Claims Bingo

Claims Bingo Card
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This bingo card has a free space and 48 words: Close a debit card, Place call on hold, Went to break/lunch on time, Had to transfer to a different department, Incoming warm transfer, Incoming cold transfer, Had stolen/lost card scenario, Had an ACH claim, Had an Inquiry claim, Had a dropped call, Overcharged claim, Duplicate charge claim, Spoke directly to a branch banker, Had a claim under $10, Had a claim over $10,000, Customer is super polite to you, Loud background noise, You have to repeat a question, Customer answers “yes” to an open ended question, Spoke to a customer with “V” in their name, Helped a fellow analyst, Customer gave you a compliment, Had to view a deposited check, Place a stop payment on debit card, Compliment a customer, Took an item to loss, Spoke with Language Line, Issued memo credit, Calculated 60 day liability, Discussed a PayDay loan denial, Spoke to customer in same state, Handle a Chase Private Client call, Submit VISA dispute, Customer wants fees returned, Have a customer who has been with the bank over 10 years, Utilize a pre-fab note, View an attached claim document, Speak to a Veteran, Call for less than 5 minutes, Customer actually says your name, Dog barking in the background, Baby crying in the back ground, Customer says the phrase "I want my money", Customer calling from vacation, Apologize to customer, File a missing deposit claim, Speak to someone from New York and Speak to someone from California.

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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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