BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Know-it-all user
2. Cust. complains about BTES
3. Cust. knows upper mgmt/Dr. Browder
4. 3-way conversation.
5. "Why does this keep happening?"
6. Dying Gasp/ Inact ONT
7. "Is there an outage?"
8. Cust. calls router a modem.
9. VM is longer than 1 min.
10. "I called in before..."
11. Cust. is a frequent caller.
12. Cust. does not have their acct #
13. "It worked yesterday..."
14. Cust. mispronounces terms
15. Not our problem/Xfer to other dept.
16. Cust. narrates STB startup sequence
17. TV wrong input
18. "I've tried everything..."
19. Fixed the issue by doing nothing.
20. Screaming kid in the background.
21. Cust. interrupts you.
22. Cust. has not power cycled.
23. "I'm not good with computers..."
24. "Do you want me to push it?"