This bingo card has 16 words: Empathy: "I'm sorry to hear that", Anticipation: "Here are your next steps", Clarity: "Here's how Carvana works", Passion: Give the "Why" behind our Carvana Care, Commitment: Follow up with your customers if there are issues in the process., Every Customer Matters: Write your note using the note template, Anticipation: Utilize account to engage customer effectively, Empathy: Tailor information to customer's situation, Anticipation: Complete actions on behalf of the customer, Empathy: Acknowledge and show interest in what your customer says, Commitment: Overcome a roadblock for a customer, Every Customer Matters: Write a note in the customer experience section, Every Customer Matters: Write an important factor of the customers experience in the Hot Notes, Passion: Give the "Why" behind our 7DMBG, Empathy: Tailor tone to customer's situation and be genuine and Clarity: Explain Carvana Care to a customer.
Starbucks | Customer Service Week 2019 | Customer Service Week 2019 | Customer Service Week 2019 | Customer Service Week 2019
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