(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Clarity:
"Here's how Carvana works"
Empathy:
Tailor information to customer's situation
Anticipation:
Utilize account to engage customer effectively
Empathy:
Tailor tone to customer's situation and be genuine
Every Customer Matters:
Write an important factor of the customers experience in the Hot Notes
Anticipation:
"Here are your next steps"
Empathy:
"I'm sorry to hear that"
Clarity:
Explain Carvana Care to a customer
Anticipation:
Complete actions on behalf of the customer
Passion:
Give the "Why" behind our 7DMBG
Every Customer Matters:
Write a note in the customer experience section
Passion:
Give the "Why" behind our Carvana Care
Empathy:
Acknowledge and show interest in what your customer says
Commitment:
Overcome a roadblock for a customer
Every Customer Matters:
Write your note using the note template
Commitment:
Follow up with your customers if there are issues in the process.
