This bingo card has 25 words: Customer asks for a supervisor, Incorrect PEK install, "I have a baby in the house / my pets are dying", Kudos, Servers go down, "I'm an engineer", Commercial portal inquiry, Follow-up for unsolved bug, Stuck on a call past shift end, "It's not a wall draft" Yes it is., Fast Stat install not working, Customer's name is: Bob, Robert, Dave, Paul, Jim, Judy, Kathy, Susan, Linda, Customer complains about wait time, "What's my Wi-Fi password?", Can't find splice point, "I had a tech out but I don't have tech notes", No HomeIQ this month just because, Doesn't understand how sensors work, "It's not my furnace", Screaming baby / barking dog, Not an ecobee, Courtesy replacement because honestly we don't know, "Where's my return shipping label?", "I'm going to the BBB" and "Overnight my RMA".
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