ApologizetocustomerCustomeractuallysays yournameDogbarking inthebackgroundHave acustomer whohas been withthe bank over10 yearsWent tobreak/lunchon timePlacecall onholdComplimenta customerOverchargedclaimPlace a stoppayment ondebit cardHad aclaim over$10,000Customeris superpolite toyouCustomersays thephrase "Iwant mymoney"Had totransfer toa differentdepartmentSpoke tocustomerin samestateSpeakto aVeteranIncomingcoldtransferBabycrying inthe backgroundHadstolen/lostcardscenarioLoudbackgroundnoiseHad anInquiryclaimFile amissingdepositclaimHad adroppedcallCalculated60 dayliabilityDuplicatechargeclaimSpeak tosomeonefrom NewYorkClose adebitcardIssuedmemocreditHad anACHclaimSubmitVISAdisputeCustomergave you acomplimentHad aclaimunder $10Speak tosomeonefromCaliforniaHad toview adepositedcheckTookan itemto lossCall forless than5 minutesHandle aChasePrivateClient callView anattachedclaimdocumentCustomercallingfromvacationHelpeda fellowanalystDiscusseda PayDayloandenialUtilize apre-fabnoteSpokedirectly toa branchbankerCustomerwantsfeesreturnedSpoke to acustomerwith “V” intheir nameCustomeranswers“yes” to anopen endedquestionIncomingwarmtransferYou haveto repeata questionSpokewithLanguageLineApologizetocustomerCustomeractuallysays yournameDogbarking inthebackgroundHave acustomer whohas been withthe bank over10 yearsWent tobreak/lunchon timePlacecall onholdComplimenta customerOverchargedclaimPlace a stoppayment ondebit cardHad aclaim over$10,000Customeris superpolite toyouCustomersays thephrase "Iwant mymoney"Had totransfer toa differentdepartmentSpoke tocustomerin samestateSpeakto aVeteranIncomingcoldtransferBabycrying inthe backgroundHadstolen/lostcardscenarioLoudbackgroundnoiseHad anInquiryclaimFile amissingdepositclaimHad adroppedcallCalculated60 dayliabilityDuplicatechargeclaimSpeak tosomeonefrom NewYorkClose adebitcardIssuedmemocreditHad anACHclaimSubmitVISAdisputeCustomergave you acomplimentHad aclaimunder $10Speak tosomeonefromCaliforniaHad toview adepositedcheckTookan itemto lossCall forless than5 minutesHandle aChasePrivateClient callView anattachedclaimdocumentCustomercallingfromvacationHelpeda fellowanalystDiscusseda PayDayloandenialUtilize apre-fabnoteSpokedirectly toa branchbankerCustomerwantsfeesreturnedSpoke to acustomerwith “V” intheir nameCustomeranswers“yes” to anopen endedquestionIncomingwarmtransferYou haveto repeata questionSpokewithLanguageLine

Claims Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologize to customer
  2. Customer actually says your name
  3. Dog barking in the background
  4. Have a customer who has been with the bank over 10 years
  5. Went to break/lunch on time
  6. Place call on hold
  7. Compliment a customer
  8. Overcharged claim
  9. Place a stop payment on debit card
  10. Had a claim over $10,000
  11. Customer is super polite to you
  12. Customer says the phrase "I want my money"
  13. Had to transfer to a different department
  14. Spoke to customer in same state
  15. Speak to a Veteran
  16. Incoming cold transfer
  17. Baby crying in the back ground
  18. Had stolen/lost card scenario
  19. Loud background noise
  20. Had an Inquiry claim
  21. File a missing deposit claim
  22. Had a dropped call
  23. Calculated 60 day liability
  24. Duplicate charge claim
  25. Speak to someone from New York
  26. Close a debit card
  27. Issued memo credit
  28. Had an ACH claim
  29. Submit VISA dispute
  30. Customer gave you a compliment
  31. Had a claim under $10
  32. Speak to someone from California
  33. Had to view a deposited check
  34. Took an item to loss
  35. Call for less than 5 minutes
  36. Handle a Chase Private Client call
  37. View an attached claim document
  38. Customer calling from vacation
  39. Helped a fellow analyst
  40. Discussed a PayDay loan denial
  41. Utilize a pre-fab note
  42. Spoke directly to a branch banker
  43. Customer wants fees returned
  44. Spoke to a customer with “V” in their name
  45. Customer answers “yes” to an open ended question
  46. Incoming warm transfer
  47. You have to repeat a question
  48. Spoke with Language Line