(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Share a best practice with the Team.
Offer a willingness to assist.
Thank the customer for being part of Bank of America since x year.
Remind customer that they will receive a survey.
Review pro for updated procedures.
Smile at someone today
Enter a non-complaint srs case.
Let the customer know you are on their side and here to help.
Get active! Drink a glass/bottle of water.
Thank the customer for their patience they provided while resolving their concerns.
Send a member of management a recognition card.
Advise the client that the call may be recorded for training and quality purposes.
Recap the resolution for the customer.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Complete capture/sharepoint while on your call.
Wish your customer a wonderful day/great day/lovely day.
File a complaint for client.
Thank our Banking Center partner for being an advocate of the customer.
Get Active! Take a walk, on break, lunch, or even at your desk.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Direct the banking center associate to the path in pro.
Thank a frontline or banking center rep for being a valued member of the team.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
