(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had a dropped call
Overcharged claim
Had to transfer to a different department
Speak to a Veteran
Spoke with Language Line
Submit VISA dispute
Issued memo credit
Loud background noise
Compliment a customer
Had a claim under $10
Had a claim over $10,000
Baby crying in the back ground
Customer is super polite to you
Had to view a deposited check
File a missing deposit claim
Customer wants fees returned
Speak to someone from California
Customer says the phrase "I want my money"
Had stolen/lost card scenario
Customer gave you a compliment
View an attached claim document
Speak to someone from New York
Calculated 60 day liability
Incoming cold transfer
Utilize a pre-fab note
Spoke to customer in same state
Dog barking in the background
Helped a fellow analyst
Customer actually says your name
Duplicate charge claim
Customer calling from vacation
Had an ACH claim
Had an Inquiry claim
Incoming warm transfer
Place a stop payment on debit card
Call for less than 5 minutes
Place call on hold
Close a debit card
Customer answers “yes” to an open ended question
Spoke to a customer with “V” in their name
Went to break/lunch on time
Apologize to customer
Discussed a PayDay loan denial
Took an item to loss
You have to repeat a question
Spoke directly to a branch banker
Have a customer who has been with the bank over 10 years
