Case from aclient inimplementationCame toyou as aP0 but itain'tHelpedsomeone ona specificcaseSent casestraight toT2Did not haveanytroubleshootingCame toyou as aP1 but itain'tCase froman internalclient(anotherdepartment)Had to tellSupe thatthis one maybring theboomT1 didn'teven tryT1 tookover aweek toescalateDidn'tpin aBomgarNo issuesby the timeyou got thecaseDidn't tellclient theywereescalatingGot a100%CSATT1attemptedadatapumpCame to youas a P2 butshould be aP0 or P1Sent to CoreApp when itwas reallySRTroubleshootingsteps don'tmatch the caseT1 shouldhave knownhow to fix itT1 said theyread KBs butdidn't actuallyapply the infoTold clientT2 wouldfix it (outof scope)Resolutionwasprovided butT1 escalatedanywayHad tophone afriend forhelp on acaseCase sentup with anangryclientCase from aclient inimplementationCame toyou as aP0 but itain'tHelpedsomeone ona specificcaseSent casestraight toT2Did not haveanytroubleshootingCame toyou as aP1 but itain'tCase froman internalclient(anotherdepartment)Had to tellSupe thatthis one maybring theboomT1 didn'teven tryT1 tookover aweek toescalateDidn'tpin aBomgarNo issuesby the timeyou got thecaseDidn't tellclient theywereescalatingGot a100%CSATT1attemptedadatapumpCame to youas a P2 butshould be aP0 or P1Sent to CoreApp when itwas reallySRTroubleshootingsteps don'tmatch the caseT1 shouldhave knownhow to fix itT1 said theyread KBs butdidn't actuallyapply the infoTold clientT2 wouldfix it (outof scope)Resolutionwasprovided butT1 escalatedanywayHad tophone afriend forhelp on acaseCase sentup with anangryclient

Crazy Case Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case from a client in implementation
  2. Came to you as a P0 but it ain't
  3. Helped someone on a specific case
  4. Sent case straight to T2
  5. Did not have any troubleshooting
  6. Came to you as a P1 but it ain't
  7. Case from an internal client (another department)
  8. Had to tell Supe that this one may bring the boom
  9. T1 didn't even try
  10. T1 took over a week to escalate
  11. Didn't pin a Bomgar
  12. No issues by the time you got the case
  13. Didn't tell client they were escalating
  14. Got a 100% CSAT
  15. T1 attempted a datapump
  16. Came to you as a P2 but should be a P0 or P1
  17. Sent to Core App when it was really SR
  18. Troubleshooting steps don't match the case
  19. T1 should have known how to fix it
  20. T1 said they read KBs but didn't actually apply the info
  21. Told client T2 would fix it (out of scope)
  22. Resolution was provided but T1 escalated anyway
  23. Had to phone a friend for help on a case
  24. Case sent up with an angry client