“I don’thaveanyone tohelp me”“I want to speak to asupervisor/manager”Met myWOR goalfor theweekGotapprovalsfor all mytransfersKept myACW under12 minutesfor the day“I amnot athome”Not acustomer“I was nevertold about themonthlyequipmentcharge”Verbalpasscode:Cowboysor JesusDe-escalatedthecustomerStayedunder myWOR forthe day“I need atech toreplace thebattery”“My panelisn’t makingany noise”ex. Chimes“I wascancelledbut am stillbeing billed”Met myAHT goalfor theweek“wifi isworking fineoneverythingelse”Met myAHT fortheday“I have towait for myhusband toget home”“I amelderly” or“I am(years old)”Had noescalationsfor the dayKept mypersonalunder 12minutes forthe day“A salesreppromisedme…”“I forgotmy verbalpasscode”“I’ve alreadydone all of thetroubleshooting”“I don’thaveanyone tohelp me”“I want to speak to asupervisor/manager”Met myWOR goalfor theweekGotapprovalsfor all mytransfersKept myACW under12 minutesfor the day“I amnot athome”Not acustomer“I was nevertold about themonthlyequipmentcharge”Verbalpasscode:Cowboysor JesusDe-escalatedthecustomerStayedunder myWOR forthe day“I need atech toreplace thebattery”“My panelisn’t makingany noise”ex. Chimes“I wascancelledbut am stillbeing billed”Met myAHT goalfor theweek“wifi isworking fineoneverythingelse”Met myAHT fortheday“I have towait for myhusband toget home”“I amelderly” or“I am(years old)”Had noescalationsfor the dayKept mypersonalunder 12minutes forthe day“A salesreppromisedme…”“I forgotmy verbalpasscode”“I’ve alreadydone all of thetroubleshooting”

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I don’t have anyone to help me”
  2. “I want to speak to a supervisor/manager”
  3. Met my WOR goal for the week
  4. Got approvals for all my transfers
  5. Kept my ACW under 12 minutes for the day
  6. “I am not at home”
  7. Not a customer
  8. “I was never told about the monthly equipment charge”
  9. Verbal passcode: Cowboys or Jesus
  10. De-escalated the customer
  11. Stayed under my WOR for the day
  12. “I need a tech to replace the battery”
  13. “My panel isn’t making any noise” ex. Chimes
  14. “I was cancelled but am still being billed”
  15. Met my AHT goal for the week
  16. “wifi is working fine on everything else”
  17. Met my AHT for the day
  18. “I have to wait for my husband to get home”
  19. “I am elderly” or “I am (years old)”
  20. Had no escalations for the day
  21. Kept my personal under 12 minutes for the day
  22. “A sales rep promised me…”
  23. “I forgot my verbal passcode”
  24. “I’ve already done all of the troubleshooting”