(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Smile at someone today
Let the customer know you are on their side and here to help.
Advise the client that the call may be recorded for training and quality purposes.
Recap the resolution for the customer.
Complete capture/sharepoint while on your call.
Wish your customer a wonderful day/great day/lovely day.
Get Active! Take a walk, on break, lunch, or even at your desk.
Direct the banking center associate to the path in pro.
Enter a non-complaint srs case.
File a complaint for client.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Review pro for updated procedures.
Send a recognition card to someone on the Team.
Thank the customer for being part of Bank of America since x year.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Send a member of management a recognition card.
Remind customer that they will receive a survey.
Review solution center for update procedures.
Thank the customer for their patience they provided while resolving their concerns.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Offer a willingness to assist.
Thank our Banking Center partner for being an advocate of the customer.
Share a best practice with the Team.
Thank a frontline or banking center rep for being a valued member of the team.
