(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Told client T2 would fix it (out of scope)
Had to phone a friend for help on a case
T1 took over a week to escalate
Did not have any troubleshooting
Sent case straight to T2
Came to you as a P2 but should be a P0 or P1
Came to you as a P1 but it ain't
Came to you as a P0 but it ain't
Didn't pin a Bomgar
No issues by the time you got the case
Helped someone on a specific case
T1 attempted a datapump
T1 should have known how to fix it
Case from a client in implementation
Case from an internal client (another department)
Got a 100% CSAT
T1 said they read KBs but didn't actually apply the info
