Gotapprovalsfor all mytransfers“I amnot athome”Kept myACW under12 minutesfor the dayNot acustomerMet myWOR goalfor theweek“I don’thaveanyone tohelp me”Met myAHT fortheday“I’ve alreadydone all of thetroubleshooting”“wifi isworking fineoneverythingelse”“I need atech toreplace thebattery”“I wascancelledbut am stillbeing billed”“I want to speak to asupervisor/manager”De-escalatedthecustomer“My panelisn’t makingany noise”ex. Chimes“I amelderly” or“I am(years old)”Kept mypersonalunder 12minutes forthe day“I have towait for myhusband toget home”Had noescalationsfor the day“A salesreppromisedme…”Verbalpasscode:Cowboysor Jesus“I was nevertold about themonthlyequipmentcharge”Stayedunder myWOR forthe day“I forgotmy verbalpasscode”Met myAHT goalfor theweekGotapprovalsfor all mytransfers“I amnot athome”Kept myACW under12 minutesfor the dayNot acustomerMet myWOR goalfor theweek“I don’thaveanyone tohelp me”Met myAHT fortheday“I’ve alreadydone all of thetroubleshooting”“wifi isworking fineoneverythingelse”“I need atech toreplace thebattery”“I wascancelledbut am stillbeing billed”“I want to speak to asupervisor/manager”De-escalatedthecustomer“My panelisn’t makingany noise”ex. Chimes“I amelderly” or“I am(years old)”Kept mypersonalunder 12minutes forthe day“I have towait for myhusband toget home”Had noescalationsfor the day“A salesreppromisedme…”Verbalpasscode:Cowboysor Jesus“I was nevertold about themonthlyequipmentcharge”Stayedunder myWOR forthe day“I forgotmy verbalpasscode”Met myAHT goalfor theweek

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got approvals for all my transfers
  2. “I am not at home”
  3. Kept my ACW under 12 minutes for the day
  4. Not a customer
  5. Met my WOR goal for the week
  6. “I don’t have anyone to help me”
  7. Met my AHT for the day
  8. “I’ve already done all of the troubleshooting”
  9. “wifi is working fine on everything else”
  10. “I need a tech to replace the battery”
  11. “I was cancelled but am still being billed”
  12. “I want to speak to a supervisor/manager”
  13. De-escalated the customer
  14. “My panel isn’t making any noise” ex. Chimes
  15. “I am elderly” or “I am (years old)”
  16. Kept my personal under 12 minutes for the day
  17. “I have to wait for my husband to get home”
  18. Had no escalations for the day
  19. “A sales rep promised me…”
  20. Verbal passcode: Cowboys or Jesus
  21. “I was never told about the monthly equipment charge”
  22. Stayed under my WOR for the day
  23. “I forgot my verbal passcode”
  24. Met my AHT goal for the week