Speak tosomeonefrom NewYorkYou haveto repeata questionHandle aChasePrivateClient callIncomingcoldtransferIssuedmemocreditHad totransfer toa differentdepartmentClose adebitcardCustomeranswers“yes” to anopen endedquestionOverchargedclaimSpokewithLanguageLineApologizetocustomerHelpeda fellowanalystHad aclaimunder $10File amissingdepositclaimSubmitVISAdisputeCustomersays thephrase "Iwant mymoney"Dogbarking inthebackgroundHave acustomer whohas been withthe bank over10 yearsView anattachedclaimdocumentHad aclaim over$10,000Had toview adepositedcheckCalculated60 dayliabilityDuplicatechargeclaimWent tobreak/lunchon timeDiscusseda PayDayloandenialSpeak tosomeonefromCaliforniaCustomergave you acomplimentHad anInquiryclaimHad anACHclaimCustomeris superpolite toyouIncomingwarmtransferTookan itemto lossCustomerwantsfeesreturnedCustomeractuallysays yournamePlacecall onholdSpokedirectly toa branchbankerSpoke to acustomerwith “V” intheir nameHadstolen/lostcardscenarioComplimenta customerSpoke tocustomerin samestateLoudbackgroundnoiseCustomercallingfromvacationBabycrying inthe backgroundCall forless than5 minutesSpeakto aVeteranUtilize apre-fabnotePlace a stoppayment ondebit cardHad adroppedcallSpeak tosomeonefrom NewYorkYou haveto repeata questionHandle aChasePrivateClient callIncomingcoldtransferIssuedmemocreditHad totransfer toa differentdepartmentClose adebitcardCustomeranswers“yes” to anopen endedquestionOverchargedclaimSpokewithLanguageLineApologizetocustomerHelpeda fellowanalystHad aclaimunder $10File amissingdepositclaimSubmitVISAdisputeCustomersays thephrase "Iwant mymoney"Dogbarking inthebackgroundHave acustomer whohas been withthe bank over10 yearsView anattachedclaimdocumentHad aclaim over$10,000Had toview adepositedcheckCalculated60 dayliabilityDuplicatechargeclaimWent tobreak/lunchon timeDiscusseda PayDayloandenialSpeak tosomeonefromCaliforniaCustomergave you acomplimentHad anInquiryclaimHad anACHclaimCustomeris superpolite toyouIncomingwarmtransferTookan itemto lossCustomerwantsfeesreturnedCustomeractuallysays yournamePlacecall onholdSpokedirectly toa branchbankerSpoke to acustomerwith “V” intheir nameHadstolen/lostcardscenarioComplimenta customerSpoke tocustomerin samestateLoudbackgroundnoiseCustomercallingfromvacationBabycrying inthe backgroundCall forless than5 minutesSpeakto aVeteranUtilize apre-fabnotePlace a stoppayment ondebit cardHad adroppedcall

Claims Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak to someone from New York
  2. You have to repeat a question
  3. Handle a Chase Private Client call
  4. Incoming cold transfer
  5. Issued memo credit
  6. Had to transfer to a different department
  7. Close a debit card
  8. Customer answers “yes” to an open ended question
  9. Overcharged claim
  10. Spoke with Language Line
  11. Apologize to customer
  12. Helped a fellow analyst
  13. Had a claim under $10
  14. File a missing deposit claim
  15. Submit VISA dispute
  16. Customer says the phrase "I want my money"
  17. Dog barking in the background
  18. Have a customer who has been with the bank over 10 years
  19. View an attached claim document
  20. Had a claim over $10,000
  21. Had to view a deposited check
  22. Calculated 60 day liability
  23. Duplicate charge claim
  24. Went to break/lunch on time
  25. Discussed a PayDay loan denial
  26. Speak to someone from California
  27. Customer gave you a compliment
  28. Had an Inquiry claim
  29. Had an ACH claim
  30. Customer is super polite to you
  31. Incoming warm transfer
  32. Took an item to loss
  33. Customer wants fees returned
  34. Customer actually says your name
  35. Place call on hold
  36. Spoke directly to a branch banker
  37. Spoke to a customer with “V” in their name
  38. Had stolen/lost card scenario
  39. Compliment a customer
  40. Spoke to customer in same state
  41. Loud background noise
  42. Customer calling from vacation
  43. Baby crying in the back ground
  44. Call for less than 5 minutes
  45. Speak to a Veteran
  46. Utilize a pre-fab note
  47. Place a stop payment on debit card
  48. Had a dropped call