BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Cust. knows upper mgmt/Dr. Browder
2. Cust. narrates STB startup sequence
3. Cust. complains about BTES
4. Fixed the issue by doing nothing.
5. Cust. does not have their acct #
6. "Why does this keep happening?"
7. "It worked yesterday..."
8. Screaming kid in the background.
9. "I called in before..."
10. VM is longer than 1 min.
11. 3-way conversation.
12. Cust. has not power cycled.
13. Cust. calls router a modem.
14. Cust. is a frequent caller.
15. "I've tried everything..."
16. Cust. interrupts you.
17. "I'm not good with computers..."
18. Cust. mispronounces terms
19. Know-it-all user
20. Dying Gasp/ Inact ONT
21. "Do you want me to push it?"
22. "Is there an outage?"
23. Not our problem/Xfer to other dept.
24. TV wrong input