(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Utilize a pre-fab note
Customer actually says your name
Customer wants fees returned
Duplicate charge claim
Spoke to a customer with “V” in their name
Spoke to customer in same state
Had an ACH claim
Discussed a PayDay loan denial
Close a debit card
You have to repeat a question
View an attached claim document
Had a claim over $10,000
Customer is super polite to you
Spoke directly to a branch banker
Baby crying in the back ground
File a missing deposit claim
Issued memo credit
Had to transfer to a different department
Had a dropped call
Dog barking in the background
Submit VISA dispute
Place a stop payment on debit card
Went to break/lunch on time
Call for less than 5 minutes
Place call on hold
Have a customer who has been with the bank over 10 years