(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
Had a claim under $10
Took an item to loss
Apologize to customer
Compliment a customer
Handle a Chase Private Client call
Customer actually says your name
Close a debit card
Speak to a Veteran
Incoming warm transfer
Dog barking in the background
Had to transfer to a different department
Had stolen/lost card scenario
Customer is super polite to you
Overcharged claim
Discussed a PayDay loan denial
Place a stop payment on debit card
Went to break/lunch on time
Spoke to customer in same state
Had an ACH claim
Customer wants fees returned
Had to view a deposited check
Duplicate charge claim
Submit VISA dispute
Customer says the phrase "I want my money"
Had a dropped call
Speak to someone from New York
Had an Inquiry claim
Loud background noise
Speak to someone from California
Customer answers “yes” to an open ended question
Spoke directly to a branch banker
Customer calling from vacation
You have to repeat a question
Baby crying in the back ground
Spoke to a customer with “V” in their name
Spoke with Language Line
File a missing deposit claim
Helped a fellow analyst
Had a claim over $10,000
View an attached claim document
Issued memo credit
Utilize a pre-fab note
Place call on hold
Calculated 60 day liability
Customer gave you a compliment
Incoming cold transfer
Have a customer who has been with the bank over 10 years
