“My panelisn’t makingany noise”ex. ChimesNot acustomer“I have towait for myhusband toget home”Kept myACW under12 minutesfor the dayStayedunder myWOR forthe dayHad noescalationsfor the dayGotapprovalsfor all mytransfers“I want to speak to asupervisor/manager”“I wascancelledbut am stillbeing billed”Kept mypersonalunder 12minutes forthe day“I was nevertold about themonthlyequipmentcharge”“wifi isworking fineoneverythingelse”“I amelderly” or“I am(years old)”“I amnot athome”“I forgotmy verbalpasscode”Met myAHT forthedayMet myWOR goalfor theweek“I need atech toreplace thebattery”De-escalatedthecustomer“I’ve alreadydone all of thetroubleshooting”“A salesreppromisedme…”Verbalpasscode:Cowboysor Jesus“I don’thaveanyone tohelp me”Met myAHT goalfor theweek“My panelisn’t makingany noise”ex. ChimesNot acustomer“I have towait for myhusband toget home”Kept myACW under12 minutesfor the dayStayedunder myWOR forthe dayHad noescalationsfor the dayGotapprovalsfor all mytransfers“I want to speak to asupervisor/manager”“I wascancelledbut am stillbeing billed”Kept mypersonalunder 12minutes forthe day“I was nevertold about themonthlyequipmentcharge”“wifi isworking fineoneverythingelse”“I amelderly” or“I am(years old)”“I amnot athome”“I forgotmy verbalpasscode”Met myAHT forthedayMet myWOR goalfor theweek“I need atech toreplace thebattery”De-escalatedthecustomer“I’ve alreadydone all of thetroubleshooting”“A salesreppromisedme…”Verbalpasscode:Cowboysor Jesus“I don’thaveanyone tohelp me”Met myAHT goalfor theweek

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “My panel isn’t making any noise” ex. Chimes
  2. Not a customer
  3. “I have to wait for my husband to get home”
  4. Kept my ACW under 12 minutes for the day
  5. Stayed under my WOR for the day
  6. Had no escalations for the day
  7. Got approvals for all my transfers
  8. “I want to speak to a supervisor/manager”
  9. “I was cancelled but am still being billed”
  10. Kept my personal under 12 minutes for the day
  11. “I was never told about the monthly equipment charge”
  12. “wifi is working fine on everything else”
  13. “I am elderly” or “I am (years old)”
  14. “I am not at home”
  15. “I forgot my verbal passcode”
  16. Met my AHT for the day
  17. Met my WOR goal for the week
  18. “I need a tech to replace the battery”
  19. De-escalated the customer
  20. “I’ve already done all of the troubleshooting”
  21. “A sales rep promised me…”
  22. Verbal passcode: Cowboys or Jesus
  23. “I don’t have anyone to help me”
  24. Met my AHT goal for the week