Kept mypersonalunder 12minutes forthe dayKept myACW under12 minutesfor the dayVerbalpasscode:Cowboysor JesusMet myAHT goalfor theweek“I want to speak to asupervisor/manager”“My panelisn’t makingany noise”ex. ChimesMet myAHT fortheday“I amelderly” or“I am(years old)”Stayedunder myWOR forthe dayGotapprovalsfor all mytransfers“A salesreppromisedme…”Met myWOR goalfor theweek“I’ve alreadydone all of thetroubleshooting”“I was nevertold about themonthlyequipmentcharge”Not acustomer“I need atech toreplace thebattery”“I amnot athome”“wifi isworking fineoneverythingelse”“I forgotmy verbalpasscode”“I wascancelledbut am stillbeing billed”“I have towait for myhusband toget home”De-escalatedthecustomerHad noescalationsfor the day“I don’thaveanyone tohelp me”Kept mypersonalunder 12minutes forthe dayKept myACW under12 minutesfor the dayVerbalpasscode:Cowboysor JesusMet myAHT goalfor theweek“I want to speak to asupervisor/manager”“My panelisn’t makingany noise”ex. ChimesMet myAHT fortheday“I amelderly” or“I am(years old)”Stayedunder myWOR forthe dayGotapprovalsfor all mytransfers“A salesreppromisedme…”Met myWOR goalfor theweek“I’ve alreadydone all of thetroubleshooting”“I was nevertold about themonthlyequipmentcharge”Not acustomer“I need atech toreplace thebattery”“I amnot athome”“wifi isworking fineoneverythingelse”“I forgotmy verbalpasscode”“I wascancelledbut am stillbeing billed”“I have towait for myhusband toget home”De-escalatedthecustomerHad noescalationsfor the day“I don’thaveanyone tohelp me”

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Kept my personal under 12 minutes for the day
  2. Kept my ACW under 12 minutes for the day
  3. Verbal passcode: Cowboys or Jesus
  4. Met my AHT goal for the week
  5. “I want to speak to a supervisor/manager”
  6. “My panel isn’t making any noise” ex. Chimes
  7. Met my AHT for the day
  8. “I am elderly” or “I am (years old)”
  9. Stayed under my WOR for the day
  10. Got approvals for all my transfers
  11. “A sales rep promised me…”
  12. Met my WOR goal for the week
  13. “I’ve already done all of the troubleshooting”
  14. “I was never told about the monthly equipment charge”
  15. Not a customer
  16. “I need a tech to replace the battery”
  17. “I am not at home”
  18. “wifi is working fine on everything else”
  19. “I forgot my verbal passcode”
  20. “I was cancelled but am still being billed”
  21. “I have to wait for my husband to get home”
  22. De-escalated the customer
  23. Had no escalations for the day
  24. “I don’t have anyone to help me”