SubmitVISAdisputeSpoke tocustomerin samestateFile amissingdepositclaimDogbarking inthebackgroundCustomergave you acomplimentHave acustomer whohas been withthe bank over10 yearsHad anACHclaimPlacecall onholdHelpeda fellowanalystLoudbackgroundnoiseHad adroppedcallHad aclaimunder $10Speakto aVeteranHadstolen/lostcardscenarioIssuedmemocreditHad totransfer toa differentdepartmentHad toview adepositedcheckSpokedirectly toa branchbankerSpokewithLanguageLineHandle aChasePrivateClient callCustomeractuallysays yournameIncomingcoldtransferCustomerwantsfeesreturnedSpeak tosomeonefromCaliforniaComplimenta customerCustomersays thephrase "Iwant mymoney"Utilize apre-fabnoteDuplicatechargeclaimHad aclaim over$10,000Close adebitcardYou haveto repeata questionCalculated60 dayliabilityView anattachedclaimdocumentBabycrying inthe backgroundOverchargedclaimPlace a stoppayment ondebit cardWent tobreak/lunchon timeSpoke to acustomerwith “V” intheir nameIncomingwarmtransferHad anInquiryclaimDiscusseda PayDayloandenialTookan itemto lossCustomeranswers“yes” to anopen endedquestionCustomeris superpolite toyouCustomercallingfromvacationSpeak tosomeonefrom NewYorkCall forless than5 minutesApologizetocustomerSubmitVISAdisputeSpoke tocustomerin samestateFile amissingdepositclaimDogbarking inthebackgroundCustomergave you acomplimentHave acustomer whohas been withthe bank over10 yearsHad anACHclaimPlacecall onholdHelpeda fellowanalystLoudbackgroundnoiseHad adroppedcallHad aclaimunder $10Speakto aVeteranHadstolen/lostcardscenarioIssuedmemocreditHad totransfer toa differentdepartmentHad toview adepositedcheckSpokedirectly toa branchbankerSpokewithLanguageLineHandle aChasePrivateClient callCustomeractuallysays yournameIncomingcoldtransferCustomerwantsfeesreturnedSpeak tosomeonefromCaliforniaComplimenta customerCustomersays thephrase "Iwant mymoney"Utilize apre-fabnoteDuplicatechargeclaimHad aclaim over$10,000Close adebitcardYou haveto repeata questionCalculated60 dayliabilityView anattachedclaimdocumentBabycrying inthe backgroundOverchargedclaimPlace a stoppayment ondebit cardWent tobreak/lunchon timeSpoke to acustomerwith “V” intheir nameIncomingwarmtransferHad anInquiryclaimDiscusseda PayDayloandenialTookan itemto lossCustomeranswers“yes” to anopen endedquestionCustomeris superpolite toyouCustomercallingfromvacationSpeak tosomeonefrom NewYorkCall forless than5 minutesApologizetocustomer

Claims Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit VISA dispute
  2. Spoke to customer in same state
  3. File a missing deposit claim
  4. Dog barking in the background
  5. Customer gave you a compliment
  6. Have a customer who has been with the bank over 10 years
  7. Had an ACH claim
  8. Place call on hold
  9. Helped a fellow analyst
  10. Loud background noise
  11. Had a dropped call
  12. Had a claim under $10
  13. Speak to a Veteran
  14. Had stolen/lost card scenario
  15. Issued memo credit
  16. Had to transfer to a different department
  17. Had to view a deposited check
  18. Spoke directly to a branch banker
  19. Spoke with Language Line
  20. Handle a Chase Private Client call
  21. Customer actually says your name
  22. Incoming cold transfer
  23. Customer wants fees returned
  24. Speak to someone from California
  25. Compliment a customer
  26. Customer says the phrase "I want my money"
  27. Utilize a pre-fab note
  28. Duplicate charge claim
  29. Had a claim over $10,000
  30. Close a debit card
  31. You have to repeat a question
  32. Calculated 60 day liability
  33. View an attached claim document
  34. Baby crying in the back ground
  35. Overcharged claim
  36. Place a stop payment on debit card
  37. Went to break/lunch on time
  38. Spoke to a customer with “V” in their name
  39. Incoming warm transfer
  40. Had an Inquiry claim
  41. Discussed a PayDay loan denial
  42. Took an item to loss
  43. Customer answers “yes” to an open ended question
  44. Customer is super polite to you
  45. Customer calling from vacation
  46. Speak to someone from New York
  47. Call for less than 5 minutes
  48. Apologize to customer