Placecall onholdFile amissingdepositclaimIssuedmemocreditView anattachedclaimdocumentYou haveto repeata questionSpokedirectly toa branchbankerLoudbackgroundnoiseDiscusseda PayDayloandenialIncomingwarmtransferHad adroppedcallHad aclaimunder $10ApologizetocustomerCall forless than5 minutesCustomergave you acomplimentCustomercallingfromvacationHave acustomer whohas been withthe bank over10 yearsClose adebitcardDuplicatechargeclaimHad toview adepositedcheckUtilize apre-fabnoteTookan itemto lossCustomeris superpolite toyouDogbarking inthebackgroundSpoke to acustomerwith “V” intheir nameSpoke tocustomerin samestateCalculated60 dayliabilityCustomeractuallysays yournameCustomerwantsfeesreturnedCustomeranswers“yes” to anopen endedquestionHadstolen/lostcardscenarioSpeak tosomeonefromCaliforniaHad anInquiryclaimHelpeda fellowanalystComplimenta customerOverchargedclaimCustomersays thephrase "Iwant mymoney"Speakto aVeteranWent tobreak/lunchon timeBabycrying inthe backgroundSpeak tosomeonefrom NewYorkHad anACHclaimSpokewithLanguageLineHandle aChasePrivateClient callPlace a stoppayment ondebit cardHad totransfer toa differentdepartmentIncomingcoldtransferSubmitVISAdisputeHad aclaim over$10,000Placecall onholdFile amissingdepositclaimIssuedmemocreditView anattachedclaimdocumentYou haveto repeata questionSpokedirectly toa branchbankerLoudbackgroundnoiseDiscusseda PayDayloandenialIncomingwarmtransferHad adroppedcallHad aclaimunder $10ApologizetocustomerCall forless than5 minutesCustomergave you acomplimentCustomercallingfromvacationHave acustomer whohas been withthe bank over10 yearsClose adebitcardDuplicatechargeclaimHad toview adepositedcheckUtilize apre-fabnoteTookan itemto lossCustomeris superpolite toyouDogbarking inthebackgroundSpoke to acustomerwith “V” intheir nameSpoke tocustomerin samestateCalculated60 dayliabilityCustomeractuallysays yournameCustomerwantsfeesreturnedCustomeranswers“yes” to anopen endedquestionHadstolen/lostcardscenarioSpeak tosomeonefromCaliforniaHad anInquiryclaimHelpeda fellowanalystComplimenta customerOverchargedclaimCustomersays thephrase "Iwant mymoney"Speakto aVeteranWent tobreak/lunchon timeBabycrying inthe backgroundSpeak tosomeonefrom NewYorkHad anACHclaimSpokewithLanguageLineHandle aChasePrivateClient callPlace a stoppayment ondebit cardHad totransfer toa differentdepartmentIncomingcoldtransferSubmitVISAdisputeHad aclaim over$10,000

Claims Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Place call on hold
  2. File a missing deposit claim
  3. Issued memo credit
  4. View an attached claim document
  5. You have to repeat a question
  6. Spoke directly to a branch banker
  7. Loud background noise
  8. Discussed a PayDay loan denial
  9. Incoming warm transfer
  10. Had a dropped call
  11. Had a claim under $10
  12. Apologize to customer
  13. Call for less than 5 minutes
  14. Customer gave you a compliment
  15. Customer calling from vacation
  16. Have a customer who has been with the bank over 10 years
  17. Close a debit card
  18. Duplicate charge claim
  19. Had to view a deposited check
  20. Utilize a pre-fab note
  21. Took an item to loss
  22. Customer is super polite to you
  23. Dog barking in the background
  24. Spoke to a customer with “V” in their name
  25. Spoke to customer in same state
  26. Calculated 60 day liability
  27. Customer actually says your name
  28. Customer wants fees returned
  29. Customer answers “yes” to an open ended question
  30. Had stolen/lost card scenario
  31. Speak to someone from California
  32. Had an Inquiry claim
  33. Helped a fellow analyst
  34. Compliment a customer
  35. Overcharged claim
  36. Customer says the phrase "I want my money"
  37. Speak to a Veteran
  38. Went to break/lunch on time
  39. Baby crying in the back ground
  40. Speak to someone from New York
  41. Had an ACH claim
  42. Spoke with Language Line
  43. Handle a Chase Private Client call
  44. Place a stop payment on debit card
  45. Had to transfer to a different department
  46. Incoming cold transfer
  47. Submit VISA dispute
  48. Had a claim over $10,000