This bingo card has a free space and 25 words: Get Active! Take a walk, on break, lunch, or even at your desk., Get active! Drink a glass/bottle of water., Send a recognition card to someone on the Team., Remind customer that they will receive a survey., Send a member of management a recognition card., Offer a willingness to assist., Advise the client that the call may be recorded for training and quality purposes., File a complaint for client., Thank the customer for being part of Bank of America since x year., Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do, Recap the resolution for the customer., Let the customer know you are on their side and here to help., Smile at someone today, Wish your customer a wonderful day/great day/lovely day., Thank our Banking Center partner for being an advocate of the customer., Direct the banking center associate to the path in pro., Thank the customer for their patience they provided while resolving their concerns., Thank a frontline or banking center rep for being a valued member of the team., Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc., Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe., Review pro for updated procedures., Review solution center for update procedures., Share a best practice with the Team., Complete capture/sharepoint while on your call. and Enter a non-complaint srs case..
Friday Fun! | Friday Fun! | Gratitude and Respect! | Hello Spring! | Friday Fun
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