(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spoke to customer in same state
Apologize to customer
File a missing deposit claim
Incoming cold transfer
Duplicate charge claim
Close a debit card
Place call on hold
Customer calling from vacation
Helped a fellow analyst
Speak to someone from California
Incoming warm transfer
Had to transfer to a different department
Customer wants fees returned
Had an Inquiry claim
Overcharged claim
Customer gave you a compliment
Had a claim over $10,000
Submit VISA dispute
Customer says the phrase "I want my money"
Discussed a PayDay loan denial
Had a claim under $10
Loud background noise
Had a dropped call
Speak to someone from New York
Spoke with Language Line
Compliment a customer
Dog barking in the background
Call for less than 5 minutes
Handle a Chase Private Client call
Speak to a Veteran
Baby crying in the back ground
Customer is super polite to you
Place a stop payment on debit card
Utilize a pre-fab note
Spoke directly to a branch banker
Had stolen/lost card scenario
Spoke to a customer with “V” in their name
Went to break/lunch on time
Took an item to loss
Had an ACH claim
Calculated 60 day liability
Customer actually says your name
View an attached claim document
Issued memo credit
Customer answers “yes” to an open ended question
Had to view a deposited check
You have to repeat a question
Have a customer who has been with the bank over 10 years
