This bingo card has a free space and 24 words: Used active share to process debit card payment, Asked probing questions for a cm who claims hardship, Offered to schedule payment with cbb., DPAY enrolled after rebuttal, Enrolled cm into temp. relief program (6m), Used active share for two calls in one day., If a CM is not registered online, encouraged them to do so., Used active share to schedule a payment., After enrolling into a program, told cm that they cant track their progress online., Acknowledged cm repeatedly., Used a friendly tone throughout the entire call., Deferred payment for CM, 3 dpays in one day!, Used active share to send a payment confirmation, Informed cm that they can set up alerts for their payment online., Chatty cm! Have a call over 20 minutes!, Used active share to enroll a cm into DPAY., Informed cm about their CBB or explained how it works., Sent an adverse action letter, Cm asks you to enroll into DPAY, Used active share to send/review a statement., A cm compliments you while on the call., Asked for all additional numbers and Calmed down a cm who was upset..
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