SpokewithLanguageLineHad toview adepositedcheckHad adroppedcallSpeakto aVeteranWent tobreak/lunchon timeHelpeda fellowanalystView anattachedclaimdocumentUtilize apre-fabnoteComplimenta customerCustomerwantsfeesreturnedPlace a stoppayment ondebit cardCustomercallingfromvacationCustomersays thephrase "Iwant mymoney"Customeris superpolite toyouCustomeractuallysays yournameCustomeranswers“yes” to anopen endedquestionSpoke tocustomerin samestateHadstolen/lostcardscenarioDuplicatechargeclaimCall forless than5 minutesBabycrying inthe backgroundHave acustomer whohas been withthe bank over10 yearsDiscusseda PayDayloandenialLoudbackgroundnoiseTookan itemto lossSpokedirectly toa branchbankerIncomingcoldtransferOverchargedclaimApologizetocustomerSpeak tosomeonefromCaliforniaHad anACHclaimHad anInquiryclaimSpoke to acustomerwith “V” intheir nameSpeak tosomeonefrom NewYorkIncomingwarmtransferIssuedmemocreditHad aclaim over$10,000Handle aChasePrivateClient callHad totransfer toa differentdepartmentCalculated60 dayliabilitySubmitVISAdisputeDogbarking inthebackgroundClose adebitcardPlacecall onholdCustomergave you acomplimentFile amissingdepositclaimHad aclaimunder $10You haveto repeata questionSpokewithLanguageLineHad toview adepositedcheckHad adroppedcallSpeakto aVeteranWent tobreak/lunchon timeHelpeda fellowanalystView anattachedclaimdocumentUtilize apre-fabnoteComplimenta customerCustomerwantsfeesreturnedPlace a stoppayment ondebit cardCustomercallingfromvacationCustomersays thephrase "Iwant mymoney"Customeris superpolite toyouCustomeractuallysays yournameCustomeranswers“yes” to anopen endedquestionSpoke tocustomerin samestateHadstolen/lostcardscenarioDuplicatechargeclaimCall forless than5 minutesBabycrying inthe backgroundHave acustomer whohas been withthe bank over10 yearsDiscusseda PayDayloandenialLoudbackgroundnoiseTookan itemto lossSpokedirectly toa branchbankerIncomingcoldtransferOverchargedclaimApologizetocustomerSpeak tosomeonefromCaliforniaHad anACHclaimHad anInquiryclaimSpoke to acustomerwith “V” intheir nameSpeak tosomeonefrom NewYorkIncomingwarmtransferIssuedmemocreditHad aclaim over$10,000Handle aChasePrivateClient callHad totransfer toa differentdepartmentCalculated60 dayliabilitySubmitVISAdisputeDogbarking inthebackgroundClose adebitcardPlacecall onholdCustomergave you acomplimentFile amissingdepositclaimHad aclaimunder $10You haveto repeata question

Claims Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke with Language Line
  2. Had to view a deposited check
  3. Had a dropped call
  4. Speak to a Veteran
  5. Went to break/lunch on time
  6. Helped a fellow analyst
  7. View an attached claim document
  8. Utilize a pre-fab note
  9. Compliment a customer
  10. Customer wants fees returned
  11. Place a stop payment on debit card
  12. Customer calling from vacation
  13. Customer says the phrase "I want my money"
  14. Customer is super polite to you
  15. Customer actually says your name
  16. Customer answers “yes” to an open ended question
  17. Spoke to customer in same state
  18. Had stolen/lost card scenario
  19. Duplicate charge claim
  20. Call for less than 5 minutes
  21. Baby crying in the back ground
  22. Have a customer who has been with the bank over 10 years
  23. Discussed a PayDay loan denial
  24. Loud background noise
  25. Took an item to loss
  26. Spoke directly to a branch banker
  27. Incoming cold transfer
  28. Overcharged claim
  29. Apologize to customer
  30. Speak to someone from California
  31. Had an ACH claim
  32. Had an Inquiry claim
  33. Spoke to a customer with “V” in their name
  34. Speak to someone from New York
  35. Incoming warm transfer
  36. Issued memo credit
  37. Had a claim over $10,000
  38. Handle a Chase Private Client call
  39. Had to transfer to a different department
  40. Calculated 60 day liability
  41. Submit VISA dispute
  42. Dog barking in the background
  43. Close a debit card
  44. Place call on hold
  45. Customer gave you a compliment
  46. File a missing deposit claim
  47. Had a claim under $10
  48. You have to repeat a question