Utilize apre-fabnoteCustomeractuallysays yournameCustomerwantsfeesreturnedDuplicatechargeclaimSpoke to acustomerwith “V” intheir nameSpoke tocustomerin samestateHad anACHclaimDiscusseda PayDayloandenialClose adebitcardYou haveto repeata questionView anattachedclaimdocumentHad aclaim over$10,000Customeris superpolite toyouSpokedirectly toa branchbankerBabycrying inthe backgroundFile amissingdepositclaimIssuedmemocreditHad totransfer toa differentdepartmentHad adroppedcallDogbarking inthebackgroundSubmitVISAdisputePlace a stoppayment ondebit cardWent tobreak/lunchon timeCall forless than5 minutesPlacecall onholdHave acustomer whohas been withthe bank over10 yearsSpokewithLanguageLineLoudbackgroundnoiseSpeak tosomeonefromCaliforniaApologizetocustomerCustomercallingfromvacationTookan itemto lossSpeak tosomeonefrom NewYorkHadstolen/lostcardscenarioIncomingcoldtransferIncomingwarmtransferCustomergave you acomplimentComplimenta customerCalculated60 dayliabilityHad anInquiryclaimHelpeda fellowanalystOverchargedclaimHad toview adepositedcheckHad aclaimunder $10Customersays thephrase "Iwant mymoney"Speakto aVeteranCustomeranswers“yes” to anopen endedquestionHandle aChasePrivateClient callUtilize apre-fabnoteCustomeractuallysays yournameCustomerwantsfeesreturnedDuplicatechargeclaimSpoke to acustomerwith “V” intheir nameSpoke tocustomerin samestateHad anACHclaimDiscusseda PayDayloandenialClose adebitcardYou haveto repeata questionView anattachedclaimdocumentHad aclaim over$10,000Customeris superpolite toyouSpokedirectly toa branchbankerBabycrying inthe backgroundFile amissingdepositclaimIssuedmemocreditHad totransfer toa differentdepartmentHad adroppedcallDogbarking inthebackgroundSubmitVISAdisputePlace a stoppayment ondebit cardWent tobreak/lunchon timeCall forless than5 minutesPlacecall onholdHave acustomer whohas been withthe bank over10 yearsSpokewithLanguageLineLoudbackgroundnoiseSpeak tosomeonefromCaliforniaApologizetocustomerCustomercallingfromvacationTookan itemto lossSpeak tosomeonefrom NewYorkHadstolen/lostcardscenarioIncomingcoldtransferIncomingwarmtransferCustomergave you acomplimentComplimenta customerCalculated60 dayliabilityHad anInquiryclaimHelpeda fellowanalystOverchargedclaimHad toview adepositedcheckHad aclaimunder $10Customersays thephrase "Iwant mymoney"Speakto aVeteranCustomeranswers“yes” to anopen endedquestionHandle aChasePrivateClient call

Claims Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilize a pre-fab note
  2. Customer actually says your name
  3. Customer wants fees returned
  4. Duplicate charge claim
  5. Spoke to a customer with “V” in their name
  6. Spoke to customer in same state
  7. Had an ACH claim
  8. Discussed a PayDay loan denial
  9. Close a debit card
  10. You have to repeat a question
  11. View an attached claim document
  12. Had a claim over $10,000
  13. Customer is super polite to you
  14. Spoke directly to a branch banker
  15. Baby crying in the back ground
  16. File a missing deposit claim
  17. Issued memo credit
  18. Had to transfer to a different department
  19. Had a dropped call
  20. Dog barking in the background
  21. Submit VISA dispute
  22. Place a stop payment on debit card
  23. Went to break/lunch on time
  24. Call for less than 5 minutes
  25. Place call on hold
  26. Have a customer who has been with the bank over 10 years
  27. Spoke with Language Line
  28. Loud background noise
  29. Speak to someone from California
  30. Apologize to customer
  31. Customer calling from vacation
  32. Took an item to loss
  33. Speak to someone from New York
  34. Had stolen/lost card scenario
  35. Incoming cold transfer
  36. Incoming warm transfer
  37. Customer gave you a compliment
  38. Compliment a customer
  39. Calculated 60 day liability
  40. Had an Inquiry claim
  41. Helped a fellow analyst
  42. Overcharged claim
  43. Had to view a deposited check
  44. Had a claim under $10
  45. Customer says the phrase "I want my money"
  46. Speak to a Veteran
  47. Customer answers “yes” to an open ended question
  48. Handle a Chase Private Client call