BTES Helpdesk BINGO

BTES Helpdesk BINGO Card
Preview

This bingo card has a free space and 24 words: Cust. does not have their acct #, Dying Gasp/ Inact ONT, Cust. has not power cycled., "I've tried everything...", Cust. complains about BTES, Cust. knows upper mgmt/Dr. Browder, Cust. mispronounces terms, VM is longer than 1 min., 3-way conversation., "It worked yesterday...", "Why does this keep happening?", Screaming kid in the background., TV wrong input, Cust. narrates STB startup sequence, "I'm not good with computers...", Know-it-all user, Fixed the issue by doing nothing., "Is there an outage?", Cust. calls router a modem., "I called in before...", Cust. is a frequent caller., Cust. interrupts you., "Do you want me to push it?" and Not our problem/Xfer to other dept..

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