(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Empathy:
"I'm sorry to hear that"
Clarity:
"Here's how Carvana works"
Empathy:
Tailor information to customer's situation
Anticipation:
Complete actions on behalf of the customer
Every Customer Matters:
Write an important factor of the customers experience in the Hot Notes
Commitment:
Overcome a roadblock for a customer
Empathy:
Acknowledge and show interest in what your customer says
Passion:
Give the "Why" behind our Carvana Care
Every Customer Matters:
Write a note in the customer experience section
Every Customer Matters:
Write your note using the note template
Anticipation:
Utilize account to engage customer effectively
Empathy:
Tailor tone to customer's situation and be genuine
Passion:
Give the "Why" behind our 7DMBG
Commitment:
Follow up with your customers if there are issues in the process.
