T1 didn'teven tryCame toyou as aP0 but itain'tCase from aclient inimplementationTold clientT2 wouldfix it (outof scope)Sent casestraight toT2Didn'tpin aBomgarT1 tookover aweek toescalateHad to tellSupe thatthis one maybring theboomCame to youas a P2 butshould be aP0 or P1T1 said theyread KBs butdidn't actuallyapply the infoResolutionwasprovided butT1 escalatedanywayT1 shouldhave knownhow to fix itCase froman internalclient(anotherdepartment)No issuesby the timeyou got thecaseTroubleshootingsteps don'tmatch the caseSent to CoreApp when itwas reallySRCase sentup with anangryclientDid not haveanytroubleshootingGot a100%CSATCame toyou as aP1 but itain'tT1attemptedadatapumpHad tophone afriend forhelp on acaseDidn't tellclient theywereescalatingHelpedsomeone ona specificcaseT1 didn'teven tryCame toyou as aP0 but itain'tCase from aclient inimplementationTold clientT2 wouldfix it (outof scope)Sent casestraight toT2Didn'tpin aBomgarT1 tookover aweek toescalateHad to tellSupe thatthis one maybring theboomCame to youas a P2 butshould be aP0 or P1T1 said theyread KBs butdidn't actuallyapply the infoResolutionwasprovided butT1 escalatedanywayT1 shouldhave knownhow to fix itCase froman internalclient(anotherdepartment)No issuesby the timeyou got thecaseTroubleshootingsteps don'tmatch the caseSent to CoreApp when itwas reallySRCase sentup with anangryclientDid not haveanytroubleshootingGot a100%CSATCame toyou as aP1 but itain'tT1attemptedadatapumpHad tophone afriend forhelp on acaseDidn't tellclient theywereescalatingHelpedsomeone ona specificcase

Crazy Case Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. T1 didn't even try
  2. Came to you as a P0 but it ain't
  3. Case from a client in implementation
  4. Told client T2 would fix it (out of scope)
  5. Sent case straight to T2
  6. Didn't pin a Bomgar
  7. T1 took over a week to escalate
  8. Had to tell Supe that this one may bring the boom
  9. Came to you as a P2 but should be a P0 or P1
  10. T1 said they read KBs but didn't actually apply the info
  11. Resolution was provided but T1 escalated anyway
  12. T1 should have known how to fix it
  13. Case from an internal client (another department)
  14. No issues by the time you got the case
  15. Troubleshooting steps don't match the case
  16. Sent to Core App when it was really SR
  17. Case sent up with an angry client
  18. Did not have any troubleshooting
  19. Got a 100% CSAT
  20. Came to you as a P1 but it ain't
  21. T1 attempted a datapump
  22. Had to phone a friend for help on a case
  23. Didn't tell client they were escalating
  24. Helped someone on a specific case