BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. 3-way conversation.
2. "I've tried everything..."
3. Cust. complains about BTES
4. Not our problem/Xfer to other dept.
5. Cust. narrates STB startup sequence
6. "Do you want me to push it?"
7. Cust. mispronounces terms
8. Cust. is a frequent caller.
9. "I'm not good with computers..."
10. TV wrong input
11. Cust. does not have their acct #
12. Fixed the issue by doing nothing.
13. "Why does this keep happening?"
14. Cust. calls router a modem.
15. Dying Gasp/ Inact ONT
16. "I called in before..."
17. Cust. knows upper mgmt/Dr. Browder
18. Cust. interrupts you.
19. Screaming kid in the background.
20. Know-it-all user
21. "Is there an outage?"
22. "It worked yesterday..."
23. Cust. has not power cycled.
24. VM is longer than 1 min.