(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Clarity:
Explain Carvana Care to a customer
Commitment:
Overcome a roadblock for a customer
Clarity:
"Here's how Carvana works"
Passion:
Give the "Why" behind our Carvana Care
Every Customer Matters:
Write an important factor of the customers experience in the Hot Notes
Anticipation:
Complete actions on behalf of the customer
Every Customer Matters:
Write a note in the customer experience section
Anticipation:
"Here are your next steps"
Empathy:
Tailor information to customer's situation
Every Customer Matters:
Write your note using the note template
Commitment:
Follow up with your customers if there are issues in the process.
Empathy:
Acknowledge and show interest in what your customer says
Empathy:
"I'm sorry to hear that"
Empathy:
Tailor tone to customer's situation and be genuine
Anticipation:
Utilize account to engage customer effectively
