Cust.does nothave theiracct #Fixed theissue bydoingnothing.Cust.mispronouncestermsTVwronginputKnow-it-alluser3-wayconversation."I've triedeverything..."Screamingkid in thebackground."I calledinbefore..."DyingGasp/Inact ONTCust.complainsaboutBTESCust. hasnot powercycled."It workedyesterday..."Cust. is afrequentcaller."Is thereanoutage?"Not ourproblem/Xferto otherdept."Why doesthis keephappening?"Cust. callsrouter amodem."I'm not goodwithcomputers...""Do youwant meto pushit?"Cust.interruptsyou.Cust.narratesSTB startupsequenceVM islongerthan 1min.Cust. knowsuppermgmt/Dr.BrowderCust.does nothave theiracct #Fixed theissue bydoingnothing.Cust.mispronouncestermsTVwronginputKnow-it-alluser3-wayconversation."I've triedeverything..."Screamingkid in thebackground."I calledinbefore..."DyingGasp/Inact ONTCust.complainsaboutBTESCust. hasnot powercycled."It workedyesterday..."Cust. is afrequentcaller."Is thereanoutage?"Not ourproblem/Xferto otherdept."Why doesthis keephappening?"Cust. callsrouter amodem."I'm not goodwithcomputers...""Do youwant meto pushit?"Cust.interruptsyou.Cust.narratesSTB startupsequenceVM islongerthan 1min.Cust. knowsuppermgmt/Dr.Browder

BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cust. does not have their acct #
  2. Fixed the issue by doing nothing.
  3. Cust. mispronounces terms
  4. TV wrong input
  5. Know-it-all user
  6. 3-way conversation.
  7. "I've tried everything..."
  8. Screaming kid in the background.
  9. "I called in before..."
  10. Dying Gasp/ Inact ONT
  11. Cust. complains about BTES
  12. Cust. has not power cycled.
  13. "It worked yesterday..."
  14. Cust. is a frequent caller.
  15. "Is there an outage?"
  16. Not our problem/Xfer to other dept.
  17. "Why does this keep happening?"
  18. Cust. calls router a modem.
  19. "I'm not good with computers..."
  20. "Do you want me to push it?"
  21. Cust. interrupts you.
  22. Cust. narrates STB startup sequence
  23. VM is longer than 1 min.
  24. Cust. knows upper mgmt/Dr. Browder