(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Get active! Drink a glass/bottle of water.
Thank a frontline or banking center rep for being a valued member of the team.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Complete capture/sharepoint while on your call.
Offer a willingness to assist.
Share a best practice with the Team.
Review solution center for update procedures.
Thank the customer for their patience they provided while resolving their concerns.
Thank our Banking Center partner for being an advocate of the customer.
Recap the resolution for the customer.
Send a member of management a recognition card.
File a complaint for client.
Review pro for updated procedures.
Advise the client that the call may be recorded for training and quality purposes.
Remind customer that they will receive a survey.
Thank the customer for being part of Bank of America since x year.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Smile at someone today
Direct the banking center associate to the path in pro.
Wish your customer a wonderful day/great day/lovely day.
Let the customer know you are on their side and here to help.
Enter a non-complaint srs case.
Send a recognition card to someone on the Team.
Get Active! Take a walk, on break, lunch, or even at your desk.
