BTES Helpdesk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Dying Gasp/ Inact ONT
2. Not our problem/Xfer to other dept.
3. "It worked yesterday..."
4. VM is longer than 1 min.
5. "Do you want me to push it?"
6. Cust. is a frequent caller.
7. Know-it-all user
8. "Why does this keep happening?"
9. 3-way conversation.
10. Cust. does not have their acct #
11. Cust. calls router a modem.
12. "Is there an outage?"
13. Cust. mispronounces terms
14. Cust. narrates STB startup sequence
15. TV wrong input
16. Cust. interrupts you.
17. Fixed the issue by doing nothing.
18. "I'm not good with computers..."
19. Cust. has not power cycled.
20. Screaming kid in the background.
21. Cust. knows upper mgmt/Dr. Browder
22. Cust. complains about BTES
23. "I called in before..."
24. "I've tried everything..."