Had anInquiryclaimIncomingcoldtransferHave acustomer whohas been withthe bank over10 yearsCustomeractuallysays yournameIssuedmemocreditHad aclaim over$10,000Complimenta customerCustomeris superpolite toyouCustomerwantsfeesreturnedBabycrying inthe backgroundHad toview adepositedcheckSpoke tocustomerin samestateSpeak tosomeonefromCaliforniaPlace a stoppayment ondebit cardDuplicatechargeclaimHelpeda fellowanalystDiscusseda PayDayloandenialDogbarking inthebackgroundView anattachedclaimdocumentClose adebitcardCustomergave you acomplimentSpokewithLanguageLinePlacecall onholdCustomercallingfromvacationSpeak tosomeonefrom NewYorkSpeakto aVeteranWent tobreak/lunchon timeUtilize apre-fabnoteCustomeranswers“yes” to anopen endedquestionCall forless than5 minutesHadstolen/lostcardscenarioHad totransfer toa differentdepartmentCustomersays thephrase "Iwant mymoney"You haveto repeata questionIncomingwarmtransferHad anACHclaimTookan itemto lossSpoke to acustomerwith “V” intheir nameHad adroppedcallSpokedirectly toa branchbankerHandle aChasePrivateClient callFile amissingdepositclaimOverchargedclaimHad aclaimunder $10Calculated60 dayliabilityLoudbackgroundnoiseSubmitVISAdisputeApologizetocustomerHad anInquiryclaimIncomingcoldtransferHave acustomer whohas been withthe bank over10 yearsCustomeractuallysays yournameIssuedmemocreditHad aclaim over$10,000Complimenta customerCustomeris superpolite toyouCustomerwantsfeesreturnedBabycrying inthe backgroundHad toview adepositedcheckSpoke tocustomerin samestateSpeak tosomeonefromCaliforniaPlace a stoppayment ondebit cardDuplicatechargeclaimHelpeda fellowanalystDiscusseda PayDayloandenialDogbarking inthebackgroundView anattachedclaimdocumentClose adebitcardCustomergave you acomplimentSpokewithLanguageLinePlacecall onholdCustomercallingfromvacationSpeak tosomeonefrom NewYorkSpeakto aVeteranWent tobreak/lunchon timeUtilize apre-fabnoteCustomeranswers“yes” to anopen endedquestionCall forless than5 minutesHadstolen/lostcardscenarioHad totransfer toa differentdepartmentCustomersays thephrase "Iwant mymoney"You haveto repeata questionIncomingwarmtransferHad anACHclaimTookan itemto lossSpoke to acustomerwith “V” intheir nameHad adroppedcallSpokedirectly toa branchbankerHandle aChasePrivateClient callFile amissingdepositclaimOverchargedclaimHad aclaimunder $10Calculated60 dayliabilityLoudbackgroundnoiseSubmitVISAdisputeApologizetocustomer

Claims Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had an Inquiry claim
  2. Incoming cold transfer
  3. Have a customer who has been with the bank over 10 years
  4. Customer actually says your name
  5. Issued memo credit
  6. Had a claim over $10,000
  7. Compliment a customer
  8. Customer is super polite to you
  9. Customer wants fees returned
  10. Baby crying in the back ground
  11. Had to view a deposited check
  12. Spoke to customer in same state
  13. Speak to someone from California
  14. Place a stop payment on debit card
  15. Duplicate charge claim
  16. Helped a fellow analyst
  17. Discussed a PayDay loan denial
  18. Dog barking in the background
  19. View an attached claim document
  20. Close a debit card
  21. Customer gave you a compliment
  22. Spoke with Language Line
  23. Place call on hold
  24. Customer calling from vacation
  25. Speak to someone from New York
  26. Speak to a Veteran
  27. Went to break/lunch on time
  28. Utilize a pre-fab note
  29. Customer answers “yes” to an open ended question
  30. Call for less than 5 minutes
  31. Had stolen/lost card scenario
  32. Had to transfer to a different department
  33. Customer says the phrase "I want my money"
  34. You have to repeat a question
  35. Incoming warm transfer
  36. Had an ACH claim
  37. Took an item to loss
  38. Spoke to a customer with “V” in their name
  39. Had a dropped call
  40. Spoke directly to a branch banker
  41. Handle a Chase Private Client call
  42. File a missing deposit claim
  43. Overcharged claim
  44. Had a claim under $10
  45. Calculated 60 day liability
  46. Loud background noise
  47. Submit VISA dispute
  48. Apologize to customer