Had to tellSupe thatthis one maybring theboomDid not haveanytroubleshootingDidn't tellclient theywereescalatingGot a100%CSATCase from aclient inimplementationTold clientT2 wouldfix it (outof scope)Came toyou as aP1 but itain'tT1 said theyread KBs butdidn't actuallyapply the infoSent casestraight toT2T1 didn'teven trySent to CoreApp when itwas reallySRT1 shouldhave knownhow to fix itResolutionwasprovided butT1 escalatedanywayNo issuesby the timeyou got thecaseCase froman internalclient(anotherdepartment)T1attemptedadatapumpCame toyou as aP0 but itain'tTroubleshootingsteps don'tmatch the caseHad tophone afriend forhelp on acaseCame to youas a P2 butshould be aP0 or P1Helpedsomeone ona specificcaseDidn'tpin aBomgarT1 tookover aweek toescalateCase sentup with anangryclientHad to tellSupe thatthis one maybring theboomDid not haveanytroubleshootingDidn't tellclient theywereescalatingGot a100%CSATCase from aclient inimplementationTold clientT2 wouldfix it (outof scope)Came toyou as aP1 but itain'tT1 said theyread KBs butdidn't actuallyapply the infoSent casestraight toT2T1 didn'teven trySent to CoreApp when itwas reallySRT1 shouldhave knownhow to fix itResolutionwasprovided butT1 escalatedanywayNo issuesby the timeyou got thecaseCase froman internalclient(anotherdepartment)T1attemptedadatapumpCame toyou as aP0 but itain'tTroubleshootingsteps don'tmatch the caseHad tophone afriend forhelp on acaseCame to youas a P2 butshould be aP0 or P1Helpedsomeone ona specificcaseDidn'tpin aBomgarT1 tookover aweek toescalateCase sentup with anangryclient

Crazy Case Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to tell Supe that this one may bring the boom
  2. Did not have any troubleshooting
  3. Didn't tell client they were escalating
  4. Got a 100% CSAT
  5. Case from a client in implementation
  6. Told client T2 would fix it (out of scope)
  7. Came to you as a P1 but it ain't
  8. T1 said they read KBs but didn't actually apply the info
  9. Sent case straight to T2
  10. T1 didn't even try
  11. Sent to Core App when it was really SR
  12. T1 should have known how to fix it
  13. Resolution was provided but T1 escalated anyway
  14. No issues by the time you got the case
  15. Case from an internal client (another department)
  16. T1 attempted a datapump
  17. Came to you as a P0 but it ain't
  18. Troubleshooting steps don't match the case
  19. Had to phone a friend for help on a case
  20. Came to you as a P2 but should be a P0 or P1
  21. Helped someone on a specific case
  22. Didn't pin a Bomgar
  23. T1 took over a week to escalate
  24. Case sent up with an angry client