(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Account owner with the same first name as you
I don’t trust paying over the phone ! Offer to send a real time email referencing account status so ah feels more comfortable & secure payment
Ah doesn’t want to verify account when calling in
Ah asked for explanation of balance increasing
Ah states there wife takes care of the bill
// but you were still able to secure payment
Ah states affected by covid
*brief example of empathy
Asked for spouse & secured payment
Account 2 payments past due & secured payment
Ah says there never late , and you realize there late every month .
Suggest due date change once account is current
Customer yelling and not once did you match their tone . Even got an apology or payment
Secured payment on a tricky voicemail account
Secured same day payment
* no late fee
Advised customer of last payment received on account
Free space
Returned payment
Set customer up on a r3 program
Balance in full
Same day
“ I’ll send it in the mail”
Advise customer that they are prolonging the delinquency on the account
Return payment
Hardship Enrollment
Account owner says there driving
Ah assumes they don’t have an account with us / but you were still able to secure payment utilizing resources on collect web
Used two rebuttals and secured payment
Educated customer
*List brief example
Hi I’m ( name) calling from (division ) how are you today ?
