(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get Active! Take a walk, on break, lunch, or even at your desk.
Thank our Banking Center partner for being an advocate of the customer.
Let the customer know you are on their side and here to help.
Review pro for updated procedures.
Share a best practice with the Team.
Advise the client that the call may be recorded for training and quality purposes.
Send a recognition card to someone on the Team.
Send a member of management a recognition card.
Review solution center for update procedures.
Recap the resolution for the customer.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Wish your customer a wonderful day/great day/lovely day.
File a complaint for client.
Direct the banking center associate to the path in pro.
Thank the customer for their patience they provided while resolving their concerns.
Smile at someone today
Enter a non-complaint srs case.
Get active! Drink a glass/bottle of water.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Thank the customer for being part of Bank of America since x year.
Complete capture/sharepoint while on your call.
Thank a frontline or banking center rep for being a valued member of the team.
Remind customer that they will receive a survey.
Offer a willingness to assist.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
