(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Place call on hold
Incoming warm transfer
Customer actually says your name
File a missing deposit claim
Call for less than 5 minutes
Submit VISA dispute
Issued memo credit
You have to repeat a question
Customer says the phrase "I want my money"
Apologize to customer
Had a dropped call
Had a claim under $10
Loud background noise
Speak to someone from California
Had stolen/lost card scenario
Took an item to loss
Close a debit card
Place a stop payment on debit card
Utilize a pre-fab note
Baby crying in the back ground
Calculated 60 day liability
Discussed a PayDay loan denial
Customer calling from vacation
Had an ACH claim
Customer is super polite to you
Handle a Chase Private Client call
Spoke to a customer with “V” in their name
Customer gave you a compliment
Customer answers “yes” to an open ended question
Customer wants fees returned
View an attached claim document
Dog barking in the background
Spoke to customer in same state
Helped a fellow analyst
Spoke directly to a branch banker
Spoke with Language Line
Compliment a customer
Overcharged claim
Had to view a deposited check
Went to break/lunch on time
Duplicate charge claim
Have a customer who has been with the bank over 10 years
