BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "I called in before..."
2. Cust. is a frequent caller.
3. Screaming kid in the background.
4. Cust. interrupts you.
5. Cust. calls router a modem.
6. TV wrong input
7. Cust. has not power cycled.
8. Cust. mispronounces terms
9. Not our problem/Xfer to other dept.
10. Dying Gasp/ Inact ONT
11. "I'm not good with computers..."
12. Know-it-all user
13. Cust. complains about BTES
14. "I've tried everything..."
15. Cust. does not have their acct #
16. "It worked yesterday..."
17. Fixed the issue by doing nothing.
18. "Do you want me to push it?"
19. Cust. narrates STB startup sequence
20. 3-way conversation.
21. "Is there an outage?"
22. VM is longer than 1 min.
23. "Why does this keep happening?"
24. Cust. knows upper mgmt/Dr. Browder