T1 tookover aweek toescalateCame to youas a P2 butshould be aP0 or P1Came toyou as aP0 but itain'tCase sentup with anangryclientT1attemptedadatapumpGot a100%CSATDidn'tpin aBomgarCase froman internalclient(anotherdepartment)Told clientT2 wouldfix it (outof scope)T1 said theyread KBs butdidn't actuallyapply the infoHad to tellSupe thatthis one maybring theboomT1 didn'teven tryT1 shouldhave knownhow to fix itHelpedsomeone ona specificcaseNo issuesby the timeyou got thecaseDidn't tellclient theywereescalatingSent casestraight toT2Had tophone afriend forhelp on acaseSent to CoreApp when itwas reallySRTroubleshootingsteps don'tmatch the caseCase from aclient inimplementationDid not haveanytroubleshootingCame toyou as aP1 but itain'tResolutionwasprovided butT1 escalatedanywayT1 tookover aweek toescalateCame to youas a P2 butshould be aP0 or P1Came toyou as aP0 but itain'tCase sentup with anangryclientT1attemptedadatapumpGot a100%CSATDidn'tpin aBomgarCase froman internalclient(anotherdepartment)Told clientT2 wouldfix it (outof scope)T1 said theyread KBs butdidn't actuallyapply the infoHad to tellSupe thatthis one maybring theboomT1 didn'teven tryT1 shouldhave knownhow to fix itHelpedsomeone ona specificcaseNo issuesby the timeyou got thecaseDidn't tellclient theywereescalatingSent casestraight toT2Had tophone afriend forhelp on acaseSent to CoreApp when itwas reallySRTroubleshootingsteps don'tmatch the caseCase from aclient inimplementationDid not haveanytroubleshootingCame toyou as aP1 but itain'tResolutionwasprovided butT1 escalatedanyway

Crazy Case Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. T1 took over a week to escalate
  2. Came to you as a P2 but should be a P0 or P1
  3. Came to you as a P0 but it ain't
  4. Case sent up with an angry client
  5. T1 attempted a datapump
  6. Got a 100% CSAT
  7. Didn't pin a Bomgar
  8. Case from an internal client (another department)
  9. Told client T2 would fix it (out of scope)
  10. T1 said they read KBs but didn't actually apply the info
  11. Had to tell Supe that this one may bring the boom
  12. T1 didn't even try
  13. T1 should have known how to fix it
  14. Helped someone on a specific case
  15. No issues by the time you got the case
  16. Didn't tell client they were escalating
  17. Sent case straight to T2
  18. Had to phone a friend for help on a case
  19. Sent to Core App when it was really SR
  20. Troubleshooting steps don't match the case
  21. Case from a client in implementation
  22. Did not have any troubleshooting
  23. Came to you as a P1 but it ain't
  24. Resolution was provided but T1 escalated anyway