Apologize to customer Customer actually says your name Dog barking in the background Have a customer who has been with the bank over 10 years Went to break/lunch on time Place call on hold Compliment a customer Overcharged claim Place a stop payment on debit card Had a claim over $10,000 Customer is super polite to you Customer says the phrase "I want my money" Had to transfer to a different department Spoke to customer in same state Speak to a Veteran Incoming cold transfer Baby crying in the back ground Had stolen/lost card scenario Loud background noise Had an Inquiry claim File a missing deposit claim Had a dropped call Calculated 60 day liability Duplicate charge claim Speak to someone from New York Close a debit card Issued memo credit Had an ACH claim Submit VISA dispute Customer gave you a compliment Had a claim under $10 Speak to someone from California Had to view a deposited check Took an item to loss Call for less than 5 minutes Handle a Chase Private Client call View an attached claim document Customer calling from vacation Helped a fellow analyst Discussed a PayDay loan denial Utilize a pre-fab note Spoke directly to a branch banker Customer wants fees returned Spoke to a customer with “V” in their name Customer answers “yes” to an open ended question Incoming warm transfer You have to repeat a question Spoke with Language Line Apologize to customer Customer actually says your name Dog barking in the background Have a customer who has been with the bank over 10 years Went to break/lunch on time Place call on hold Compliment a customer Overcharged claim Place a stop payment on debit card Had a claim over $10,000 Customer is super polite to you Customer says the phrase "I want my money" Had to transfer to a different department Spoke to customer in same state Speak to a Veteran Incoming cold transfer Baby crying in the back ground Had stolen/lost card scenario Loud background noise Had an Inquiry claim File a missing deposit claim Had a dropped call Calculated 60 day liability Duplicate charge claim Speak to someone from New York Close a debit card Issued memo credit Had an ACH claim Submit VISA dispute Customer gave you a compliment Had a claim under $10 Speak to someone from California Had to view a deposited check Took an item to loss Call for less than 5 minutes Handle a Chase Private Client call View an attached claim document Customer calling from vacation Helped a fellow analyst Discussed a PayDay loan denial Utilize a pre-fab note Spoke directly to a branch banker Customer wants fees returned Spoke to a customer with “V” in their name Customer answers “yes” to an open ended question Incoming warm transfer You have to repeat a question Spoke with Language Line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Apologize to customer
Customer actually says your name
Dog barking in the background
Have a customer who has been with the bank over 10 years
Went to break/lunch on time
Place call on hold
Compliment a customer
Overcharged claim
Place a stop payment on debit card
Had a claim over $10,000
Customer is super polite to you
Customer says the phrase "I want my money"
Had to transfer to a different department
Spoke to customer in same state
Speak to a Veteran
Incoming cold transfer
Baby crying in the back ground
Had stolen/lost card scenario
Loud background noise
Had an Inquiry claim
File a missing deposit claim
Had a dropped call
Calculated 60 day liability
Duplicate charge claim
Speak to someone from New York
Close a debit card
Issued memo credit
Had an ACH claim
Submit VISA dispute
Customer gave you a compliment
Had a claim under $10
Speak to someone from California
Had to view a deposited check
Took an item to loss
Call for less than 5 minutes
Handle a Chase Private Client call
View an attached claim document
Customer calling from vacation
Helped a fellow analyst
Discussed a PayDay loan denial
Utilize a pre-fab note
Spoke directly to a branch banker
Customer wants fees returned
Spoke to a customer with “V” in their name
Customer answers “yes” to an open ended question
Incoming warm transfer
You have to repeat a question
Spoke with Language Line