BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "Is there an outage?"
2. "I've tried everything..."
3. Know-it-all user
4. "Do you want me to push it?"
5. "I'm not good with computers..."
6. Cust. interrupts you.
7. "I called in before..."
8. Cust. calls router a modem.
9. "It worked yesterday..."
10. 3-way conversation.
11. Dying Gasp/ Inact ONT
12. VM is longer than 1 min.
13. "Why does this keep happening?"
14. Cust. complains about BTES
15. Screaming kid in the background.
16. Cust. mispronounces terms
17. Cust. narrates STB startup sequence
18. Cust. knows upper mgmt/Dr. Browder
19. Fixed the issue by doing nothing.
20. Not our problem/Xfer to other dept.
21. Cust. does not have their acct #
22. Cust. has not power cycled.
23. TV wrong input
24. Cust. is a frequent caller.