(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Did not have any troubleshooting
Resolution was provided but T1 escalated anyway
Didn't pin a Bomgar
Didn't tell client they were escalating
T1 attempted a datapump
Case from a client in implementation
T1 should have known how to fix it
Came to you as a P0 but it ain't
Came to you as a P2 but should be a P0 or P1
Had to tell Supe that this one may bring the boom
Sent to Core App when it was really SR
Came to you as a P1 but it ain't
Troubleshooting steps don't match the case
Got a 100% CSAT
Told client T2 would fix it (out of scope)
T1 didn't even try
Sent case straight to T2
Case from an internal client (another department)
Case sent up with an angry client
Helped someone on a specific case
Had to phone a friend for help on a case
T1 took over a week to escalate
T1 said they read KBs but didn't actually apply the info
