BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Cust. calls router a modem.
2. VM is longer than 1 min.
3. "I called in before..."
4. Know-it-all user
5. Cust. mispronounces terms
6. Fixed the issue by doing nothing.
7. "Do you want me to push it?"
8. Not our problem/Xfer to other dept.
9. Cust. is a frequent caller.
10. "Is there an outage?"
11. TV wrong input
12. 3-way conversation.
13. Screaming kid in the background.
14. Cust. does not have their acct #
15. Cust. complains about BTES
16. "I'm not good with computers..."
17. "It worked yesterday..."
18. "I've tried everything..."
19. Cust. has not power cycled.
20. Cust. narrates STB startup sequence
21. Dying Gasp/ Inact ONT
22. "Why does this keep happening?"
23. Cust. knows upper mgmt/Dr. Browder
24. Cust. interrupts you.