BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "It worked yesterday..."
2. Cust. calls router a modem.
3. Cust. is a frequent caller.
4. Cust. mispronounces terms
5. "I've tried everything..."
6. Cust. narrates STB startup sequence
7. Cust. knows upper mgmt/Dr. Browder
8. Screaming kid in the background.
9. Not our problem/Xfer to other dept.
10. TV wrong input
11. Dying Gasp/ Inact ONT
12. Fixed the issue by doing nothing.
13. Cust. complains about BTES
14. "Is there an outage?"
15. "Why does this keep happening?"
16. "I'm not good with computers..."
17. Cust. has not power cycled.
18. 3-way conversation.
19. VM is longer than 1 min.
20. Cust. interrupts you.
21. "Do you want me to push it?"
22. Know-it-all user
23. Cust. does not have their acct #
24. "I called in before..."