Sent to CoreApp when itwas reallySRResolutionwasprovided butT1 escalatedanywayT1 said theyread KBs butdidn't actuallyapply the infoHelpedsomeone ona specificcaseCase from aclient inimplementationTold clientT2 wouldfix it (outof scope)No issuesby the timeyou got thecaseT1 didn'teven tryT1attemptedadatapumpCame to youas a P2 butshould be aP0 or P1Case froman internalclient(anotherdepartment)Troubleshootingsteps don'tmatch the caseT1 tookover aweek toescalateCame toyou as aP0 but itain'tCame toyou as aP1 but itain'tGot a100%CSATSent casestraight toT2Had to tellSupe thatthis one maybring theboomCase sentup with anangryclientDid not haveanytroubleshootingHad tophone afriend forhelp on acaseDidn't tellclient theywereescalatingT1 shouldhave knownhow to fix itDidn'tpin aBomgarSent to CoreApp when itwas reallySRResolutionwasprovided butT1 escalatedanywayT1 said theyread KBs butdidn't actuallyapply the infoHelpedsomeone ona specificcaseCase from aclient inimplementationTold clientT2 wouldfix it (outof scope)No issuesby the timeyou got thecaseT1 didn'teven tryT1attemptedadatapumpCame to youas a P2 butshould be aP0 or P1Case froman internalclient(anotherdepartment)Troubleshootingsteps don'tmatch the caseT1 tookover aweek toescalateCame toyou as aP0 but itain'tCame toyou as aP1 but itain'tGot a100%CSATSent casestraight toT2Had to tellSupe thatthis one maybring theboomCase sentup with anangryclientDid not haveanytroubleshootingHad tophone afriend forhelp on acaseDidn't tellclient theywereescalatingT1 shouldhave knownhow to fix itDidn'tpin aBomgar

Crazy Case Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent to Core App when it was really SR
  2. Resolution was provided but T1 escalated anyway
  3. T1 said they read KBs but didn't actually apply the info
  4. Helped someone on a specific case
  5. Case from a client in implementation
  6. Told client T2 would fix it (out of scope)
  7. No issues by the time you got the case
  8. T1 didn't even try
  9. T1 attempted a datapump
  10. Came to you as a P2 but should be a P0 or P1
  11. Case from an internal client (another department)
  12. Troubleshooting steps don't match the case
  13. T1 took over a week to escalate
  14. Came to you as a P0 but it ain't
  15. Came to you as a P1 but it ain't
  16. Got a 100% CSAT
  17. Sent case straight to T2
  18. Had to tell Supe that this one may bring the boom
  19. Case sent up with an angry client
  20. Did not have any troubleshooting
  21. Had to phone a friend for help on a case
  22. Didn't tell client they were escalating
  23. T1 should have known how to fix it
  24. Didn't pin a Bomgar