(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Enter a non-complaint srs case.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Share a best practice with the Team.
Recap the resolution for the customer.
Get Active! Take a walk, on break, lunch, or even at your desk.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Thank the customer for being part of Bank of America since x year.
Thank a frontline or banking center rep for being a valued member of the team.
Advise the client that the call may be recorded for training and quality purposes.
Send a member of management a recognition card.
Get active! Drink a glass/bottle of water.
Smile at someone today
Direct the banking center associate to the path in pro.
Thank the customer for their patience they provided while resolving their concerns.
Review solution center for update procedures.
Review pro for updated procedures.
Offer a willingness to assist.
Thank our Banking Center partner for being an advocate of the customer.
Let the customer know you are on their side and here to help.
Wish your customer a wonderful day/great day/lovely day.
Complete capture/sharepoint while on your call.
Remind customer that they will receive a survey.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
