CustomercallingfromvacationDiscusseda PayDayloandenialHad adroppedcallBabycrying inthe backgroundCustomeris superpolite toyouUtilize apre-fabnoteCustomersays thephrase "Iwant mymoney"Spokedirectly toa branchbankerCustomergave you acomplimentIncomingwarmtransferSpeak tosomeonefromCaliforniaDogbarking inthebackgroundYou haveto repeata questionCustomerwantsfeesreturnedHad anACHclaimDuplicatechargeclaimIncomingcoldtransferHelpeda fellowanalystTookan itemto lossView anattachedclaimdocumentHave acustomer whohas been withthe bank over10 yearsSpeakto aVeteranHad anInquiryclaimApologizetocustomerSubmitVISAdisputeSpoke to acustomerwith “V” intheir nameHad aclaim over$10,000Call forless than5 minutesHadstolen/lostcardscenarioSpeak tosomeonefrom NewYorkHad toview adepositedcheckHad totransfer toa differentdepartmentCustomeractuallysays yournameWent tobreak/lunchon timeOverchargedclaimHandle aChasePrivateClient callCalculated60 dayliabilityCustomeranswers“yes” to anopen endedquestionSpokewithLanguageLinePlacecall onholdIssuedmemocreditSpoke tocustomerin samestatePlace a stoppayment ondebit cardClose adebitcardComplimenta customerHad aclaimunder $10File amissingdepositclaimLoudbackgroundnoiseCustomercallingfromvacationDiscusseda PayDayloandenialHad adroppedcallBabycrying inthe backgroundCustomeris superpolite toyouUtilize apre-fabnoteCustomersays thephrase "Iwant mymoney"Spokedirectly toa branchbankerCustomergave you acomplimentIncomingwarmtransferSpeak tosomeonefromCaliforniaDogbarking inthebackgroundYou haveto repeata questionCustomerwantsfeesreturnedHad anACHclaimDuplicatechargeclaimIncomingcoldtransferHelpeda fellowanalystTookan itemto lossView anattachedclaimdocumentHave acustomer whohas been withthe bank over10 yearsSpeakto aVeteranHad anInquiryclaimApologizetocustomerSubmitVISAdisputeSpoke to acustomerwith “V” intheir nameHad aclaim over$10,000Call forless than5 minutesHadstolen/lostcardscenarioSpeak tosomeonefrom NewYorkHad toview adepositedcheckHad totransfer toa differentdepartmentCustomeractuallysays yournameWent tobreak/lunchon timeOverchargedclaimHandle aChasePrivateClient callCalculated60 dayliabilityCustomeranswers“yes” to anopen endedquestionSpokewithLanguageLinePlacecall onholdIssuedmemocreditSpoke tocustomerin samestatePlace a stoppayment ondebit cardClose adebitcardComplimenta customerHad aclaimunder $10File amissingdepositclaimLoudbackgroundnoise

Claims Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer calling from vacation
  2. Discussed a PayDay loan denial
  3. Had a dropped call
  4. Baby crying in the back ground
  5. Customer is super polite to you
  6. Utilize a pre-fab note
  7. Customer says the phrase "I want my money"
  8. Spoke directly to a branch banker
  9. Customer gave you a compliment
  10. Incoming warm transfer
  11. Speak to someone from California
  12. Dog barking in the background
  13. You have to repeat a question
  14. Customer wants fees returned
  15. Had an ACH claim
  16. Duplicate charge claim
  17. Incoming cold transfer
  18. Helped a fellow analyst
  19. Took an item to loss
  20. View an attached claim document
  21. Have a customer who has been with the bank over 10 years
  22. Speak to a Veteran
  23. Had an Inquiry claim
  24. Apologize to customer
  25. Submit VISA dispute
  26. Spoke to a customer with “V” in their name
  27. Had a claim over $10,000
  28. Call for less than 5 minutes
  29. Had stolen/lost card scenario
  30. Speak to someone from New York
  31. Had to view a deposited check
  32. Had to transfer to a different department
  33. Customer actually says your name
  34. Went to break/lunch on time
  35. Overcharged claim
  36. Handle a Chase Private Client call
  37. Calculated 60 day liability
  38. Customer answers “yes” to an open ended question
  39. Spoke with Language Line
  40. Place call on hold
  41. Issued memo credit
  42. Spoke to customer in same state
  43. Place a stop payment on debit card
  44. Close a debit card
  45. Compliment a customer
  46. Had a claim under $10
  47. File a missing deposit claim
  48. Loud background noise