Met myWOR goalfor theweekKept myACW under12 minutesfor the dayMet myAHT goalfor theweek“I was nevertold about themonthlyequipmentcharge”“I don’thaveanyone tohelp me”“I forgotmy verbalpasscode”De-escalatedthecustomerStayedunder myWOR forthe day“My panelisn’t makingany noise”ex. Chimes“I want to speak to asupervisor/manager”Not acustomerHad noescalationsfor the day“I need atech toreplace thebattery”Kept mypersonalunder 12minutes forthe day“I’ve alreadydone all of thetroubleshooting”“I amnot athome”“A salesreppromisedme…”Gotapprovalsfor all mytransfers“I wascancelledbut am stillbeing billed”“I have towait for myhusband toget home”“wifi isworking fineoneverythingelse”“I amelderly” or“I am(years old)”Met myAHT forthedayVerbalpasscode:Cowboysor JesusMet myWOR goalfor theweekKept myACW under12 minutesfor the dayMet myAHT goalfor theweek“I was nevertold about themonthlyequipmentcharge”“I don’thaveanyone tohelp me”“I forgotmy verbalpasscode”De-escalatedthecustomerStayedunder myWOR forthe day“My panelisn’t makingany noise”ex. Chimes“I want to speak to asupervisor/manager”Not acustomerHad noescalationsfor the day“I need atech toreplace thebattery”Kept mypersonalunder 12minutes forthe day“I’ve alreadydone all of thetroubleshooting”“I amnot athome”“A salesreppromisedme…”Gotapprovalsfor all mytransfers“I wascancelledbut am stillbeing billed”“I have towait for myhusband toget home”“wifi isworking fineoneverythingelse”“I amelderly” or“I am(years old)”Met myAHT forthedayVerbalpasscode:Cowboysor Jesus

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met my WOR goal for the week
  2. Kept my ACW under 12 minutes for the day
  3. Met my AHT goal for the week
  4. “I was never told about the monthly equipment charge”
  5. “I don’t have anyone to help me”
  6. “I forgot my verbal passcode”
  7. De-escalated the customer
  8. Stayed under my WOR for the day
  9. “My panel isn’t making any noise” ex. Chimes
  10. “I want to speak to a supervisor/manager”
  11. Not a customer
  12. Had no escalations for the day
  13. “I need a tech to replace the battery”
  14. Kept my personal under 12 minutes for the day
  15. “I’ve already done all of the troubleshooting”
  16. “I am not at home”
  17. “A sales rep promised me…”
  18. Got approvals for all my transfers
  19. “I was cancelled but am still being billed”
  20. “I have to wait for my husband to get home”
  21. “wifi is working fine on everything else”
  22. “I am elderly” or “I am (years old)”
  23. Met my AHT for the day
  24. Verbal passcode: Cowboys or Jesus