“I need atech toreplace thebattery”“I don’thaveanyone tohelp me”Stayedunder myWOR forthe day“I wascancelledbut am stillbeing billed”Not acustomerMet myAHT fortheday“I amelderly” or“I am(years old)”Met myAHT goalfor theweek“wifi isworking fineoneverythingelse”“I have towait for myhusband toget home”“I’ve alreadydone all of thetroubleshooting”“I want to speak to asupervisor/manager”“I amnot athome”Kept mypersonalunder 12minutes forthe dayMet myWOR goalfor theweek“I was nevertold about themonthlyequipmentcharge”De-escalatedthecustomer“A salesreppromisedme…”Kept myACW under12 minutesfor the dayHad noescalationsfor the day“I forgotmy verbalpasscode”“My panelisn’t makingany noise”ex. ChimesVerbalpasscode:Cowboysor JesusGotapprovalsfor all mytransfers“I need atech toreplace thebattery”“I don’thaveanyone tohelp me”Stayedunder myWOR forthe day“I wascancelledbut am stillbeing billed”Not acustomerMet myAHT fortheday“I amelderly” or“I am(years old)”Met myAHT goalfor theweek“wifi isworking fineoneverythingelse”“I have towait for myhusband toget home”“I’ve alreadydone all of thetroubleshooting”“I want to speak to asupervisor/manager”“I amnot athome”Kept mypersonalunder 12minutes forthe dayMet myWOR goalfor theweek“I was nevertold about themonthlyequipmentcharge”De-escalatedthecustomer“A salesreppromisedme…”Kept myACW under12 minutesfor the dayHad noescalationsfor the day“I forgotmy verbalpasscode”“My panelisn’t makingany noise”ex. ChimesVerbalpasscode:Cowboysor JesusGotapprovalsfor all mytransfers

The Fix-its Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I need a tech to replace the battery”
  2. “I don’t have anyone to help me”
  3. Stayed under my WOR for the day
  4. “I was cancelled but am still being billed”
  5. Not a customer
  6. Met my AHT for the day
  7. “I am elderly” or “I am (years old)”
  8. Met my AHT goal for the week
  9. “wifi is working fine on everything else”
  10. “I have to wait for my husband to get home”
  11. “I’ve already done all of the troubleshooting”
  12. “I want to speak to a supervisor/manager”
  13. “I am not at home”
  14. Kept my personal under 12 minutes for the day
  15. Met my WOR goal for the week
  16. “I was never told about the monthly equipment charge”
  17. De-escalated the customer
  18. “A sales rep promised me…”
  19. Kept my ACW under 12 minutes for the day
  20. Had no escalations for the day
  21. “I forgot my verbal passcode”
  22. “My panel isn’t making any noise” ex. Chimes
  23. Verbal passcode: Cowboys or Jesus
  24. Got approvals for all my transfers