(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Let the customer know you are on their side and here to help.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Smile at someone today
Review pro for updated procedures.
Offer a willingness to assist.
Advise the client that the call may be recorded for training and quality purposes.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
File a complaint for client.
Share a best practice with the Team.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Thank a frontline or banking center rep for being a valued member of the team.
Thank the customer for their patience they provided while resolving their concerns.
Thank the customer for being part of Bank of America since x year.
Send a recognition card to someone on the Team.
Remind customer that they will receive a survey.
Get Active! Take a walk, on break, lunch, or even at your desk.
Direct the banking center associate to the path in pro.
Get active! Drink a glass/bottle of water.
Send a member of management a recognition card.
Complete capture/sharepoint while on your call.
Review solution center for update procedures.
Enter a non-complaint srs case.
Wish your customer a wonderful day/great day/lovely day.
Thank our Banking Center partner for being an advocate of the customer.
