(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Hi I’m ( name) calling from (division ) how are you today ?
Ah states there wife takes care of the bill
// but you were still able to secure payment
Account 2 payments past due & secured payment
Return payment
Secured same day payment
* no late fee
Secured payment on a tricky voicemail account
Free space
Hardship Enrollment
Ah says there never late , and you realize there late every month .
Suggest due date change once account is current
“ I’ll send it in the mail”
Advise customer that they are prolonging the delinquency on the account
Ah asked for explanation of balance increasing
Ah doesn’t want to verify account when calling in
Ah assumes they don’t have an account with us / but you were still able to secure payment utilizing resources on collect web
Balance in full
Same day
Ah states affected by covid
*brief example of empathy
Asked for spouse & secured payment
I don’t trust paying over the phone ! Offer to send a real time email referencing account status so ah feels more comfortable & secure payment
Used two rebuttals and secured payment
Account owner says there driving
Returned payment
Educated customer
*List brief example
Customer yelling and not once did you match their tone . Even got an apology or payment
Set customer up on a r3 program
Advised customer of last payment received on account
