Met myAHT goalfor theweek“My panelisn’t makingany noise”ex. Chimes“I amnot athome”Gotapprovalsfor all mytransfersKept myACW under12 minutesfor the dayDe-escalatedthecustomer“I’ve alreadydone all of thetroubleshooting”Had noescalationsfor the dayMet myWOR goalfor theweekMet myAHT fortheday“I wascancelledbut am stillbeing billed”“I don’thaveanyone tohelp me”“I have towait for myhusband toget home”Stayedunder myWOR forthe dayVerbalpasscode:Cowboysor Jesus“I amelderly” or“I am(years old)”“I forgotmy verbalpasscode”“I want to speak to asupervisor/manager”“I was nevertold about themonthlyequipmentcharge”“A salesreppromisedme…”Not acustomerKept mypersonalunder 12minutes forthe day“I need atech toreplace thebattery”“wifi isworking fineoneverythingelse”Met myAHT goalfor theweek“My panelisn’t makingany noise”ex. Chimes“I amnot athome”Gotapprovalsfor all mytransfersKept myACW under12 minutesfor the dayDe-escalatedthecustomer“I’ve alreadydone all of thetroubleshooting”Had noescalationsfor the dayMet myWOR goalfor theweekMet myAHT fortheday“I wascancelledbut am stillbeing billed”“I don’thaveanyone tohelp me”“I have towait for myhusband toget home”Stayedunder myWOR forthe dayVerbalpasscode:Cowboysor Jesus“I amelderly” or“I am(years old)”“I forgotmy verbalpasscode”“I want to speak to asupervisor/manager”“I was nevertold about themonthlyequipmentcharge”“A salesreppromisedme…”Not acustomerKept mypersonalunder 12minutes forthe day“I need atech toreplace thebattery”“wifi isworking fineoneverythingelse”

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met my AHT goal for the week
  2. “My panel isn’t making any noise” ex. Chimes
  3. “I am not at home”
  4. Got approvals for all my transfers
  5. Kept my ACW under 12 minutes for the day
  6. De-escalated the customer
  7. “I’ve already done all of the troubleshooting”
  8. Had no escalations for the day
  9. Met my WOR goal for the week
  10. Met my AHT for the day
  11. “I was cancelled but am still being billed”
  12. “I don’t have anyone to help me”
  13. “I have to wait for my husband to get home”
  14. Stayed under my WOR for the day
  15. Verbal passcode: Cowboys or Jesus
  16. “I am elderly” or “I am (years old)”
  17. “I forgot my verbal passcode”
  18. “I want to speak to a supervisor/manager”
  19. “I was never told about the monthly equipment charge”
  20. “A sales rep promised me…”
  21. Not a customer
  22. Kept my personal under 12 minutes for the day
  23. “I need a tech to replace the battery”
  24. “wifi is working fine on everything else”