Wish yourcustomer awonderfulday/greatday/lovely day.Remindcustomerthat they willreceive asurvey.Completecapture/sharepointwhile on your call.Share a bestpractice withthe Team.Thank ourBanking Centerpartner forbeing anadvocate of thecustomer.Get Active!Take a walk,on break,lunch, or evenat your desk.Send arecognitioncard tosomeone onthe Team.Offer awillingnessto assist.Recap theresolutionfor thecustomer.Show empathy toour customer…ie:I can understandthis frustration. Ihave been in asimilar situationetc.Thank afrontline orbanking centerrep for being avalued memberof the team.Help Prevent thespread of flu,clean frequentlytouched surfaces,wipe off your deskwith a clean wipe.Thank thecustomer forbeing part ofBank ofAmerica since xyear.Send amember ofmanagementa recognitioncard.Direct thebanking centerassociate tothe path in pro.Smile atsomeonetodayReviewsolutioncenter forupdateprocedures.Thank thecustomer fortheir patiencethey providedwhile resolvingtheir concerns.File acomplaintfor client.Acknowledge thecustomer and theirconcern. Ie: I amsorry you are havethis experience withus let’s take a look tosee what I can doAdvise the clientthat the call maybe recorded fortraining andquality purposes.Let thecustomer knowyou are ontheir side andhere to help.Enter anon-complaintsrs case.Get active!Drink aglass/bottleof water.Review profor updatedprocedures.Wish yourcustomer awonderfulday/greatday/lovely day.Remindcustomerthat they willreceive asurvey.Completecapture/sharepointwhile on your call.Share a bestpractice withthe Team.Thank ourBanking Centerpartner forbeing anadvocate of thecustomer.Get Active!Take a walk,on break,lunch, or evenat your desk.Send arecognitioncard tosomeone onthe Team.Offer awillingnessto assist.Recap theresolutionfor thecustomer.Show empathy toour customer…ie:I can understandthis frustration. Ihave been in asimilar situationetc.Thank afrontline orbanking centerrep for being avalued memberof the team.Help Prevent thespread of flu,clean frequentlytouched surfaces,wipe off your deskwith a clean wipe.Thank thecustomer forbeing part ofBank ofAmerica since xyear.Send amember ofmanagementa recognitioncard.Direct thebanking centerassociate tothe path in pro.Smile atsomeonetodayReviewsolutioncenter forupdateprocedures.Thank thecustomer fortheir patiencethey providedwhile resolvingtheir concerns.File acomplaintfor client.Acknowledge thecustomer and theirconcern. Ie: I amsorry you are havethis experience withus let’s take a look tosee what I can doAdvise the clientthat the call maybe recorded fortraining andquality purposes.Let thecustomer knowyou are ontheir side andhere to help.Enter anon-complaintsrs case.Get active!Drink aglass/bottleof water.Review profor updatedprocedures.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wish your customer a wonderful day/great day/lovely day.
  2. Remind customer that they will receive a survey.
  3. Complete capture/sharepoint while on your call.
  4. Share a best practice with the Team.
  5. Thank our Banking Center partner for being an advocate of the customer.
  6. Get Active! Take a walk, on break, lunch, or even at your desk.
  7. Send a recognition card to someone on the Team.
  8. Offer a willingness to assist.
  9. Recap the resolution for the customer.
  10. Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
  11. Thank a frontline or banking center rep for being a valued member of the team.
  12. Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
  13. Thank the customer for being part of Bank of America since x year.
  14. Send a member of management a recognition card.
  15. Direct the banking center associate to the path in pro.
  16. Smile at someone today
  17. Review solution center for update procedures.
  18. Thank the customer for their patience they provided while resolving their concerns.
  19. File a complaint for client.
  20. Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
  21. Advise the client that the call may be recorded for training and quality purposes.
  22. Let the customer know you are on their side and here to help.
  23. Enter a non-complaint srs case.
  24. Get active! Drink a glass/bottle of water.
  25. Review pro for updated procedures.