(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Came to you as a P1 but it ain't
No issues by the time you got the case
Didn't tell client they were escalating
Case from an internal client (another department)
Came to you as a P0 but it ain't
Sent case straight to T2
Didn't pin a Bomgar
Case from a client in implementation
Helped someone on a specific case
Sent to Core App when it was really SR
Had to phone a friend for help on a case
T1 attempted a datapump
Troubleshooting steps don't match the case
T1 should have known how to fix it
Had to tell Supe that this one may bring the boom
T1 didn't even try
T1 took over a week to escalate
Told client T2 would fix it (out of scope)
Resolution was provided but T1 escalated anyway
Case sent up with an angry client
Came to you as a P2 but should be a P0 or P1
Did not have any troubleshooting
T1 said they read KBs but didn't actually apply the info
