(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Share a best practice with the Team.
Wish your customer a wonderful day/great day/lovely day.
Enter a non-complaint srs case.
Get active! Drink a glass/bottle of water.
Get Active! Take a walk, on break, lunch, or even at your desk.
Advise the client that the call may be recorded for training and quality purposes.
Review pro for updated procedures.
Recap the resolution for the customer.
Remind customer that they will receive a survey.
Let the customer know you are on their side and here to help.
Thank a frontline or banking center rep for being a valued member of the team.
Offer a willingness to assist.
Send a recognition card to someone on the Team.
Direct the banking center associate to the path in pro.
Complete capture/sharepoint while on your call.
Review solution center for update procedures.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
File a complaint for client.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Thank the customer for being part of Bank of America since x year.
Send a member of management a recognition card.
Thank our Banking Center partner for being an advocate of the customer.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Smile at someone today
Thank the customer for their patience they provided while resolving their concerns.
