(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Didn't pin a Bomgar
Told client T2 would fix it (out of scope)
T1 should have known how to fix it
Didn't tell client they were escalating
Troubleshooting steps don't match the case
Resolution was provided but T1 escalated anyway
Got a 100% CSAT
Had to phone a friend for help on a case
T1 took over a week to escalate
Sent case straight to T2
Had to tell Supe that this one may bring the boom
T1 attempted a datapump
Did not have any troubleshooting
Came to you as a P1 but it ain't
Came to you as a P2 but should be a P0 or P1
T1 said they read KBs but didn't actually apply the info