Kept myACW under12 minutesfor the day“I wascancelledbut am stillbeing billed”“I need atech toreplace thebattery”“I amnot athome”Kept mypersonalunder 12minutes forthe dayGotapprovalsfor all mytransfers“I was nevertold about themonthlyequipmentcharge”“I have towait for myhusband toget home”“I want to speak to asupervisor/manager”Met myWOR goalfor theweek“I don’thaveanyone tohelp me”Verbalpasscode:Cowboysor JesusNot acustomerDe-escalatedthecustomer“My panelisn’t makingany noise”ex. Chimes“wifi isworking fineoneverythingelse”Met myAHT goalfor theweekStayedunder myWOR forthe dayMet myAHT fortheday“I’ve alreadydone all of thetroubleshooting”“A salesreppromisedme…”Had noescalationsfor the day“I forgotmy verbalpasscode”“I amelderly” or“I am(years old)”Kept myACW under12 minutesfor the day“I wascancelledbut am stillbeing billed”“I need atech toreplace thebattery”“I amnot athome”Kept mypersonalunder 12minutes forthe dayGotapprovalsfor all mytransfers“I was nevertold about themonthlyequipmentcharge”“I have towait for myhusband toget home”“I want to speak to asupervisor/manager”Met myWOR goalfor theweek“I don’thaveanyone tohelp me”Verbalpasscode:Cowboysor JesusNot acustomerDe-escalatedthecustomer“My panelisn’t makingany noise”ex. Chimes“wifi isworking fineoneverythingelse”Met myAHT goalfor theweekStayedunder myWOR forthe dayMet myAHT fortheday“I’ve alreadydone all of thetroubleshooting”“A salesreppromisedme…”Had noescalationsfor the day“I forgotmy verbalpasscode”“I amelderly” or“I am(years old)”

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Kept my ACW under 12 minutes for the day
  2. “I was cancelled but am still being billed”
  3. “I need a tech to replace the battery”
  4. “I am not at home”
  5. Kept my personal under 12 minutes for the day
  6. Got approvals for all my transfers
  7. “I was never told about the monthly equipment charge”
  8. “I have to wait for my husband to get home”
  9. “I want to speak to a supervisor/manager”
  10. Met my WOR goal for the week
  11. “I don’t have anyone to help me”
  12. Verbal passcode: Cowboys or Jesus
  13. Not a customer
  14. De-escalated the customer
  15. “My panel isn’t making any noise” ex. Chimes
  16. “wifi is working fine on everything else”
  17. Met my AHT goal for the week
  18. Stayed under my WOR for the day
  19. Met my AHT for the day
  20. “I’ve already done all of the troubleshooting”
  21. “A sales rep promised me…”
  22. Had no escalations for the day
  23. “I forgot my verbal passcode”
  24. “I am elderly” or “I am (years old)”