(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Empathy:
Tailor tone to customer's situation and be genuine
Clarity:
Explain Carvana Care to a customer
Every Customer Matters:
Write your note using the note template
Every Customer Matters:
Write a note in the customer experience section
Passion:
Give the "Why" behind our 7DMBG
Empathy:
"I'm sorry to hear that"
Passion:
Give the "Why" behind our Carvana Care
Anticipation:
Utilize account to engage customer effectively
Commitment:
Overcome a roadblock for a customer
Empathy:
Acknowledge and show interest in what your customer says
Clarity:
"Here's how Carvana works"
Anticipation:
Complete actions on behalf of the customer
Every Customer Matters:
Write an important factor of the customers experience in the Hot Notes
Empathy:
Tailor information to customer's situation
Anticipation:
"Here are your next steps"
Commitment:
Follow up with your customers if there are issues in the process.
