BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Cust. complains about BTES
2. 3-way conversation.
3. "It worked yesterday..."
4. Know-it-all user
5. Cust. has not power cycled.
6. Cust. calls router a modem.
7. Cust. mispronounces terms
8. Cust. does not have their acct #
9. Fixed the issue by doing nothing.
10. Cust. interrupts you.
11. TV wrong input
12. Cust. narrates STB startup sequence
13. "I'm not good with computers..."
14. "Do you want me to push it?"
15. Not our problem/Xfer to other dept.
16. Cust. is a frequent caller.
17. "I called in before..."
18. VM is longer than 1 min.
19. Screaming kid in the background.
20. "Why does this keep happening?"
21. "Is there an outage?"
22. Dying Gasp/ Inact ONT
23. Cust. knows upper mgmt/Dr. Browder
24. "I've tried everything..."