(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Advise the client that the call may be recorded for training and quality purposes.
Review solution center for update procedures.
Get Active! Take a walk, on break, lunch, or even at your desk.
Share a best practice with the Team.
Thank our Banking Center partner for being an advocate of the customer.
Wish your customer a wonderful day/great day/lovely day.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Recap the resolution for the customer.
File a complaint for client.
Get active! Drink a glass/bottle of water.
Send a recognition card to someone on the Team.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Direct the banking center associate to the path in pro.
Let the customer know you are on their side and here to help.
Thank a frontline or banking center rep for being a valued member of the team.
Smile at someone today
Offer a willingness to assist.
Complete capture/sharepoint while on your call.
Enter a non-complaint srs case.
Send a member of management a recognition card.
Thank the customer for their patience they provided while resolving their concerns.
Thank the customer for being part of Bank of America since x year.
