This bingo card has 25 words: Hardship Enrollment, Educated customer *List brief example, Account owner with the same first name as you, Account owner says there driving, Secured same day payment * no late fee, Secured payment on a tricky voicemail account, Asked for spouse & secured payment, Balance in full Same day, Account 2 payments past due & secured payment, “ I’ll send it in the mail” Advise customer that they are prolonging the delinquency on the account, Hi I’m ( name) calling from (division ) how are you today ?, Returned payment, Free space, Ah asked for explanation of balance increasing, Advised customer of last payment received on account, Set customer up on a r3 program, Ah assumes they don’t have an account with us / but you were still able to secure payment utilizing resources on collect web, Ah states affected by covid *brief example of empathy, Used two rebuttals and secured payment, Return payment, Ah says there never late , and you realize there late every month . Suggest due date change once account is current, Ah states there wife takes care of the bill // but you were still able to secure payment, I don’t trust paying over the phone ! Offer to send a real time email referencing account status so ah feels more comfortable & secure payment, Customer yelling and not once did you match their tone . Even got an apology or payment and Ah doesn’t want to verify account when calling in.
TEAM PARTEE BINGO | Bucket 1 Bingo | Conns Bingo | RECOVERY CA6 BINGO | Collections Bingo
Share this URL with your players:
For more control of your online game, create a clone of this card first.
Learn how to conduct a bingo game.
With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
