BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. VM is longer than 1 min.
2. TV wrong input
3. Cust. is a frequent caller.
4. Cust. narrates STB startup sequence
5. Cust. does not have their acct #
6. Cust. interrupts you.
7. Fixed the issue by doing nothing.
8. "Do you want me to push it?"
9. Know-it-all user
10. "Is there an outage?"
11. Cust. complains about BTES
12. Not our problem/Xfer to other dept.
13. Cust. has not power cycled.
14. Screaming kid in the background.
15. "It worked yesterday..."
16. "I've tried everything..."
17. Cust. knows upper mgmt/Dr. Browder
18. Cust. mispronounces terms
19. "I'm not good with computers..."
20. Dying Gasp/ Inact ONT
21. "Why does this keep happening?"
22. 3-way conversation.
23. Cust. calls router a modem.
24. "I called in before..."