Came to youas a P2 butshould be aP0 or P1T1 didn'teven tryCame toyou as aP1 but itain'tT1attemptedadatapumpDid not haveanytroubleshootingDidn't tellclient theywereescalatingCase froman internalclient(anotherdepartment)T1 tookover aweek toescalateCase sentup with anangryclientHad to tellSupe thatthis one maybring theboomGot a100%CSATT1 said theyread KBs butdidn't actuallyapply the infoHelpedsomeone ona specificcaseResolutionwasprovided butT1 escalatedanywayHad tophone afriend forhelp on acaseCase from aclient inimplementationCame toyou as aP0 but itain'tTroubleshootingsteps don'tmatch the caseSent to CoreApp when itwas reallySRDidn'tpin aBomgarNo issuesby the timeyou got thecaseT1 shouldhave knownhow to fix itSent casestraight toT2Told clientT2 wouldfix it (outof scope)Came to youas a P2 butshould be aP0 or P1T1 didn'teven tryCame toyou as aP1 but itain'tT1attemptedadatapumpDid not haveanytroubleshootingDidn't tellclient theywereescalatingCase froman internalclient(anotherdepartment)T1 tookover aweek toescalateCase sentup with anangryclientHad to tellSupe thatthis one maybring theboomGot a100%CSATT1 said theyread KBs butdidn't actuallyapply the infoHelpedsomeone ona specificcaseResolutionwasprovided butT1 escalatedanywayHad tophone afriend forhelp on acaseCase from aclient inimplementationCame toyou as aP0 but itain'tTroubleshootingsteps don'tmatch the caseSent to CoreApp when itwas reallySRDidn'tpin aBomgarNo issuesby the timeyou got thecaseT1 shouldhave knownhow to fix itSent casestraight toT2Told clientT2 wouldfix it (outof scope)

Crazy Case Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Came to you as a P2 but should be a P0 or P1
  2. T1 didn't even try
  3. Came to you as a P1 but it ain't
  4. T1 attempted a datapump
  5. Did not have any troubleshooting
  6. Didn't tell client they were escalating
  7. Case from an internal client (another department)
  8. T1 took over a week to escalate
  9. Case sent up with an angry client
  10. Had to tell Supe that this one may bring the boom
  11. Got a 100% CSAT
  12. T1 said they read KBs but didn't actually apply the info
  13. Helped someone on a specific case
  14. Resolution was provided but T1 escalated anyway
  15. Had to phone a friend for help on a case
  16. Case from a client in implementation
  17. Came to you as a P0 but it ain't
  18. Troubleshooting steps don't match the case
  19. Sent to Core App when it was really SR
  20. Didn't pin a Bomgar
  21. No issues by the time you got the case
  22. T1 should have known how to fix it
  23. Sent case straight to T2
  24. Told client T2 would fix it (out of scope)