BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Screaming kid in the background.
2. Cust. narrates STB startup sequence
3. "I'm not good with computers..."
4. Cust. interrupts you.
5. Cust. does not have their acct #
6. "I've tried everything..."
7. "Is there an outage?"
8. 3-way conversation.
9. Cust. complains about BTES
10. Not our problem/Xfer to other dept.
11. Cust. has not power cycled.
12. "I called in before..."
13. Cust. mispronounces terms
14. Fixed the issue by doing nothing.
15. "It worked yesterday..."
16. Cust. is a frequent caller.
17. TV wrong input
18. Cust. knows upper mgmt/Dr. Browder
19. Cust. calls router a modem.
20. Dying Gasp/ Inact ONT
21. Know-it-all user
22. VM is longer than 1 min.
23. "Do you want me to push it?"
24. "Why does this keep happening?"