“I have towait for myhusband toget home”“My panelisn’t makingany noise”ex. Chimes“I was nevertold about themonthlyequipmentcharge”Kept mypersonalunder 12minutes forthe dayStayedunder myWOR forthe day“A salesreppromisedme…”Met myAHT goalfor theweek“I wascancelledbut am stillbeing billed”Kept myACW under12 minutesfor the day“I want to speak to asupervisor/manager”“wifi isworking fineoneverythingelse”Gotapprovalsfor all mytransfers“I amnot athome”Verbalpasscode:Cowboysor JesusDe-escalatedthecustomerNot acustomerHad noescalationsfor the day“I don’thaveanyone tohelp me”“I’ve alreadydone all of thetroubleshooting”“I need atech toreplace thebattery”Met myAHT fortheday“I amelderly” or“I am(years old)”Met myWOR goalfor theweek“I forgotmy verbalpasscode”“I have towait for myhusband toget home”“My panelisn’t makingany noise”ex. Chimes“I was nevertold about themonthlyequipmentcharge”Kept mypersonalunder 12minutes forthe dayStayedunder myWOR forthe day“A salesreppromisedme…”Met myAHT goalfor theweek“I wascancelledbut am stillbeing billed”Kept myACW under12 minutesfor the day“I want to speak to asupervisor/manager”“wifi isworking fineoneverythingelse”Gotapprovalsfor all mytransfers“I amnot athome”Verbalpasscode:Cowboysor JesusDe-escalatedthecustomerNot acustomerHad noescalationsfor the day“I don’thaveanyone tohelp me”“I’ve alreadydone all of thetroubleshooting”“I need atech toreplace thebattery”Met myAHT fortheday“I amelderly” or“I am(years old)”Met myWOR goalfor theweek“I forgotmy verbalpasscode”

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. “I have to wait for my husband to get home”
  2. “My panel isn’t making any noise” ex. Chimes
  3. “I was never told about the monthly equipment charge”
  4. Kept my personal under 12 minutes for the day
  5. Stayed under my WOR for the day
  6. “A sales rep promised me…”
  7. Met my AHT goal for the week
  8. “I was cancelled but am still being billed”
  9. Kept my ACW under 12 minutes for the day
  10. “I want to speak to a supervisor/manager”
  11. “wifi is working fine on everything else”
  12. Got approvals for all my transfers
  13. “I am not at home”
  14. Verbal passcode: Cowboys or Jesus
  15. De-escalated the customer
  16. Not a customer
  17. Had no escalations for the day
  18. “I don’t have anyone to help me”
  19. “I’ve already done all of the troubleshooting”
  20. “I need a tech to replace the battery”
  21. Met my AHT for the day
  22. “I am elderly” or “I am (years old)”
  23. Met my WOR goal for the week
  24. “I forgot my verbal passcode”