This bingo card has a free space and 24 words: Sent to Core App when it was really SR, Case sent up with an angry client, T1 took over a week to escalate, Sent case straight to T2, Didn't tell client they were escalating, T1 should have known how to fix it, Did not have any troubleshooting, Told client T2 would fix it (out of scope), T1 didn't even try, Didn't pin a Bomgar, Resolution was provided but T1 escalated anyway, No issues by the time you got the case, Case from a client in implementation, Case from an internal client (another department), Came to you as a P0 but it ain't, T1 attempted a datapump, Came to you as a P1 but it ain't, Came to you as a P2 but should be a P0 or P1, Troubleshooting steps don't match the case, T1 said they read KBs but didn't actually apply the info, Had to phone a friend for help on a case, Got a 100% CSAT, Helped someone on a specific case and Had to tell Supe that this one may bring the boom.
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