Tookan itemto lossHad anACHclaimSpoke tocustomerin samestatePlacecall onholdSpoke to acustomerwith “V” intheir nameFile amissingdepositclaimHad aclaimunder $10Complimenta customerYou haveto repeata questionSpokewithLanguageLinePlace a stoppayment ondebit cardClose adebitcardSubmitVISAdisputeHadstolen/lostcardscenarioIncomingwarmtransferHelpeda fellowanalystApologizetocustomerSpokedirectly toa branchbankerSpeak tosomeonefromCaliforniaWent tobreak/lunchon timeLoudbackgroundnoiseCall forless than5 minutesUtilize apre-fabnoteHad anInquiryclaimHad toview adepositedcheckCustomergave you acomplimentHave acustomer whohas been withthe bank over10 yearsCustomercallingfromvacationCustomeris superpolite toyouHad adroppedcallIssuedmemocreditHad aclaim over$10,000Babycrying inthe backgroundCustomeractuallysays yournameDiscusseda PayDayloandenialCalculated60 dayliabilityCustomerwantsfeesreturnedDogbarking inthebackgroundCustomersays thephrase "Iwant mymoney"OverchargedclaimSpeak tosomeonefrom NewYorkHandle aChasePrivateClient callHad totransfer toa differentdepartmentDuplicatechargeclaimIncomingcoldtransferView anattachedclaimdocumentSpeakto aVeteranCustomeranswers“yes” to anopen endedquestionTookan itemto lossHad anACHclaimSpoke tocustomerin samestatePlacecall onholdSpoke to acustomerwith “V” intheir nameFile amissingdepositclaimHad aclaimunder $10Complimenta customerYou haveto repeata questionSpokewithLanguageLinePlace a stoppayment ondebit cardClose adebitcardSubmitVISAdisputeHadstolen/lostcardscenarioIncomingwarmtransferHelpeda fellowanalystApologizetocustomerSpokedirectly toa branchbankerSpeak tosomeonefromCaliforniaWent tobreak/lunchon timeLoudbackgroundnoiseCall forless than5 minutesUtilize apre-fabnoteHad anInquiryclaimHad toview adepositedcheckCustomergave you acomplimentHave acustomer whohas been withthe bank over10 yearsCustomercallingfromvacationCustomeris superpolite toyouHad adroppedcallIssuedmemocreditHad aclaim over$10,000Babycrying inthe backgroundCustomeractuallysays yournameDiscusseda PayDayloandenialCalculated60 dayliabilityCustomerwantsfeesreturnedDogbarking inthebackgroundCustomersays thephrase "Iwant mymoney"OverchargedclaimSpeak tosomeonefrom NewYorkHandle aChasePrivateClient callHad totransfer toa differentdepartmentDuplicatechargeclaimIncomingcoldtransferView anattachedclaimdocumentSpeakto aVeteranCustomeranswers“yes” to anopen endedquestion

Claims Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took an item to loss
  2. Had an ACH claim
  3. Spoke to customer in same state
  4. Place call on hold
  5. Spoke to a customer with “V” in their name
  6. File a missing deposit claim
  7. Had a claim under $10
  8. Compliment a customer
  9. You have to repeat a question
  10. Spoke with Language Line
  11. Place a stop payment on debit card
  12. Close a debit card
  13. Submit VISA dispute
  14. Had stolen/lost card scenario
  15. Incoming warm transfer
  16. Helped a fellow analyst
  17. Apologize to customer
  18. Spoke directly to a branch banker
  19. Speak to someone from California
  20. Went to break/lunch on time
  21. Loud background noise
  22. Call for less than 5 minutes
  23. Utilize a pre-fab note
  24. Had an Inquiry claim
  25. Had to view a deposited check
  26. Customer gave you a compliment
  27. Have a customer who has been with the bank over 10 years
  28. Customer calling from vacation
  29. Customer is super polite to you
  30. Had a dropped call
  31. Issued memo credit
  32. Had a claim over $10,000
  33. Baby crying in the back ground
  34. Customer actually says your name
  35. Discussed a PayDay loan denial
  36. Calculated 60 day liability
  37. Customer wants fees returned
  38. Dog barking in the background
  39. Customer says the phrase "I want my money"
  40. Overcharged claim
  41. Speak to someone from New York
  42. Handle a Chase Private Client call
  43. Had to transfer to a different department
  44. Duplicate charge claim
  45. Incoming cold transfer
  46. View an attached claim document
  47. Speak to a Veteran
  48. Customer answers “yes” to an open ended question