“I have towait for myhusband toget home”“wifi isworking fineoneverythingelse”Not acustomerMet myWOR goalfor theweekGotapprovalsfor all mytransfers“I amelderly” or“I am(years old)”“I want to speak to asupervisor/manager”“A salesreppromisedme…”Had noescalationsfor the day“My panelisn’t makingany noise”ex. ChimesKept myACW under12 minutesfor the day“I forgotmy verbalpasscode”Met myAHT goalfor theweekVerbalpasscode:Cowboysor JesusMet myAHT forthedayStayedunder myWOR forthe day“I need atech toreplace thebattery”“I’ve alreadydone all of thetroubleshooting”“I wascancelledbut am stillbeing billed”Kept mypersonalunder 12minutes forthe dayDe-escalatedthecustomer“I amnot athome”“I don’thaveanyone tohelp me”“I was nevertold about themonthlyequipmentcharge”“I have towait for myhusband toget home”“wifi isworking fineoneverythingelse”Not acustomerMet myWOR goalfor theweekGotapprovalsfor all mytransfers“I amelderly” or“I am(years old)”“I want to speak to asupervisor/manager”“A salesreppromisedme…”Had noescalationsfor the day“My panelisn’t makingany noise”ex. ChimesKept myACW under12 minutesfor the day“I forgotmy verbalpasscode”Met myAHT goalfor theweekVerbalpasscode:Cowboysor JesusMet myAHT forthedayStayedunder myWOR forthe day“I need atech toreplace thebattery”“I’ve alreadydone all of thetroubleshooting”“I wascancelledbut am stillbeing billed”Kept mypersonalunder 12minutes forthe dayDe-escalatedthecustomer“I amnot athome”“I don’thaveanyone tohelp me”“I was nevertold about themonthlyequipmentcharge”

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. “I have to wait for my husband to get home”
  2. “wifi is working fine on everything else”
  3. Not a customer
  4. Met my WOR goal for the week
  5. Got approvals for all my transfers
  6. “I am elderly” or “I am (years old)”
  7. “I want to speak to a supervisor/manager”
  8. “A sales rep promised me…”
  9. Had no escalations for the day
  10. “My panel isn’t making any noise” ex. Chimes
  11. Kept my ACW under 12 minutes for the day
  12. “I forgot my verbal passcode”
  13. Met my AHT goal for the week
  14. Verbal passcode: Cowboys or Jesus
  15. Met my AHT for the day
  16. Stayed under my WOR for the day
  17. “I need a tech to replace the battery”
  18. “I’ve already done all of the troubleshooting”
  19. “I was cancelled but am still being billed”
  20. Kept my personal under 12 minutes for the day
  21. De-escalated the customer
  22. “I am not at home”
  23. “I don’t have anyone to help me”
  24. “I was never told about the monthly equipment charge”