BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Screaming kid in the background.
2. Cust. has not power cycled.
3. "I called in before..."
4. Cust. mispronounces terms
5. "Is there an outage?"
6. "I've tried everything..."
7. TV wrong input
8. VM is longer than 1 min.
9. Not our problem/Xfer to other dept.
10. "Do you want me to push it?"
11. Cust. does not have their acct #
12. 3-way conversation.
13. Cust. calls router a modem.
14. "It worked yesterday..."
15. Cust. is a frequent caller.
16. Cust. complains about BTES
17. Dying Gasp/ Inact ONT
18. Fixed the issue by doing nothing.
19. Cust. knows upper mgmt/Dr. Browder
20. "I'm not good with computers..."
21. "Why does this keep happening?"
22. Cust. narrates STB startup sequence
23. Know-it-all user
24. Cust. interrupts you.