“I’ve alreadydone all of thetroubleshooting”“I forgotmy verbalpasscode”“I was nevertold about themonthlyequipmentcharge”Verbalpasscode:Cowboysor Jesus“I want to speak to asupervisor/manager”“A salesreppromisedme…”Had noescalationsfor the dayMet myWOR goalfor theweek“I wascancelledbut am stillbeing billed”“I have towait for myhusband toget home”“I need atech toreplace thebattery”Kept mypersonalunder 12minutes forthe dayMet myAHT fortheday“I amelderly” or“I am(years old)”“My panelisn’t makingany noise”ex. ChimesKept myACW under12 minutesfor the dayDe-escalatedthecustomer“wifi isworking fineoneverythingelse”Stayedunder myWOR forthe dayMet myAHT goalfor theweekNot acustomer“I don’thaveanyone tohelp me”“I amnot athome”Gotapprovalsfor all mytransfers“I’ve alreadydone all of thetroubleshooting”“I forgotmy verbalpasscode”“I was nevertold about themonthlyequipmentcharge”Verbalpasscode:Cowboysor Jesus“I want to speak to asupervisor/manager”“A salesreppromisedme…”Had noescalationsfor the dayMet myWOR goalfor theweek“I wascancelledbut am stillbeing billed”“I have towait for myhusband toget home”“I need atech toreplace thebattery”Kept mypersonalunder 12minutes forthe dayMet myAHT fortheday“I amelderly” or“I am(years old)”“My panelisn’t makingany noise”ex. ChimesKept myACW under12 minutesfor the dayDe-escalatedthecustomer“wifi isworking fineoneverythingelse”Stayedunder myWOR forthe dayMet myAHT goalfor theweekNot acustomer“I don’thaveanyone tohelp me”“I amnot athome”Gotapprovalsfor all mytransfers

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’ve already done all of the troubleshooting”
  2. “I forgot my verbal passcode”
  3. “I was never told about the monthly equipment charge”
  4. Verbal passcode: Cowboys or Jesus
  5. “I want to speak to a supervisor/manager”
  6. “A sales rep promised me…”
  7. Had no escalations for the day
  8. Met my WOR goal for the week
  9. “I was cancelled but am still being billed”
  10. “I have to wait for my husband to get home”
  11. “I need a tech to replace the battery”
  12. Kept my personal under 12 minutes for the day
  13. Met my AHT for the day
  14. “I am elderly” or “I am (years old)”
  15. “My panel isn’t making any noise” ex. Chimes
  16. Kept my ACW under 12 minutes for the day
  17. De-escalated the customer
  18. “wifi is working fine on everything else”
  19. Stayed under my WOR for the day
  20. Met my AHT goal for the week
  21. Not a customer
  22. “I don’t have anyone to help me”
  23. “I am not at home”
  24. Got approvals for all my transfers