(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I need a tech to replace the battery”
“My panel isn’t making any noise” ex. Chimes
“I was cancelled but am still being billed”
Met my AHT for the day
“I forgot my verbal passcode”
Not a customer
Had no escalations for the day
Met my AHT goal for the week
Got approvals for all my transfers
“wifi is working fine on everything else”
“I’ve already done all of the troubleshooting”
Kept my personal under 12 minutes for the day
“I don’t have anyone to help me”
Stayed under my WOR for the day
Met my WOR goal for the week
“I want to speak to a supervisor/manager”
“A sales rep promised me…”
De-escalated the customer
“I am elderly” or “I am (years old)”
“I am not at home”
“I have to wait for my husband to get home”
“I was never told about the monthly equipment charge”
