Had anInquiryclaimApologizetocustomerSpeakto aVeteranPlace a stoppayment ondebit cardIncomingcoldtransferCustomerwantsfeesreturnedSpoke tocustomerin samestateHad aclaim over$10,000View anattachedclaimdocumentDogbarking inthebackgroundSpoke to acustomerwith “V” intheir nameFile amissingdepositclaimIncomingwarmtransferSpeak tosomeonefromCaliforniaSpeak tosomeonefrom NewYorkCustomersays thephrase "Iwant mymoney"Placecall onholdHave acustomer whohas been withthe bank over10 yearsDuplicatechargeclaimCalculated60 dayliabilityDiscusseda PayDayloandenialSubmitVISAdisputeHad totransfer toa differentdepartmentHad toview adepositedcheckCustomeractuallysays yournameHandle aChasePrivateClient callHelpeda fellowanalystHadstolen/lostcardscenarioOverchargedclaimCustomercallingfromvacationCall forless than5 minutesComplimenta customerYou haveto repeata questionSpokewithLanguageLineCustomeris superpolite toyouBabycrying inthe backgroundClose adebitcardCustomeranswers“yes” to anopen endedquestionHad anACHclaimHad aclaimunder $10Went tobreak/lunchon timeUtilize apre-fabnoteSpokedirectly toa branchbankerLoudbackgroundnoiseTookan itemto lossCustomergave you acomplimentIssuedmemocreditHad adroppedcallHad anInquiryclaimApologizetocustomerSpeakto aVeteranPlace a stoppayment ondebit cardIncomingcoldtransferCustomerwantsfeesreturnedSpoke tocustomerin samestateHad aclaim over$10,000View anattachedclaimdocumentDogbarking inthebackgroundSpoke to acustomerwith “V” intheir nameFile amissingdepositclaimIncomingwarmtransferSpeak tosomeonefromCaliforniaSpeak tosomeonefrom NewYorkCustomersays thephrase "Iwant mymoney"Placecall onholdHave acustomer whohas been withthe bank over10 yearsDuplicatechargeclaimCalculated60 dayliabilityDiscusseda PayDayloandenialSubmitVISAdisputeHad totransfer toa differentdepartmentHad toview adepositedcheckCustomeractuallysays yournameHandle aChasePrivateClient callHelpeda fellowanalystHadstolen/lostcardscenarioOverchargedclaimCustomercallingfromvacationCall forless than5 minutesComplimenta customerYou haveto repeata questionSpokewithLanguageLineCustomeris superpolite toyouBabycrying inthe backgroundClose adebitcardCustomeranswers“yes” to anopen endedquestionHad anACHclaimHad aclaimunder $10Went tobreak/lunchon timeUtilize apre-fabnoteSpokedirectly toa branchbankerLoudbackgroundnoiseTookan itemto lossCustomergave you acomplimentIssuedmemocreditHad adroppedcall

Claims Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had an Inquiry claim
  2. Apologize to customer
  3. Speak to a Veteran
  4. Place a stop payment on debit card
  5. Incoming cold transfer
  6. Customer wants fees returned
  7. Spoke to customer in same state
  8. Had a claim over $10,000
  9. View an attached claim document
  10. Dog barking in the background
  11. Spoke to a customer with “V” in their name
  12. File a missing deposit claim
  13. Incoming warm transfer
  14. Speak to someone from California
  15. Speak to someone from New York
  16. Customer says the phrase "I want my money"
  17. Place call on hold
  18. Have a customer who has been with the bank over 10 years
  19. Duplicate charge claim
  20. Calculated 60 day liability
  21. Discussed a PayDay loan denial
  22. Submit VISA dispute
  23. Had to transfer to a different department
  24. Had to view a deposited check
  25. Customer actually says your name
  26. Handle a Chase Private Client call
  27. Helped a fellow analyst
  28. Had stolen/lost card scenario
  29. Overcharged claim
  30. Customer calling from vacation
  31. Call for less than 5 minutes
  32. Compliment a customer
  33. You have to repeat a question
  34. Spoke with Language Line
  35. Customer is super polite to you
  36. Baby crying in the back ground
  37. Close a debit card
  38. Customer answers “yes” to an open ended question
  39. Had an ACH claim
  40. Had a claim under $10
  41. Went to break/lunch on time
  42. Utilize a pre-fab note
  43. Spoke directly to a branch banker
  44. Loud background noise
  45. Took an item to loss
  46. Customer gave you a compliment
  47. Issued memo credit
  48. Had a dropped call