BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "I called in before..."
2. Cust. complains about BTES
3. "I've tried everything..."
4. Cust. interrupts you.
5. VM is longer than 1 min.
6. "Do you want me to push it?"
7. Cust. knows upper mgmt/Dr. Browder
8. Know-it-all user
9. Fixed the issue by doing nothing.
10. Cust. has not power cycled.
11. Not our problem/Xfer to other dept.
12. "It worked yesterday..."
13. 3-way conversation.
14. Cust. narrates STB startup sequence
15. Cust. mispronounces terms
16. Cust. is a frequent caller.
17. Dying Gasp/ Inact ONT
18. "I'm not good with computers..."
19. TV wrong input
20. "Is there an outage?"
21. Cust. calls router a modem.
22. Cust. does not have their acct #
23. "Why does this keep happening?"
24. Screaming kid in the background.