupervisor/manager”“I amnot athome”Met myAHT fortheday“My panelisn’t makingany noise”ex. ChimesKept mypersonalunder 12minutes forthe day“I need atech toreplace thebattery”

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I was cancelled but am still being billed”
  2. “I’ve already done all of the troubleshooting”
  3. “I was never told about the monthly equipment charge”
  4. De-escalated the customer
  5. Stayed under my WOR for the day
  6. Verbal passcode: Cowboys or Jesus
  7. “I have to wait for my husband to get home”
  8. “wifi is working fine on everything else”
  9. Got approvals for all my transfers
  10. “I am elderly” or “I am (years old)”
  11. “A sales rep promised me…”
  12. Met my WOR goal for the week
  13. Kept my ACW under 12 minutes for the day
  14. Had no escalations for the day
  15. “I forgot my verbal passcode”
  16. “I don’t have anyone to help me”
  17. Met my AHT goal for the week
  18. Not a customer
  19. “I want to speak to a supervisor/manager”
  20. “I am not at home”
  21. Met my AHT for the day
  22. “My panel isn’t making any noise” ex. Chimes
  23. Kept my personal under 12 minutes for the day
  24. “I need a tech to replace the battery”