Told clientT2 wouldfix it (outof scope)Did not haveanytroubleshootingT1 didn'teven tryDidn't tellclient theywereescalatingCame toyou as aP0 but itain'tDidn'tpin aBomgarSent to CoreApp when itwas reallySRHad tophone afriend forhelp on acaseHad to tellSupe thatthis one maybring theboomGot a100%CSATCame to youas a P2 butshould be aP0 or P1T1 tookover aweek toescalateResolutionwasprovided butT1 escalatedanywayT1attemptedadatapumpSent casestraight toT2T1 said theyread KBs butdidn't actuallyapply the infoT1 shouldhave knownhow to fix itTroubleshootingsteps don'tmatch the caseCase sentup with anangryclientHelpedsomeone ona specificcaseCase from aclient inimplementationNo issuesby the timeyou got thecaseCame toyou as aP1 but itain'tCase froman internalclient(anotherdepartment)Told clientT2 wouldfix it (outof scope)Did not haveanytroubleshootingT1 didn'teven tryDidn't tellclient theywereescalatingCame toyou as aP0 but itain'tDidn'tpin aBomgarSent to CoreApp when itwas reallySRHad tophone afriend forhelp on acaseHad to tellSupe thatthis one maybring theboomGot a100%CSATCame to youas a P2 butshould be aP0 or P1T1 tookover aweek toescalateResolutionwasprovided butT1 escalatedanywayT1attemptedadatapumpSent casestraight toT2T1 said theyread KBs butdidn't actuallyapply the infoT1 shouldhave knownhow to fix itTroubleshootingsteps don'tmatch the caseCase sentup with anangryclientHelpedsomeone ona specificcaseCase from aclient inimplementationNo issuesby the timeyou got thecaseCame toyou as aP1 but itain'tCase froman internalclient(anotherdepartment)

Crazy Case Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Told client T2 would fix it (out of scope)
  2. Did not have any troubleshooting
  3. T1 didn't even try
  4. Didn't tell client they were escalating
  5. Came to you as a P0 but it ain't
  6. Didn't pin a Bomgar
  7. Sent to Core App when it was really SR
  8. Had to phone a friend for help on a case
  9. Had to tell Supe that this one may bring the boom
  10. Got a 100% CSAT
  11. Came to you as a P2 but should be a P0 or P1
  12. T1 took over a week to escalate
  13. Resolution was provided but T1 escalated anyway
  14. T1 attempted a datapump
  15. Sent case straight to T2
  16. T1 said they read KBs but didn't actually apply the info
  17. T1 should have known how to fix it
  18. Troubleshooting steps don't match the case
  19. Case sent up with an angry client
  20. Helped someone on a specific case
  21. Case from a client in implementation
  22. No issues by the time you got the case
  23. Came to you as a P1 but it ain't
  24. Case from an internal client (another department)