(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get active! Drink a glass/bottle of water.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Advise the client that the call may be recorded for training and quality purposes.
Offer a willingness to assist.
Thank a frontline or banking center rep for being a valued member of the team.
Enter a non-complaint srs case.
Send a member of management a recognition card.
Get Active! Take a walk, on break, lunch, or even at your desk.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Direct the banking center associate to the path in pro.
Remind customer that they will receive a survey.
Recap the resolution for the customer.
Thank the customer for their patience they provided while resolving their concerns.
Smile at someone today
Thank our Banking Center partner for being an advocate of the customer.
Review pro for updated procedures.
Let the customer know you are on their side and here to help.
Complete capture/sharepoint while on your call.
Thank the customer for being part of Bank of America since x year.
Send a recognition card to someone on the Team.
Wish your customer a wonderful day/great day/lovely day.
File a complaint for client.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
