(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Case from an internal client (another department)
T1 should have known how to fix it
Got a 100% CSAT
Had to tell Supe that this one may bring the boom
Didn't pin a Bomgar
Told client T2 would fix it (out of scope)
Came to you as a P2 but should be a P0 or P1
Had to phone a friend for help on a case
No issues by the time you got the case
Case sent up with an angry client
Resolution was provided but T1 escalated anyway
Did not have any troubleshooting
T1 took over a week to escalate
T1 didn't even try
T1 attempted a datapump
Didn't tell client they were escalating
Came to you as a P1 but it ain't
Helped someone on a specific case
Case from a client in implementation
Troubleshooting steps don't match the case
T1 said they read KBs but didn't actually apply the info
